Reload error 507

Hi team,
My blackberry smart phone getting 507 error, my device connected with blackberry desktop manager for update the software but its showing there are no available software update. i tried the remove the batter and connecting to desktop manager but its not connecting.
please help me for resolving the issue.
Regards
Ram

Hi and Welcome to the Community!
507 means that there is no OS installed to your BB at all...it's empty. But, it can be recovered from, but not perhaps via the automated means (which, from your post, it seems that's what you've tried). Rather, you need to take full manual control over what is to be installed to your BB. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. This is irrelevant to your situation now as your BB is already "empty".
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6) Use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes, your BB presents another "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error 507 reload software

Hola,
Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
www.blackberry.com/507
Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
No sé que más hacer..
Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message
Error 507 reload software - for further information, please visit :
www.blackberry.com/507
I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
I don't know what else to do.
Gracias y saludos.
Daniel

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9300: Error 507 then 561 but can't reload the software

Hi, so my Curve 9300 has a white screen indicating an error 507.
I followed the instructions on the website and when I connect it to reload the software, the error number on the screen's device changes to 561 and a window opens to tell me the desktop software can't communicate with my blackberry.
It suggest me to update the software on my blackberry?
When I accept, it asks me to confirm the repair of the device.
Once I clicked on repair and wrote in my password it simply tells me that there are no available updates of BlackBerry Device Software at this time and to put in my email so they can warn me when a new update comes out.
I don't need to update the software obviously, just to reload any version of it so my phone can work again.
If anyone experienced this or knows how i can solve my problem, please help
Either way have a nice day!

Hi cm1111
Welcome to BlackBerry Support Forums
As we all know error 507 means there is no OS installed , If your device is not detected then you can try the Application loader to load the OS :
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader.
or You can try this : How do I wipe the BlackBerry using Jl Cmder? and What to do next if Jl Cmder will not connect and wipe .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

ERROR 507 whilst upgrading to OS7.1 9810

Hi There
I am in south africa, carrier MTN. I have a torch 9810
I went onto my blackberry desktop app and the OS7.1 bundle 1149 came up for upgrade so I started to upgrade.. All files loaded but when rebooted it showed error 507 reload software.
Anyways something came up about password or update. I clicked update.
Will this sort my fone out or what? I really wanted OS7.1 and i cant afford for my fone not to work! Please help

trishfta wrote:
Hi There
I am in south africa, carrier MTN. I have a torch 9810
I went onto my blackberry desktop app and the OS7.1 bundle 1149 came up for upgrade so I started to upgrade.. All files loaded but when rebooted it showed error 507 reload software.
Anyways something came up about password or update. I clicked update.
Will this sort my fone out or what? I really wanted OS7.1 and i cant afford for my fone not to work! Please help
Hi trishfta,
Read this thread How To Reload Your Operating System
Goodluck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Help Please!!! Error 507

Hi all,
I need help!
I sent my BlackBerry in for a service and they wiped it and reloaded the software. It seemed to be working fine and then a few days later it stopped working. The screen says error 507 reload software. I plugged it in and started BlackBerry Desktop software for Mac and it said: "The BlackBerry® Desktop Software cannot connect with this device. If clicking Retry doesn't connect the device, or the device isn't rebooting with a charged battery, you might need to repair your software to correct the problem." When I click repair it asks me to select a download and I select the suggested one. Than it downloads and then says The device could not be repaired please try again. When I do, the same thing happens again. I have no idea what to do but I can't go on without a phone!
Please help me as soon as possible! All help is appreciated hugely!
Thanking you in anticipation.
Blackberry Curve 9300, Was running BlackBerry software 6 before it stopped working.

Error 507 just means the device has no OS installed.
You will need to reload the OS to the device:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Curve 9300 Error 507 & trouble reconnecting JVM

Two days ago my BB Curve 9300 started to show a no battery logo after I had charged the battery the whole night. When I switch on the Phone I get a white screen with Error 507 Reload Software.
I have installed the desktop software and the latest OS on my pc, connected the phone to the pc.
However, when I try to install the new OS, it shows the application loader cannot reconnect to the JVM.
I've already tried to do this without the battery and then put the battery back in when it is trying to connect to the JVM, but this doesn't work..
Somebody know what to do now?
Solved!
Go to Solution.

Hi and Welcome to the Community!!
I cannot tell for sure, but are you attempting this?
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
That should get it to load the OS to the BB, as a 507 means that there is no OS on the BB at all.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

RELOAD SOFTWARE 507

HEY I TRIED BACKING UP MY MOMS BLACKBERRY TO TRANSFER HER CONTACTS WHEN I CONNECTED IT. IT WENT TO THE BBDESKTOP SOFTWARE AND I PRESSED REPAIR AND IT WENT TO A RELOAD SOFTWARE 507 PLEASE HELP ;'C IM ON MAC BTW DID ANY OF MY STUFF DELETE PLEASE HELP I TOOK OUT THE SD CARD

Yes, you've lost any data that was on the device unless you made a backup prior to the 507 error. Here's how to get the device functional again:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Error 507

I wanted to update my 9790 to OS 7.1 using bbsak Bt it failed and it's saying error 507 reload software.i need yo help

Hi and Welcome to the Community!
BBSAK typically is not used to "update" a device...it is a very powerful tool intended for specific issues, and provides a very strong device WIPE, which it appears you ran. A 507 means that there is no OS installed to the BB, and that is the expected result of a BBSAK WIPE. But, you can recover...
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (Moot for you now, since you did the WIPE...so hopefully you already have a recent backup.)
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, with that preparation complete, attempt the use of these tricks. But, if any suggest an Update Website or any other means, substitute please LOADER.EXE, which you will find at or very nearby where you found (and deleted) one of the VENDOR.XML files:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Screen Showing "Reload Software: 507"

This phone last night was rebooting it self INFINITE times... so i decided to reload the software... everything was going well.. since when it was finishing the whole process it says.. "Fatal Error while updating the phone, or something like this...." the phone showed the white screen and says "RELOAD SOFTWARE: 507" i tried almost everything and after the "INITIALIZATION" process, when "LOADING APLICATIONS" it shows the FATAL ERROR Screen...
What Else Can i Do?

Hi and Welcome to the Forums!
Here is the KB that discusses your situation.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

New bb reload software 507

Hi, i've just bought new bb 8900 and after updating software all i get is on the device (reload software 507) can anyone tell me how to reset the device or reload software??? thanks....
Solved!
Go to Solution.

Error 507 simply means the OS is not present on the device.
Connect your 8900 back to the USB cable and run Desktop Manager > App Loader again. It should recoognize the device, connnect and process the installation.
If you need specific instructions, read here:
http://www.blackberryfaq.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload Software 507 - stuck at connecting to boot rom

1. My Curve 8900 (Orange Unlocked) had an app error 523 and didnt load, so I wiped it with BBSAK.
2. After that, my phone starts and shows a white screen with an image and below the error message "Reload Software:507" and stays like that.
3. I have followed every blog and have followed every step, but the OS is not loading on the device and it gets stuck at connecting to boot rom.
4. When I open the Loader, my PIN number shows without any problem, so I click "next". When I've selected the apps I want to be installed and click "finish", my phone will reboot twice when the PC shows "Connecting to boot ROM" geting a "fatal error message has ocurred [A0x00000001]" on the loader.
I've been stuck at this process for too long and decided to post here for help.
Is there any solution for my device.
Thanks!

Hi vatsal
Welcome to BlackBerry Support Community Forums
You can try JI Cmder to wipe again and then try to load the OS ,But remember you had to click the Next button on the screen as soon it shows USB PIN : UNKNOWN or else you had to try again :
What to do next if Jl Cmder will not connect and wipe
If that fails then as a last resort you can try this :
KB27956 : How to recover a BlackBerry smartphone from any state
Please try it and let us know.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Reload software 507-storm 9530

hie,
i'm using a unlocked blackberry storm 9530 VZW,today i upgrade it to version 5.0 aftr update complete from internet my phone stop working just starting and den it shows a white screen written ''RELOAD SOFTWARE 507''.please help me what to do now.
I tried loading the same version and deleted the vendor.xml file bt still itz nt working please help me
regrds,
sarvesh
Solved!
Go to Solution.

507 error code simply means no operating system is detected on the device.
See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error 507 - I can not Update de OS

Hello!
I have the error 507 in my device BB 8320. I have run the Java Loader to uninstall the OS because I had problems with my carrier.
Now I tried to update the soft from the new DTM (6.0) but this one does not give me the option "Update device".
What can I do? All what happened to my device is in the message BB 8320 - Restard and battery problem from leofer.
Thanks

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bold 9900 - Error 507 - Repair not working

Hello,
During an app update the phone crashed and now i have an error 507. When replugging the phone in the Desktop Software is asking me to repair the device. When i click this, the phone turns off but nothing happens from there. I am using a mac.
Any help would be great,
Thanks,
Toby

Hi and Welcome to the Community!
All of the tools I know of that can repair your situation are PC-based, not MAC. You might find more help over here:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/bd-p/BlackBerryDesktopSoftware#no...
If you can gain the use of a PC, then there are many tools and tricks available to recover the use of your BB. Let us know if/when you are ready for those
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Weirdness and a Reload OS 507 message...

Hello all
Wel, yesterday night thing got weird.
I plugged my bb curve8900 into my mac and wanted to transfer some files.
I got a message saying that my OS could be updated so I figured sure.
I oked this and then, aftr some time, my Curve went dead.....it kinda didnt do anythign and then the red light came on and it was at the start up screen with the 'Reload OS 507' message and the icon.
I googled this and was worried as hell.
So after some time it went odd and then it was fine, the home screen came up and the interface looked updated, now there was colour on the icons and it looked different. I also noticed that there was a twitter icon in my menu.
I tried to then acces my texts and contacts and nothing was there. **bleep**.
So having it still plugged in, I thought I could get my contacts back by restoring the BB. Ofocurse, as I now know, this only does it since the last time you'd sycned it so my BB has reverted back to nov 2009's call logs/contacts /sms's .
So, all my downloads have also gone now.
I was able to connect online before without turing my w-fi on, but everytime i try to access the ineternet i get a "this is a wi-fi service.please ensure your device has an active wi-fi connection and try again' message which is weird because before i coudl go and browse whenever i liked.
also, I'm running the 4.6.1.310 OS, how do i update it if needed? i'm on a mac with osx. i have tried via the avaible updates but was wandering if there was another way.
my carrier is orange uk.
a battery pull didnt help this.
please help me with this weirdness as i cant listen to my fav psychedelic radiot station via my bb!
regards,
rik
Solved!
Go to Solution.

rik, greetings.
So your BlackBerry device is back and running, just different, huh?
It sounds like, to get your browser back up to par, you need to resend service books.
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Reload error 507

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