Reinstalling CS3 on Windows 7

When I upgraded my laptop from Vista to Win 7 it was not necessary to unload the platform, and my CS3 Extended carried over to Win 7 with no problems. I recently upgraded my desktop (Win XP) to Win 7, but it was necessary to unload the platform to do the upgrade. When I went to reinstall CS3 Extended on the Win 7 platform I discovered that the disc case for my CS3 was long gone, and I am unable to retrieve the Ser # so I can reinstall my CS3 Ext on the Win 7 platform. I have the CS3 disc(s), but am stuck without the Ser#. Does anyone know how to solve this problem?

Have you registered the application with Adobe?
Click the red logo at the top of this page, then find the (small) My Adobe link.  That should take you to a list where you can view your products, and hopefully retrieve your serial number.  Caveat:  I'm not sure that works with registered products that weren't bought from Adobe as downloads.  I hope it does.
-Noel

Similar Messages

  • Cannot reinstall CS3 on Windows 7 after Acrobat update

    I, like so many others, cannot reinstall CS3 on Windows 7. CS3 stopped working after I updated Acrobat (which I now wish I hadn't done), it was working fine for months previously. I got the 'needs uninstall/reinstall' error.
    I am reinstalling from files saved on my computer, not DVD. I tried every solution I could find online (the cleanscript, deactivating firewall, deactivating UAC, uninstalling google desktop, registering jscript.dll) Doing a clean Windows reinstall is not an option I'm willing to try. I tried chatting with customer service, who couldn't help me and referred me to the phone technical support. I tried that and the tech guy told me CS3 is no longer supported, so he couldn't help me, unless of course I wanted to pay a $50 fee). I can get Acrobat Pro and shared components to install, but all other components fail.
    Is it just me, or is it mightily suspicious that this happens to so many other people? I'm willing to bet that Adobe engineers their updates to 'fail' older versions figuring we'll eventually give up trying to fix it and eventually just upgrade. Adobe- you sold me a license with no expiration date. Why not eliminate all the subterfuge and start selling 5yr licenses?

    This just happened to me tonight.   Acrobat requested an update. I said YES, update now.  And now my CS3 Web Premium doesn't work.  I should have known.
    I've tried everything. Adobe cleaners, licence tools, renaming folders (flex_something folder),  resetting folder permissions (Adobe PCD), start services > flex_something, etc.   Can't get anything to work. 
    Something like this happens about every 6 months or so. Takes me 3 days to get it running again. Man, I'm exhausted trying to keep this software running.
    What gives?   Any advise? 
    Runnning: Windows 7 64bit, Web Premium CS3
    Error: You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.

  • Reinstalling CS3 to Windows 7, without disc or serial number

    Im upgrading my OS from Vista to Windows 7, which requires a clean install.  I have CS3 that I would like to reinstall to the same computer once Win 7 is set up. My problem is that I bought CS3 when I was a photoshop student, receiving a student discount when downloading online. While it's an authentic Adobe product, I didn't receive a CD and I dont know what my serial number is. How can I reinstall my CS3 once my OS changed?

    Registration is mandatory for S&T editions, so the serial number is somewhere on your account, support can pick them out from the database or you have an e-mail from back then. Downloads are here:
    Download CS3 products
    Mylenium

  • I need help removing CS3 from Windows 7 so I can reinstall

    I need help removing CS3 from Windows 7 so I can reinstall

    Before trying to remove try re-installing CS3 right on top of the current install.  Often re-installing Photoshop on top of itself fixes the install.  If it does be sure to apply the cs3 updates.
    Download Adobe CS4 and CS3 Free Trials Here (incl. After Effects) | ProDesignTools
    your product key can be retrieved from here https://www.adobe.com/account/my-products-services.html
    use these links for the updates.
    Adobe - Photoshop : For Macintosh
    Adobe - Photoshop : For Windows

  • Can't Uninstall or Reinstall CS3

    CS3 began to operate strangely (eg multiple unrequested Help windows, customized Colour Settings not sticking) so I decided to reinstall CS3.
    First I deactivated CS3 (standalone, not part of a suite) then I tried to uninstall it. Using (Vista's) Program/Features I started the uninstall process - this began ok but stopped with the message:
    "Summary
    Errors: 2 components:
    X Adobe photoshop CS3
    Component removal failed
    X Shared components
    Component removal failed"
    Then I tried to Reinstall the program (also from the Program/Features function) hoping that this would lead to a successful removal. But this led to exactly the same message after a few steps.
    So - I cannot remove the program and cannot reinstall it.
    Have searched this forum and Googled for an anwser without success. Grateful for any light in my darkness.
    David

    Go here:
    http://support.microsoft.com/kb/295823
    Under Resolution and item 1. you'll see a link "msicuu2.exe"
    Download that, install it, open it (Windows Install Clean Up) and look for the program you want to uninstall. Highlight it then click "remove".
    That should allow you to reinstall the program.
    I suggest that you then do a clean uninstall, remove any lingering folders, then reinstall.
    J.R.

  • When installing Adobe Photoshop CS3 on Windows Vista I get this error "Setup has encountered an erro

    When installing Adobe Photoshop CS3 on Windows Vista I get this error "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance. Internal Error 2739" I have used the cleanup script included in Adobe Photoshop CS3 installer, and have removed all traces of Adobe apps including the beta versions and Acrobat 8 pro, and I still get the same error, how can I install this application? is there any way or do I have to reformat and reinstall windows?

    Hello everyone,
    I was having the same issue:
    "Setup Error. Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance. Quit."
    If you receive this error also, press Quit and follow these steps:
    1. Start
    2. Control Panel
    3. Administrative tools (in classical view)
    4. Event Viewer
    5. Application
    You will see something like this:
    Double-Click for error (emphasized by red color). I have an error like this:
    "Error 1327.Invalid Drive: E:\" if you have the same or e.g. Drive F:\ ir whatever letter, you should solve this problem extremely easy - just insert USB-flash into computer (it will launch as E\ or whatever disk) and than run installation again. It will work than.
    Setup doesnt start if disk is offline.

  • Full Steps to run CS3 in Windows 7

    How to run CS3 in Windows 7....Full Steps
    How to work with old software in Windows 7 Ultimate.....(That is the software that I used for Adobe CS3 and it worked beautifully. Other versions may be slightly different, but in general, the same steps apply.)
    Note: This is written with the issue of Windows 7 will not run software designed for XP or Vista.
    What you will need:
    If you have Windows7 Home or Home Premium, you MUST upgrade to Windows 7 Professional, or Windows 7 Ultimate or Windows 7 Enterprise.
    Otherwise, you will be wasting your time and money trying to figure out how to do it with other processes.
    If you need a good software to partition your hard drive, to run other types of operating systems, I recommend Paragon Partition Manager 10.0 Professional, but for Windows 7, you will not need it.
    What you will need, after upgrading your computer and operating system to the one's listed above is two downloads from Microsoft.
    The first download: XP Mode Software
    The second download: Virtual PC Software
    This link and address will take to you to Microsoft to first run a system check to see if your software and hardware are compatible and able to run the additional needed software.
    http://www.microsoft.com/windows/virtual-pc/download.aspx
    This page will run the needed test to see if your system is compatible to run the next steps.
    Once your computer passes the compatibility tests, it will then present you with two links to download the necessary software for Windows 7 to operate in XP Mode for your older software.
    Installation:
    Download and install 1st: XP Mode
    Download and install 2nd: Virtual PC
    Once installed, restart your computer and if needed, you will need to get into the BIOS to turn on Virtualization Technology.
    This next step is based on the HP Pavillion Elite e9260f PC. Your system may be different, but these instructions will follow based on the system above and Windows 7 Ultimate.
    On the first start up page, you have options at the bottom to get into the BIOS.....F10 is the option to stop startup and enter the BIOS.
    Move over to Power Options and you'll see Virtualization Technology.
    Arrow down to that setting and hit Enter. A small window will open with Disable and Enable.
    Choose Enable and then F10 to save and exit.
    Then let the computer go through the start up process again, all the way to Windows Desktop.
    Once you are up and running, Go to Programs through the Start button.
    Click the folder named: Virtual PC
    Then click on : XP Mode to finish setting up. (this process is literally setting up an XP Operating system, so follow the instructions it offers carefully.)
    Once the setup is complete, you will be given a User Name and a choice of a password. With this mode, you must enter a password.
    The next window to appear will be for XP Updates. Turn that on for a very smooth setup for the rest of the process.
    Once this is done, then you will see the setup process taking place.
    When XP Mode finishes installing, it will ask about the settings for Virus Protection, just click that you will manage the virus protection yourself.
    Then, you are set up with XP and are now able to install Adobe CS3 software and other to work with.
    The internet works with the XP Mode desktop, but virus protection is possibly not enabled on the XP Mode, so I recommend not using the internet through XP Mode to search the web. Use Windows 7 for that.
    When setting up CS3, disable your antivirus software to prevent any conflicts while loading.
    Put your CS3 disk in the disk drive and instead of letting it run automatically in Windows 7, on the Start button of XP Mode, go to and click RUN.
    Click Browse for the DVD-CD and then Explore the disk for the Autorun file.
    Then you will be presented with the Adobe install window and just follow the instructions for Adobe from there.
    It may ask for the RAM to be at a minimum of 1GB. Just ignore this for now and you can make adjustments later, within the software.
    Once Adobe CS3 has finished loading, it will may ask for a restart.
    Close the XP Mode Window at the X and it will then say, "Going into Hibernate."
    Do a shutdown or restart in Windows 7 and then go to Programs and choose, Virtual PC, click on XP Mode and it will then open the XP mode again.
    Go to the Start button to Programs, Choose your Adobe CS3 program and go to work!!
    You're Done!!!
    All old software that you were working with before, will operate the very same as it did when it was on a straight XP or Vista computer.
    Hope this helps and after finally getting all this information, which did not come with my new computer, it was a VERY SMOOTH transition.
    Enjoy!!! and you are welcome....
    The Cajun Lady

    I don't quite understand your question....The issue before was that Photoshop CS3 will not run
    in Windows 7 as a stand alone program, making it necessary to have Windows XP Mode to run it.
    They said here at Adobe that the CS4 upgrade and stand alone software was designed to run in Windows 7, but CS3 was not and would not be changed, that the only option was to upgrade to CS4.
    I felt that was a little unfair to the one's that got CS3 in the past year and from what I understand, CS5 will be coming out soon.
    This doesn't particularly apply to Adobe, but to other software as well.  I had read that iTunes will not work in windows 7 and has to have XP Mode to run.  There was an issue that I read in a forum about the "Bonjour" file had a conflict with the systems folders and I experienced the issue of it causing my registry to drop out with each shutdown.
    Once removed, drivers and software had to be reinstalled and activated, only to have it do it again for the required shutdowns during setup.
    Once I upgraded to Windows 7 Ultimate, and removing Bonjour from the system, the problem went away and I haven't had to reinstall anything since.
    So that is something to also think about, before trying to upload any software that is related to Apple/Mac on the Windows 7 platform.  If it has to use the Bonjour file, you will be much better off to upload directly to XP Mode instead, as there are no issues with XP.
    Basically, it's a "trial and error" process to see what works and what won't within Windows 7.  All the information is brand new to me and so I'm still asking questions myself.
    Thanks for asking.

  • Reinstalling CS3 Master Collection on Vista x64

    CS3 has worked fine for me up until I did some major Windows updates (mainly for MS Office 2007) on 4/29/09.  Premiere Pro gave me the "Sorry, a serious error has occurred that requires Premiere to be shut down. We will attempt to save your current project" error.  And After Effects wouldn't load (but would show up in Task Manager).
    So I updated my graphics card and mobo.  Then I tried all the Adobe Licensing Troubleshooting tricks and other suggestions from all over the web.  Now I get the lovely "You cannot use this product at this time. you must repair the problem by uninstalling and then reinstalling this product or contacting your it administrator or adobe customer support for help."  Every program gives that error.  If I don't get the error (like in Bridge), Windows tells me the program crashed after closing it.
    I also UNinstalled a whole bunch of programs (2 games, misc converters, other junk).  I figure I'm going to re-install the whole CS3 bundle OVER the Windows Updates and uninstalled programs.  First, though, I'm going to save important things like PS brushes and actions.
    Does anyone have any suggestions before I go smashing my current installation?
    Do you think I would be just fine installing directly from the installation disks instead of copying the disks to the hard drive like I did originally?
    Will there be a problem with Licensing since I can't deactivate it now (the programs won't open)?
    What do I need to do to COMPLETELY remove everything Adobe before installing anew?
    Thanks a bunch.
    -Michael
    PS - my computer:
    C2D E8400 o'cd @ 3.6GHz
    8GB ram
    1TB raid 0
    2 512mb 9600GT's in SLi
    Vista Ultimate 64-bit

    Peter,
    Thanks for the insight.  I'm going to take the risk and wipe CS3 off my hard drive.  I don't know if it's the right thing to do, but the latest Windows update was an update that was undoable (in other words, it told me after this update that I could not undo it).  So, in that sense - reinstalling CS3 might be the only thing to do.
    Both Microsoft Office AND Adobe are important to my work - I have 8 email accounts coming and going in Outlook, use Excel for my billing, and Onenote for sensitive client information (password protected).  So I don't think I could forfeit Office.
    I've done every Vista update as far as I can remember (the important ones - not the extras like games and language packs), and I've been just fine.  I believe the combination of uninstalling a bunch of programs AND major Vista updates caused my problem.  I'm also now having a problem with corrupted Tahoma fonts in Outlook menus and reminders (they look like bitmap fonts - very large and pixelated).
    If this re-installation of CS3 doesn't work, then I may end up re-installing Vista altogether.  But with everything I have on my computer and all the customization of the interfaces between programs I've done, I think it would take about 10 years off of my life.  Not to mention the time wasted and angry clients waiting for their work to be done.
    Thanks for the CS3Clean Script info.  I'll be running it at level 2 after I uninstall CS3.
    I couldn't find any of my PS Actions or Brushes (which was all I really needed to backup), but they weren't amazing in any way.  So I'll just make them again as I go along.
    I'll remember that tip about only installing important updates next time.
    Thanks again Peter - I really appreciate it.
    -Michael

  • OTF/PS fonts have recently stopped rendering in Flash Pro CS3 on Windows 7/64

    Recently, a number of my OTF/PS fonts have stopped rendering when used in Flash Pro CS3. The fonts appear in the fonts menu, render properly in the font preview popup in the font menu, but the fonts fail to render on stage when used, with certain exceptions:
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    I have installed all Windows updates, Flash Pro CS3 updates, deleted the Flash user config files, deleted and reinstalled the fonts, and copied the fonts to the C:/user/Program Files/Common/Adobe/Fonts folder.
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    Given the timing (worked fine Tuesday, failed on Wednesday), I believe a Windows update may have been at least partially responsible, though perhaps it's the Mayan apocalypse.
    Running Flash Professional CS3 on a Windows 7 64 bit system.

    uninstall windows update kb2753842

  • How to reinstall CS3 after uninstalling suite and getting error messages?

    I have been using CS3 for a few years, and just a couple of weeks ago the InDesign program was having troubles, so I uninstalled the programs, and tried to reinstall from disc, but there are error messages and will not reinstall.  I cleaned up all Adobe files off my system using Windows 7.  Any tips to reinstall CS3?
    Paul

    Run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) to be sure CS3 is really gone, then run MSconfig and turn off all the unnecessary startup programs and services, especially ant-virus and malware scanners, instant messengers, browser helpers and toolbars (but leave Bonjour running if it's in the list) and reboot. If you see a message about running in diagnostic mode on reboot, cancel MSconfig, then run the installer (and using the normnally disabled Administrator account won't hurt, either). After installation you can run MSconfig again and return to normal startup.

  • I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?

    I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?

    Well the error message is in Swedish but says: The installation program database is damaged. Please contact the Adobe support (which is a hard thing to do!!). I use Windows 7 Home Premium with service pack 1.
    Från: Mylenium 
    Skickat: den 29 december 2014 16:48
    Till: Tony Bohman
    Ämne:  I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?
    I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?
    created by Mylenium <https://forums.adobe.com/people/Mylenium>  in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7050595#7050595>

  • Can't reinstall CS3

    windows crashed / reinstalled
    reinstalled CS3 but couldn't "deactivate" so now won't let me run program
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    ouch

    That's simply not true.
    Follow the on-screen instructions and call the number for activation when appears there.
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    I've had to be very stern with support when it comes to activation issues with CS3/CS4. But they can absolutely give you the proper codes to activate.
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  • How to reinstall CS3

    I cannot re-install CS3 after having lost it re-loading Windows.  The error message tells me to uninstall CS3 first, but since it is not now installed, I can't do that.  I have tried downloading and installing the cleanup tool from Adobe, but that doesn't want to install either, and my security keeps telling me that its publisher is unknown and that it could be harmful.  I have a new system with both XP and Win 7 OSs on a partitioned hard drive.  I want to re-install on XP, as Win 7 is giving me all sorts of problems.  (Adobe support is not available for this problem on CS3.)  Any suggestions?

    It's not an activation issue if you can't get the installer to run, that would only come up AFTER a successful installation and an attempt to re-activate. Activation issues are easily handled by calling the activation center at the number in the dialog.
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    Most installation issues can be fixed with this simple algorithm:
    WINDOWS:
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    2) Ensure the following folders are removed from the system:
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        \Program Files\Common Files\Adobe
         \Program Files\Common Files\Macrovision Shared\FLEXnet Publisher
         \Documents and Settings\All Users\Application Data\Adobe
         \Documents and Settings\All Users\Application Data\FLEXnet
         \Documents and Settings\[user]\Application Data\Adobe
         \Documents and Settings\[user]\Local Settings\Application Data\Adobe
    3) Back up the registry, and delete the following objects:
         HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
         HKEY_LOCAL_MACHINE\SOFTWARE\Macrovision\FLEXnet Publisher
         HKEY_CURRENT_USER\Software\Adobe
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    I believe the CS5 clean tool (Adobe - Adobe CS5 Clean Script) is also capable of removing CS3.
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    Tips for Installing Adobe Creative Suite 3
    Without doubt, this release of the Creative suite has sparked more trouble and complaints during installation than any other product in Adobe history. Keep in mind that MOST people are able to install without incident, and you probably will as well.
    Like any other software installation, there are certain general rules you should follow, like turning off your anti-virus and setting a system restore point in Windows, but there are a number of known issues at this point that lead me to offer the following advice based on my own experience and reading what others have found on the Adobe user forums. If you are not comfortable doing the things outlined below, get help from someone who knows what they are doing.
    My first installation failed because of a bad DVD drive that had problems reading a file. I figured this out after about 3 hours of waiting for the installer to do nothing after it was 60% complete, so I tried copying the DVD to my desktop to install from there. That’s when Windows threw a copy error and I knew what was going on. I replaced the drive and it went fine. Some people are also reporting bad disks, which Adobe will replace. If you’ve ever experienced trouble with playing a DVD on your drive, I’d try copying and running from the desktop.
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    Uninstall Flash Player 8 (I had to download the uninstaller from Adobe.com. See the link below).
    Click Start > Run and type MSconfig and hit enter. Disable all non-essential services and all non-essential items in the startup items, particularly anything to do with Anti-virus, spyware protection or third party firewalls, and then reboot. You can hide all Microsoft service in the services tab of MSconfig to make it easier, and most of what’s left will be non-essential, though if anything looks like it has to do with your DVD drive or your mouse you’ll want to leave it checked. It’s probably safe to turn off everything in the Startup tab, but again, if you recognize a mouse driver, leave it on. MSconfig will run as soon as you restart the computer and if everything seems OK, just cancel for the moment.
    Be sure the Windows firewall is disabled. Third-party firewalls should have been disabled in Msconfig. Other things that should be disabled include any instant messenger, iTunes, and Google toolbars or similar from other vendors if you run them.
    Click Start > Run and type “regsvr32 jscript.dll” with the space, but without the quotes, and hit enter. You should see a dialog saying it was successful. In theory this should not be necessary, but some manufactures apparently don’t enable javascript by default. Doing it again won’t hurt anything.
    Set Internet Explorer as the default browser, be sure Java is enabled, and turn off pop-up blocking (may not be necessary, but Java certainly is).
    Be sure you have some sort of default printer (as far as I know, even fax viewer will do) and that it is online if it is a physical printer.
    Adobe recommends that you not have more than one version of Acrobat installed on your computer. The CS3 installer should remove old versions on it’s own, but feel free to use Add/Remove programs to do it first.  There is no need to remove previous versions of other Adobe products (other than the Flash player mentioned above), and if you’ve got old files you still want to work with, or you need to exchange files with people who don’t have the newest versions, I recommend keeping the old versions installed, at least for a while, if you have space on your hard drive. Among other things, they will continue to work even if the new ones don’t.
    Run the installer. It took about 40 minutes on my computers, but times will vary depending on your system. More than two hours and I think you have a problem. Hopefully you will be able to complete the online registration and activation, and it will probably want to download updates, too. You can always get the updates yourself from Adobe.com. If you should happen to receive any messages about Bonjour trying to access the internet or similar, be sure you allow it.
    Once the installation is complete, reboot your computer. This time in Msconfig check the “normal startup” box to return your system to its regular configuration and restore your antivirus and firewall protection. Correct any other changes you made that MSconfig didn’t fix, and enjoy.
    Useful Links:
    How to remove Flash Player and links to tools: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2
    The Adobe Clean Script (which you will need to run first if you’ve had a beta version of Photoshop or maybe some trial versions, and which is useful for cleaning up after a failed installation): http://www.adobe.com/support/contact/cs3clean.html
    Windows Installer Cleanup Utility (used in conjunction with the cleanup script, but useful in it’s own right if you have other installation failure issues. Read the directions and the warnings on the web page.): http://support.microsoft.com/kb/290301

  • How do I re-install cs3 on Windows 8?

    I uninstalled cs3 on Windows 8 because an error came up when I tried to open the program.  It said to uninstall the program and then re-install it.  Now I can't re-install it on windows 8.  Error keeps occurring saying "Component install failed" for both cs3 and shared components. How do I re-install cs3 on Windows 8?

    uninstall anything cs3 that still shows as being installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall.

  • Can't reinstall CS3.  "All Components Fail to Install"

    I had been running CS3 on Windows Vista 32. First received, out of the blue, the dreaded error that licensing had stopped working.  Was not able to rectify by the long list of ususual means.  Finally was instructed by adobe tech support to uninstall CS3 and reinstall.  Uninstall apparently successful (confirmed with Microsoft Fixit Tool that did find and fix some registry errors).  Can't reinstall CS3 either from DVD or from desktop.  Receive status report after install script finishes:  "All Components Failed to Install."  I have spent over 23 hours on this problem to no avail.  PLEASE HELP!

    Thanks for the reply, but I did all that already.  After much research and seeing what's worked for others, below is a rundown of what I've already tried...  (much of my process below came from http://na-na-sa-ra.blogspot.com/2008/06/how-to-re-install-adobe-cs3-after.html which I too had found and had hoped would help.)
    After attempting to uninstall CS3 from the control panel, I ran the Adobe CS3-5 cleaner, numerous times selecting various listed options during the script run.  After running each time, I ran the MS Fixit tool (http://support.microsoft.com/mats/Program_Install_and_Uninstall) that reportedly will "fix problems with programs that can't be installed or uninstalled".   After each run of the MS Fixit tool, I attempted to reinstall CS3 - the install script would run for a good long while, showing (slow) progression of a status bar, but in the end give a status report saying that all components failed to install.  Even though complete installation failed, Adobe CS3 would be on the list of programs in the control panel, so I would repeat an "uninstall" from the the control panel, and rerun the MS Fixit tool.  Sometimes the MS Fixit tool would find/correct problems, othertimes it would report that no problems were found.  I repeated this procedure for all the options given in the CS Cleaner Tool script without success.  Thinking it might be a problem with attempting to install from the DVD (which has never been a problem before), it was suggested to try installation from the desktop (copied all DVD files to a desktop folder).  Repeated the entire above process using the "desktop files" instead of the DVD.  No luck.  (...and phoning Adobe tech support was not productive - they sent me here to the forums.)
    Really appreciate you trying to help.  Have any other suggestions?

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