Reinstalling Photoshop CC (Windows 7)
I am not able to reinstall photoshop cc. I have run the cleaner and restarted my computer but I am still getting an error message:
Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s) ----------- Payload: PDF Settings CC 12.0.0.0 {60EFC785-D926-447D-A079-C83D51ACD7EC} ----------- ERROR: Error 1324.The path My Documents contains an invalid character. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1324.The path My Documents contains an invalid character. ERROR: Third party payload installer AdobePDFSettings12-mul.msi failed with exit code: 1603 -------------------------------------------------------------------------------------
If you can help me with this I would greatly appreciate it.
Thank you.
Hi,
The error log snippet states that the install location contains some invalid character.
If possible, please try installing at some other location.
Please send me the installer logs for investigation.
Location:
Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers\
Mac OS: /Library/Logs/Adobe/Installers/
Mail them to: [email protected]
-Pragya
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