Reinstalling Dreamweaver (or Extension Manager) fails to solve problems

Normally, when you uninstall Dreamweaver or the Extension Manager, your personal configuration folder is left intact. This is designed to preserve your preferences when reinstalling on the same computer. However, if the reason you're reinstalling is because the program has started acting erratically (or not at all), you should also delete your personal configuration folder before reinstalling.
In fact, it might not be necessary to go through the process of uninstalling and reinstalling. Quite often, deleting the personal configuration folder does the trick, and resets everything back to the factory defaults.
Instructions on how to locate your personal configuration folder. The Extension Manager has a configuration folder of its own in the Adobe folder two levels higher than the Dreamweaver configuration folder.

What's the meaning of "remoting onto the machine"? Is it by "Remote Desktop Control"( mstsc )? There is no difference in running Extension Manager locally or by RDC. However, you have to make sure that you login with the same account. If you still can not launch Extension Manager on your laptop, you can generate log files and paste them here.
BTW, we created "Frequently Asked Questions" sub forum for Extension Manager. You might find some useful information in it. Check out http://forums.adobe.com/community/creativesuites/extensionmanager/faq

Similar Messages

Error updating Dreamweaver and Extension Manager CS6 (Creative Cloud)

Hello,
I'm having troubles updating Dreamweaver and Extension Manager CS6 (Creative Cloud) on Macbook Pro with OS version 10.8.2. I get this error codes for both updates U44M1P7.
The log files are generated.
Here is an extract (last lines) of the dreamweaver log file (Adobe Dreamweaver CS6 12.2.0 04-16-2013.log):
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Installer Operation: PayloadUninstaller
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:39:997 | [INFO] | | OOBE | DE | | | | 118619 | Session {A9861095-6F8C-11E2-B313-84E4FE4B0A47} modify request for AdobeCode: {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:024 | [INFO] | | OOBE | DE | | | | 118619 | Effective AdobeCode for: {CB894C92-6F8C-11E2-B313-9980D700C45F} is {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:070 | [INFO] | | OOBE | DE | | | | 118619 | PDB install manipulation failed
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:40:098 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Payload Operation :{CB894C92-6F8C-11E2-B313-9980D700C45F}] took 101 milliseconds (0.101 seconds) DTR = 39.604 KBPS (0.0386757 MBPS)
04/16/13 10:17:40:099 | [INFO] | | OOBE | DE | | | | 118086 | User specified overrideFile:
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | The csu inventory was not updated for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}, value of local var is -1
04/16/13 10:17:40:101 | [INFO] | | OOBE | DE | | | | 118086 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack 12.2.0.0 {CB894C92-6F8C-11E2-B313-9980D700C45F}
04/16/13 10:17:40:143 | [INFO] | | OOBE | DE | | | | 118086 | No operation. We're done:
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components installed: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components repaired: 0
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Total components removed: 0
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: The following payload errors were found during install:
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12-mul: Patch already installed
04/16/13 10:17:42:147 | [WARN] | | OOBE | DE | | | | 118086 | DW050: - Adobe Dreamweaver CS6_12.2.0_AdobeDreamweaver12de_DELanguagePack: Install failed
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | Call PostSession Custom Hook
04/16/13 10:17:42:147 | [INFO] | | OOBE | DE | | | | 118086 | ::START TIMER:: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}]
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | In ReinstallSessionCloseProc
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | Custom action return code: 0
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}] took 0 milliseconds (0 seconds)
04/16/13 10:17:42:148 | [INFO] | | OOBE | DE | | | | 118086 | :: END TIMER :: [Total Timer] took 17239 milliseconds (17.239 seconds) DTR = 1.16016 KBPS (0.00113297 MBPS)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | OSX version: 10.8.3
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | -------------------------------------------------------------------------------------
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 |
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | END - Installer Session
04/16/13 10:17:43:150 | [INFO] | | OOBE | DE | | | | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Here is an extract (last lines) of the extension manager log file (Adobe Extension Manager CS6 6.0.5 04-16-2013.log):
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Installer Operation: PayloadUninstaller
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:287 | [INFO] | | OOBE | DE | | | | 117458 | Session {7E13F325-CE11-42B3-BFD8-C15A8296EACB} modify request for AdobeCode: {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:316 | [INFO] | | OOBE | DE | | | | 117458 | Effective AdobeCode for: {7E13F325-CE11-42B3-BFD8-C15A8296EACB} is {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:364 | [INFO] | | OOBE | DE | | | | 117458 | PDB install manipulation failed
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:17:388 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Payload Operation :{7E13F325-CE11-42B3-BFD8-C15A8296EACB}] took 102 milliseconds (0.102 seconds)
04/16/13 10:17:17:389 | [INFO] | | OOBE | DE | | | | 117373 | User specified overrideFile:
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}, value of local var is -1
04/16/13 10:17:17:391 | [INFO] | | OOBE | DE | | | | 117373 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All 6.0.5.0 {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
04/16/13 10:17:17:433 | [INFO] | | OOBE | DE | | | | 117373 | No operation. We're done:
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components installed: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components repaired: 0
04/16/13 10:17:19:436 | [INFO] | | OOBE | DE | | | | 117373 | Total components removed: 0
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: The following payload errors were found during install:
04/16/13 10:17:19:437 | [WARN] | | OOBE | DE | | | | 117373 | DW050: - Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All: Install failed
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | Call PostSession Custom Hook
04/16/13 10:17:19:437 | [INFO] | | OOBE | DE | | | | 117373 | :: END TIMER :: [Total Timer] took 3213 milliseconds (3.213 seconds) DTR = 4.97977 KBPS (0.00486306 MBPS)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------- Summary --------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | - 0 fatal error(s), 0 error(s)
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | OSX version: 10.8.3
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | -------------------------------------------------------------------------------------
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 |
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | Exit Code: 7 - Unable to complete Silent workflow.
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | END - Installer Session
04/16/13 10:17:20:438 | [INFO] | | OOBE | DE | | | | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Regards
Jan

In this log file I can see you are getting Error : U44M1P7 while updating the software
This Error comes where language packs for software are not installed properly on the machine.
I would suggest to update Adobe Application manager from
Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
then try to install the update if still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces.
After uninstalling the software run the Adobe Cleaner tool(http://www.adobe.com/support/contact/cscleanertool.html) and remove the leftovers.
Regards,
Jatin Dembla

Extension Manager fails to update, Error code 49? Please help. Thank you.

Extension Manager fails to update. Error code 49?

JJk4567 49 can be due to a download error. Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for additional details.

I have lost AirPlay and sharing with my PC since accepting a software upgrade to the TV yesterday. I have tried restoring and reinstalling this software but this failed to solve the problem. Any suggestions would be very welcome.

I have lost AirPlay (with iPad and iPod touch (new) both on os5 ) and sharing with my PC (uptodate iTunes) since accepting a software upgrade to the Apple TV yesterday. I have tried restoring and reinstalling this software but this failed to solve the problem. Any suggestions would be very welcome.

IEP1 wrote:
I have lost AirPlay (with iPad and iPod touch (new) both on os5 ) and sharing with my PC (uptodate iTunes)
Check your Windows settings along this contribution from Chrism0:
https://discussions.apple.com/message/16568477#16568477
Also check that the ports 5353 and 5354 (Bonjour (mDNSResponder), AirPlay, Home Sharing, Printer Discovery) are open on Windows Firewall.
Lupunus

Extension Manager fails to load (Error reported on DigitalPublishingRelease.mxi_air)

Hi
Adobe CreativeSuite Standard 5.5 has been installed but Extension manager is failing to load or fails whilst loading. Would someone be able to assist?
Below is the end of the log.txt file after the ExManLog.YES file was created.
The log file isn't always created on some machines where the .YES file is setup.
The software is installed on Windows Vista. Some machines have a Core I3 chip.
I have been reading the forum and tried changing the permissions where I can and tried the flash issue. Firefox is not installed.
3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client UI.mxi_air
3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air
3/14/2012 12:26:53.533 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air
3/14/2012 12:26:53.534 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air
3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air
3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air
3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air
3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air
3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air
3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air
3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air
3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air
3/14/2012 12:26:53.618 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air
3/14/2012 12:26:53.619 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air
3/14/2012 12:26:53.636 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air
3/14/2012 12:26:53.677 [INFO] com.adobe.exman.controller.LoadInstalledExtensionsCommand.LoadMXIFileCompleteCallBack onComplete(), xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
3/14/2012 12:26:53.677 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy loadMXIDataIntoGridData(): xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
3/14/2012 12:26:53.678 [INFO] com.adobe.exman.vo.ExtensionStaticData no 'icon' attribute in MXI
3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData there is no method specified or methos is not direct link or no URL specified for extension: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi
3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData isCompatibleWithProduct(), product==InDesign productVersion==7.5.0
CompatibleProduct: _productInternalName==InDesign _version==7.5 _maxversion ==2147483647 _primary==true _required==false
3/14/2012 12:26:53.680 [ERROR] com.adobe.exman.vo.ProductInfo removeExtensionByMXIAIRFileName(), no this xmiAIRFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\
3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client UI.mxi_air
3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air
3/14/2012 12:26:53.533 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air
3/14/2012 12:26:53.534 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air
3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air
3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air
3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air
3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air
3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air
3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air
3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air
3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air
3/14/2012 12:26:53.618 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air
3/14/2012 12:26:53.619 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air
3/14/2012 12:26:53.636 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air
3/14/2012 12:26:53.677 [INFO] com.adobe.exman.controller.LoadInstalledExtensionsCommand.LoadMXIFileCompleteCallBack onComplete(), xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
3/14/2012 12:26:53.677 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy loadMXIDataIntoGridData(): xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
3/14/2012 12:26:53.678 [INFO] com.adobe.exman.vo.ExtensionStaticData no 'icon' attribute in MXI
3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData there is no method specified or methos is not direct link or no URL specified for extension: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi
3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData isCompatibleWithProduct(), product==InDesign productVersion==7.5.0
CompatibleProduct: _productInternalName==InDesign _version==7.5 _maxversion ==2147483647 _primary==true _required==false
3/14/2012 12:26:53.680 [ERROR] com.adobe.exman.vo.ProductInfo removeExtensionByMXIAIRFileName(), no this xmiAIRFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us
3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us

What's the meaning of "remoting onto the machine"? Is it by "Remote Desktop Control"( mstsc )? There is no difference in running Extension Manager locally or by RDC. However, you have to make sure that you login with the same account. If you still can not launch Extension Manager on your laptop, you can generate log files and paste them here.
BTW, we created "Frequently Asked Questions" sub forum for Extension Manager. You might find some useful information in it. Check out http://forums.adobe.com/community/creativesuites/extensionmanager/faq

Business Catalyst add-on install problem with Dreamweaver CC & Extension Manager CC

I'm trying to use an add-on I've installed for Dreamweaver CC but it is not visible (Windows > Extensions > no extensions available). When I view applications through CC App, it shows that the Business Catalyst add-on is installed. Likewise, when I use the Adobe Extension Manager, it also shows the Business Catalyst add-on is installed. I checked Photoshop and my add-ons are visible in their panels. I noticed one of the troubleshooting steps for Business Catalyst add-on states:
a. Check the version of Adobe Extension Manager CC installed on your machine.
b. If the version is not 7.3.3.39 or later, update your Adobe Extension Manager CC using the Creative Cloud app.
I checked my version of Extension Manager and it's only at ver. 7.3.2.39 even though I followed the update procedure through the Creative Cloud app. I've closed all apps and re-started my computer. I've followed all the troubleshooting procedures I can find on the Add-ons website and the forums and I'm stuck.
My versions:
Dreamweaver CC 2014.1
Extension Manager CC ver. 7.3.2.39
Business Catalyst ver. 1.0.0
Creative Cloud Desktop Manager ver. 1.9.0.465
64 bit Mac OS X (10.10.2)
I appreciate any assistance.
Tory

Hi TragaluzBrazil,
See Dreamweaver Help | Add-Ons and let us know if you need more help.
Thanks,
Preran

Photoshop CS5 on a Mac, unable to load Pixel Bender (extension manager failing as well??) can

Downloaded correct version of Pixel Bender, installed it, tried to open Extension Manager which opens but no programs or files listed, nothing available, install button / choice greyed out, unable to do anything but click to open sales page (aka Exchange). Downloaded/reinstalled Extension manager, still blank options, nothing happens when I CMD-O now what?

Thanks. That worked. I had not gone to the .exe part of the file to apply the "run as administrator".
Doug
If you don't know where you are going, any road will get you there.

Update for Extension Manager failed install

Adobe Updater has an Update for Extension Manager 6.0.5 that has failed to install on both my computers multiple times. Has any experienced this? Is this update essential?

Run the Creative Suite Cleaner Tool, try again.
Mylenium

Dreamweaver relocated Extension Manager won't find it

Hello there,
I relocated most of my Adobe applications on a new HDD for space issues. My Extesion Manager now won't find Dreamweaver anymore : whenever I double clic on a .mxp extension to install it, i get this kind of message :
"Impossible to install this extension. Dreamweaver 8 or newer is required" (note that I have Dw CS4 !!!)
Is there a way to specify the new location of my Dw installation to the Extension Manager in the REGISTRY for example ? Or maybe in some XML configuration file...
Thanks in advance,
Jacques

Hi
Unfortunately you will get this problem with all your installed programs if you have just 'moved' the files as the registry entries refer to the original installed program positions.
I know it is probably too late, but you should de-register your programs, uninstall them, then install them on the new hdd.The only way now is to edit all your registry entries so that they refer to the new position of the files, (I have heard of programs that will do this for you, but as to their names, sorry).
PZ

Cant install any extension for Dreamweaver with Extension Manager

I have installed dreamweaver cs6 but when i tried to install extension it says "This extension can not be installed, it requires Dreamweaver version 13 or greater.

You can only install extensions for DW CS5 with Extension Manager CS5. But this extension has declared it only supports CC or higher. So you can’t install it for DW CS5.

Dreamweaver CS5 Extension Manager not working?

I have just installed a new extension, when I have tried to disable another extension the extension manager doesn't work and show any of my extensions?
I go to Commands > Manage Extensions, it runs but just shows the Extension Manager title and only access to the 'About Extension Manager' which doesn't display anything. When I quit either by the Menu or Cmd + Q it doesn't only when I Quit from the Dock does it quit?
I am up to date with all updates?
What can I try?
Thanks
Batch

If Extension Manager doesn't load properly, you might try disabling the newly installed extension via the command line.
See here: http://help.adobe.com/en_US/extensionmanager/cs/using/WSB4845EDD-14E5-476a-B749-FF328830D1 4F.html#WSD6C0626D-6698-4d29-A22C-8278EE5EC6BC
To access the command line:
In Windows, open the command prompt by selecting Start > All Programs > Accessories > Command Prompt.
In Mac OS, open Terminal by double-clicking its icon in the Applications/Utilities folder.

Extension Manager CS5/Pixel Bender problems.

I have seen others with this issue, but even after researching I can not find an answer for this question. Here are the specs: I'm running Photoshop CS5.1 (64 bit) on Windows 7, using Extension Manager CS5, and I have tried several different Pixel Bender plugins. None of them work, notably the one that is compatible with CS5.1, found here http://labs.adobe.com/downloads/pixelbenderplugin.html. I get this error: This extension cannot be installed, it requires 64bit Photoshop version in range of inclusively between 12.1 and 12.1. Not only that the option to install things with Extension Manager is not even available, even run as administrator. See here : http://imgur.com/rs3xS
How do I fix this? I've tried other versions of Extension Manager as well as other versions of Pixel Bender. Nothing has worked.

I GUESS THERE IS NO FIX? THANKS ADOBE!

Firefox 7.0.1 is malfunctioning. Malware and spyware specialty software scans have failed to solve problem. Should I delete present program before reinstalling?

''locking as a duplicate - please stick with original question - https://support.mozilla.com/en-US/questions/890528''
Asked before: upper right corner of websites accessed with Firefox does not accept entries. Happens with all web pages. No problem with IE browser.
Easiest to reinstall software. Should I delete Firefox 7.0.1 before re-download/reinstall?
Thank you.

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

Extension manager update failed

Extension Manager 6.0.7 Update
Installation failed. Error Code: U44M1P7
In photoshop, the only adobe product i am using I am not abble to save files in pdf format, how do i fix this. The uodate of the extension manager failed as you can see at the error code
reinstalling earlier versions also failed.

Thanks that worked. However saving as a pdf still gives the error message 'could not save as pdf because of program error'
Op 15 okt. 2013, om 03:20 heeft Carl Sun het volgende geschreven:
Re: Extension manager update failed
created by Carl Sun in Extension Manager - View the full discussion
You can simply delete the installation folder of Extension Manager CS6 then download and install the 6.0.7 full installer from http://www.adobe.com/exchange/em_download/em6_download.html.
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Extension manager & Dreamweaver run when I launch HP's help services

The problem began when I loaded an After Effects preset, "Pie Chart" (downloaded from Adobe site)...
Now, when I click certain links in the Windows 7 Help system (as modified by HP), both Extension Manager and Dreamweaver open, and Dreamweaver generates the message, "The Extension Manager will now launch and finish updating Dreamweaver. OK?" Well, it's not okay, but my only choice is to click the OK button, which runs Extension Manager. Then I exit both Dreamweaver and Extension Manager, which successfully closes both programs. Then they re-launch a second time with the same message. Again I close them both and this brings me to the help service I wanted in the first place. Dreamweaver and Extension Manager always load twice.
I looked at the html code for the modified help screen, and the link in the help system runs a .JSE file. Windows shows the JSE file as a "JScript Encoded Script file" that is associated with Microsoft Windows Based Script Host. I notice that there's a similar file extension, .JS, which is a "JScript Script file" (note: not encoded) and the .JS file is associated with Dreamweaver.
So... what's going on here? Is this a problem with Extension Manager, DreamWeaver, After Effects, the Help system, registry or something else? And how do I fix it?
Details: 64-bit Windows 7 home version on a Hewlett-Packard HPE-500f. Adobe Master Collection 5.0.
Thanks all!
-Fred

I submitted https://bugs.archlinux.org/task/37899 although you seem to have much more issues.

Reinstalling Dreamweaver (or Extension Manager) fails to solve problems

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