Rejects new cartridges and stuck in error message mode

Mac OS X 10.6.8 My HP Officejet Pro 8600 Plus won’t accept new printer cartridges (not the originals). It also is stuck on an error message stating there’s a problem with ink cartridges and suggests turning printer off and on. This has been done numerous times with no change. Am trying to get to Setup menu to try resetting printer defaults. Have also tried unplugging machine for 30 minutes with cartridges removed and restarting, then replacing cartridges. It remains stuck on error message. Wireless system.

Hello Janedra, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into cartridge issues, I would like to try and assist you with that today!
Are the cartridges you are using HP genuine cartridges? Have they been refilled or remanufactured?
I would suggest running through this document: An 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Ink Cartridge Problem' Error Message ....
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Question
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Rejects new cartridges and stuck in error message mode

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