Reloading CS5 upgrade using CS2 serial number

Several years ago I upgraded from Photoshop CS2 to CS5.  I recently had to have my computer reformatted.  When I have tried to reload my CS5 upgrade using the CS2 serial number it isn't accepted.  I went to the Adobe site and downloaded CS2 but I still can't reload my CS5 disk.  From Adobe it seems I need a code to unlock the CS2 activation but I can't seem to get help this way.  Now what do I do?

Now what do I do?
No need to -re-install CS2 at all.
Just install the CS5 upgrade (the upgrade contains the full program code), enter your CS5 upgrade serial number then enter your CS2 serial number when prompted.

Similar Messages

  • How can I install Dreamweaver CS5.5 using my serial number? I only see the trial download for CS6.

    My company bought CS5.5 Creative Suite, and one of my coworkers used our license for Dreamweaver on his computer. Now he has left the company, and I would like to install the license on my computer so I can use it from my station.
    When we installed the software on his computer, we simply downloaded the trial version and then entered our serial number. However, now I can only find the download for CS6, and putting my serial number in there for CS5.5 does not magically download that version for me, unfortunately.
    Does anyone know how I can install the license on my computer? I thought it would be allowed to have it on two computers, just only one computer would be able to access the software at a time. I just need to figure out how to install it...

    I talked to Adobe staff, and apparently I needed to use the Adobe licensing website, licensing.adobe.com. I'll need to talk to my IT department, who bought the software, to get the account information for the site, but I'm on the way to success!

  • How do I get CS5 upgrade to recognize CS2 serial number

    Copy of CS5 upgrade whether downloaded or off CD will not recognize the CS2 serial number as a good number -- how do I load this on a new computer

    Found the answer -- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html
    Contact Adobe Support for unlocking 
    If you can't resolve the issue, an Adobe Support agent can help. Adobe Support uses a process called unlocking to bypass the Serial Number Upgrade screen.
    Important: Adobe Support cannot unlock your serial number until they verify that you qualify for the upgrade. When you contact Adobe Support, be at your computer to complete the following upgrade verification workflow.
    Chat with an agent
      Click Chat Now, above, to contact an Adobe Support agent.
        Do one of the following in the Serial Number Upgrade screen: 
    Windows: Press Ctrl+Shift and then double-click.
    Mac OS: Press Command+Shift and then double-click.
      The Upgrade Code window appears.
        Read the Challenge Code to the Adobe Support agent.
    I was able to get the unlock code by chatting with an agent  -- almost 2 hours  but have the product CS5.5 Design Premium installed and it now shows as registered in my account.  Thank you for your help

  • I need a CS2 serial number to complete my CS5 re-installation.

    I need a CS2 serial number to complete my CS5 re-installation.

    use your own cs2 serial number if you're installing an upgrade.

  • We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

    We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

    Creative Suite 6
    Click the Buy link for the Suite you want to upgrade to.
    I want to buy: <select Upgrade>
    I own: <select the CS5.5 product you already own>
    Platform: <select Mac or Windows>
    Complete your CS6 upgrade purchase.
    Note that CS6 is superseded software and will receive no further upgrades or updates. Adobe has stopped working on CS6.
    Adobe now promotes their Cloud memberships. So consider subscribing to an Adobe Cloud membership if you want up-to-date software which will be upgraded regularly.

  • I previously had PS CS5 Trial installed but removed it using both Control Panel Programs and deleting all files from the CS5 directory on Program Files.  I then installed a purchased product from Adobe disc using the serial number on the case.  But when I

    I previously had PS CS5 Trial installed but removed it using both Control Panel Programs and deleting all files from the CS5 directory on Program Files.  I then installed a purchased product from Adobe disc using the serial number on the case.  But when I try to launch it, I get a screen headed Photoshop CS5 Extended Trial.  It asks for the serial number and says that my trial has expired.  It rejects the serial number from the Adobe case saying "This Serial Number is not valid for this product".  It thinks that I still have the expired Trial Version installed.  How do I convince it (the program) that the Trial Version is long gone and the currently installed product was installed with a valid and accepted serial number????

    Let me know how it goes. Go into your Adobe account and register your serial number asap.
    https://www.adobe.com/account/my-products-services.html
    That way, should you lose it or you need support, it is on record that it's yours and you can fetch your s/n it from anywhere.
    There are too may sad stories here, where people forgot and the box is buried or lost.
    Gene

  • I purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

    i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

    Yes, I have a TLP license, so which kind of upgrade should I buy?
    I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

  • I've loaded my CS5 onto my ,ac book air but need adobe also...how can i download adobe acrobat using my serial number?

    i've loaded my CS5 onto my ,ac book air but need adobe also...how can i download adobe acrobat using my serial number?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Hello.  Can I install a Final Cut Studio 3 Upgrade package using a serial number from an old Final Cut Studio 1 package?

    I would like to install Final Cut Studio 7 on my Macbook Pro (2012).
    I may be able to get an upgrade package, which will mean I need a previous version of Final Cut Studio to install it.  I have an old Macbook with Final Cut Studio 1 on it.  Could I use the serial number from that version of Final Cut Studio to activate the new upgrade on a new computer?
    Thanks,
    Mark

    Thank you Jim.

  • Install CS5 UPGRADE from cs2 on Windows 8

    I just purchased a Windows computer running Windows 8, and I want to install on it CS 5. But the CS 5 I have is an upgrade, so it won't install unless I have CS2 (my previous version) already on the computer, and CS2 won't install on Windows 8. What do I do?

    unless I have CS2 (my previous version) already on the computer,
    You don't need to have CS2 installed.
    If the CS5 upgrade installer cannot find an earlier qualifying version installed then it will prompt you to enter the CS2 serial number instead.

  • I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

    I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

  • I have CD version of Adobe Photoshop Element 9. I have CD version of Adobe Photoshop Element 9. I have purchased the new Macbook which does not have DVD drive. Can I download this software over the web and install using the Serial Number I have. Thanks,

    I have CD version of Adobe Photoshop Element 9. I have CD version of Adobe Photoshop Element 9. I have purchased the new Macbook which does not have DVD drive. Can I download this software over the web and install using the Serial Number I have. Thanks,@

    yes,
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Upgrade trouble - invalid serial number??

    Hello all,
    Maybe I'm just missing something obvious here, but I'm trying to upgrade Logic 7.2 to Logic Studio.
    Early on in the install there is a prompt for entering your serial number. I do that, using the serial number on the Logic Studio install documentation. Then I receive another prompt asking for my original serial number, or to insert my xskey. My xskey is always attached to my mac, so I figured I don't have an original serial number, and my xskey is attached, so I select continue. But then I get a prompt that reads "The serial number you have entered is invalid", and the install can't continue.
    Is there something I am supposed to enter in that second serial number prompt? Seems like my xskey is not being recognized. But my 7.2 install runs flawlessly.
    Now this is the interesting thing, the xskey I have is old (been using Logic for years). It's one of the old Emagic keys (the blue one), not the Apple xskeys. Could this be a problem? Has anyone else had this issue? Is there a work-around?
    Thanks in advance.

    That has to be frustrating waiting for that...
    My L8 upgrade is ordered, hope I don't go through that.
    So do you have the original manual that came with L7 upgrade?
    Mine has it on the inside cover, haven't looked at the dongle # to see if they are the same.
    As well, is your dongle updated to the latest? That's what I had trouble doing with the 7 upgrade, I had to update the dongle first. Mind you you're using 7.xx so it should already upgraded, but just thinking.
    Later
    Message was edited by: seclusion

  • When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

    When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
    / Jojja

    Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
    My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay  I bought a computer that had CS5 installed on it (but it didn't come with the install disks)  This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
    Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
    One more thing, you should  also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
    Good Luck. I really hope it all works out for you.

  • If I have a hard copy of Lightroom, can I use my serial number to get a digital download?  My new computer (PC) doesn't have a disk drive.

    I have a hard copy (disk) of Lightroom 5.  I just bought a new computer (PC) that doesn't have a disk drive.  Can I obtain a digital download using the serial number I already have?

    install lr 5.7.1 directly instead of installing lr 5 and updating.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Maybe you are looking for