RELOAD SOFTWARE 507

HEY I TRIED BACKING UP MY MOMS  BLACKBERRY TO TRANSFER HER CONTACTS WHEN I CONNECTED IT. IT WENT TO THE BBDESKTOP SOFTWARE AND I PRESSED REPAIR AND IT WENT TO A RELOAD SOFTWARE 507 PLEASE HELP ;'C IM ON MAC BTW DID ANY OF MY STUFF DELETE PLEASE HELP I TOOK OUT THE SD CARD 

Yes, you've lost any data that was on the device unless you made a backup prior to the 507 error.  Here's how to get the device functional again:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Similar Messages

  • Unlock blackberry device and reload software 507? HELP!!!!??​?

    When i connect my phone to my laptop it connects me straight away to my blackberry software on my laptop, once connected it tells me to update my phone, so i click update and it then it brings me to a screen thats called unlock blackberry device ,then it askes me to type in my password, i don't know my password, also alot of people are saying the password is stored on my phone but when i swich on my phone it comes up saying reload software:507.
    I do not no what to do please someone help me!!!! 

    H_xox wrote:
    i'm not to sure because i purchased the phone online 2nd hand.
    A 
    I asked, "Has this BlackBerry worked correctly for YOU in the past?"
    lol, ok. So the answer to my very specific question is, "No". You bought a second-hand, used BlackBerry, and as far as you know it might have been broken and not working for the seller. Personally, I would recommend you get your money back from the seller, and return the device.
    Otherwise, you need to deal with ONE issue at a time. First, you must load the operating system.
    See the link below for the download, and follow these simple installation instructions.
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    https://www.blackberry.com/Downloads/entry.do?code​=5D6646AAD9BCC0BE55B2C82F69750387
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Screen Showing "Reload Software: 507"

    This phone last night was rebooting it self INFINITE times... so i decided to reload the software... everything was going well.. since when it was finishing the whole process it says.. "Fatal Error while updating the phone, or something like this...." the phone showed the white screen and says "RELOAD SOFTWARE: 507" i tried almost everything and after the "INITIALIZATION" process, when "LOADING APLICATIONS" it shows the FATAL ERROR Screen...
    What Else Can i Do?

    Hi and Welcome to the Forums!
    Here is the KB that discusses your situation.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • New bb reload software 507

    Hi, i've just bought new bb 8900 and after updating software all i get is on the device (reload software 507) can anyone tell me how to reset the device or reload software???  thanks....
    Solved!
    Go to Solution.

    Error 507 simply means the OS is not present on the device.
    Connect your 8900 back to the USB cable and run Desktop Manager > App Loader again. It should recoognize the device, connnect and process the installation.
    If you need specific instructions, read here:
    http://www.blackberryfaq.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Reload Software 507 - stuck at connecting to boot rom

    1. My Curve 8900 (Orange Unlocked) had an app error 523 and didnt load, so I wiped it with BBSAK.
    2. After that, my phone starts and shows a white screen with an image and below the error message "Reload Software:507" and stays like that.
    3. I have followed every blog and have followed every step, but the OS is not loading on the device and it gets stuck at connecting to boot rom.
    4. When I open the Loader, my PIN number shows without any problem, so I click "next". When I've selected the apps I want to be installed and click "finish", my phone will reboot twice when the PC shows "Connecting to boot ROM" geting a "fatal error message has ocurred [A0x00000001]" on the loader.
    I've been stuck at this process for too long and decided to post here for help.
    Is there any solution for my device.
    Thanks!

    Hi vatsal
    Welcome to BlackBerry Support Community Forums
    You can try JI Cmder to wipe again and then try to load the OS ,But remember you had to click the Next  button on the screen as soon it shows USB PIN : UNKNOWN or else you had to try again :
    What to do next if Jl Cmder will not connect and wipe 
    If that fails then as a last resort you can try this : 
    KB27956 :  How to recover a BlackBerry smartphone from any state
    Please try it and let us know.
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Reload software 507-storm 9530

    hie,
    i'm using a unlocked blackberry storm 9530 VZW,today i upgrade it to version 5.0 aftr update complete from internet my phone stop working just starting and den it shows a white screen written ''RELOAD SOFTWARE 507''.please help me what to do now.
    I tried loading the same version and deleted the vendor.xml file bt still itz nt working please help me
    regrds,
    sarvesh  
    Solved!
    Go to Solution.

    507 error code simply means no operating system is detected on the device.
    See the link below, for the download and simple installation instructions.
    First locate your carrier and the OS file you wish to use.
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Reload Software: 507; JVM 529...

    Hello,
    I have a Pearl 8220 device, which always worked great until the day I got a message suggesting me to update the BB Desktop Software.  I did so, and since then I have going through a nightmare.
    Right after the update I could not sync my device with outlook.  It would make a real mess, and replicate entries on both sides.  In other words, the newer version didn’t sync.
    I tried to install the previous version, but then when I tried to backup the device the connection was lost, and the device froze.  Then I tried different versions of BBDesktopSoftware, and for all of them the connection issue happened over and over.  Every time the device froze I got an error message JVM 529.  Up to this point I was able to place and receive calls, and to send and receive messages.  But since I could not sync with my outlook, I kept reading articles that explained the possible reasons for the problems I was facing.
    Then I decided to update the device software, and that apparently ended the story.  In the middle of the software installation the connection was lost again, the device froze, and now my blackberry does not have software.  Result of it is I can't use the device at all, it doesn't turn on, doesn't respond, I am not able to install any version of the device software, nothing.  When I try to install the software it goes to a point when the connection gets lost again.  Then I unplug it and wait and reconnect it, and it goes a little further, and then the connection gets lost again.  I saw a similar situation (but no solution) here: http://www.blackberryforums.com.au/forums/blackberry-pearl-smartphone-discussion/14029-jvm-applicati...
    Any help is greatly appreciated.

    That's quite odd. I've always found BBSAK to be quite solid. Hmmm... quite odd.
    Are you doing a wipe with BBSAK first? Try that.
    And, since it's getting stuck at the same point each time, perhaps there's an issue with that carriers OS package. While rare, I've seen before that one carriers OS package and anothers might be a little bit different. You might give that a try as well.
    But, very odd indeed. Be sure your PC is clean, not much running, coming off a fresh reboot (power down, not the reboot command) and use Run As Administrator for all that you can.
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Being asked to Reload Software but desktop manager won't connect

    I have a curve 8900 and I run the BB destkop manager on a Mac probook. I plugged the curve into my mac this morning via usb and manager told me that for some reason there was an issue with missing software on the curve and asked me to download and reload software - I did this but after a short while of downloading it stopped and said it was no longer connected to the curve , even though it was still plugged in via usb.
    In addition, the curve is displaying a white screen and the msg Reload software 507.
    I've tried disconnecting and reconnecting the phone to the Mac but all it ever says is that it is waiting for device to start and it will not recognise it or connect to it so I can't even reinstall the software or reinstall via a back up. I reinstalled BB Desktop manager and  I've tried moving the battery and sim on the phone but this also makes no difference.
    HELP!!
    dd

    507 just means no OS.  You're going to need to find a PC and reload the OS.  Use the link below and follow the instructions in the first post of this thread:
    http://www.blackberryforums.com/general-8900-series-discussion-javelin/231976-latest-os-8900-5-0-0-1...
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Error 507 reload software

    Hola,
    Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
    www.blackberry.com/507
    Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
    No sé que más hacer..
    Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message 
    Error 507 reload software - for further information, please visit :
    www.blackberry.com/507
    I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
    I don't know what else to do.
    Gracias y saludos.
    Daniel

    See the link below, for the download and simple installation instructions.
    First locate your carrier and the OS file you wish to use.
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Error Message 507 while reloading software

    I have BB 9700 bold having os 6 installed on it and was reloading the software again, but after restoring my data  on my  bb desktop (for mac) , there was a notification to update the software and then suddenly it crashed in the middle. After that it's only showing "Error 507 Reload Software" if I open DM it says that "The BlackBerry® Desktop Software cannot connect with this device." with Cancel, Repair and Retry option. If I choose to Repair the software it will start   repairing but after sometime it showing the same error " Error 507 reload software" 
    PLEASE HELP... I really don't know to do next or how to fix it up ?

    Hey rakesh85,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Follow the steps in this KB article to resolve the JVM error on a Mac: www.blackberry.com/btsc/KB19767
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Reload software??​?

    message on screen saying reload software 552 on a pure white screen.... computer finds phone blackberry desktop doesnt so cannot reload anything... why?

    Hi
    This what I did to completely wipe my BB. I wrote this before starting and printed it off.
    If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
    I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
    Get the latest Desk Top Software (DTS)
    http://us.blackberry.com/apps-software/desktop/?CP​ID=OTC-DSKTPSW&cp=OTC-DSKTPSW
    and install it on the computer.
    Get the correct latest version of the OS
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    and save it to computer.
    To erase all the data on your BlackBerry device, complete the following steps.
    1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.h​tml
    2) Install JL_Cmder to computer.
    3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
    4) Make sure the DTS is closed and plug in the BB to computer via USB
    5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
    6) On the first screen, Press any key to continue.
    7) Now, if your device uses a password, enter it now. If not, press "N"
    8) Press 4 to initiate the WIPE
    9) Press "Y" to continue
    10) Now type "blackberry" to continue
    11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
    Launch the new Desk Top Software on the computer
    1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
    2). Click View Other Versions. Click the version of the new OS you previously downloaded.
    3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
    Do not disconnect the device until the whole process is completed and the device has rebooted.
    After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
    Leave it again for 10 minutes. You should now have a fully functioning BB!
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

  • What is reload reload software 552 nd how to fix it?

    what is reload reload software 552 nd how to fix it?

    Hi
    This what I did to completely wipe my BB. I wrote this before starting and printed it off.
    If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
    I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
    Get the latest Desk Top Software (DTS)
    http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
    and install it on the computer.
    Get the correct latest version of the OS
    http://us.blackberry.com/support/downloads/download_sites.jsp
    and save it to computer.
    If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
    With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
    If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
    To erase all the data on your BlackBerry device, complete the following steps.
    1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
    2) Install JL_Cmder to computer.
    3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
    4) Make sure the DTS is closed and plug in the BB to computer via USB
    5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
    6) On the first screen, Press any key to continue.
    7) Now, if your device uses a password, enter it now. If not, press "N"
    8) Press 4 to initiate the WIPE
    9) Press "Y" to continue
    10) Now type "blackberry" to continue
    11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
    Launch the new Desk Top Software on the computer
    1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
    2). Click View Other Versions. Click the version of the new OS you previously downloaded.
    3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
    Do not disconnect the device until the whole process is completed and the device has rebooted.
    After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
    Leave it again for 10 minutes. You should now have a fully functioning BB!
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

  • Reload Sofware 507 (Curve 8520)

    Hola, buenas tardes:
    Me salio el mensaje de Reload Sofware 507 despues de reiniciar mi equipo debido a que baje una aplicacion de app world. 
    Ya he intentado varios de los tutoriales para descargar el software como el dektop manager, o tambien con app loader eliminando el archivo vendor, pero aun asi no han funcionado.
    Espero que me puedan ayudar.
    Saludos,
    CR

    Hola y gracias por participar en el foro,
    Para tu comodidad, BlackBerry tiene su propio foro comunitario en español.
    Aquí tienes el enlace para el foro:
    http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
    Muchas gracias!
    ChadB
    Community Moderator

  • Hello,  I have iMac from Oct, 2010 and have OS 10.6.7 and multiple users.  Mail icon was accidently removed along with program.  Mail 4.4 is on other users but when I reloaded software my user got Mail 4.3. Mail 4.3 did not work with latest OS. Ideas?Matt

    Hello,  I have iMac Itel i3, from Oct, 2010 and have OS 10.6.7 and multiple users. 
    About 3-4 days ago the Mail icon in dock had question mark and was accidently removed, along with program on my user.  Oops.
    1. Mail 4.4 is on other users and works fine, but for me it does not work and tells me V4.3 does not work with latest OS X. 
    2. I reloaded software from my user with original disks  (Oct, 2010) and got Mail 4.3 again. Mail 4.3 did not work with latest OS.  I am unable to load Mail.  Gives Yellow error message.    
    "  You have Mail version 4.3 (1081/1084). It can’t be used on Mac OS X Version 10.6.7 (Build 10J869). For more information, click the Help button."
    3. Tried to update software and look for update for mail 4.3 on Apple site to no success.
    Hate to go to MS-Entorage ( I may need to learn something new and alien) mail program since contracts are in Mail/Address Book.
    Ideas?
    MattDeeds

    Matt,
    I would download and run the 10.6.7 combo update.
    http://support.apple.com/kb/DL1361
    Regards,
    Captfred

  • I have a late 2006 iMac that has just started giving me a message to reboot after a black screen comes down slowly from the top top of the screen to the bottom.  I reloaded software and restored from Time Machine, it now happens frequently.  Any insight?

    I have a late 2006 iMac that has just started giving me a message to reboot after a black screen comes down slowly from the top top of the screen to the bottom.  I reloaded software and restored from Time Machine, but it keeps happening, now several tomes a day.  Any insight as to the issue or a proposed solution?

    Unplug any peripherals you have except your keyboard, reboot, and check activity monitor for apps.  Keep running apps to a minimum to find the App causing the issue.

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