Rejected by HP for Windows 7 Upgrade

I bought my computer in the required time and my model is eligible for the upgrade. I uploaded the packing code which was located on the side of the box in which my computer came in. I received an email saying my request for Windows 7 was denied and now it wont let me upload anything else. What should I do?
Thanks, 
Joe

Compose an email message and send it to: [email protected] and they will respond to your inquiry.
Carey Frisch
Microsoft MVP
Windows Expert - Consumer

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