Reload Software:552 Problem

My  Curve 8520 is still "locked up" with the display "Reload Software: 552". I tried using KB18751 to no avail.
What next? Buy a new phone?

hixgreen wrote:
Is that a question ?? or a statement??
I'm not sure I've done any wiping or uploading.
I couldn't determine from your post as to whether or not you had followed the advice in the KB you quoted
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751
Consequently, it was both a question and a statement.
The advice in the KB is to reload the OS, so are you saying you have done that and it didn't work, or you did do it and have ended up with the error?
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Similar Messages

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    Additional Information:
    Thats what it says whenever i try to connect my bb.
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  • Reload software 552 issue (Mac user)

    Hi to the community of BB user for Mac,
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    Thanks
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  • Reload Software 552 - Can't Restore!!

    Hi all, I have a 8520 and just after installing a new app its crashes with this msg : "Reload Software 552"
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    You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
    http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
    If JL_Cmder does not work, follow this instructional:
    http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
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  • Reload Software: 552 AND computer can't connect

    I've been at this trying to fix my phone for 2 days and still nothing.  I installed an app that didn't work (it came up with an error) so I uninstalled it.  I told it to reboot later and then later did a battery pull.  After that, it came on and said "Reload Software: 552" and I can't get it to reload the software.
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    Wow... so it's not just me?
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  • Blackberry 9630 Tour - Reload Software: 552 - Mac

    This is my second Tour since I bought my first Blackberry a couple of weeks ago.  I know I'm definitely not in the norm as being a Blackberry user and a Mac user as well, but I need help.  I recently was deleting some frivolous apps I had downloaded from App World, and when I rebooted, I was met with this error message - Reload Software: 552.  I've seen some of the other posts here regarding the same error message, but I'm having a problem loading any software onto my device since Desktop Manager only works on Windows computers.  I can't even download the OS to install because that page requires IE 5.5, and they stopped making IE for Mac 4 years ago.  I don't want to have to keep trading in my Tour, especially if this really is a problem that I could possibly fix myself.
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    HI and Welcome to the Forums!
    FWIW -- Here is the official KB about the 552 error:
    KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone
    Sadly, you are correct that DTM presently only runs on PC's to do what is necessary. But, what is necessary is to reload the OS, which means you need to find a PC to do that on since you can't do it on your MAC. Perhaps you can take the KB to the store and show them and they can do it for you?
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Blackberry Protect & "Reload Software: 552" Message

    In two years of owning my Tour, I had never received a "Reload Software: 552" message until I installed Blackberry Protect last night and restarted my Tour.  Has anyone else had this problem with Protect and what is the solution?

    Hiya!
    I myself cannot use BBRY protect unfortunately (IT policy restriction)
    but I thought I would give you this in regards to your error
    http://www.blackberry.com/btsc/KB18751
    It isnt very helpful, but at least you know.
    Sorry mate!
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  • Reload Software: 552 - What?

    My Curve 8520 is "locked up" with the display reading: Reload Software: 552
    How can I fix this problem?

    Are you using Desktop Manager or the new Desktop Software? If the latter, left hand side "applications." If the earlier versions see
    http://www.cio.com/article/444720/RIM_BlackBerry_How_To_Use_BlackBerry_Desktop_Manager_to_Load_Updat...
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    If I have helped you please check the "Kudos" star on the right >>>>

  • Reload software 552 on blackberry curve 8520

    I've read how to fix this problem but when I connect my blackberry to computer via usb cable my computer doesn't recognise any connection.
    What do I do now?

    Hello hitman_544
    Welcome to BlackBerry Support Community Forums
    Please follow this article of Knowledge Base to resolve your issue :
    KB18751 : Error " Reload Software 552 " is displayed on the BlackBerry smartphone.
    I hope it helps.
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Reload software: 552 error; cannot reload OS

    Hi. I am getting this error message on my Curve 8900:
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    Hello !
    If you have already done that, then what you can do is resatart your PC.
    Once rebooted then firstly, connect your USB Cable with your BlackBerry Smartphone.
    And now open your BlackBerry Desktop Software.
    Hope this resolves your Problem!
    If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
    Thanks.

  • Reset my phone, now it says "reload software: 552"

    I restarted my phone after I deleted a couple of apps, and when it loads up it just shows a white screen and the message "reload software: 552" with a picture of a circle, square and triangle inseide a bigger circle with a line through it. Has anyone else had this problem?

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
    Hopefully it contains something useful!
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Reload software: 552 HELP ME

    I have a problem:
    I had to reboot my bb curve 8520 and when I did I got white screen and on it was:
    "Reload Software: 552"
    it looked like this:
    I hope someone can help me solve this problem, because I can not do anything now

    You are going to have to connect your device to your computer to reload the software.
    Please take a look at this link.
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB18751&sliceId=1&cm...

  • My phone states "Reload software 552"

    Hi  - I have had my curve 8520 since April - bought it from Amazon - it suddenly went white during downlaoding an app and has been stuck ever since with Reload Software 552 on display screen - I have followed all of the blackberry 101 tutorials but my PC always recognises my phone so I do not have change to reboot memory in com unknown status as it never shows this. I have searched and searched the blackberry help website to find a way of emailing or a telephone number to no avail and Amazon will not replce until I have spoke to somebody at Blackberry  - HELP !!!! I am starting to lose all faith in Blackberry and seriously thinking of asking for full refund from Amazon - can someone point me in the right direction - Thanks !!!!!

    Don't worry. It'll be well. What you do is you first "wipe" your phone using either BBSAK or JL_cmder. Your phones OS will be completely removed. The connect your phone to your desktop software it'll pop-up a message of failing to connect. Click on update, and select your previous OS version to install. Read through every step to select add in you want. Then the OS will install. Please update on your progress
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  • HELP! My 8520's come up with 'reload software 552'

    My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
    I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

    My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
    I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

  • Blackberry Curve Screen Frozen states reload software 552

    Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen  states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

    Hello keastman, 
    Welcome to the support forums. 
    This article should help you out regarding your "Reload Software: 552"
    Error "Reload Software: 552" is displayed on the BlackBerry smartphone
    -SR
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