Reload system 552? help!

Hi there,
my fiancee's blackberry had an app update on her curve this morning so she installed the update, and then had to do a reboot. when she rebooted, it wouldnt power up and came up with "reload system 552"? what do i do?

Hi
Reload the OS
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CP​ID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
and save it to computer.
If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.h​tml
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Similar Messages

  • Reload software: 552 HELP ME

    I have a problem:
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    "Reload Software: 552"
    it looked like this:
    I hope someone can help me solve this problem, because I can not do anything now

    You are going to have to connect your device to your computer to reload the software.
    Please take a look at this link.
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB18751&sliceId=1&cm...

  • I got a flashing folder with a question mark. I got a new hard drive and upgraded to 4 gigs and can't open anything or reload the operating system? Help?

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    Prep your new drive:
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    1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.
    2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
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    4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
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  • BBCurve8520 : "Reload Software 552" URGENT!!! I need help now...

    I 'm using BB curve 8520 now. Recently, I installed a couple of applications through BB App software on my device. I reboot my device after downloading apps but while restarting my device it stuck on "reload software 552" in the white screen. I removed and put it back my battery, same thing goes on. I don't know what to do. so, i tried to find solutions on google. i have tried application loader but it says "Desktop loader is unable to connect the device. you may need to enter the password on the device"  after the status shown 100%. I don't even have a password on my device. I'm so confuse about what is happening to my device. I cant backup my data through BB desktop software because it says my device is disconnected (I'm still connecting my device with USB) no matter how many times i click on Retry, it says unable to connect the device. My Problem is how to connect my bb with my pc (even though i had connected my device with USB, it didnt seem to work) and how to solve the "reload software 552" (Really need help D.  Anyone could help me to solve this problem? Thanks. 

    Additional Information:
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    I cant connect my device.   Help...

  • HELP! Reload Software 552 Error??

    Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

    Hi and welcome to the forums!
    1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
    2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
    3) What does the "windows  installer won't work mean?
    4) Tell us every detail you can think of so we can help with the best advice.
    Either way we can get you through fixing the error, Ok?
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Frozen Phone saying ; "Reload Software: 552" ?? Help !!!!!!!!!!

    My screen is frozen on a WHITE SCREEN, with the words "Reload Software 552". I have taken the battery out and had no corrections to this issue.
    I admit that in the 3 days that I have had my new BB Tour from Verizon, that I downloaded plenty of Apps from BB App world and some from Crackberry.com. Are these the causes for the FREEZE ?
    Can I just reload the software from my BB Desktop Manager ?
    How can I prevent this from happening again ?
    Matt

    Hi and welcome to the Forums!
    Here is the procedure for that error code:
    KB18751 Error "App Error 552" or "Reload software 552" is displayed on the BlackBerry smartphone
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HELP! My 8520's come up with 'reload software 552'

    My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
    I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

    My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
    I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

  • Help blackberry curve 8520 screen gone white with funny icon and saying reload softwear 552

    hello my blackberry curve 8520 screen has gone white and funny  circle icon has come up with reload softwear 552 at bottum of screen what do i do as it wont do anything ive tried battry pull and turned back on and it still brings that up
    Solved!
    Go to Solution.

    It seems that you have not installed the correct blackberry software for your device, or might be select the incorrect carrier for your blackberry handheld. You need to download the correct blackberry software with your service provider and before installing the software, disconnect your BB device from the computer and then install it with proper administrative privilege.
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    Good luck..!!!
    Regards,
    Mayank

  • Reload Software 552 - Is all my data lost?

    Hi everyone, 
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    Many thanks. 

    You have NO recent back up of the device, or have BlackBerry Protect installed and working?
    Yes, you will likely lose your contacts and personal information on the device.
    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you may see your PIN listed, or you might see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
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    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • What's the safest way to reload system software

    What's the safest method to reload system software on an intel iMac? My wife's iMac has been behaving erratically.  I have run hardware and virus scans and found no issues. Virus software is Saphos and up to date. Problems began after a brief (5 second) power failure in the neighborhood. My Mac Pro seems fine. Both were on and connected to the internet at the time. I've run a full backup on the iMac so all important files are protected. What next?

    Also, your system may have been slow because you installed antivirus software.
    DO NOT reinstall Sophos Antivirus.
    OS X has it's own built-in software tools to help in detecting or blocking of potential malware.
    Some anti-virus solutions can slow down your Mac, but to be honest, the best anit-virus is you, the user and your brain.
    Don't visit questionable websites or website you are unsure about.
    Don't install pirated software or software downloaded from a questionable or unknown websites or sources.
    Java is a vulnerability right now, if you do not need it, don't use it.
    Use a browser filter and pop-up blocker
    Don't open email attachments from email addresses that you do not recognize.
    Install security updates when they become available
    Educate yourself as to what threats are common and active.
    In effect, use your brain as the AV filter.
    Follow that advice and in MOST cases, you will be fine and won't feel the need to have to install antivirus software.

  • Blackberry Curve Screen Frozen states reload software 552

    Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen  states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

    Hello keastman, 
    Welcome to the support forums. 
    This article should help you out regarding your "Reload Software: 552"
    Error "Reload Software: 552" is displayed on the BlackBerry smartphone
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Reload Software 552 - Can't Restore!!

    Hi all, I have a 8520 and just after installing a new app its crashes with this msg : "Reload Software 552"
    I have been reading many articles, one of them from official site (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18751). This one has one step where i should connect through the USB without the battery, but is not working on my phone. If I took the battery I can't connect with the PC.
    ALso, Im still having one problem. I could re-install the OS but the phone its restore to 0, the MENU does not have the any of the apps, I can see all on my SD (apps, pictures) but I can't access any of this from the OS.
    I hope somebody can help me on this as my Bberry is My right hand!!

    You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
    http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
    If JL_Cmder does not work, follow this instructional:
    http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Reload Software: 552 AND computer can't connect

    I've been at this trying to fix my phone for 2 days and still nothing.  I installed an app that didn't work (it came up with an error) so I uninstalled it.  I told it to reboot later and then later did a battery pull.  After that, it came on and said "Reload Software: 552" and I can't get it to reload the software.
    I think it has something to do with the drivers.  I have Vista.  It was barely detecting it at first, and when I tried to reinstall it it would always mess up somewhere in the process.  I tried with the battery both in and out.  However, after resetting or when the battery was out, Windows told me it was installing the software driver.  So I thought that I should re-install Desktop Manager.  I redownloaded it, and clicked repair (Maybe I should try "Uninstall," make sure the drivers are deleted, and reinstall it?) and then after that it couldn't detect it at all.  I directed Windows to install driviers directly from C:\Program Files\Common Files\Research In Motion\USB Drivers and it told me "Windows cannot install this because another process is using the file."  I copied the drivers to my flash drive and had it install from there, and it did the same thing without even reading my flash drive so I suspect it's a Windows configuration file that is in use.  So I tried the same thing in Safe Mode, even opened the Task Manager and ended a few processes that don't crash my computer upon doing so, and still it said that.
    Oh, and the AppLoader program doesn't work either.  The device box is blank and the check box to scan for devices is grayed out no matter what I do.  Even installing Desktop Manager using WINE for Linux doesn't work.
    So I am completely out of alternatives.  Any idea what I should do?

    Wow... so it's not just me?
    Paco, I'm on the THIRD phone that has done this. I've been on these forums looking for help.
    But I'm seeing something I hadn't seen before: someone else who: added a program and removed it... .is running Windows Vista (I'm using SP2)..... and the machine will NOT recognize the phone when the reload is attempted!
    I have no answer for you (yet). I'm pretty upset with my carrer (T-mobile).... Why, with all the people I had to tell of my issue, does NO ONE see this as a problem? (Um.. Ma'am.. have you recently loaded a program? Which one(s)?)
    If we can find a resolution, I would rather go back to my 8220! I am not so happy with this 8520!
    Pax,
    GFApryl
    Detroit

  • Blackberry 9630 Tour - Reload Software: 552 - Mac

    This is my second Tour since I bought my first Blackberry a couple of weeks ago.  I know I'm definitely not in the norm as being a Blackberry user and a Mac user as well, but I need help.  I recently was deleting some frivolous apps I had downloaded from App World, and when I rebooted, I was met with this error message - Reload Software: 552.  I've seen some of the other posts here regarding the same error message, but I'm having a problem loading any software onto my device since Desktop Manager only works on Windows computers.  I can't even download the OS to install because that page requires IE 5.5, and they stopped making IE for Mac 4 years ago.  I don't want to have to keep trading in my Tour, especially if this really is a problem that I could possibly fix myself.
    Does anybody have any suggestions for me to try?  Removing the battery gives the same results, and the folks at the Verizon store I took my first Tour to didn't know what to do, and that's why they had me just swap it out completely.

    HI and Welcome to the Forums!
    FWIW -- Here is the official KB about the 552 error:
    KB18751 Error "App Error 552" is displayed on the BlackBerry smartphone
    Sadly, you are correct that DTM presently only runs on PC's to do what is necessary. But, what is necessary is to reload the OS, which means you need to find a PC to do that on since you can't do it on your MAC. Perhaps you can take the KB to the store and show them and they can do it for you?
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Reload Software:552 and then "Application loader was unable to connect with your device."

    Hi guys
    I'm new to this forum and looking for a help please..
    My curve 8900 got the "Reload Software:552" message on the screen. I was trying to uninstall an application and after it asked me to reboot, it showed me that message. I already try to reinstall the OS like most of you guys said. But when I already in the process of that, it showed me "Application loader was unable to connect with your device. Please re-connect yout device, enter password, if requiered, and retry" 
    I was trying this steps..
    1. use the BlackBerry Desktop Manager
    2. connect the BlackBerry to the computer using a USB cable
    3. click application loader, then start
    4. then i choose the OS and apps i want to install it also
    5. after i click finish and the process start, i stuck on the task 2 of 5 "wait for device initialization" and then the message "Application loader was unable to connect with your device. Please re-connect yout device, enter password, if requiered, and retry"  showed.
    I try and try again but there is no use. it keeps show that message.
    help me please, this really frustrates me
    Thanks in advance guys..

    1. Make certain your USB cable is connected to a main REAR USB port on the rear of the PC, not a front USB port, not a USB hub.
    2. Try loading the OS with these instructions (make sure that Desktop Manager is not running):
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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