Reinstalling Premier Elements 11

Trying to make a clean reinstall of Premier Elements 11 and get the following error message:
Exit Code: 24
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW046 ... WARNING: DW016 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 2 warning(s)
WARNING: DW016: NOTE: Cannot set action to the payload {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
ERROR: DW046: Following Conflicting processes were running -
block:ElementsAutoAnalyzer{|}block:dynamiclinkmanager
How do I close Elements Auto Analyzer and Dynamic Link Managers? I'm running Mac 10.9.5 on a 13 inch Mac Book Pro with Lightroom 5 and Photoshop CC installed on this computer.
Thanks!
Carl

Carl
Does any of the following look familiar in your Mac computer environment?
OS X Mavericks: About Activity Monitor
According to one article, you can get to the Activities Monitor
a. Search for it in "Spotlight"
or
b. Applications/Utilities/Activities Monitor.app.
If you need installation files for Premiere Elements 11 and you have the purchased serial number, you can download tryout Premiere Elements 11 Mac files from the following web site and then insert your purchased serial number during installation of them.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
To avoid Access Denied message, please read and carry out carefully the web site's "Note: Very Important Instructions".
If you purchased download from Adobe direct, you can go to Adobe to get new download files...
http://www.adobe.com
Sign In with your Adobe ID and Password
In the Search Field, type in My Order
Follow the My Order link to your order which should show the download opportunity
Please let us know the outcome.
Thank you.
ATR

Similar Messages

Reinstall Premier Elements 11 after the original installation drive failed. Error 1327.Invalid Drive

I am attempting to reinstall Adobe Premier Elements 11 from DVD on a Windows 7 64bit system. The drive that hosted my original instance has failed. It was installed on a secondary drive, E that, sadly, is no longer with the system. In the reinstall process I am removing the original instance, as seemes to be required, but I enconter the error "Error1327.Invalid Drive: E:\".
How do I proceed with getting Adobe Premier Elements 11 back on my system?
Note: Similar problem with Photoshop Elements, except that no errors are encountered, it just fails to launch as it appears to have pointers back to the failed drive.

You would have to manually edit that info from the Registry under HKEY_LOCAL_MACHINE\Software and possibly also manually empty the Windows installer cache. Perhaps soem alternate "Uninstaller" like Revo can help you clean out this stuff...
Mylenium

Premier elements 9 won let me do anything at all.

I have reinstalled Premier element 9 after my computer crashed and it loads the splash screen but if I click new project etc. the main window appears but it is a gray box with nothing in it. All the menus are greyed out apart from a couple of options in the help menus and the new or open project. If I click either of these nothing happens. Am I doing something really stupid? I am beginning to get very frustrated.
Any help would be appreciated. The screen shot shows what I get and what is shown for the menus.

Try to reset all Skype settings. Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder. Restart Skype. N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

My premier elements 10 wont open after install

Hi Guys
I have just reinstalled premier elements 10 onto my laptop but find it wont open. It says it is running in the task manager but it doesn't show on screen. I have previously had it on this computer running with no problem. I have photoshop elements 10 running ok!
Lenovo g770 running windows 7 64 bit.
Thanks

Alan Daniels
Thanks for the reply. Glad you did not have a NVIDIA GeForce on your computer.
Let us go through the usual drill to get these factors ruled out (or ruled in).
1. If same computer and just reinstall, still running the program as administrator with latest version of
QuickTime installed? Although you say that your video card/graphic card driver version is up to date, is it the same driver version dating
before and after the re-install?
2. In the before and after, have you switched from mouse to pen and tablet device?
3. Does the problem exist with and without antivirus enabled.
4. Did the reason for the 10 uninstall/reinstall have anything to do with the performance of 10 or was it done for reasons unrelated to 10?
If uninstalled for 10 reasons, what were those issues?
5. Determine if deleting the Adobe Premiere Elements Prefs file has any impact on the situation. I believe the path to the file is
Libraries/Users/Application Support/Adobe/Premiere Elements/10.0.
6. You could consider
uninstall
free ccleaner run through to get rid of any leftovers from incomplete uninstalls and reinstalls
https://www.piriform.com/ccleaner/download?mac
reinstall with antivirus disabled
7. Miscellaneous...have you added software to your computer between the uninstall and reinstall of 10...expecially any new
computer security software?
Have you gone through issues specific to Premiere Elements 10 Mac
Updated installation instructions | Premiere Elements 10 | Mac OS
Adobe - Premiere Elements : For Macintosh : Premiere Elements 10 Mac Installer Fix
Please review and consider.
Thank you.
ATR

Missing Premier Elements 10 .exe file on Adobe site

I am reinstalling Premier Elements 10 on a new PC and the .exe file appears to be missing on the Adobe download page.
Any ideas on how to install would be great!
Regards,
Chris

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 10:
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

Sharing to Disc Tab freezes in Premier Elements 9

I last created a movie in Elements 9 in March. Since then I have installed a number of programmes (none access the dvds), but also Windows 7 Service pack 1.
I went to create a movie today, elements worked fine until I got to the Sharing Section. All the tabs work here except for the disc tab (sharing to DVD or Blu-ray), when I click on this tab, the screen freezes and Windows task manager tells me elements is not responding.
I have tried restoring my computer to pre-service pack 1, but it won't go back that far.
So I read through Adobe's Q&As checked out the trouble shooter (even refreshed the DVD drivers), removing & reinstalling premier Elements, but all to no avail.
Can anyone help please?
I'm running Win 7 Professional, 64Bit, Service Pack 1, on an Intel i7, with 12GB RAM.
Thanks
Martyn

Martyn,
Hey, a project to keep you inside, and out of the rain.
After that initial checklist, I'd go link by link, and see if there is anything of use in each. Work towards the "Finding Clues," and by then, you should have some idea what is happening, and then we can explore the why. When you get to the Event Viewer (in Finding Clues), do not be overwhelmed, or put off, if you see a bunch of Warning, or Error messages that are just gobbelygook. No one knows what that "stuff" is, BUT for every message with real text (read that), or a link, follow those links, and give the MS server time to display that page - depending on the link, that might take a few moments.
If you are not getting Warning, or Error messages, when PrE hangs/crashes, then explore the regular messages, to see if something else is being called at that moment. Each event is logged. I have seen Internet connections, anti-virus software, or even the clock's sync, crop up, at just the wrong time, and hang a program. Usually, however, there will be System, or Application Warning, or Error messages associated with the hangs/crashes.
Good luck,
Hunt
PS - get that rain over with, as I will be in London at the end of October for a week!

After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

Jeanval have you tried a different web browser? For more information on how to download your purchased software please see http://helpx.adobe.com/creative-suite/kb/find-download-link.html.

How to uninstall/reinstall Photoshop elements 10 and Premier Elements 10

I have purchased a copy of Photoshop Elements 10 and Premier Elements 10 (bundled together 5 discs). I've installed on my Windows 7 laptop beginning with disc 1 and then it hung up and I couldn't eject. I was not prompted for any further discs. I then read that I should've began the install with Disc 2 as I am installing on a Windows 7 computer. I was wondering if I should uninstall what I have done so far and start over with a fresh install omitting disc 1 and beginning with Disc 2. Is this what I should be doing? I have not connected to the internet and "activated" the product yet. If I uninstall will I need to somehow remove the serial number and deactivate to preserve them for the re-install on the same computer. I don't want to lose one of my licenses as I wish to install these programmes on my desktop as well. Have read through many similar queries on these forums and have become pretty confused. Hope someone can help.

Thanks Jeff. I will install from disc 2 but presumably first i need to uninstall my first attempt (from Disc 1). However, will uninstalling the product use up one of the licenses as I would like to install on two computers and I don't want to use up both licenses on the same computer. I have read on this forum about the need to de-activate the program before uninstalling but some clarification on what "de-activating" actually does would be welcome. Could someone please confirm the steps I need to take to solve this problem. As I understand it I need to 1) de-activate the first incorrect install (from disc 1), 2) uninstall the product and 3) re-install using disc 2 and then disc 4. It seems discs 1, 3 & 5 are not needed for my install of Photoshop Elements 10 and Premier Elements 10 on a Windows 7 64 bit computer.
Following these steps will use up one of my licenses (hopefully not both) and I can then install the programme on my desktop for my second license.
Comments / suggestions welcome and appreciated. Thanks

I had to wipe my mac and I need to reinstall photoshop elements 12 and premier elements 12. How do I get the older version?

I have a macbook air and would like to reinstall photoshop elements 12 and premiere elements 12. How do I do it?

You can download PSE here:
Download Photoshop Elements products | 12, 11, 10

Adobe Premier Elements 13 Win 8.1 64 Will not open. I get the login prompt for editor and sign in but nothing else happens. I have uninstalled/reinstalled but get the same results.

Premier elements 13 will not open after logging in.

donaldc
Let us go through the typical drill on your Premiere Elements 13 Window 8.1 64 bit issue, and then we can focus in more based on your replies.
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you using a pen and tablet device or mouse?
3.According to the Device Manager/Display Adapters, what video card/graphics card does your computer use? How many cards, and is driver version
up to date?
5. Are you running the program as Administrator? Do you have the latest version of QuickTime installed on your computer?
Please look at the following solutions for 12 to determine if they will work for you in 13.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Have you tried to open the program by going to the Adobe Premiere Elements.exe file, right clicking it and selecting/applying Run As Administrator, and then double
clicking that file to open the program?
If none of the above works, then delete the Adobe Premiere Elements Prefs file in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 13.0 Folder in which the
Adobe Premiere Elements Prefs file exists. Be sure to be making with Folder Option Show Hidden Files, Folders, and Drives enabled so that you
can see the complete path cited.
We will be watching for your results. Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Error when starting a new project in Premier Elements 11

When I open Premier Elements 11 and select Video Editor - New Project, I keep getting an error that says, [..\..Src\Core\Preferences\cpp-338]. When I click on the Continue button, I get a Runtime Error and the application closes. It doesn't stop running, though. I have to stop it in the Task Manager Processes screen.
I have Windows XP SP3, and I have installed all the latest Windows updates, I have updated my Java version, I have defragmented my hard drive, I have run a disk clean up application, and I have uninstalled and reinstalled several times over with the DVD, and I have Quicktime installed with its latest updates.
I worked with an Adobe support tech yesterday who worked with my system a little, but he left me hanging and didn't call me back today.
I paid money for this application and desperately need it for my job. I hope someone can help me.
Thanks,
A very frustrated customer.

For Networked home folders (aka Personal folder), here's a work around script that you are free to use. (Based on AJohnF's suggestion.)
The Script verifies if the current domain user has an 'J' drive if not, it starts APE, if there is a home folder assigned to the domain user...
It temporarily changes the User Shell Personal folder registry.
Starts Adobe Premiere Elements and waits for it to close.
Once APE is closed it will change the registry back.
You can remove the ' in front of the msgbox lines to get prompts along the way for testing.
Create a new desktop shortcut that will point to the "Start Premiere 11.vbs" (or whatever you called it)
We deployed it via SCCM and replaced the existing desktop shortcut for APE with new shortcut. Deployment of script and desktop shortcut could be done via computer startup, preferences, SCCM it up to you.
Change the "J:\" and "J:\My Videos" to match your environment.
' Script based on Adobe forum post & PSSD Login Script
'http://support.muse.adobe.com/thread/1170813?start=0&tstart=0
on error resume next
Dim oFSO               'For folder creation
Dim objSysInfo, objShell, objNetwork
Dim strUserPath, objUser
Dim strHomeDrive
'WScript.Timeout = 5               '5 Second Timeout
'Create Objects
Set objShell = CreateObject("WScript.Shell")
Set objSysInfo = CreateObject("ADSystemInfo")
Set objNetwork = CreateObject("Wscript.Network")
Set oFSO    = CreateObject("Scripting.FileSystemObject")
Premiere = chr(34) & "C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe" & chr(34)
' User account info
strUserPath = "LDAP://" & objSysInfo.UserName
Set objUser = GetObject(strUserPath)
strHomeDrive = objUser.Get("homeDrive")
' Look for J drive
If strHomeDrive = "J:" then
'msgbox "Found J drive. Applying fix"
oFSO.CreateFolder "J:\My Videos"
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\My Videos"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
' Waits for program to close then resets the Registry
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\"
'msgbox "Registry Changed back to default"
Else
'msgbox "No network drive. Not Applying fix"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
'msgbox "Program Finished"
end if

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

I just bought photoshop and premier elements and I can not get it to run on Windows 8.1 Can anybody help?

I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
I have installed it twice with no errors and it still will not run.
OS Name
Microsoft Windows 8.1
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
CHARLIES_LAPTOP
System Manufacturer
Hewlett-Packard
System Model
HP ENVY 17 Notebook PC
System Type
x64-based PC
System SKU
G6U51UA#ABA
Processor
Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Insyde F.12, 8/18/2014
SMBIOS Version
2.8
Embedded Controller Version
77.38
BIOS Mode
UEFI
BaseBoard Manufacturer
Hewlett-Packard
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
On
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Charlies_Laptop\CHARLIES_LAPTOP\charl_000
Time Zone
Central Standard Time
Installed Physical Memory (RAM)
12.0 GB
Total Physical Memory
11.9 GB
Available Physical Memory
8.76 GB
Total Virtual Memory
23.9 GB
Available Virtual Memory
20.6 GB
Page File Space
12.0 GB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
No
Hyper-V - Data Execution Protection
Yes

really
Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
3. Are you working with a pen and tablet device instead of a mouse?
4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
When you say it will not run...how far into the program do you get...
a. no further than the Welcome Screen and Video/New Project
b. other
If non of the above gets us anywhere, we may go for
a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
and, if necessary, then
b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
Details to follow if needed.
We will be watching for your results and then decide what next.
ATR

Adobe Premier Elements DVACORE.DLL Crash

Premier Elements 12 keep crashing on startup or shortly after startup with the same error message. Here's the problem details:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Elements.exe
Application Version:    12.0.0.0
Application Timestamp:    523cd4d5
Fault Module Name:    dvacore.dll
Fault Module Version:    11.0.0.0
Fault Module Timestamp:    523cc5bf
Exception Code:    c00000fd
Exception Offset:    00000000000698b6
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
System:
Windows 7 64 bit with 16GB RAM.
Processor is an Intel Core i7-2760QM 2.4GHz
Display is an NVIDIA NVS 315
Here is what I have done so far:
1. Updated the latest graphics card from Nvidia website directly (manufacturer)
2. Tried installing older legacy versions of the driver (11 or 12 previous versions)
3. Uninstalled antivirus (McAfee)
4. Reinstalled antivirus and checked instances for programs
5. Checked Nvidia control panels and changed stereoscopic and 3D settings
6. Running in msconfig (safe boot with minimal resources) I did this to see if a service or process would be causing the crash
After reading this software's forums and a several other suggestions (spend probably over 40 hours on reading and trying fixes) there doesn't seem to be a fix for this. What is the cause of this crash?

Technician907
Thanks for the follow ups. Sorry that the news were not better.
I am not sure how worthwhile it might be, but here are some possibilities
a. create a new User Account with Administrative Privileges and try to install and run Premiere Elements 12 there.
b. Download and install a new set of Premiere Elements 12 installation files...or for 13 for that matter...
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
or
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
When you go this route, you need to read and carry out carefully the web page's "Note: Very Important Instructions"
in order to avoid an Access Denied message.
The history on the dvacore.dll is encouraging. But, please review and consider.
Please update us on your progress when your schedule permits.
Thank you.
ATR

Reinstalling Premier Elements 11

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