Reinstalling through Creative Cloud, after failed installation?

How does that work?
I got a message that I have to uninstall and then reinstall me trail version of InDesign.
Opening the Creative Cloud does not help at all. Here I am status: installed.
So now, I cannot reinstall as I was told to.
I need assistance her.
MrAnders

D manyman your membership is tied to your Adobe ID.  For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Similar Messages

  • Can't log anymore on creative cloud after the installation of the new application manager (7.0)

    the first capture is comming after starting the adobe application manager and the login process. and the second on is comming after try to connect to my folio builder.
    the connection to the adobe server is working because if I enter a wrong password I received the regular message that my id and password is wrong... it's when the credential is ok that I receive this message
    apologize for the french screen.... and my bad english...lol
    Michel

    As an update, suggested route from Adobe Care was to use CC cleaner to clear off the installer and re-install it (see here: http://forums.adobe.com/message/5418705#5418705). 
    I did this (someohow wiping out Photoshop in the process!!) and re-installed Creative Cloud Installer.  Still the same issue of 'Unknown Server Error' on log in.
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    Awaiting a call back from Adobe now.

  • No more download of Creative Cloud after new installation Windows 7.

    I had several blue screens due to a lack of the battery. Therefore I reinstalled Windows 7 on my harddisk. I wanted to reinstall Creative Cloud but the code I have bought was an activation code and this code has been used. So no more download possible of CC. What is wise to do next?

    D manyman your membership is tied to your Adobe ID.  For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Unable to sign in to creative cloud after updating to maverick

    My Creative Cloud desktop app is completley blank and the icon is dimmed out. When trying to launch Illustrator or photoshop Im promted to sign in via Application manager and when doing so I get an error message that says:
    'Error
    There was an error with this action. Try again later.'
    so right now I'm not able to launch any CC applications.. any help much appreciated!!
    edit:
    I have tried to uninstall and reinstall the creative cloud desktop app but no luck.
    /martin

    Hi All,
    I also encountered the same error on my Apple Mac Book Pro running OSX Version 10.9.2 (Mavericks). First I encountered the "Error 13" where the Creative Folder was unable to complete the Installation and came up with a message "Error Starting Creative Cloud" Cookies Dir Cannot Make Folder /Cookies Permission Denied (Error 13). First I followed the below procedure :-
    Completely Uninstall the Adobe Creative Cloud from the Applications.
    Click on the Finder and Go to Folder ~/Library/Application Support
    Right Click on the Folder and Click on Get Info (cmd+i) and refer to the "Sharing & Permission"
    Unlock using your Password the Sharing and Permission Control.
    Add the Username that you have logged in and make sure it has "Read and Write Access" Refer to "Sriharshaa Prabhakar"
    Click on the "Small Settings Icon" and Select "Apply to enclosed items"
    Click on Lock
    Install the Adobe Creative Cloud.
    I also encountered an error while logging into the Creative Cloud after successful installation. I chose the below method to resolve the issue"-
    Quit the Adobe Creative Cloud from the Task Bar above.
    Click on the Finder and Go To Folder ~/Library/Application Support/Adobe
    Right Click on the Folder OOBE and Click Get Info.
    Rename the Folder to OOBE.old
    Launch the Adobe Creative Cloud
    Loginto to the Adobe Creative Cloud and chose the Application that you want to Install.
    Thanks for all the help and hope the procedure above helps people who are looking for step by step approach to solve this silly installation issue.
    Regards,
    Sriharshaa Prabhakar

  • I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

    I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

  • Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

    Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation.  I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem.  Adobe just seems to "give up and die" after about 2-3 minutes.  Why is this?  How can I or IT fix this?
    Can I send the above log files to someone familiar with these issues for examination?

    Hi Gveo,
    Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
    Thanks,
    Ratandeep Arora

  • Acrobat keeps crashing after installing through creative cloud and Im at a loss!

    I had Acrobat installed before I purchased creative cloud and it worked fine.  Ever since I installed it through creative cloud I can't get it to work. It launches, and lets me scan though a few pages with the page down and then just quits unexpectedly.
    I've updated all the software as it has come through application manager. I need to be able to get into the software and edit some PDFs for a client but Im at a loss as to what it could be.
    Hardware: Macbook Air 11" 1.6 Ghz 4GB ram
    Mac OSX 10.7.4

    Thanks Cathrine, looking forward to what you find out.
    We have purged the system of all adobe files using adobe cleaner and have re-installed after fixing permissions and other minor disk issues, and then running a full course of maintenance and cleaning tasks with Oynx but still no luck.
    We too have no real use for Reader, but in the moment all we needed to do was open a pdf but Reader had the same sympoms as Acrobat, thank god for Preview!

  • I want to see my app through Creative Cloud Installer, but they said there is an error??

    I want to see my app through Creative Cloud Installer, but they said there is an error??

    Te has dirigido a un Foro de Usuarios, en español.
    Comenta por favor en detalle el problema. Gracias.

  • Verifying and repairing an installation through Creative Cloud

    My net went out while downloading photoshop through creative cloud and said it was finished despite being nowhere near done when the connection was lost. How do I verify the installation and repair it?

    CC desktop lists applications as "Up to Date" may help
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    -and added step https://forums.adobe.com/thread/1529654

  • Just bought Creative Cloud single-app membership for After Effects (one-year) but I am unnable to download creative cloud on my latpot - message says "creative cloud desktop failed to install error code 1"

    please help

    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Creative Cloud Desktop App installer crash (Mac OSX)

    I wanted to update my existing CC Desktop App, but that didn't work out, so I uninstalled it, and tried to reinstall. But that brought me into a whole other world of pain and tears.
    Basically, when I finally worked out where I could download the .dmg (hint: if you try to download the desktop app installer through chrome on mac, you'll get the .exe), and I ran the installer, and just says this: "Downloading Creative Cloud Desktop App" and then promptly crashes, leaving no trails behind. I cleaned my mac from old logs and whatnot, did not work. I ran Creative Cloud Cleaner Tool, that just deleted all my existing CC programs so I can't even work with those anymore, but the cleaner provided nothing to let the Desktop app installer actually work.
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    I suspect I need some kind of "offline" installer for the Desktop app.

    SkyOtic if you are being offered an exe by Chrome then I would recommend reviewing your web browser settings and add-ons.  It appears that Chrome is currently identifying your computer as utilizing a Windows operating system.
    Please download and install the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.  I would strongly you recommend the use of a different web browser unless you have corrected the behavior occurring within Chrome.
    If you continue to face difficulties then I would recommend reviewing Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • I cannot reinstall the Creative Cloud Desktop Application

    Yes, I have checked similar questions!
    I have a CC Photography plan and am running Windows 7 Home Premium 64bit.
    I wanted to update Lightroom to Lightroom CC from 5.71 but the Creative Cloud App failed to run. I attempted to reinstall it but it fails with error code 50.
    I have attempted to remove the app through Windows Control panel which failed and so I downloaded and ran the CC Cleaner app. Creative Cloud app will not install
    I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week.
    To add to my problems, I originally had a standalone version of Lightroom 5 which I considered may be causing a conflict. I have logged out of my account and attempted to re log in and my serial number is not accepted!
    I am totally confused. There appears to be several others experiencing similar issues but none of the suggested solutions that I have seen appears to work for me.
    Adobes help seems somewhat lacking. Can any users suggest a solution? I have considered a total uninstall and reinstall but am loathe to go down that route blindly.
    Can anyone offer a solution please?
    This is the relevant content of the Creative Cloud Cleaner.lof fil:
    Gen_WWCombined-en_US-20121017_1230
    [Sun May 03 15:16:54 2015] Please enter (y) for Yes or (n) for No. ... >>
    [Sun May 03 15:16:56 2015] Choose from one of the following options to clean up :
    [Sun May 03 15:16:56 2015] 1.  All
    [Sun May 03 15:16:56 2015] 2.  Adobe Flash Player 10.2
    [Sun May 03 15:16:56 2015] 3.  Creative Cloud 2014 , Creative Cloud & CS6 Products
    [Sun May 03 15:16:56 2015] 4.  Creative Cloud 2014 only
    [Sun May 03 15:16:56 2015] 5.  Creative Cloud only
    [Sun May 03 15:16:56 2015] 6.  CS6 only
    [Sun May 03 15:16:56 2015] 7.  CS5-CS5.5-CS6
    [Sun May 03 15:16:56 2015] 8.  CS5-CS5.5
    [Sun May 03 15:16:56 2015] 9.  CS3, CS4
    [Sun May 03 15:16:56 2015] 10.  Adobe Id credentials
    [Sun May 03 15:16:56 2015] 11.  Quit
    [Sun May 03 15:16:56 2015] Choice :>
    [Sun May 03 15:17:02 2015] User selected: Creative Cloud 2014 only
    [Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\pdb.db"
    [Sun May 03 15:17:02 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702\Media_db.db"
    [Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Sun May 03 15:17:02 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Sun May 03 15:17:02 2015] List of products installed on this machine
    [Sun May 03 15:17:02 2015] Listing products for cleanup:
    [Sun May 03 15:17:02 2015] 2. {D7A4F897-B20A-42D0-862D-CB5F6DB7391D}  Adobe Photoshop CC 2014 Core
    [Sun May 03 15:17:02 2015] 3. {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}  Adobe Lightroom
    [Sun May 03 15:17:02 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
    [Sun May 03 15:17:05 2015] response 1
    [Sun May 03 15:17:05 2015] The following product will be removed: Adobe Creative Cloud Desktop
    [Sun May 03 15:17:05 2015] The following Product has been selected for removal : Adobe Creative Cloud Desktop
    Please confirm that you want to remove the selected product from Installer Database .
    [Sun May 03 15:17:05 2015] Type (y) to confirm and remove or (n) to quit ... >>
    [Sun May 03 15:17:08 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
    [Sun May 03 15:17:08 2015] OSVersion : 64-bit
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AAM
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
    [Sun May 03 15:17:08 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
    [Sun May 03 15:17:08 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
    [Sun May 03 15:17:08 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
    [Sun May 03 15:17:08 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
    [Sun May 03 15:17:08 2015] CoreSync custom hook not found
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Retry deleting the folder since folder still exists
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
    [Sun May 03 15:17:08 2015] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20150503T151702 folder as backup of PDB and MediaDB for this session.
    [Sun May 03 15:17:08 2015] LOG FILE SAVED TO: C:\Users\Bob\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Sun May 03 15:17:08 2015] Adobe Creative Cloud Cleaner Tool completed successfully
    [Sun May 03 15:17:08 2015] 
    [Sun May 03 15:17:08 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] Warning: Failed to remove file,folder trying again
    [Sun May 03 15:17:08 2015] Warning: Failed again to remove file,folder
    [Sun May 03 15:17:08 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Sun May 03 15:17:08 2015] ---------------------------------------------------------
    [Sun May 03 15:17:08 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
    [Sun May 03 15:17:08 2015] ---------------------------------------------------------

    kglad,
    Thanks for the suggestion but I have attempted this many times to no avail. As I said in my original post, "I have researched this problem on this forum and the Adobe site and believe that I have tried everything over the past week."
    It is very late here (I am in Greece). I will have a further attempt in the morning. The windows machine is hut down. Thanks for your help.
    Bob

  • I cannot install Acrobat through Creative Cloud

    Hi,
    I cannot install Acrobat through Creative Cloud on OSX 10.9.5. The error output is below.
    I've tried:
    Uninstall everything using the uninstallers
    Restart
    Run the CC Cleaner tool
    Restart
    Run sudo find . /Users/*/Library -name Adobe
    Delete anything found
    Runsudo find . /Library -name Adobe
    Delete anything found
    Restart
    Reinstall
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    Can you suggest anything to allow me to install this, please?
    I'm also seeing the error "The Add-on Creative Cloud Libraries installation failed because it is incompatible with installed…", then a link to https://creative.adobe.com/addons/patches/13042?feature_set=ikyosatrqd#.VOtgbrOsU80
    Thank you.
    Carolyn
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1

    Moving this discussion to the Acrobat Installation & Update Issues forum.

  • Lightroom 5.3 problems, downloading through Creative Cloud.

    Lightroom 5.3 problems, downloading through Creative Cloud.  Error 1624
    ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
    MSI Error message:
    ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624

    this is from emma at https://blogs.adobe.com/lightroomjournal/2013/12/lightroom-5-3-now-available.html
    I had this same error and managed to get around it by running the .msi file that the CC app downloaded to a temp folder on my own. Steps were:
    1. Find the location Adobe_Lightroom_X64.msi (in a a temp folder)
    2. Run it and install (serial number was already pre-filled out)
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    It then appeared as installed under ‘Your Apps’ and works as usual.

  • Error message "We have encountered the following issues: Creative Cloud desktop failed to install

    I have Creative Suite 6 Design and Web Premium.  The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom.  When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
    System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. .  System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
    Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
    CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
    The error block is      Adobe Installer   (at top)
    Message body         We've encountered the following issues:
                                  Creative Cloud desktop failed to install
    Appreciate any assistance.

    Hi BillC29,
    Welcome to the Community,
    Try the following steps and let us know if it helps:
    Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done rename OOBE Folder from these locations to OOBE.old
         Windows: C:\Program Files (x86)\Common Files\Adobe
                            C:\Users\(UserName)\AppData\Local\Adobe
    Restart Windows
    Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
    Launch Creative Cloud.
    -Ankit

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