Reload softwares 513, help!

Hi, After 3x wrong password, device wipped and error on screen reload softwares 513 I have been searching an trying for hours now and all the steps described don't work - - installed version software and device - BUT no option available to update software in manager - when trying to connect to device, get always error message that software cannot communicate with BB can you please help! Thanks, Bram

Hi
You don't mention what version of the OS or DTM you are dealing with. We can deal with that after finding a solution to the new issue of the PC not recognising the BB.
Make sure that you are using a proper data cable, preferably the BB one which came with the device. Many cables - which look the same as a data cable - permit charging only.
Next, after confirming that the cable is satisfactory, ensure that you are using a known good USB port on the PC. Not all ports are connected to the board inside the computer.
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Reload Software 513 help

my goshh i dont now what to do in my bb phone.whats goin on? pls help me.. if anyone knows about reloading 513 in 8900 bb phone

Hi lolzka145,
Welcome to the Suppport Forums!
You may need to start a software reload without the battery inserted then reinsert the battery after the software reload has started. See: http://bbry.lv/k9pwuZ
Unless you have a backup file you will not be able to restore your information.
Hope this helps.
-FS
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Error Message : Reload Software 513

I know various people are going to direct me to previous threads and topics about this, but i can assure you that ive checked and scoured the internet to no avail.
To cut a long story short, I plugged my Curve into the computer, it asked me for a device password, i didnt know what it was, i tried various things, and due to my stupidty i entered the wrong password 10 times and didnt take none of the warnings seriously. My phone then wiped itself and left me wit the message Reload Software 513
After searching for a solution for this, i didn't really have much luck. Mainly because the desktop manager i was using (v4.7) was different to the one other people had used and even different to the one a KPB was showing me on the solution centre bit.
I got off the phone to an 02 helpline who then tried to instruct me the same way this website had tried too. They think the problem is because i do not have the latest Desktop Manager V5 or something.
If anyone can talk me through what to do, or has any help, it would be greatly greatly appreciated
Solved!
Go to Solution.

No, sorry, I don't know why I assumed you had an 8320 Curve.
I have edited my post above to the 8900 link and software.
Forget about the 8320... my mistake (though it would not have loaded to your 8900, so no worries there).
Download the OS. Find the downloaded *.exe file and double click on it to install it to you PC.
Follow the directions in the link... step by step.
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Reload Softwares 513

Hi my name is Jojo. I did something stupid today. I locked my keyboard on my phone and I used up all my attempts to open it and now it said to "Reload softwares 513".   What do I do now or How do I do it? It is a Blackberry Curve 8330 Smartphone....Please help me...
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB13003 "JVM 513" error appears on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Reload Software 513

I've only had my blackberry curve 8900 for about 2 months, twice it has asked me to enter my password as usual but instead of them appearing as stars when i'm typing them it comes out in letters then whe i press enter is says.. type blackberry to continue even after following those instructions it wipes off everything.. this has happened twice and it's so inconvenient as most of you would know... but yesterday it did the same thing but the screen went white and the message 'Reload software 513' appeared with a line going across a circle with a box inside..... is this a fault or something that can be repaired easily????

Hi and Welcome to the Forums!
It sounds as if you are mis-typing your password -- and after the maximum number of allowed attempts, it automatically wipes the device clean (as a security precaution, on the assumption that you are not the "owner" of the device). What it also does, during the password retries, is to show you the password in clear text after some number of failed attempts.
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB00588&slic...
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10385&slic...
As for the 513 error, here's a KB about that:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13003&slic...
Hope something there helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I need to reload software 513

i need to reload software 513

Follow the directions here:
KB19915 How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Curve 8900 - 'Reload Software 513'

My Son was given a Curve 8900 and has used it for months without any problems. Yesterday some of his friends messing about tried to access his phone and put in wrong pin number several times.
His phone is now showing a message 'Reload Software 513'
We have never syncrinised this phone with the internet, so not sure how we go about sorting out this problem, so any advise would be appreciated.
Thank you.

Hello JaxT,
Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.
Cheers,
-FB
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How reload software 513

it asked me for my password and typed it in and it said in vaild password then type black berry it did that for 5 times then it said wipe memory then now it says reload software 513

Hi and Welcome to the Forums!
See this KB (along with the links within it):
KB13003 "JVM 513" error is displayed on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Reload software: 552 HELP ME

I have a problem:
I had to reboot my bb curve 8520 and when I did I got white screen and on it was:
"Reload Software: 552"
it looked like this:
I hope someone can help me solve this problem, because I can not do anything now

You are going to have to connect your device to your computer to reload the software.
Please take a look at this link.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB18751&sliceId=1&cm...

Phone LOCKED showing "reload software 513"

I don't have the back up file and I can't unlock my phone!!! Ahhhhh
I have talked to two different people at tech support and still nothing. Is there a Superman or woman to save my day????

Hi rickymassey,
Check out the following KB regarding the issue you are experiencing and how to resolve it:
http://www.blackberry.com/btsc/KB13003
Cheers,
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Error Message 507 while reloading software

I have BB 9700 bold having os 6 installed on it and was reloading the software again, but after restoring my data on my bb desktop (for mac) , there was a notification to update the software and then suddenly it crashed in the middle. After that it's only showing "Error 507 Reload Software" if I open DM it says that "The BlackBerry® Desktop Software cannot connect with this device." with Cancel, Repair and Retry option. If I choose to Repair the software it will start repairing but after sometime it showing the same error " Error 507 reload software"
PLEASE HELP... I really don't know to do next or how to fix it up ?

Hey rakesh85,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the JVM error on a Mac: www.blackberry.com/btsc/KB19767
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Help reload software 552 !

Hello ! It is the second time my blackberry 8520 does the "reload software" problem.The first time I updated the OS cause the pc recognized my device. This time it doesnt ! I've tried to remove the battery ,put it back on but nothing works . Could it be cause the device isnt charged enough ?
Thanks in advance

is that there are times when we download and install a specific os to install on our blackberry, no matter the method we use
(destokp manager, apploader) wanting to load the os, it turns either dm or apploader does not recognize that you have installed on the pc therefore can not perform the flash, if it is true and you know you have to delete the vendor file
(C: \ Program Files \ common Files \ Research In Motion \ AppLoader),
it is also true that there sometimes that is not enough, here is the explanation of why, in fact there are two vendor files, which are installed on different routes, we have to do is simply delete this second vendor file and thus must go to this path
C: \ Documents and Settings \ Administrator \ Application Data \ Research In Motion \ BlackBerry \ Loader XML
(before should go to tools, folder options, view, and enable show hidden files and folders, if they do not be able to visualize this)
then delete it, ready to try flashing again, this time if your will be recognized, regardless of the method that uses luck I hope will be useful
more
http://supportforums.blackberry.com/t5/BlackBerry-Bold/BB-Bold-9700-update-problem/m-p/2558925/highl...
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BBCurve8520 : "Reload Software 552" URGENT!!! I need help now...

I 'm using BB curve 8520 now. Recently, I installed a couple of applications through BB App software on my device. I reboot my device after downloading apps but while restarting my device it stuck on "reload software 552" in the white screen. I removed and put it back my battery, same thing goes on. I don't know what to do. so, i tried to find solutions on google. i have tried application loader but it says "Desktop loader is unable to connect the device. you may need to enter the password on the device" after the status shown 100%. I don't even have a password on my device. I'm so confuse about what is happening to my device. I cant backup my data through BB desktop software because it says my device is disconnected (I'm still connecting my device with USB) no matter how many times i click on Retry, it says unable to connect the device. My Problem is how to connect my bb with my pc (even though i had connected my device with USB, it didnt seem to work) and how to solve the "reload software 552" (Really need help D. Anyone could help me to solve this problem? Thanks.

Additional Information:
Thats what it says whenever i try to connect my bb.
I cant connect my device. Help...

HELP! Reload Software 552 Error??

Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

Hi and welcome to the forums!
1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
3) What does the "windows installer won't work mean?
4) Tell us every detail you can think of so we can help with the best advice.
Either way we can get you through fixing the error, Ok?
Thanks,
Bifocals
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Frozen Phone saying ; "Reload Software: 552" ?? Help !!!!!!!!!!

My screen is frozen on a WHITE SCREEN, with the words "Reload Software 552". I have taken the battery out and had no corrections to this issue.
I admit that in the 3 days that I have had my new BB Tour from Verizon, that I downloaded plenty of Apps from BB App world and some from Crackberry.com. Are these the causes for the FREEZE ?
Can I just reload the software from my BB Desktop Manager ?
How can I prevent this from happening again ?
Matt

Hi and welcome to the Forums!
Here is the procedure for that error code:
KB18751 Error "App Error 552" or "Reload software 552" is displayed on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload softwares 513, help!

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