Release Date Delivery

Does best buy not do release date delivery?  I can't believe that with all of their competitors offering that.  What is the point of PREordering a game if you don't recieve until a week after it releases?

Hello disgruntled76,
While I’m not a gamer myself, I do have a quite a few of them in my family so I understand wanting games as soon as they come out. A pre-order is a great way to ensure that you get your hands on a copy of the game; however, it’s disheartening to hear you haven’t received your preorder yet despite yesterday’s release date. I’m sorry for any disappointment this may have caused.
We try to get pre-orders to our customers as soon as possible with the ideal day of arrival being its release date. After looking through your account using your email address attached to the forum, I see that while your order started to ship to you a day prior to release, standard shipping was selected at the time of purchase. According to our Shipping Costs and Timing policy, we do ask for 4 to 8 business days to deliver your order. To ensure earlier delivery of future orders, you might consider our store pick-up option like Dxtra30 mentioned or choosing expedited shipping at the time of placing the order. 
Having said this, I see your order’s tracking number shows USPS is scheduled to have your order delivered by the end of today, so make sure you are keeping an eye out for it.
On a side note, I think your comment about making delivery of games on their release date standard for gamer’s club unlocked members is a great idea! One way to make sure ideas like yours are heard is to post them on our IdeaX board. IdeaX is where our customers may voice their opinions about how to improve our business as a whole.  While I can’t guarantee we’ll bring them to life, there are a few suggestions we’ve implemented from the site.
If you have any further questions or concerns, please don’t hesitate to let me know. I’ll be glad to help.
Best Wishes,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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