Reinstalling PS cs5 updates do not work

I had to reinstall CS5 due to a serious hardware failure and when the update screen shows updates to the 5.5 all the updates fail to download. I am wondering if Adobe has dropped them to try to make us go to the cloud.

Please provide us with the following logs.
You can find them at:
PS Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]

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