Relocate Master Socket with Infinity Installation

Hi
Our BT master socket is located in the porch / hall area with no access to power sockets.
When I upgrade to Infinity, I'd like the engineer to relocate the master socket to the living room (with access to power sockets, TV etc.). I'd also like the engineer to re-route the external wiring so that the wire enters the house in the living room.
Seems like a reasonable request to me – but I'm keen not to be charged.
Any advice is welcome. Many thanks

An Openreach engineer may reroute your external wiring but I doubt it if it is a contractor. Moving the master socket inside will normally be carried out no problem by an Openreach engineer but again if you get a contractor he will probably not or be reluctant do it.
Contractors are paid a set fee per install and as a result will not do any more than they have to and want to be in and out as quickly as possible. All you can do is ask at the time or if you want to guarantee that it will be moved, pay for it to be done.

Similar Messages

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    Monday afternoon we had a phone call on the line to let use know the Sky engineer was on his way to fit a new HD box, we then had a storm hit for around and hour.  At 5pm we went to make a call and our cordless phones (fitted to diy extension) had no dial tone.  We then went and put the phone base station in to the master socket that has the new infinity faceplate on it.  Plugged into the bottom slot and no dial tone  We then went out and purchased a £10 corded phone and plugged into the slot on the master socket, no dial tone and no power being supplied to the hand set to operate memory functions/lights etc etc  Strange thing is Infinity still works fine.
    Called up to log an engineer visit and told that if the fault is found with my wiring it will cost £130 :/ am I right in thinking that everything coming into the house and terminating at the master socket is BT's responsibility ? and the fact that I have had 2 phones hard wired into the master socket as evident that it is the socket or cab thats at fault?
    Just want to check this as every email/phone conversation/text message, keeps saying it will cost me £130 if no fault found or with my wiring.
    And £130 for a call out is a bit steep if there was no fault ! or is that just me?
    Solved!
    Go to Solution.

    Engineer has been and gone ! says it is a problem with the Infinity socket, when he takes it off he can get a dial tone but when he puts the face plate back on we lose the dial tone again.  He said he will have to get an Infinity engineer out, could be today but might not, which means Monday or Tuesday
    Does not look good after my last BT experience......
    http://community.bt.com/t5/BT-Infinity/Customer-Se​rvice-DOES-NOT-EXIST/m-p/157427#M3551

  • Trouble with Infinity installation and now phone l...

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    Hi Simonas,
    I am really sorry you had to stand there and watch your engineer disappear over the horizon!  Its poor when that happens and I apologise you had further problems trying to get help on our call queues.
    I'll be happy to have a closer look at this for you and give you a call back so we can get everything sorted out.
    Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity 2 and Master Socket.

    Hello all. We ordered our BT infinity 2 and telephone line and they said the engineer will be coming on the 13th to set things up. After looking through the installation of BT infinity I found out that it has to be connected to a master socket. This is my problem.
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    Reading through some of the posts, a lot of the installation depends on whether you get a decent engineer, luckily I did.
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  • What's involed in the Infinity installation

    Hi all,
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    Thanks
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    The engineer who set up my BT Infinity last week was here for less than an hour. He called about 15 minutes before he appeared to warn me he was going to work on my line at the cabinet. When he got here he installed a new face plate on the master socket with a dedicated VDSL socket and a separate telephone socket so more filters required. He connected the VDSL socket to the VDSL modem he brought with him. He connected his test equipment which checked the upload and download speed which were 10 and 40 respectively - apparently he got 46 down at the cabinet. 
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  • BT Infinity Installation query

    Hi
    I'm considering having BT Infinity installed.
    However, my current Master Socket is located in box room upstairs and would require a lot of furniture removal to access it. Can a new Master Socket for Infinity be installed in the hallway (where the cable comes into the house) - effectively inline before reaching the ols M/S - but still have the other room extensions running from the old M/S and Infinity Modum/Hub run from the new M/S?

    If you are lucky enough to get an Openreach engineer I'm sure he/she will help you do that however if it is a contractor that you get then I doubt if he would be willing to move the master socket. They are paid per job and as such want to be as quick as possible but you could always ask.
    When you place your order you should explain what you want and request that an Openreach engineer is sent to do the installation. It might fall on deaf ears though.

  • Master socket

    Traced out phone circuit in my bungalow which has a junction box in the loft at point where phone line enters then spurred with master socket, with capacitor, at end of longest line.
    Any advice please ???
    Siscokid
    Solved!
    Go to Solution.

    Hi and welcome to the forum
    Not sure what advice you require, you are not allowed to touch/move/tamper with the main socket.
    This is the responsibility of BT Openreach
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • New infinity install with a master socket move - w...

    As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
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    Could someone advise please...
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    3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

    Thanks for the reply & welcome Michael.
    Some subsidiary questions then please.
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  • BT Infinity / Master Socket

    Hi,
    Last week I had BT Infinity installed, but having done some reading around I'm slightly concerned by the work that was (not) done, and thought I'd post this for some advice.
    I used to have an ADSL Nation NTE5 faceplate, from which I had wired a telephone extension.  I also had my ADSL router connected via a 5m (or so) RJ11 extension cable, as my master socket is nowhere near a power socket.
    While the installer was there, I asked about moving the master socket but he indicated that I'd have to pay BT to have this done (though he actually recommended I look for a local contractor who could do it much cheaper).  I've since heard that some rather more helpful installers have done this work as part of the job!  Perhaps the fact that mine was the last of the day meant he just wanted to get away early...
    In the end, he reused my RJ11 extension cable to connect my BT Openreach modem to the master socket, but I'm concerned that this isn't a good idea and should actually have been done using CAT5e?  I asked about running an extension from the master socket to be able to connect the OR modem elsewhere in the house and he indicated that this is possible.  Subsequent reading around suggests this isn't possible though, and you can only run telephone extensions from the new faceplate?
    Does anyone have any advice?  My ideal scenario would be to have the OR modem in our utility room (used to be the garage), and to probably connect the Home Hub via powerline - or CAT5e - from somewhere more central in the house.
    Thanks in advance - I'm more of a software guy, so this isn't my area of expertise!
    Cheers
    Nat
    P.S. This all started because I've had a couple of dropped connections since the install, which could only be resolved by power cycling the OR modem.

    The engineer should do either of these.
    Move the nte5 to where you need it.
    Do an nte5/ extension swap.
    Run an internal data extension.
    Run an external data extension.
    If they say you have to have it at the point of entry then they are not being completely honest with you.
    Perhaps it was a contractor/ mobile workforce chap and not an openreach engineer.

  • BT Infinity and My 3 Master Sockets!?!

    Hi All,
    I've had Infinity 1 for around 6 months now, but I've never come close to achieving my quoted speed of 38mbps (highest I've got is 28-29 mbps)
    I'm a little concerned that this may be because of the (what seems to me) unusual wiring arrangements I inherited from the previous owners - basically, I seem to have three master sockets. I've attempted to draw a diagram of the setup:
    The orange and black lines represent the A and B lines from the cabinent and connecting to each of the master sockets. The dotted line is just meant to show that this wire goes through the wall and inside the house to the master in the living room. Inside the grey box, all the cables are crimped together using jelly crimps.
    The master in the living room is the new style fibre openreach box with the bt socket and rj11 socket. The other two sockets are NTE5 master sockets. All three sockets have a dial tone!
    So my questions are:
    1. Do I geniunely have three masters, and is this right (i.e. a perfectly ok installation or a botched job?!?)
    2. Is this going to affect the speed of my Infinity connection
    3. Can I disconnect the two additional master sockets (or does this break the law and I need an Openreach engineer to do it?)
    Cheers,
    Matt

    I agree with Horner_J.  A couple of extra comments ....
    If not then they are wired the way you show, which is wrong. This should have been spotted and corrected at install.
    Unfortunately, it is very common for the installers not to notice such incorrect wiring.  In my case, I explicitly asked whether it would be an issue and was told that is would not.  My speed soon dropped from 50 at install time to around 12 (and briefly to 3).  When the issue was rectified, it raised to around 70 (eventually, DLM took around 3 weeks to allow it).
    and using one of the extensions should make your internet drop. 
    I don't agree with that.  It may well be that using one of the extensions will cause lots of noise and eventually give you much lower speeds, but it may well not make it drop.  It didn't in my case.
    If not then you need BT to do it.
    Or to accidently cut the bad extension wires just after they come out of the junction box.

  • BT Infinity and the Master Socket - will they / wo...

    It seems that they won't. Well not unless you pay. Like many others posting on this forum, I was seduced by Infinity, but then confused by the requirements of installation in respect of the utilisation of the master socket and subsequent location of equipment. My house is typical of the problem - master socket downstairs front of house - wanted equipment sited upstairs back of house. Didn't want an extension draped around the place. I needed to know: 1. Can the master socket be moved? 2. If it can be, is this part of the istallation? 3. If it is not part of the standard installation is there a cost associated with it? 4. What is the cost? Sounds straightforward - it wasn't. I won't bore you with the frustrations of BT customer services, these are well documented elsewhere on the forum. Suffice to say, I have decided not to go ahead with my order. Not because of the content of the eventual reply, but because these frustrations. Anyway, I did eventually get a response by using the complaints route - as BT seen unwilling to share this information, I have. Hope it helps. RESPONSE FROM BT COMPLAINTS DEPARTMENT: The power needs to be plugged into the master socket so that the engineer can plug in your new Hub and Openreach fibre modem. If you haven't, no problem. Your engineer can run an Ethernet extension cable (up to 30 metres long) from where you can plug in your Hub and Openreach fibre modem back to your phone master socket. This extension can only go along walls - not under carpets or floors. If this is not suitable we can arrange a shift to be done, to move your master socket to a position of your choice. This would involve a one-off cost of £130.00. So there you have it.

    @john46
    'the engineer can convert an existing extension into a master for free or run a data extension also  free'
    Depends on the type of cable really, if its 'phone wire', you know those thin strands of copper coated steel then that would kill the broadband.
    Also most peoples extensions are the untwisted 10, 15, 25, etc metres reels you can buy from a supermarket, again not ideal for ADSL Broadband, let alone FTTC.

  • Installation / speed problems with Infinity

    I had Infinity 1 installed in mid September.  I was promised 40.8Mb/s download and 6.1Mb/s upload, so I went for Infinity 1, knowing that the download would be capped at 38Mb/s.
    When the Openreach engineer did the installation, he failed to check that our telephone extensions worked before he left.  Unfortunately the main extension (with our main phone on) was not connected back in properly and didn't work.  I reported this as a fault on the day, but fixed the wiring myself and cancelled the fault 24 hours later.
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    Does anyone know either how to get my issue resolved without an engineer visit, or am I being unreasonable to expect a visit without the risk of a big fee?
    All in all I've been disappointed with the lack of customer services from BT.
    Many thanks,
    Colin

    Your problem is that you have had a faulty install most likely as it was a contractor who did it as an Openreach engineer wold have shown you everything working correctly.
    You have compounded the error by trying to fix it yourself instead of reporting a phone line fault and awaiting an engineer to correct.
    I'm going to flag this for a mod who will help you through it as IMHO you should not be charged for the faulty install to be rectified.
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    You are best advised not to contact BT in that time but to wait for the mods who will be your one point of contact until resolution.

  • Master socket and BT Infinity.....

    Hi there. Now that my area has got BT Infinity I'm looking to upgrade however the only problem I would have is with the master socket during installation. My master socket is in the hallway by the stairs.  I would not want to have the router set up at the bottom of my stairs in the hallway. I do have another phoneline in a bedroom upstairs that my current ADSL connection uses. Is it possible for me to use this phoneline for BT Infinity? Thanks

    Yup! the engineer will put the master socket where ever you want
    If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

  • Re-wire to Master Socket as part of Infinity insta...

    The 15m cable from the point from where the BT cable enters my property to the Master Socket is at least 11 years old and follows an inconvenient and unsightly route.
    Would BT/Openreach alter the point of entry (by about 2m) and replace & re-route the internal cable as part of my forthcoming BT Infinity installation, or am I hoping for too much? I don't want the Master Socket relocated, just the cabling to it.
    Solved!
    Go to Solution.

    hi no they will normally only use another socket as a master or install up to a 30metre data cable any other rewiring would be chargeable
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Fitting Master Socket on Deactivated Line - Infini...

    Hi all, Just a quick question...
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    My understanding is that they are just going to update the faceplate of the master socket so the OpenReach NTE5 I have bought should be fine.
    I went through the order process for Infinity 2 and there is no charge for re-activating the line so long as it is not damaged...Which it won't be by the time I order BT Infinity. =)
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