Reinstalling Zen Micro Softw

My computer had a heat problem. New parts
installed , etc but had to reload the Operating
System. I am trying to install using the
Installation CD but on the Welcom screen it
tells me that DemoShield Player has encountered a
problem and needs to close. We are sorry for the
inconvenience.
When I click on the error report I get:
AppName: demo32.exe AppVer: 7.52.00.007
ModName: quicktime.qts
ModVer: 7.0.2.20 Offset: 000d9b55
I have tried this over 0 times and shut down and
restarted and the same thing happens. Please
help. I didn't have this problem when I first
loaded this on my system. Thanks

phillyohgal,
There's a issues with some older version of quicktime. Try installing the latest version of quicktime available from the internet before running the installation CD. Alternati'vely, you can uninstall quicktime from the computer first before running the installation CD.
Jason

Similar Messages

Problems installing zen micro softw

Hello
I bought myself recently a new 5GB Zen Micro Silver.
Most went well with installing the drivers and software (besides the fact that Zen Micro Media Explorer doesn't recognize when the zen is connected) and firmware as well.
The problems started when I wanted to update CMS (Creative Media Source) and ZMME (Zen Micro Media Explorer).
I downloaded both softwares from the support section in this site.
When I try to install CMS 3.30.2 , I extracted the files from the .exe , then the installing window goes down to taskbar and nothing! no setup window, no finish message... just nothing. In a quick check on the Task manager, the task is in "Non-responding' status.
When I try to install ZMME (not sure about the version, but it's from July 3 2005), again, it extracts the files from the .exe file , it DOES show a setup window and then suddently another window opens in the task bar, and when I go over it, an error message appears (-50:0x80040707) and closes both windows once I hit "ok".
PLEASE HELP!

Hi,
Sorry to hear you are having problems. Not something I've seen before, I'd say maybe reattempt the download in case of corruption but there are usually CRC errors from the install if that is the case.
A few installation tips would be.
) Turn off programs running inthe background. Run MSCONFIG in Services click the Hide MS Service and deselect all there. In startup turn off (uncheck) all programs there.
2) Try clearingout the c:documents and settings/"username"/local settings/temp folder (its a hidden folder so make sure you have the view all files enabled in Windows Explorer options.
Hope this helps
John

Zen Micro/Windows ME Fix

Okay. Being a computer novice and an absolute beginner with MP3 players and such, it took me a LOT of research on the Creative site and message boards to find the solution to the Windows ME/Zen Micro compatability problem.. But, for all of you still having trouble, here it is..
First off, if you purchase a new Zen Micro, it WILL NOT work out of the box with Windows ME But there is hope.. You'll just need to enlist the help of a friend who's running a system on Windows XP..
The problem is that the new version of Zen Micro Firmware 2.X does not work with ME but the older version, ..0 DOES. So the solution is to:
. Install Zen Micro sofware on your friend's XP machine..
2. Connect you Zen Micro to their computer.
3. DOWNLOAD the Zen Mirco .X Firmware from the Creative website. http://us.creative.com/support/downl...e=Windows+98SE
4. Install Firmware on you Zen Micro by running the application that you just downloaded.
5. REINSTALL Zen Micro sofware on your Windows ME machine..
You should be done at this point. As soon as I completed all of these steps, my computer recongnised my Zen Micro and I was able to transfer music files to it..
Good luck to you all..

quote--The Zen Micro's which ship with a v2 firmware should include an "Easy CD", this CD includes the required drivers which Windows ME needs to recognize the player. However you are limited to only using Windows Media Player 9 to transfer your songs. If you have a v firmware then you can use Media Source to transfer the songs.
Still its good advice to find a Windows XP machine and do the firmware change. --/quote??I?couldn't get it to work with the "Easy CD" and Media Player 9 either..Message Edited by GTRMAN on 02-4-2006:52 AM

I have a ZEN Micro and ZEN sleek, can I use the same softwa

I currently have a zen micro and just purchased a zen sleek photo, will I have to reinstall the software using the NEW disk? Will I be able to use them both with the same software?

Yes.

I Cannot Play Music From My Zen Micro Through The Organiser Softw

Think the title says it all..... After attaching my zen micro to my pc and opening the organiser software i cannot listen to the tunes stored on the player. After double clicking on my required song stored in the zen it, appears to be playing in the on screen player but I cannot hear anything. I have tried increasing ALL volume controls but with no success. Please help

Take a look here in the Zen FAQ at Nomadness.net.

New Zen Micro will NOT connect!

Hello all,
I just bought a Creative Zen Micro player. I installed the software, charged the battery to full and guess what.....the Creative software does not recognize my player as being connected. And yes, I've checked device manager to see if it appears. It does, with the correct name and everything. So what is the problem? I've read other messages on this forum about this problem but it usually seems to be a problem after installing a new version of firmware. But this hasn't been done in my case because I haven't been able to get the stupid thing connected in the first place.
I'm confused as to what to do next. I've tried resetting it by removing the battery and then holding the power button but this hasn't worked either. I first was using a usb hub to connect but after reading that you should avoid this, I tried plugging directly into a usb port on my machine. That also didn't make a difference. I've unistalled the player from the device manager about 5 times and reinstalled it. I've tried reinstalling the creative software/drivers about 5 times and no resolution. I've followed instructions from the Creative website step by step as the proper way to install the software but nothing works. I'm extremely disappointed to bring home a product that does not work out of the box. Oh, and yes I have Windows XP Pro so the OS isn't the issue here. I guess I will just return this useless product unless someone else has another idea that I could try. I'm really at my wits end.
Thanks for listening to this short novel,
Drawn-a-Blank

The software that will not recognize the player is the Zen Media Explorer and Media Source. I'm not sure what firmware I have and I can't check since I'm not at home. But, I can't install new firmware even if I wanted too since it won't connect. However, I have downloaded the lastest drivers but I don't think I've installed the lasted version of Zen Media Explorer, so I guess that is one other option.
Message Edited by drawn-a-blank on 07-23-2005 09:30 PM

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

I've installed firmware for my zen micro, now i can't use my creative software! Please he

I wanted to download some music from napster and to play it on my player it told me I needed a firmware upgrade. I knew from buying my player that I probably would need to upgrade so I did. Once I installed the upgrade, and plugged my zen micro in and now it will only let me use windows media player? to transfer my music to my player. I hate this software as it doesn't work brilliantly, I was really happy with the creative software, but now when I plug in my micro and open the creative software it won't recognise it. I've tried reinstalling the creative software but its made no difference. Also, a box keeps coming up with something called MTP what is this? Can anyone help me with this problem? I would really appreciate it!

MTP is microsoft's media transfer protocol. Essentially, your micro can now connect to WinXP SP2 computers with WMP0 without loading Creative drivers.
The new firmware you installed allows you to drag and drop files to your micro using windows explorer. In order to use any of Creative's software, you'll need to download and install updated versions from their website.

New Creative Zen Micro Is

This is another one of the Zen Micro Issues.
So I'm fully excited to get my new mp3 player. I got two batteries with my micro so that was a plus. I toss in a battery and setup the software on the PC. I fully installed everything then plugged in the zen micro to charge it via usb and put some files on it. Well everythings working wonderfully. It fully charges after 3 hours so I take it off and start listening to the player. Everythings great but figure out I want some more files. I plug the player back in (NOTE: I have not removed the cable from the back of the PC) and viola it won't recognize within the operating system. Now, I can hear the hardware remove noise and plug in within Windows XP and the player will goto a docked state but the OS still shows the player not connected. The only way I can get the player to stop saying docked is by removing the battery. I then went through the normal troubleshooting procedures. I uninstalled all software, cleaned the registry then reinstalled the applications. No Avail. Pissed that the device may be busted already, BTW the thing smells like it's burnt if you take off the battery and the other batter right out of the plastic wrapping smells the same, I turn to my laptop. Install the crap ass software onto that thing and I have the same exact problem on my laptop as I did on my PC. Out of Ideas I noticed that the player no longer was charging since it was plugged into the usb port and not doing the illumination thing. So I thought up an idea, what if something in the player's firmware won't allow it to be recognized if the device is fully charged? Makes sense to me so I pulled the fully charged battery out and swapped it with the other battery that was pretty much dead. OMFG it works again! It's magic I tell ya, magic!
So I've put more mp3's on it and I've swapped the batteries and am running the player to try to wear down the fully charged battery. I will let everyone know the outcome if once it gets to two bars and I plug it in if it works. If so then it's all in Creative's firmware.

I am having basically the same problem with a new Zen Micro. The computer almost always recognizes the Zen; it appears in device manager; but when a music transfer program loads, the program says nothing is connected. Meanwhile, the Zen Micro locks on "docked" and I have to remove the battery several times to get it working again. I have tried it on two laptops with the same results. Tech support told me to try it on my desktop, then take it back to the store.
It seems like the only time it works is when I have been trying for a while, which made your post about the partially discharged battery interesting. I had thought about maybe the hard dri've loosening up a bit. Asus had a problem with one motherboard one time because it could not power up a hard dri've fast enough and would result in a hard dri've failure message. Then, it would boot right up the next time.

Zen Micro not recognized on one PC but is fine with 2 oth

Before I get totally frustrated with my PC, not the new Zen Micro 6g, what could I be overlooking to get the software and the PC to recognize this unit's This PC has Windows XP (no service packs installed), and after restoring system and reinstalling the software, I have the same problem: I connect the Zen to the USB cable, it says "Found New Hardware" and then proceeds to want to reinstall the software and drivers again from the CD. Naturally, it should have picked up the installed software and drivers but it hasn't.
On my other 2 PCs, one with Win XP sp2 and the other, my Toshiba laptop with Windows Media Player 2005 Edition, no problems at all. Immediately recognized the player after installation of the software and drivers.
I am almost at the point of not bothering to install it on the last PC as it works on 2 out of 3 fine but I would like to find out what could possibly be the problem. The two towers are identically set up: same Intel865Perl mbs, same hardware - only difference is the OS.
I have unistalled and reinstalled, system restored a few times, and I give up.
Any ideas are appreciated.

Thanks everyone. Oh, boy, I have a lot to search out, huh? Well, the chipsets are the same. The OS's are different though. I tried the USB from the mb....nothing. I do have an add-in card from Adaptec which is a dual connect card....contains 3 USB ports and 2 firewire ports. Nice card, usually works fine. All my other USB devices such as Canon camera, Sony camera, all work fine from both places. But, it might not like the Zen. Not sure why Zen wouldn't be compatible with an Adaptec USB card but I do know that Windows XP with no service packs does NOT recognize 2.0. just .. And I do get a message that states that I am connect a high-speed device with a non-high speed USB port. If that's the problem, why does it say "Found New Hardware" in the first place? And it does show up in Device Manager when connected, but with the yellow markings. It's listed under "Other Devices", and if I remove it, reboot and reconnect, the same message comes up asking me to install the drivers again.
I could upgrade this PC but I don't think that is going to make any difference, except that it will recognize the 2.0 USB ports.
I'm going to keep trying until I get it right. Any other ideas short of giving up?

Zen Micro Prob

My Zen Micro is no longer recognized by my PC with XP. I've tried uninstalling and reinstalling the disk several times but it doesn't work. I want to upgrade the firmware so I can use the player with a Vista PC however since the XP computer won't recognize the player I can't do anything. Can anyone PLEASE help?Thanks!!

Hi, i also have that problem in my zen stone, when i conect it to my laptop it charges, but it's not recognized by the system, and when it's not connected to the laptop, i turn it on and a green light dtays steady and it doesn't play any music... Does anybody knows why is this appening?thanks

My zen micro is recognized by my computer, but not firmwa

I have tried the whole uninstalling of wmp and all that and it only makes it so that the driver is no longer installed and the player is no longer recognized at all.
What happened was that I had gone in to recovery mode and pressed reset firmware. Then when I had attempted to reinstall it from creatives site, it said that the device was not connected.
Please someone help =[ I already tried was was said in the sticky above about firmware problems.
Thank you
windows xp sp2
Dell inspiron 200
zen micro 6g

aaah it worked =D Thank you so much for helping, I was afraid it would never work again.
1.) Roll back windows media player . reboot. roll back windows media player runtime. reboot.
2.) install windows media player 0.
3.) install firmware update
4.) unplug zen micro from computer
5.) open firmware
6.) select firmware update on zen, click yes and plug in
7.) select language.
aand it worked =D?
thank you so much once again =]
Message Edited by Tazmaniak89 on 0-08-2008 04:58 PM

How I got my zen micro to wo

I bought a Zen micro for my wife for Xmas. Last night i was having the worst time trying to get it to play nice with my computer.
P4 w/ Xp home sp2.
It just wouldn't work. I tried reinstalling the different software 4 times. Finally i loaded it up on my old computer ( trying to phase it out)
P3 w/ Win ME
It works like a champ on that pc, ABSOLUTELY NO PROBLEMS!! I was able to update the firmware on this pc.
So i retried it on the new PC, still nothing. Then today i was goofing around and it worked. It seems I have to start up th Zen micro explorer first, wait for it to tell me its not connected, then connect the device. Won't work otherwise if its not in that order. I have yet to load the other software, still debating if I'm going to or not.
My opinions of the Micro so far are so-so. It works fine on a comp I don't want to be using. I have to do a song and dance for it to work on MY pc. It sounds great! Battery life is yet to be determined. Will update the thread once we have had it a while.
If you are having problems similiar to mine, you can try what i have and hopefully it will help. Comments and suggestions welcome.
LKS

I'm not sure if it will help but there is some general connection troubleshooting advice here.

My computer is unable to recognise Zen Micro as a dev

My PC adruptly fail to recognise my Zen Micro whenever I tried plugging into the USB port, I tried changing to other USB ports on my PC but still the problem persist. Tried restarting the PC and stuff... doesn't help.
I can't even upgrade to a newer firmware as the PC can't even recognise my device. Also tried reinstalling the driver, however it doesn't seems to help.
I believe the problem crop up after my sister tried downloading her zen micro with a new firmware, however this doesn't make sense as the program only update the firmware on her zen micro and should not change the PC configuration, my drivers or other stuff...
This is killing me as I cannot upload new songs to my player, anyone that know how to resolve the problem, please advise...
Thank you for your time and effort.
Regards
Ivan

It could be any number of things... There was a post earlier that mentioned "hanging" when connected to the pc... the resolution was to change the USB card... there are some USB connectivity issues... but you said that the problem stemmed from when you changed the firmware, or rather from when your sister changed the firmware for her zen micro to playforsure which usually requires you to change the creative media explorer for the micro to be recognized by the new software... The easiest way to try and resolve this, if your player was connecting fine before, is to do a system restore... that way in theory, all the programs that you have installed that could cause compatibility problems will be rolled back, at least that's what they say it does, but in my experience it's a hit and miss thing. So the thing that you should try is a system restore. Your computer should have set a restore point from when you installed the creative media explorer software, as it usually sets a restore point every time that you install a new program. So, I guess I would recommend that you go into system restore, which I believe is in the programs/accessories/system menu... and then restore your system to a point earlier than when you installed the creative media explorer software... If your player worked before, then in theory, it should work again once you make that change. Then your sister can try and reinstall the new firmware, and hopefully you can find a method by which you can both install it at the same time... I don't know how you would do this... but it's just my best guess at an informed response... better ideas will probably follow.

Zen Micro with Windows 2000 Not Recogni

Help!! My computer operating Windows 2000 no longer recognizes my Zen Micro. It used to but no longer. I have searched through all the help loading everything under the sun with no success. My Micro is operating with Version ..0 that I understand should and has worked in the past with W2000.
Please help. This is ridiculous - no Zen here.

I finally figured that out. With ME or 2000, I needed to:
) download the version firmware to my memory stick
2) take the player and V firmware to an XP machine
3) have the older firmware flashed into the player
4) reinstall the player on the ME machine
I did all that, had Best Buy do the reflash, and it's working now.
A few more questions:
If I later update the computer to an XP, any problem with reinstalling Version 2 firmware (other than loosing stored data in the player)?
Exactly how many features are not supported by version firmware? I'm aware that it won't support subscription services, e.g., Napster To Go, and audible format. Are there any other missing I should be aware of?
TIA
JRC

Reinstalling Zen Micro Softw

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