Reinstalling Premiere Elements

How do I re-install Premiere Elements on the same computer after deactivating and uninstalling it?

gregp312
Before you head for Adobe Chat, go to computer, right click it, select Manage, followed by Event Viewer/Windows Log/Applications and look for an Error that appears to be associated with the event you just tried, Premiere Elements 11 installation.
Please further define "will not install"...
a. does it reject your purchased serial number at the very beginning of the Wizard
b. does the install stop when certain files are being installed
c. does the installation go through Finish, Restart, and the program cannot be opened by double clicking the Premiere Elements 11 icon on the computer desktop?
d. if you get as far as the Welcome Screen, does both Organizer and Video Editor not open?
If you are installing from an installation disc, did you try copying the installation disc contents to the computer C: drive and then trying to install the program from the Setup.exe there?
Adobe document for your review
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
We will be watching for further developments. You contact with Adobe Chat does not prohibit you from asking questions here.
Thanks.
ATR

Similar Messages

Lost transitions after reinstalling Premiere Elements 12

I purchased Premiere Elements 12 back in December 2013 after trialling the software first. One thing I was particularly happy with was the number of transitions available which included a number of NewBlueFX transitions.
Just recently, due to issues with my PC I ended up having to reinstall Premiere Elements 12. No problem I thought, I still have the serial number, so off to the Adobe web site I went, downloaded the installation package, installed PE12 on my PC, entered my serial number and I'm back up and running. Awesome! So now that I've come to use my newly reinstalled PE12 I have discovered that the software is not quite the same, must be slightly updated version of PE12. To my horror one of the changes I've discovered is a greatly shrunk list of available transitions! And of course the NewBlueFX transitions which were the best of the lot are gone!
Now, this is not the software I trialled and subsequently bought, had I trialled this version I would have NEVER bought it. Problem is I cannot find any way to contact Adobe directly to raise this issue and have it rectified.
Does anyone on this forum know how I can go about getting this resolved?
Thanks in advance.

radar580
For now I will assume that you are running Premiere Elements 12 on Windows 7, 8, 8.1 64 bit computer. Have you updated 12 to the 12.1 Update using an opened project's Help Menu/Update. If not, please do so.
Now for your immediate issue which I think should be resolved quickly.
You are apparently in the Quick workspace of the program, under the Transitions Tab. You need to be working in the Expert workspace. When you do you will find all your video and audio transitions.
For several types of items, the Quick workspace does not have all the items available that are found in the Expert workspace.
Please check it out and then let us know the results.
Thanks.
ATR

Reinstall premiere elements 10 on a new hard drive

I had to replace my harddrive and want to reinstall premiere elements 10. It is registered and
I have the serial number, but don't know what web page to get the download

Hi m kent ,
Thanks for the reply.
Please refer to the link below for sending screen shot:
http://forums.adobe.com/thread/1070933?tstart=0
Thanks

Reinstalling Premiere Elements on the same PC twice

I had to reinstall PE on the same PC twice after intalling a new hard drive an again after reinstalling Windows 7. The program seems to think I have reinstalled PE 8 on more than two PCs. How do I fix this?

You contact Adobe (this is a user to user forum) to have them reset your activation count
Select a reason, then click I STILL NEED HELP to activate Premiere Elements chat
-http://helpx.adobe.com/contact.html?product=premiere-elements&topic=activating-my-product- or-serial-number-issues

Can I reinstall premiere elements 10 with same key

Hello,
the monitor of premiere elements doesn't work anymore.
can i reinstall the program with the same key?

yes.
deactivate it (help>deactivate) on the computer where it doesn't work. if you're unable to deactivate, you can contact adobe support via chat and reset your activation count, Contact Customer Care
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.4 (win) 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Reinstalling premiere elements 1.0 after changing motherboard

hi all, i have a problem and would be grateful if there are some advise for me. I have premiere elements 1.0 on a pentium 4 computer running winxp service pack 2. My computer broke down recently and the technicians had to replace a new motherboard. When i click on premiere elements 1.0, it asks me to reinstall the program. I inserted the original disks, it gave me an option to repair or remove. I 1st tried repair, it seems to reinstall the rpogram, but after i restart the computer and click on premiere elements 1.0, it asks me to reinstall the program.I did this twice. Next I choose to remove, but a box pops out to say 'the wizard was interrupted before adobe premiere elements 1.0 could be completely installed.Your system has not been modified.To complete installation at another time, please run setup again'. I tried to remove the program using add/remove program , but it says 'fatal error during installation'. Any advise for me to over come this problem?Thank you

Ouch! At this point it might be worth investing a few dollars in a newer version of the program! (It also would be wise to update to XP SP3, manually go to Windows Update to ensure you have even the Custom/non-critical updates and load the latest version of Quicktime.)
Replacing parts in a very old computer (and I'm guessing this computer must be a good 6 years old) can do some funny things -- especially if your technicians tried to clone or update the hard drive to the new hardware rather than doing a complete reinstall. A lot of programs -- and the operating system itself -- can get very confused with it looks around and finds itself in a whole new environment.
I'm not sure how extensive your computer upgrade was or if your technicians did a complete wipe-and-reinstall of your operating but, assuming everything else is stable, updated and well-tuned, the easiest solution would be to install a later version of Premiere Elements. (I just checked eBay and spotted a copy of Premiere Elements 3 at a Buy It Now price of $12.50, so it doesn't have to be a big investment.)

How do I reinstall Premiere Elements 10?

My copy of Adobe Premiere Elements 10, registered in October, has become corrupted and shuts itself down every few minutes. I need to reinstall it. How do I do that?
My email address is [email protected] Thanks.

First, remove the software from your computer. Then, follow the installation instructions in Install | Premiere Elements | Photoshop Elements | Windows | Mac OS
(I'm assuming you have installations discs, and not a software download.)

Problems to reinstall Premiere Elements 12 - bought Premiere Elements 13 and also have problems with the installation , see log. Hope you can help? KEJ1131

See the log file here: http://bannerportalen.dk/PDApp.log
Best regards
Knud Erik Joergensen

Knej
Thanks for reporting your Premiere Elements 12 and 13 issue and its solution. Great contribution. Was the fix of updating the Adobe Application Manager
applied to just version 13 or to both 12 and 13?
If you work with 12 instead of 13, please update 12 to 12.1 using an opened 12 project's Help Menu/Update.
I ran into a Premiere Elements 12 install/Sign In issue which was also resolved by updating the Adobe Application Manager.
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
Congratulations to you and Adobe Chat on a job well done.
Best wishes
ATR

How to reinstall Premiere Elements 11? [was:2014 MacBook Pro no cd drive to download programs]

Hello techy and computer savvy people. I recently bought a new Retina MacBook Pro and it doesn't have a cd drive. I already own premier elements 11 and I want to get it on my new mac. Since premier elements 12 has come out they don't have a download link that I can find to get my elements 11 and I don't feel I should be forced to get 12. Can anyone or has anyone else had this problem and where and how can I get premier elements 11?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 11:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

Trying to reinstall Premiere Elements 3.0 Get message - Error1321 Installer has insufficient privileges to modify the file - C\ProgramData\Adobe\Updater\Certs\AdobeUpdater.cer

Anyone Help?

Hi Koncar,
Kindly try the steps mentioned below.
1) Download the Adobe Reader.msi from ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/
2) Run the .MSI for Reader and when you get the error click on Retry and installation would go trough.
Thanks,
Vikrantt Singh

Can't get my Premiere Elements 11 to reinstall

I am told that you are only allowed a finite number of times that you can reinstall Premiere Elements 11 and I seem to have reached it.
What do I do now ?

frodron
Thanks for the reply. Lots of details to be sorted out.
1. If you have Photoshop Elements 11 and Premiere Elements 11 installed on Windows 7 64 bit, then
a. Photoshop Elements 11 is a 32 bit application in a 64 bit system and its key files would be in Program Files (x86).
b. Premiere Elements 11 is a 64 bit application in Windows 7 64 bit and its key files would be in Program Files.
So if you found otherwise, there is a major problem. Did you use default locations during installation or customize?
2. Photoshop Elements 11 and Premiere Elements 11 each come with its own Elements Organizer 11 if you purchase them separately and only one is on a given computer. But, when you purchase Photoshop Elements 11 and Premiere Elements 11 and install them on the same computer, then they share the same Elements Organizer 11 catalog. So, if both Photoshop Elements 11 and Premiere Elements 11 are on your one computer, then they are sharing the same Elements Organizer 11.
3. NTSC versus PAL. There should be a NTSC or PAL set up choice right after you insert your purchased serial number and the Adobe Licensing Agreement is OK'd. Could you post a screenshot of the dialog where you are being forced into a NTSC set up? Is there any chance that you are overlooking choices when you are downloading and installing these programs?
4. If you can get into the Elements Organizer 11 and not Premiere Elements 11, I am suspecting that you are having an activation issue.
Did you have a chance to read through the following:
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Please consider and then we will determine what next.
Thank you.
ATR

Premiere Elements 10 reinstalled in windows 8 the monitor give no picture during editing play of avchd video 1020x1080i 25. Have worked OK before in win 8.

I have reinstalled premiere elements 10 in win 8 and after reinstallation it is not possible to edit the video because the monitor does not show the pictures when I play the video, only sound comes OK. What can I do?

toresak91
Are you saying that all you did was to reinstall Premiere Elements 10 on the same computer? The video card/graphics card was the same before and after the reinstall? There is a serious Premiere Elements 10/NVIDIA GeForce issue, and I just want to make sure that you are not caught up in that issue. See the fullest details and information on this in the Announcement at the top of this forum.
What worked before the reinstall of Premiere Elements 10
a. Premiere Elements 10 as a whole
or
b. The playback of this specific AVCHD file in Premiere Elements 10?
If you are using this never before used AVCHD file in the reinstalled Premiere Elements 10, there is always that possibility that you are now using AVCHD.avi which is not supported by Premiere Elements. AVCHD video compression is supported but not the specific combo of AVCHD.avi.
Please review, consider, and clarify and then we will customize a troubleshooting to get to the core of the matter.
Thank you.
ATR

Premiere Elements 12 wont open project

Hi, have been using PRE 12 for a year or so with no problems, about a month a go whilst using the programme I received a virus which was cleaned but since then I only get the sign on screen and when I choose new project I get the purple and black line for ages then it just sits there, my PC spec is good, Nvidea GTS 450, 6 Gig ram plenty of HHD as I said have had no previous problems I have googled every Q & A and tried everything as follows:-
Scanned with AV from AVG, Avast, Win Defender, Windows essentials all clean no problems, then uninstalled them as not wanting a conflict, tried running with no AV no joy
loaded PRE 12, 5 times now, un installed using windows control panel and Tune up utilities cleaning the registry every time before re installing with fire wall and AV off, found and deleted baddrivers.txt (just the once) disabled the GTS 450 still no joy, rolled it back and tried a previous version, tried loading with diagnostic start up ie nothing else loaded no joy, scandisk, chkdsk, scannow, every type of Windows check I can throw at it, had PRE10 loaded and had the same problem so un installed that, still no joy, ran a Win 7 repair disc (the one you can burn from your own PC) my PC was built professionally (DinoPC) but didn't come with a win 7 disc.
All other programmes run fine, internet fine, it will open the organiser where I down loaded the latest PRE 12 update I am just so frustrated can any one shed some light? Regards Clive.

nookie1050
Thanks for the follow up.
With regard to the hosts file, are you just looking at everything below the line of the hosts file's default text # ::1 localhost, not above that line to # 127.0.0.1 localhost? As I mentioned in the blog post
The Windows 7 64 bit default hosts file is shown in Figure 1. Look for any entries below the line
# ::1 localhost
If any found, such as, 127.0.0.1 activate.adobe.com, delete them only after a backup of the hosts file is made and saved to the computer desktop for safe keeping.
If you have not already, you may want to consider
a. uninstall the program
b. update the Adobe Application Manager
c. reinstall Premiere Elements 12 with antivirus and firewalls disabled.
What you might want to consider also is getting Adobe involved via its Adobe Chat. To do that you could click on the following link. When it opens, click on the statement "Still Need Help? Contact Us." to bring up the Adobe Chat on the topic of Downloading, Installing, and Setting Up.
Contact Customer Care
I suggest this since it might have some undocumented troubleshooting that might pin point the issue in your situation.
Please review the above and then let us know how you are progressing.
Do not give up.
Thanks.
ATR

Premiere Elements 7 Crashing on Share DVD every time on Vista 32

I am running Premiere Elements 7 on Vista Home Premium 32 bit. The machinse is up to specs, quad core, 3GB RAM, Ge Force 9500GT etc. I'm in the US using NTSC. Drive C; has 127GB free and E:, also internal, has 73GB free. Both get defragged and they get cleaned with CCleaner etc.
I had not used PE7 in a while and I shot video of a birthday party at a go kart track on Canon HV-20. I imported the video, edited it, added quicktracks music and exported the result as DVD going to folder 4.7GB as per Appendix of Muvipix Guide. [note no crash when I did this] I then burned that TS_Video folder to a DVD but it didn't play on DVD player. So I came back to PE7 to try writing an actual DVD directly.
Whenever I click Share > DVD now I get an immediate crash of the program. Windows provides this info in that error box:
Problem signature:
   Problem Event Name:    APPCRASH
   Application Name:    Adobe Premiere Elements.exe
   Application Version:    7.0.0.0
   Application Timestamp:    48cee0db
   Fault Module Name:    StackHash_a34a
   Fault Module Version:    0.0.0.0
   Fault Module Timestamp:    00000000
   Exception Code:    c0000005
   Exception Offset:    00000000
   OS Version:    6.0.6002.2.2.0.768.3
   Locale ID:    1033
   Additional Information 1:    a34a
   Additional Information 2:    c9c5f4fd744690d388ab9d5b3eb051a7
   Additional Information 3:    cb2e
   Additional Information 4:    650bb5690556a17e911375b94d3e16f0
Read our privacy statement:
   http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
I had to go Task Managaer > Processes and end the APE7 process before I could launch the program again....but the I tried another project entirely, an older one that was shot on a Sony DV Cam and it caused the same crash.
I cleaned the temp files and registry, restarted....same thing. So I went to this document:
http://kb2.adobe.com/cps/404/kb404998.html#Before
...and started working through troubleshooting steps. I did this so far:
1. Make sure that the system meets the minimum requirements for Adobe Premiere Elements 7
check
2. Install the latest version of Premiere Elements.
checked, no updates available
3. Install current Windows service packs and other updates.
check, every single one is installed on this system. I run CS4 with PSCS4 Extended and Lightroom 2.5 all the time here.
4. Re-create the Premiere Elements PluginCache.
This I could not do. Holding Shift on starting APE7 had no effect. It just brings me to the Phosotshop Online signing screen on the elft with Open or Instant Movie on right etc.
5. Re-create the Premiere Elements preferences folders.
Could not find them at that location. Will come back to that as I have done complete reinstall of APE7 and deleted evrything I could find at that time.
6. Disconnect IEEE 1394 devices.
check, not a startup problem anyway
7. Troubleshoot third-party plug-ins.
Have not installed any
8. Run Premiere Elements in a new user account.
check, crashes same way
9. Run Premiere Elements while no other applications run in the background.
check, very limited set of apps running
10. Update the video card driver.
check, latest Nvidia GeFroce9500GT driver installed, also tried previous version, no effect
11. Verify that other device drivers are compatible with Windows.
check, devices were made for an work fine in Vista32
12. Troubleshoot QuickTime.
check (**PARTLY!**)...I have the latest QT Pro 7.6.4 and latest iTunes installed and working fine.
HOWEVER, I do have an issue in PSCS4 where I am not able to open QT Movies in Photoshop. The only response from Adobe's support ticket has been I should upgarde to QuickTime 7.1 or later...Duh, I have 7.6.4 and had said that in ticket. May be this is related?? May be it's a CODEC issue? I do have alot of CODECs on the machine that were set up by Zoomplayer's install center ioncluding latest DiVX etc.....but that should be OK I would think???
13. Check for codec problems.
See #12 above...do I disable every CODEC?? Not sure where to with that....?????
I did read this..."..If you are not certain which codecs should remain on your system, contact Adobe Technical Support for additional help.
To temporarily disable a video or audio codec, see "Temporarily disable a codec (Windows Vista)" (TechNote kb404892) for details....."
14. Identify the file that causes the problem.
Check, any do. Have a number of Elements projects, each of them causes the problem. Even creating a new project with two scenes in timeline and choosing Share > DVD will crash it now.
15. Remove and Reinstall Premiere Elements.
Check- ran uninstall, dleted all APE7 and APE4 folders I could find and ran CCleaner on temp files and regsitry.
RE-downloaded APE7 from Adobe Store and after a reboot installed it. Rebooted. Boom same crash.
16. Check for font problems.
Uh, I have only added three fonts to what's in the system...any others were installed by Adobe CS4 Design Premium...didn't spend any time on this.
17. Set the virtual memory paging file to the default size.
Have not tried this.
18. Optimize handling of temporary files by Windows
check
19. Repair and defragment hard disks.
check, do that regularly. Most of my content lives on a 4TB Drobo anyway, but all the APE7 edits have been with fast internal drive that is not fragmented and has lots of room. All scratch disks are set to E: internal SATA 7200 drive...Vista is on C:
20. Scan the system for viruses.
Absolutely clean. Running Norton360 and have run exhaustive checks and scans with help from the Tweaks guys including ESET online scanner- Absolutely clean of malware, spyware, trojans, viruses, rootkits or even tracking cookies!
21. Visit the Adobe User to User Forums.
Tada! Here I am.
22. Reinstall your capture card software.
No cpature problems....it's built in FW13945 on my HP Media Center m8120N and has always worked fine.
23. Contact Adobe Technical Support.
Awww man.....really?
Other stuff I have done and summary:
## I've read Steve say these kinds of problems are often Audio Driver problems. I have now installed latest Audio drivers from Realtek HD and Haupagge...latest are there and they work fine. Still crash.
## I've flashed both of my DVD writers drives, which are SATA, to latest Firmware and verified them.
Final note, I CAN share a file and choose to upload it to YouTube which is what I did with the Birthday video.
I have tried rendering the whole timeline before clicki9ng on Share > DVD still immediate crash. I *WAS* able to go there when I first edited this rememebr and I saved the DVD to a 4.7GB folder.
Thanks for any help!
Phil
pwscott   AT   gmail

Pwscott wrote:
10. Update the video card driver.
check, latest Nvidia GeFroce9500GT driver installed, also tried previous version, no effect
After installing recent nvidia drivers you should then uninstall the nvidia stereoscopic 3D driver from Control Panel> Uninstall a Program. This has a known conflict with APE.
Cheers,
Neale
Insanity is hereditary, you get it from your children

I have tried to view videos created in premiere elements 10 and I get the following message: "this file type is not supported, or the required codec is not installed. When it opens there is a red screen in the monitor panel with Korean writing which als

I have tried to view videos created in premiere elements 10 and I get the following message: "this file type is not supported, or the required codec is not installed. When it opens there is a red screen in the monitor panel with Korean writing which also appears in the place of each clip in the video. I tried uninstalling and reinstalling premiere elements 10, but that did not have any effect on the video. Do you have any suggestions? I researched codec, but do not understand them at all.

gloucester
In case you did not find it, the following is a copy/paste of the Announcement on Premiere Elements 19/NVIDIA GeForce
that appears at the top of this forum.
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing
Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling
back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow
glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies
to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of
the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere
Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
ATR

Reinstalling Premiere Elements

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