Related to Service Call

In Service Call window in Add Mode the Call ID : 6 (Successive no.)
Once after entering a customer code and name in Service Call Window, If I cancel the transaction without pressing ADD button, the Call ID of the no. 6 is getting Blocked
and again if i am going to add a new service call it is starting with Call ID :7
I am working on Patch Level 25
Please solve the Issue

Ranjith,
It seems like a Bug. Please refer Note 1074225 - Missing Call ID in Service Call
<a href="https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1074225&nlang=EN&smpsrv=https%3a%2f%2fwebsmp205%2esap-ag%2ede">Missing Call ID Note</a>
Suda

Similar Messages

Service Call Related

Hi Experts,
I have one question,
1. While creating Service call, as per my knowledge one Execute Method will create in Web dynpro side, any another action or anothing thing wil happen in webdynpro side???
2. Can we create Context node while creating Service Call??
Please help me,
Thanks and Regards,
Krishna.

Hi,
As per my understanding along with method, import, export and table parameters will be created as context attribute or node based on option selected while service call.
Parameters of RFC/BAPI can be created as context node. The option is available while making service call.
Refer tutorial for service call.
Regards,
Saket.

Need Information regarding Service Call creation in SAP R/3

Hello,
I need the Transaction code or BAPI to create a service call in sap. Please provide the database table name for the service calls.
We want to develop service call management in our server.So please send me the Business data model for service call management in SAP.(All related objects to the service call and their data models.)
Regards,
Kiran.

Hi
Invoice list is basically SD configuration.
<b>Invoice List</b>
<b>Purpose</b>
The invoice list lets you create, at specified time intervals or on specific dates, a list of billing documents (invoices, credit and debit memos) to send to a particular payer.
The billing documents in the invoice list can be single or collective documents (collective invoices combine items from more than one delivery).
The standard version of the SAP R/3 System includes two types of invoice lists:
1.for invoices and debit memos
2.for credit memos
If you wish, you can process invoices, debit memos, and credit memos at the same time. The system automatically creates a separate invoice list for credit memos.
A payer may be the head office of a buying group, which pays all the invoices for goods that are shipped to individual members. The group payer takes responsibility for paying the invoice lists and then collecting payment from the individual members. In return for these services, the group payer usually earns a factoring or del credere discount.
Depending on the tax structure of the payer's country, the payer may be liable to pay taxes on factoring discounts that he earns. In Germany, for example, factoring discounts are taxed at the standard rate of 15%. During invoice list processing, you can reimburse the payer in advance for this tax liability by creating special condition records
Regards
Ramakrishna

Setting the attachment name in web service call scheduleReport

Hi there,
I searched the forum for this, found lots of threads but no useful solution...
I am using BI Publisher 10.1.3.4.1 and I need to send a PDF report by email using its web service functionality. This works fine but the report is attached as "attachment.pdf" which is far from ideal. Is it possible to specify what the attachment should be called (e.g. "veryimportantreport.pdf")
See below an example of the web service call I am doing.
Thanks
Luis
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
      xmlns:pub="http://xmlns.oracle.com/oxp/service/v11/PublicReportService"
      xmlns:pub1="http://xmlns.oracle.com/oxp/service/PublicReportService">
   <soapenv:Header/>
   <soapenv:Body>
      <pub:scheduleReport>
         <pub:scheduleRequest>
            <pub:cronExpression></pub:cronExpression>
            <pub:deliveryRequest>
               <pub:contentType>pdf</pub:contentType>
               <pub:documentData></pub:documentData>
               <pub:emailOption>
                  <pub:emailBody>Message body</pub:emailBody>
                  <pub:emailFrom>[email protected]</pub:emailFrom>
                  <pub:emailReplyTo>[email protected]</pub:emailReplyTo>
                  <pub:emailServerName>emailserver</pub:emailServerName>
                  <pub:emailSubject>Subject</pub:emailSubject>
                  <pub:emailTo>[email protected]</pub:emailTo>
               </pub:emailOption>
            </pub:deliveryRequest>
            <pub:reportRequest>
               <pub:reportAbsolutePath>/Order/Order.xdo</pub:reportAbsolutePath>
               <pub:attributeFormat>pdf</pub:attributeFormat>
               <pub:parameterNameValues>
                  <pub:item>
                     <pub:name>P_ORDER_ID</pub:name>
                     <multiValuesAllowed>false</multiValuesAllowed>
                     <pub:values>
                        <pub1:item>123</pub1:item>
                     </pub:values>
                  </pub:item>
               </pub:parameterNameValues>
            </pub:reportRequest>
         </pub:scheduleRequest>
         <pub:userID>luis</pub:userID>
         <pub:password>luis</pub:password>
      </pub:scheduleReport>
   </soapenv:Body>
</soapenv:Envelope>

mdonohue wrote:
Sorry, product currently does not provide a way to name the attachment. I have entered an enhancement request to get that into a future release.That is a bit disappointing but thanks for letting me know!
We are using BIP to generate reports from Apex and it works very well, except for this small detail.
By the way, you sound very sure; are you related to Oracle in any way (I mean, is this an "official" answer)? I can't tell from your profile...
Cheers
Luis

Connection Reset while making http web service call to remote server

Hello guys,
Our environment details are as follows:
WebLogic version: 10.3.3
Cluster: yes
Database: Oracle
Web service server: Remote application
When our WebLogic server makes a http Web service call to another remote application which runs on IIS server for creating a record. The record gets created in remote application but WebLogic server log says java.net.SocketException: Connection reset and the same record doesn't get created in WebLogic application. We have confirmed that remote application is running and it is behaving as expected. Also, we installed web service client on our WebLogic machine just to isolate any network related issues, when we make a same request through this client it works fine and we get answer. At this point in time, it looks like it could be WebLogic or application which is behaving goofy. we are running out of ideas, it would be nice if someone have any thoughts on it like turning on any flags or any other troubleshooting steps. Please, let me know.
Here is the stack trace:
####<Sep 18, 2011 12:31:40 AM MDT> <Info> <com.blah.blah> <server1> <WLSserver> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Defaul
t (self-tuning)'> <user> <BEA1-69D606DA85BDB1A0A7D5> <> <1316327500388> <BEA-000000> <ERROR com.blah.blah - Error during creating a order remoteappja
va.net.SocketException: Connection reset
com.sun.jersey.api.client.ClientHandlerException: java.net.SocketException: Connection reset
at com.sun.jersey.api.client.Client.handle(Client.java:569)
at com.sun.jersey.api.client.WebResource.handle(WebResource.java:556)
at com.sun.jersey.api.client.WebResource.access$200(WebResource.java:69)
at com.sun.jersey.api.client.WebResource$Builder.get(WebResource.java:451)
Caused by: java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream.java:173)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
at java.io.BufferedInputStream.read(BufferedInputStream.java:237)
at weblogic.net.http.MessageHeader.isHTTP(MessageHeader.java:220)
at weblogic.net.http.MessageHeader.parseHeader(MessageHeader.java:143)
at weblogic.net.http.HttpClient.parseHTTP(HttpClient.java:462)
at weblogic.net.http.HttpURLConnection.getInputStream(HttpURLConnection.java:364)
at weblogic.net.http.SOAPHttpURLConnection.getInputStream(SOAPHttpURLConnection.java:37)
at weblogic.net.http.HttpURLConnection.getResponseCode(HttpURLConnection.java:952)
at com.sun.jersey.client.urlconnection.URLConnectionClientHandler._invoke(URLConnectionClientHandler.java:215)
at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.java:126)
... 58 more
>
thanks a lot for your help in advance
Regards,

Here's what the issue was for us:
When the web service was initializing, Weblogic? was trying to retrieve the WSDL first before initializing the service.
Though the web service URL was proper, the WSDL itself was unresolvable. This led to this strange connection reset error.
So, if you're experiencing this consistently, check your WSDL URL.
We used "strace" to discover this problem by running it for a brief time while the web service initialization was attempted - and it very clearly showed that the code was attempting to laod something from a bogus address / IP

Web service call from PDF

Hi All,
I need your help as i got an assignment where i suppose to call web service from PDF.
I do have Adobe live cycle server environment along with me.
I have created an sample orchestration in workbench where it does the some calculation and i use it as web service in PDF.
I have followed the below procedure to call web service in pdf using designer
1. Go to file
2. Click on the new data connection
3. then WSDL url
and complete the rest of procedure.
When i click on the invoke button web service get call it prompt me for username and password and pdf works fine
I dont want my web service to pop up any username and password when i click invoke button so i should embbed some certificates in pdf i guess.
How do i achieve it?
Guys do reply thanks in advance....

Few more question related to web service call
1. Is it free Adobe reader will not call a web service?
        Answer: If you are using Adobe Reader, you need to apply Usage Rights (through Reader Extensions) to invoke any web service.
2. If i am trying for third party web service which may be having username and password then how do i call web service from reader without prompting username and pwd?
     Answer: With a little tweak, you can do this if you know the username and password for the external web service.
Create a LC process and invoke the external web service from it. In the WebService activity, you can mention the required username and password.
Now, invoke the LC process through SOAP from your PDF. This option will work without prompting the user with Login dialog.
Please note that if you don't set appropriate permission to invoke the LC process, it will still show you up a dialog to authenticate in order to invoke the LC process.
3. Is there any javascript available to call web service which required credentials?
      Answer: Yes, you can write JavaScript to invoke the web service with the supplied credential in the code.
The API reference link is mentioned below.
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/js_api_r eference.pdf
Go through the SOAP methods; you will find a request object which encapsules the oAuthenticate parameter where you can mention the username and password.
4. How do i open wsdl file in live cycle workbench?
    Answer: You can open the WSDL through a WebService activity. Drag an Web Service activity into a process and click on configure button. The first textbox is the WSDL URL field. Enter the WSDL URL and click load. You will find the WSDl content in the large text area.
Nith

Object store for web service call?

Hi all,
If I can't do synchronous web service calls I remember
reading something about an object that you can send with the call
containing attribute you set and it will be included in the
callback. I can use this to store some info I need for the call
back on the client side.
I cant find info about this object now despite searching high
and low. If this object exists what is it called (callbackStore?)
thanks
Mark

Hi Mike,
Good news!!! I figured out what's happening.
The codes that I posted were related to the Process. They are process status codes.
What you are looking for is related to the Job. So here are the job status codes.
JOB_STATUS_UNKNOWN = 0 (default)
JOB_STATUS_QUEUED = 1
JOB_STATUS_RUNNING=2
JOB_STATUS_COMPLETED=3
JOB_STATUS_FAILED=4
JOB_STATUS_TERMINATED=5
JOB_STATUS_SUSPENDED=6
JOB_STATUS_COMPLETE_REQUESTED=7
JOB_STATUS_TERMINATE_REQUESTED=8
JOB_STATUS_SUSPEND_REQUESTED=9
JOB_STATUS_RESUME_REQUESTED=10
cheers,
Parth

StatusCode values for web service call?

I am trying to check the status of a long-lived service using a web service call from a .NET application. I therefore don't have access to the java libraries where the StatusCode constants (enumerations?) are defined. Can someone either tell me a .NET library I can reference in order to use the constant values, or at least tell me what the integer values are, and I can make my own constants.
In case it wasn't cIear, I am using webservice_invokeStatus( jobId ).
Thanks,
Mike Gates

Hi Mike,
Good news!!! I figured out what's happening.
The codes that I posted were related to the Process. They are process status codes.
What you are looking for is related to the Job. So here are the job status codes.
JOB_STATUS_UNKNOWN = 0 (default)
JOB_STATUS_QUEUED = 1
JOB_STATUS_RUNNING=2
JOB_STATUS_COMPLETED=3
JOB_STATUS_FAILED=4
JOB_STATUS_TERMINATED=5
JOB_STATUS_SUSPENDED=6
JOB_STATUS_COMPLETE_REQUESTED=7
JOB_STATUS_TERMINATE_REQUESTED=8
JOB_STATUS_SUSPEND_REQUESTED=9
JOB_STATUS_RESUME_REQUESTED=10
cheers,
Parth

In Service Call Branch Wise Technician

Hai Experts,
In Service Call, All the technician list showing.,,
My Requirement : Branch Wise technician only need to show...
Scenario : 7 Different branches are there, Each branches have different technician & based on branch need to particular branch technician only..

Hi Mohit,
As suh there isno option as u say , for this u have to mke a hdr level udf nd enter the related technician name into udf and make a customised report to see the technician wise service call report .
Hope u got the required result
rgds,
Premraj

FPN: Error in service call of Portal Component

Hi,
I'm working with a federated portal network and the producer portal is a BW system.
My remote role assignment works fine, but not the remote delta links.
I have create on my consumer portal a delta link to my role residing on my BW system.
When I test this role, I got a syntax error in my DetailedNavigationTree:
[EXCEPTION]
{0}#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/Standardobjekte/Layout/ Default_Desktop/frameworkPages/Default_Page/com.sap.portal.innerpage/com.sap.portal.detailedNavigationTree
Component class : com.sapportals.portal.navigation.DetailedNavigationTree
User : ADMIN
at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:973)
Caused by: java.lang.NullPointerException
at com.sapportals.portal.navigation.DetailedNavigationTree.doContent(DetailedNavigationTree.java:201)
Can you tell me why I get this error with the remote delta link role?
Thanks for your help.
Regards,
Mathieu

Hi,
thanks for your help. I will update my consumer portal to SP14 and then test again.
There is in the SAP help this interesting topic: [Version Interoperability|http://help.sap.com/saphelp_nw70/helpdata/de/43/23fabdcad10d23e10000000a1553f7/frameset.htm]
Consumer-side functionality determines the support level. If content on the producer uses portal client-side functionality (for example, OBN or other navigation related functionality) that is not available or supported by the consumer portal, then the content is not supported in an FPN implementation.
Regards,
Mathieu

Webdynpro ---- BAPI/FM used in service call to get sales order

Hi
I need to have a main view which contain an inputfield to insert a sales order, then check whether the sales order is existed in database, at last, pop up a message box to show the feedback.
So which FM or BAPI shall I have to use during service call?
Best Regards!
Stephanie

Hi,
Use the BAPIs
To create -
BAPI_SALESORDER_CREATEFROMDAT2
To change -
BAPI_SALESORDER_CHANGE
I assume that you are trying to create a sales order or You want to change the salesorder.
For the sales order we need to write a selelct query on the check table for the existence of the sales order.
Please try to use the SE37 Tcode to view all the BAPIs related to salesorder.
Are you using WD for Java Or ABAP or BSP.
Please a\let me know in case of any issues.
Regards
Lekha

Error when closing Service Call

Error message is occuring when trying to close / update a service call.
'No related record found [Service Calls - Contact Person] [Message 60156-18]
and
'Removing activites from service call not allowed'
Some history to the BP which may be linked
1 business partner was created
2 service messages and activities where created
3. Bp was accidently deleted
4. BP was reinstated
5. Old service messages have error when closing
Any solutions on how to update the service call - so it can be closed?

Hello Lisa,
I have came across this issue before. I suggest that a messaged be logged with the SAP Support Team. They may need to get a copy of the database to verify this.
Regards,
Lorna Real

Expenses document problem in service calls

Hi,
In the service call document we have the expenses tab under which we can view all the documents (Inventory transfers,deliveries..etc) related to that call. Well now my problem is as follows...
I create a service call and later i add many expenses to it.. say i added 3 Inventory transfers and as long as the service call is OPEN I'm able to see the documents added in the Expenses tab when the Display all documents is checked.
Now when i close the service call the contents in the Expenses tab become inactive and I'm not able to view the expenses documents and the Display all documents check box is also disabled.
Hope I'm clear.
Thanks in advance,
Vasu Natari.

Hi Jeyakathan,
Thanks for ur quick reply, the details are as follows,
Q1. I'm logged in as manager and I have full authorization.
Q2. I'm using 2007 B PL SP:00 PL:10
Q3. Even after closing and reopening the service call if the status is Closed the expenses tab is inactive(I mean that the tab is active but all the matrix are inactive) and the Display all documents is also inactive.
Thanks,
Vasu Natari.
Edited by: vasu natari on May 15, 2009 10:31 AM

Service Call Authorizations

Hi All,
We have two item groups A1 and B1. We have managed all the items under these groups.
While running the Service call report, I can see only item selection criteria and not the item group.
The requirement is to set authorization for the user that he should be able to view the reports (Service Related and Inventory Reports)) only for a particular item group ? Would this be possible? How can this be achieved? Please let me know.
Thanks in advance,
Joseph

Hi Joseph,
What you asked for is field level authorization. This is not available on current system design. You have to use SDK or add-on to get your solution.
Thanks,
Gordon

Service Calls - Major Bug or am I doing something stupid?

Following on from a previous post I made:
There are service calls for this equipment card
Since version 2007 you can't change the customer equipment card's customer if there's related service calls (even if they're closed). I have made this post above without any feedback and it's a major issue in my client's business.
They service, repair, maintain and move fridges between stores. So they will collect a fridge that's at a restaurant that's closing down and install it at another restaurant. The fridge is created as a customer equipment card in SBO. Seeing that we can't simply change the customer anymore, we now have to terminate the first customer's customer equipment card (let's say Restaurant A, Serial number 123) and create a new, active customer equipment card for Restaurant B, Serial number 123.
Next step I am creating a service call for Restaurant B, Serial Number 123. I fill in all the details, update it. Put in a resolution and close the call.
Guess what happens??? The customer changes back to the customer with the terminated customer equipment card (Restaurant A). Even if I drill down on the serial number it takes me to the terminated serial 123, not the active one.
How can this happen? My client cannot function without this working, it's a major issue! Please respond someone, I'm sending this query to SAP too, but any other comments welcome.
Thanks in advance,
Adele

Ok, did another test and it seems to only have this behavior from the SDK. Works perfectly fine if done via SAP Business One User Interface, but via the SDK it changes the customer and customer equipment card to the non-active ones.

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