Reinstalling Illustrator cs6 and Photoshop cs5 to another computer

Hi, I upgraded my old imac to a new one. I bought a new Mac and i failed to uninstall the Photoshop cs5 and illustrator cs6 from my old imac. While am installing the software to my new imac, the screen prompted that i already installed the software and i need to uninstall it to the previous computer in order to reinstall it to a new one, however i already delete all the files from my oldmac and failed to uninstall it. I contacted their 800 number but failed to connect and i tried to chat with Adobe and an error accured. I am from Philipppines, is there another number to call to?
Your help will be appreciated.
Thanks in advance.
Ryan

Hi Ryan,
You must be getting the error as "Too many activations". It is always advised to deactivate the software before uninstalling any Adobe product.
However, you need to contact Adobe Support to have the activation count to be reset. Below are the contact details for Asia Pacific:
http://www.adobe.com/au/support/techsupport/contact.html
If they are offline, then try to contact over chat on a different browser since you faced some issue previously to connect to chat.
Regards,
Jairaj

Similar Messages

How can I reinstall illustrator CC and photoshop CC in another language

I have a dutch version of Photoshop CC and Illustrator CC.
I want a englisch version instead.
What can I do ... I cannot find deinstall and i cannot find the choice of language of the apps
Hope somebody can help me ;-)
IngeSch

Please see Adjust the install language | Creative Cloud applications | CCM -http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html for additional details.
Please refer to: Re: Photoshop CC change language installed
https://forums.adobe.com/message/4492203
Hope it helps you.
Regards
Rajshree

Where can I download Illustrator CS6 and Photoshop CS6

I am a Creative Cloud member and I can't find an online link to get Illustrator and Photoshop CS6.
I am on a Mac OSX 10.6.8, unfortunately I can't run CC programs all the time.
My illustrator crashed and I need to reinstall both CS6 programs.
Thank you,
Cindy

John,
Thanks, but I found those directions but the link on that page doesn't take you to a application listing like shown. If you are able to link to the page that is shown under the header "Download previous versions" please post that link.
I actually went to a Adobe Chat representative, did not help.
Okay, after another hour of trying to resolve issues I have found some links that could help someone locate older versions. Not sure if it will resolve my problem but links may help someone that couldn't seem to locate them online.
http://www.adobe.com/creativecloud/desktop.html
http://www.adobe.com/downloads/other-downloads.html
http://www.adobe.com/downloads/updates.html
http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Macintosh
Cindy

Using Lightroom and then ACR and Photoshop on a another Computer

Hi all,
I am wondering how I go when it comes to using photoshop lightroom on my home computer, with photoshop only for additional work yet at the same time being able to edit photos at school (they do not have lightroom) on ACR and Photoshop. Is their away where the changes I make at school will sync? Surely I must be able to do it and won't have to give up lightroom.
Any advice would be greatly appreciated or links to tutorials etc.
Thanks in advance

Convert propitiatory RAW files to DNG and select save metadata to file, or save the metatdata to file as xmp data. This data will then be recognised by Bridge/ PS on other machines and any processing and labelling will be recognised by Bridge/PS. However these applications are not non destructive, so any changes made to the image subsequently on your schools computer using PS rather than LR will require the production of a new file. A better way, IMO, would be to export images following processing them in LR as 16 bit TIFF files for use at school (and to encourage them to get Lightroom).
As you can use LR on two computers under your license there is nothing preventing you installing a copy on a school machine (as long as the school will let you) and using your license. This can only be for use by yourself, but you could show your teachers how useful it is and you would be able to take your catalog on an external disk with you and use it there.

Installing Photoshop CS5 on another computer

Do I need to deinstall on the lap top that I have CS5 on and then reinstall on the new computer? I downloaded from the web site. I do have the serial number but I don't know if I can have this on multiple units in my home or if I needed to remove it and then reinstall. Any help would be appreciated.
Thanks

You can activate the Adobe software on 2 computers but cannot use Adobe software on both computer at the same time.
It is stated in the EULA.
http://helpx.adobe.com/x-productkb/policy-pricing/end-user-license-agreements-faq.html

Upgrading from Illustrator cc and photoshop cc to cs6

My current plan gives me access to Illustrator CC and photoshop CC but my classes use Illustrator CS6 and Photoshop CS6?
Is it possible to change to a student plan that has AI CS6 and Photoshop CS6?

franklymac, Ray,
Apologizing for the late answer.
I see no apparent access either, but the general option of using CS6 for all CC users seems to be invisible, too.
You may try to look/ask in this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
I will also ask forum staff to look into it.

Can i install Illustrator CC with Photoshop CS6 and Indesign CS5.5 or can i have some problems of compability? I use Windows 7. Thank u...

Can i install Illustrator CC with Photoshop CS6 and Indesign CS5.5 or can i have some problems of compability? I use Windows 7. Thank u...

Generally this should work, but of course there may be occasional compatibility issues across the different programs and their different versions.
Mylenium

Can anyone tell me if you can back save from CS6 to CS5 Illustrator, Indesign and Photoshop OK?

Can anyone tell me if you can back save from CS6 to CS5 Illustrator, Indesign and Photoshop OK? Want to upgrade to CS6 but must I must still remain compatible with work. They are using CS5.

To clarify your answer for Illustrator. The option is not in the "Save As" dialog box.
The correct answer is
Open you CS6 Illustrator file.
File>Save As
The Save As dialog box opens
Type your file name (DIFFERENT THAN ORIGINAL PLEASE!) and the Save as Type is still going to be Adobe Illustrator (*.AI) **This is where the above instructions threw me, as the Save as type drop down does not list anything about versions to save fo)
Click Save
Once you click Save, the Illustrator Options dialog box will come up. The first option is titled Version and has a drop down menu. Select the version of illustrator you want to save your file as here, then click ok.
Your done.
I strongly suggest you give this file a different name than your original CS6 Illustrator version as you may lose some parts of your design in the conversion.
Hope this helps. Enjoy!

How to solve illustrator cs6 save as cs5 problem about the stroke(when the stroke with clipping mask and color is gradient, save as cs5 will change to embed ).

how to solve illustrator cs6 save as cs5 problem about the stroke(when the stroke with clipping mask and color is gradient, save as cs5 will change to embed ).

Because it was not possible to apply a gradient to a stroke in CS5. When you open the file in CS5, it is reduced to something that can be rendered in CS5.

Can I reinstall Adobe Design Premium cs5.5 Student and Teacher edition onto another computer?

Can I reinstall (deactivate on old computer and activate on new computer) Adobe Design Premium cs5.5 Student and Teacher edition onto another computer? If this is possible would I have to prove that I am a student again, send you the documents etc?

Can I reinstall (deactivate on old computer and activate on new computer) Adobe Design Premium cs5.5 Student and Teacher edition onto another computer?
Yes.
If this is possible would I have to prove that I am a student again, send you the documents etc?
You have a permanent serial number from when you did this the first time and that is all that is required.
Mylenium

Reinstall of CS3 Master Suite and Photoshop CS5

I recently had to reinstall my OS and now need to reinstall both CS3 Master Suite and Photoshop CS5. Can I install Photoshop CS5 first since I use that every day? And then later install CS3 Master Suite WITHOUT Photoshop? Or do I have any reason to install them in order, i.e. CS3 Master Suite WITHOUT Photoshop and then CS5?

I assume your Photoshop CS5 is the full retail standalone version?
I see no reason why you cannot install Photoshop CS5 then Master Suite CS3 (and uncheck the Photoshop CS3 option when you tell the installer what to install).

Hi, I would like to buy Photoshop cs6, Illustrator cs6 and Indesign cs6 for multi computer (maybe for 2 or 3 session) i'm professional, how can i do please ? thank you for your answer, best regards.

Hi everybody,
I would like to buy Photoshop cs6, Illustrator cs6 and Indesign cs6 for multi computer (maybe for 2 or 3 session) i'm professional, how can i do please ? thank you for your answer,
best regards.

You can buy them here -> Creative Suite 6

Uninstalling Illustrator CS6 and Prelude CS6 Mac Betas

I was on beta team of CS6 and before release this past week was experiencing an issue with Adobe Application Manager. A very unhelpful and uninformed Adobe Tech rep demanded that I uninstall all beta apps manually. I knew this was wrong but followed his advice. Now installing from the Creative Cloud and am getting error messages in Illustrator CS6 and Prelude CS6 installations that there are conflicting files. I cannot locate these conflicting files using Spotlight. All other apps installed without a problem. Since I removed all of these beta files, including uninstallers, manually (following the bad advice of about the worst tech rep I have ever experienced), I have no uninstallers to find these files. I recall that after the cs5 beta cycle, there were several clean-up scripts available to remove any residue of beta software. Does such a script exist or is there a different way to find and remove those conflicting files?
This is the Illustrator error message:
WARNING: DW022: AdobeCode {8467887D-92F1-435C-B387-A7551B88EC70} Standard Adobe NPS Panel 1.0.0.0 with version (2012-02-03 01:19:37.662531) already installed with incompatible version (2011-12-22 01:44:44.778904)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {85719D3F-23BA-4C33-A45D-522844CA358D} AdobeHelp 4.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {AF278D86-23AE-401B-AC18-9827C1992BCB} Photoshop Camera Raw 7 7.0.0.0 is already installed and the session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
WARNING: DW020: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 conflicts with: {E0681DCC-ED44-473C-B07A-BE71776F35A6} Adobe Illustrator CS6 Core 16.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
WARNING: DW020: NOTE: Cannot set action to the payload {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 as conflicting payload is installed.
WARNING: DW020: {6040E054-500A-427A-9DA2-349F0FEB19D1} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0 conflicts with: {F0DF9752-36EB-4586-98CA-251E2AB7D127} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0
Please uninstall these products, restart your computer and then run this installer again.
WARNING: DW020: NOTE: Cannot set action to the payload {6040E054-500A-427A-9DA2-349F0FEB19D1} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0 as conflicting payload is installed.
WARNING: DW020: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 conflicts with: {E0681DCC-ED44-473C-B07A-BE71776F35A6} Adobe Illustrator CS6 Core 16.0.0.0
Please uninstall these products, restart your computer and then run this installer again.

I apologize for the experience you had with our support representative. They were partly correct though with asking you to remove the beta version prior to installing the released version but you would have wanted to use the uninstallers. At the moment I would recommend running the cleaner tool. You can find more details on this at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

Illustrator CS6 and CC and can not use the profile embedded in file...

Hello,
I found another bug in Adobe Illustrator CS6 and CC.
If you are opening a file that contains profile (and not installed in Windows), Illustrator, although I warn you that profile will be used in the document, but the opening is not there. There is only working space profile. CS5 is okay.
On this error we found by accident when we wanted to open the client data in Illustrator and then convert to profile our printer and use the embedded profile as the source.
More can be seen on video here: http://screenr.com/Q1AH
Regards
Aleš Ulrych

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Illustrator cs6 and CC crashing on my windows 8.1 pro

Illustrator cs6 and CC crashing on my windows 8.1 pro. after perfectly Installing, its appears and close automatically after few seconds without showing any errors. I don't have any other devices, just my joy pad and external HDD. i am also not using any third party plug-ins. my Photoshop and dw CC is running good. I am using 2.26gig processor, 8gig ram, gig radeon graphics. and I have 64bit os but i tried both 32 and 64 bit illustrator. Please help me. I also do ctrl+alt+shift job to reset preference. nothing happen.

Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium

Reinstalling Illustrator cs6 and Photoshop cs5 to another computer

Similar Messages

Maybe you are looking for