Reload Software Error

My blackberry Tour9630 is not loading any longer, it just displayed "Reload software: 552" and hang there. Please what can I do?.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Reload Software Error 552

HI,
I have been using my Blackberry 8900 for more than 18 month and never had
any problem.
Today I went to Blackberry apps and downloaded the Blackberry protect software, while the download was going on, the mobile got off automatically and post that neither its getting on nor I am able to connect it to my
Desktop manager (latest version 6.02). It shows the error as Reload Software 552.
I need to fix it at earliest as its hampering my work, any help will be highly appreciated.
Thanks,
Rakeshh

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB18751Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Re: Help! "Reload software error 507" Message on Blackberry Tour?

I attempted to follow the instructions of mohrayma, but when the program got to reconnecting with JVM I got a whole new error message. "Application loader was unable to connect with the devise". Though I hadn't moved the cord or devise I continued to get the error message when i repeated the steps. What am I to do?

Hi,
Your device is what we refer to as "bricked" or "nuked." Fortunately, there is a fix. Follow the instructions from Crackberry at http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry for restoring your device's software.
Doc

8520 curve error "Reload Software 552"

I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
Thank You
Czabless

Hey there Czabless
Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
KB11320 - Clean reload with desktop software
KB16251 - Clean Reload without desktop manager software
These should give you what you need to get rid of this error message
*Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

Error of my bb....reload software 552

i have error on my blackberry..........reload software 552.............how i reload it

See the link below for the download, and follow these simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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HELP! Reload Software 552 Error??

Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

Hi and welcome to the forums!
1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
3) What does the "windows installer won't work mean?
4) Tell us every detail you can think of so we can help with the best advice.
Either way we can get you through fixing the error, Ok?
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Reload software: 552 error; cannot reload OS

Hi. I am getting this error message on my Curve 8900:
Reload software: 552
I have read several threads advising how to fix this, but the problem is that they all require me to connect the device to my computer and reload the OS. But since I upgraded to a desktop computer running Win 7, I have never successfully connected the device to the computer except in mass media mode. I just re-downloaded the desktop software and it still won't recognize the device. So I have a device that needs the OS and all applications reloaded, and no way to do that. Suggestions?

Hello !
If you have already done that, then what you can do is resatart your PC.
Once rebooted then firstly, connect your USB Cable with your BlackBerry Smartphone.
And now open your BlackBerry Desktop Software.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

Error 205 Reload Software

Hi everyone, I have a Blackberry Curve 9360 phone. It fell from my hand 2 days ago, it restarted immediately but after booting showed a white screen "Error 205 Reload Software". Since then I have tried everything but its still not working. I have used the 'AppLoader', but it freezes at some point. Its not even connecting to the desktop device software. I have never backed up my data and I don't want to lose any file . Pls, i need your help urgently. Thanks

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB17024"Application Error 205" appears on the BlackBerry smartphone
While it is for a prior model BB, hopefully it still contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
beccaodil wrote:
I have never backed up my data and I don't want to lose any file .
You took a big risk there...backups are, as with all computing devices, not a reactive nor an optional activity. With this error, it is highly likely that the data on your BB is already gone. If the above KB does not provide you with a recovery, then you may want to try these also:
KB27956 How to recover a BlackBerry smartphone from any state
Of course, if the problem is hardware, then there is nothing to be done here...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error 507 reload software

Hola,
Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
www.blackberry.com/507
Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
No sé que más hacer..
Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message
Error 507 reload software - for further information, please visit :
www.blackberry.com/507
I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
I don't know what else to do.
Gracias y saludos.
Daniel

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

"Error 102 - Reload Software"

The words entered into the subject line above "Error 102 - Reload Software" pops up before my device can finish rebooting all of a sudden. A battery pull did not fix this issue, neither did plugging in the phone and running the desktop software to try and reload the software. It won't let me reload the software, and I am at a loss of what to do to get my phone working again. This is becoming extremely frustrating on my part and any advice on what to do in this situation would be much appreciated. I have tried updating or finding software updates, when I tried to reload with the newer version I was provided with another "error" message with relation to its ability to load on the device. Can anybody tell me what to do? It was working perfectly fine, and all of a sudden, this happens.

Hey marysumann,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To resolve this issue you will need to use the force detection method to reload the software. Follow the steps in this KB article: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Error Message 507 while reloading software

I have BB 9700 bold having os 6 installed on it and was reloading the software again, but after restoring my data on my bb desktop (for mac) , there was a notification to update the software and then suddenly it crashed in the middle. After that it's only showing "Error 507 Reload Software" if I open DM it says that "The BlackBerry® Desktop Software cannot connect with this device." with Cancel, Repair and Retry option. If I choose to Repair the software it will start repairing but after sometime it showing the same error " Error 507 reload software"
PLEASE HELP... I really don't know to do next or how to fix it up ?

Hey rakesh85,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the JVM error on a Mac: www.blackberry.com/btsc/KB19767
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Error message - Reload Software: 552

How do I fix the Curve 8900 with the following error message:
Reload Software: 552
My phone is stuck with this message every time it is on. It does not go anywhere, not even the home page, just a white background screen and this little message in the middle. I have to take off the battery to make it go away.
Please advise. Thanks !!

Error 552:
http://www.blackberry.com/btsc/KB18751
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error Message : Reload Software 513

I know various people are going to direct me to previous threads and topics about this, but i can assure you that ive checked and scoured the internet to no avail.
To cut a long story short, I plugged my Curve into the computer, it asked me for a device password, i didnt know what it was, i tried various things, and due to my stupidty i entered the wrong password 10 times and didnt take none of the warnings seriously. My phone then wiped itself and left me wit the message Reload Software 513
After searching for a solution for this, i didn't really have much luck. Mainly because the desktop manager i was using (v4.7) was different to the one other people had used and even different to the one a KPB was showing me on the solution centre bit.
I got off the phone to an 02 helpline who then tried to instruct me the same way this website had tried too. They think the problem is because i do not have the latest Desktop Manager V5 or something.
If anyone can talk me through what to do, or has any help, it would be greatly greatly appreciated
Solved!
Go to Solution.

No, sorry, I don't know why I assumed you had an 8320 Curve.
I have edited my post above to the 8900 link and software.
Forget about the 8320... my mistake (though it would not have loaded to your 8900, so no worries there).
Download the OS. Find the downloaded *.exe file and double click on it to install it to you PC.
Follow the directions in the link... step by step.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error Msg - reload software 552

Hi everyone, Can someone help me pls
I downloaded the Blackberry Protect, it asked me to reboot. I did and it came back with RELOAD SOFTWARE 552.
Its not coming on apart from that message.
I have tried taking out and putting back both the battery and sim card, nothing is working.
Please what can i do

Hi
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps. This option is available with
BlackBerry Device Software 3.8 and later.
1. In the device Options, click Security.
If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type “blackberry”. All the data on the BlackBerry device is erased.
On some new versions of BlackBerry software, the menu navigation is slightly different.
1. Go to Options.
2. Select Security Options.
3. Select General Settings.
4. Click the Menu key.
5. Select Wipe Handheld.
6. Click Continue.
7. Type “blackberry”. All the data on the BlackBerry device is erased.
Launch the new Desk Top Software on the computer
1. Connect your device to your computer.
2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
3. Do one of the following:
* To download an update, click Get update.
* To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
Ensure the new OS is the one you prevously downloaded.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Hello, I have iMac from Oct, 2010 and have OS 10.6.7 and multiple users. Mail icon was accidently removed along with program. Mail 4.4 is on other users but when I reloaded software my user got Mail 4.3. Mail 4.3 did not work with latest OS. Ideas?Matt

Hello, I have iMac Itel i3, from Oct, 2010 and have OS 10.6.7 and multiple users.
About 3-4 days ago the Mail icon in dock had question mark and was accidently removed, along with program on my user. Oops.
1. Mail 4.4 is on other users and works fine, but for me it does not work and tells me V4.3 does not work with latest OS X.
2. I reloaded software from my user with original disks (Oct, 2010) and got Mail 4.3 again. Mail 4.3 did not work with latest OS. I am unable to load Mail. Gives Yellow error message.
" You have Mail version 4.3 (1081/1084). It can’t be used on Mac OS X Version 10.6.7 (Build 10J869). For more information, click the Help button."
3. Tried to update software and look for update for mail 4.3 on Apple site to no success.
Hate to go to MS-Entorage ( I may need to learn something new and alien) mail program since contracts are in Mail/Address Book.
Ideas?
MattDeeds

Matt,
I would download and run the 10.6.7 combo update.
http://support.apple.com/kb/DL1361
Regards,
Captfred

Reload Software Error

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