Relationsship Sap Solution Manager SR2, SR3 to Support Package

Hi!
I am about to install SAP Solution Manager.
On the service marketplace I could found the following SR's
SAP Solution Manager SR2
SAP Solution Manager SR3
I would like to know which SR belong to which Support Package?
SAP Solution Manager SR2 = SP 10 ??
SAP Solution Manager SR3 = SP ?? ??
Thank you very much!
regards
Thom

Check note 781448 - Support Package levels of SolMan installations/upgrades
Markus

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SAP SOLUTION MANAGER 7.0 EHP

Hi
We have a test server in which solman is installed with SP level 12 now we want to upgrade it to SAP SOLUTION MANAGER 7.0 EHP 1 Support Package Stack 18 (11/2008) .
My questions
1:Is it possible to directly upgrade from SP12 to EHP 1 Support Package Stack 18
Iam aware of that we need to update the kernel to 7.01 and SPAM to at least 35 patch level apart from these what are the other prerequisties i need to follow
Regards
Uday

Hi
I was checking at Note 1169247 - Enhancements to Solution Manager 7.0 EHP1 upgrade (SPS18,19) in contents
5:Download by stack download (optional)
Log on to SWCenter on SAP Service Marketplace:
Support Packages and Patches -> Entry by Application Group -> SAP Technology Components -> SAP Solution Manager -> SAP Solution Manager 7.0 -> Support Package Stacks.
Target stack : SAP Solution Manager 7.0 EHP1-19 (03/2009)
Source stack : <your SAP Solution Manager 7.0 system stack>
-> SAP Solution Manager 7.0 EHP1 -> Support Package Stacks
Target stack : 19 (03/2009)
Source stack : 18 (11/2008)
Iam at stacklevel 17 and could not find stack level 17 in Source stack
should i select Source stack : 18 (11/2008) and Target stack : 19 (03/2009) ?
but my system is at stacklevel 17 only
when i leave source stack blank and select target as 19 i could see lot of file which i have applied are in the list
Please help me out
Note: Iam not using MOP
Regards
Uday

SAP Solution Manager - Enterprise Support Report bw cubes

We are looking at the Infoproviders in Solution Manager BW and noticed the data for SAP Solution Manager - Enterprise Support Report.
When we look at these cubes, we are particularly interested in the Software Component Versions.
Unfortunately, all of these data cubes are empty. Based on some discussions among our colleagues we are wondering if this data is only activated for customers that have the full Enterprise Support agreement in place with SAP?
If that is the case, then so be it (we don't have that level of support). However, if that is not the case, can anyone suggest a way to populate these cubes.
thanks,
Jeff Henke

Hi,
Solution Manager is a separate component and needs to be installed separately (not possible to install on top of R/3 Enterprise).
You can order SAP Solution Manager Software from SAP or download from http://service.sap.com/swdc
Solution manager is free from SAP and no additional license involved for it's customer for normal use.
You can get more information on Solution manager from http://service.sap.com/solutionmanager
btw: as far as I know for R/3 Enterprise you can still download patches via http://service.sap.com/swdc without solution manager, For Netweaver 7.0 systems, use of Solution Manager (Maintenance Optimizer) became mandatory.
Cheers !!
Satya.
PS: Pls reward points if the answer was helpful...Thx.

Is Solution Manager mandatory for getting support for SAP 4.7?

Hi,
We received a letter from SAP regarding Solution Manager which stated:
"Commencing on April 2, 2007, SAP Solution Manager will be the only source from which customers receive maintenance updates for SAP NetWeaver 2004s and beyond, as well as applications based upon it (including mySAP Business Suite 2005 applications)."
We are still using SAP 4.7. We do not use Solution Manager. Does this statement mean that for getting any updates / support patches on 4.7, we will need to implement Solution Manager?
Can anybody clarify your understanding or SAP's stand on this?
Regards,
Ashish

To add to Dolores point, The link in market place...
https://websmp206.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000689446&_SCENARIO=01100035870000000202&
The link also contains the SAP Tutor file explaining the process. Hope it helps you.
Br,
Sri
Award points for helpful answers

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

New features in SAP Solution Manager 4.0

Hello Experts,
Can anybody give me a good list of new additional features in SAP Solution Manager 4.0 with description and wt r the business benefits of implementing those features.Plz dont give marketplace pdf links as i hv checked it.any good Word which is self prepared wll be helpful. Useful answers shall be rewarded points. Requested to revert at earliest as i hv to present tat to my seniors here and is urgent. My Email Id is [email protected] .
Regards,
Saumya

Hi,
Solution manager is a SAP component.It's a free software provided by SAP.After 640 release on wards if you want to install any software solman key is mandatery field.
Using solution manager we need to do the fallowing things.
1.solution manager CEN and Alerting configuration guide for dummies.
2.system monitoring configration guide for dummies.
3.service desk configuration guide for dummies.
4.ccms monitoring configuration guide for dummies.
From april onwards we need to down load the support packs through solution manager.In order to do this one we need to configure maintanace optimizer.
i hope it will help you.
kiran kumar.v

Install Enhancement Packages 1 on SAP Solution Manager server

Hi All
Anybody know if is it possible to install SAP Enhancement Package 1 on SAP Solution Manager 7.0?
There is a component named BBPCRM 500 SP12 stopped me to continue the installation via SAPEhpi.
Thanks before.
Best Regards,
Halomoan

Hi Halomoan,
BBPCRM 500 is part of Solution Manager 7.0 and 7.0+EHP1. But please check the update guide. It states that "SAP Solution Manager is updated to EHP 1 using transaction SAINT and Java Support Package Manager." So not via SAP Enhancement Package Installer as EHP for SAP Netweaver.
[SAP Enhancement Package 1 for SAP Solution Manager 7.0|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000718044&_SCENARIO=01100035870000000202&]
Regards,
Christoph

How to Configure Solution Manager 3.2 for Support Desk

Please give me information for configure solution manager 3.2 for support desk. What r the steps to configure ?.
satinder lamba

Hi,
Check these
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
https://websmp201.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf
This will allow you to succeed in configuring your Service Desk.
Feel free to revert back.
--Ragu

SAP Solution Manager ABAP or JAVA or ABAP+JAVA ?

Hello.
I want to install Solution Manager for use Maitenance Optimizer ( accept download baskets, configure other SAP system, support packages ...).
I wanted to know if installing ABAP instance is enough? or I have to install Java also?
Regards,
Amit

Amit,
SAP Solution Manager is separate application. You need ABAP+Java stack to use Maintenance Optimizer.
Please read documentation from following link
[http://www.service.sap.com/solutionmanager]
Best Luck,
Digesh Joshi

Upgrade process to SAP Solution Manager 7.1

Hello!
We use SAP EHP 1 for SAP Solution Manager 7.0 (SPS 26) and plan to upgrade to the new SAP Solution Manager 7.1.
We currently do not have Java Stack there.
Some questions about Upgrade process
1) Can a direct Upgrade from SAP EHP 1 for SAP Solution Manager 7.0 (SPS 26) to SAP Solution Manager 7.1 be realized?
2) Should we first install Java Stack and then proceed with the Upgrade or otherwise?
3) Will Windows 32 Bit and None-Unicode Version of SAP Solution Solution Manager be supported?
It will be great to get some helpful information.
kind regards

Hello!
Trying to answer your question
1) As described in note 1244225, there no restriction to upgrade the Solman EHP1 to solman 7.1. Refer to the section:
In case you do not participate in this current Solution Manager 7.1 beta shipment there are no restrictions for implementing now SP stack 25 and upgrading in the future to an equivilant SP stack of release 7.1."
2) The Solman EHP1 must always be a dual stack system, I am not sure, how you are running the Solman EHP1 without a Java Stack, you should have one.
3) I am not sure if there will be a Solman 7.1 32Bit Non-UNICODE version. But, SAP recommends to run Solution Manager on Unicode (see also customer letter on http://service.sap.com/Unicode). At solman EHP1 there are some issues when running the system as Non_UNICODE, refer note 1383407.
I am not sure if I could clarify all your doubts.
You may check the following URL:
http://service.sap.com/instguides
- SAP Components
- Solution Manager 7.1
As this is a very new software there is few documents in it, but soon you should see a upgrade guide here.
Regards,
Allam

Mail configuration in SAP SOLUTION MANAGER 7.1

Hi All,
I am working on SMTP (Mail)Configuration in SAP Solution Manager 7.1. And our mail host is GOOGLE APPS.
Does any one had configured mail in SAP for hosted on GOOGLE APPS?
Does SAP will support this as it is external (mail) server?
I read note 455140, related notes and configured accordingly.
Steps I followed:
1. parameters maintained:
icm/server_port_2 = PROT=SMTP,PORT=25000,TIMEOUT=180
is/SMTP/virt_host_0 = *:25000;
2. User maintained: Dialog user with S_A.SCON profile with user address as username@<companyname>.com
3.Client Assignment: (SICF): a. Host Data:Profile Parameter Number: is/SMTP/virt_host_0
b. Service data: Client 100, user: username, password: ***, language: EN.
c. Handler List: CL_SMTP_EXT_SAPCONNECT in the first position
Saved Changes n Activated.
4.SAPconnect administration (SCOT):
a. Default domain: <companyname>.com
b. Nodes: SMTP Under node:
Mail Host: smtp.gmail.com
Mail Port: 25 and also tried 587
In Internet Address Area: *
5.Scheduled periodic Job with SAP&CONNECTALL variant
6. telnet <HOSTNAME> 25000 is successful
In both cases I am getting error as:
No delivery to ishan.sangai@<companyname>.com, authentication required
Message no. XS853
Diagnosis
The message was processed successfully in the SAP system. The mail server that is supposed to receive the message for further processing requires authentication. The SAP system does not support this procedure. As a result, the message was not delivered to recipient ishan.sangai@<companyname>.com.
Information from External System
_530 5.7.0 Must issue a STARTTLS command first. p1admin@<companyname>.com
Procedure
The administration settings must be changed. The specified mail server must not request authentication.
7. I tried to telnet smtp.gmail.com 25 and 587 also
I am getting following output:
220 mx.google.com ESMTP ds5sm2193379ibb.5
HELO <HOSTNAME>
250 mx.google.com at your service
HELO <companyname>.com
250 mx.google.com at your service
MAIL FROM solman_admin@<companyname>.com ENVID=12345
530 5.7.0 Must issue a STARTTLS command first. ds5sm2193379ibb.5
Does we need to talk with Google Apps provider for any modifications to be made for this.
if yes, which changes should I request them?
Please help me to solve this problem.
Please provide links,guides.notes etc. for this scenario
Thanks & Regards,
Ishan

Hi we are configuring Google SMTP getting below error..
No delivery to xxx.com, authentication required
Message no. XS856
Diagnosis
The message was processed successfully in the SAP system. The mail server that is to receive the message for further processing requires authentication. Probably there is no logon data specified in the SAPconnect configuration.
Information from external system (if available)
smtp.gmail.com:587
530 5.7.0 Must issue a STARTTLS command first. i91sm11178241qgd.25 - gsmtp
Procedure
Enter the logon data in the SAPconnect node.
Using Gmail SMTP server using "smtp.gmail.com" with port 587
Please advise.
Regards,
Sudarshan

SAP Solution Manager SR1 with MSSQL on W2K3 IA32 - Problem with Kernel

Hello,
we are implementing a sandbox in order to test the SAP Solution Manager 4.0 SR1 with MSSQL on W2K3 IA32. Therefore we ordered the installation CD for the above mentioned configuration. Instead of getting the SAP NETWEAVER Kernel SR1 we got SR2. Now we have the problem, that the installation program SAPINST is requesting the SR1- Kernel.
Unforunately the SR1-Kernel seems no longer available in the download section.
It would be fine to get a suggestion how to solve the problem.
Thanks
Best regards
Ralf Richter ([email protected])

Hi Andreas,
thanks for the hint, I have already checked the LABEL.ASC. I have no LABEL.ASC-Key for the SAP Netweaver 2004s SR1, so it would be a possibilty to substitue this key. But neverhteless, I think, there should be another official procedure in order to use the SR2 instead of the old SR1. I have contacted Klaus Billing at SAP as recommended in the OSS Note 918078. Best regards. Ralf R.

SAP Solution Manager Adapter for SAP Quality Center by HP (ST-QCA)

Hello Folks,
I am configuring Solution Manager, and the current activity asks to download to add-ons that I can't find in the Marketplace - they are required to activate Solution Manager Enhancements:
SAP Solution Manager Adapter for SAP Quality Center by HP (software component: ST-QCA)
SAP Support Enablement package (software component: ST-SEP)
Does anyone know where to get those components?
Thanks a lot,
Marco

Hi Ravindra babu/ Murali:
I have one very quick doubt and would be really glad if you can help clarify.
As per documentation from SAP and also IMG screens etc. it seems like 'a project' in SolMan will hand-shake with 'a project' in QC.
Can I therefore assume that if there is only one instance of SolMan (productive) and one QC server alone (again, productive), any number of trials I carry out between SolMan project and QC project will not spill over into other projects in these two systems and thus have no impact whatsoever at server level.
The reason for my asking this - in my project, Testing has started using QC in a standalone mode already. We have just one server. If I have to carry out any tests/ demo between SolMan and QC, it shouldn't impact other 'standalone' projects being done in QC.
Regards,
Srini

1)    Is there North Bound Interface / API from SAP Solution Manager available for 3rd party integration?       i. The list of the modules that are being managed by SAP Solution Manager(s)      ii. The performance metrics of those modules/components at th

1)
Is there North Bound Interface / API from SAP Solution Manager available for 3rd party integration?
i. The list of the modules that are being managed by SAP Solution Manager(s)
ii. The performance metrics of those modules/components at the high level
iii. The information about Early Watch Alerts (or situations to watch for)
2)
Is there a full SNMP interface for getting the above information from SAP Solution Manager?
3)
Is that understanding that SAP has SNMP support for forwarding alerts to a 3rd party system, correct?
4)
Does SAP has both free and licensed? If yes then what are the advantages of licensed over the open/free version?

Mugunthan
Yes we have applied 11i.AZ.H.2. I am getting several errors still that we trying to resolve
One of them is
===========>>>
Uploading snapshot to central instance failed, with 3 different messages
Error: An invalid status '-1' was passed to fnd_concurrent.set_completion_status. The valid statuses are: 'NORMAL', 'WARNING', 'ERROR'FND     at oracle.apps.az.r12.util.XmlTransmorpher.<init>(XmlTransmorpher.java:301)
     at oracle.apps.az.r12.extractor.cpserver.APIExtractor.insertGenericSelectionSet(APIExtractor.java:231)
please assist.
regards
girish

Relationsship Sap Solution Manager SR2, SR3 to Support Package

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