Reinstalling Mac OS X but freezes until here

Suddenly my Macbook can not be accessed. It promps me to enter password, but since I wasn't using any. I was trying to use the software reinstall drive to change password but my computer only shows up to the language to use. The Mas OS X. The cursor is functioning and can point to the arrow for next in order to continue, but this is my huge problem. This phase everyting stops. I can't continue. So frustrating!
Please help!:(

the only option at this point is to call apple.

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