Remedy Connector

Hi,
If there is no Out of the box connector available for any application, then we connect to remedy , send the user information, open a ticket and create accounts in particular application. My question is it possible to create multiple tasks under one ticket like Novell account creation, provisioning user desktop or do we have to raise separate tickets for each task
Edited by: user12859362 on May 7, 2010 1:14 AM
Edited by: user12859362 on May 7, 2010 1:15 AM
Edited by: user12859362 on May 11, 2010 3:11 AM

Hi Darrel,
There is a chapter in the Enterprise Manager Advanced Configuration Guide about how to set up Remedy Connector.

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    Priority of Inquiry (H/M/L): H
    SR (number + severity):6457438.993+2
    Product (component + version):1370+10.2.0.3.0
    OS (vendor + version):46/Linux x86+2.6.9-22.ELs
    Type of Assistance (Technical/Escalation/Corroboration):Technical
    Details: [Well-formed details of the customer problem/inquiry; reproducible test cases; uploads of trace/log files; troubleshooting details, etc.]
    Problem statement: Customer getting SOAP message error for namespace while trying to generate a ticket through remedy connector.Email notification for the same UDM is working fine but for remedy connector it throws the following errors:
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    Following is the description of the process
    Customer has used Remedy_DefaultCategory_LowPriority.xsl and created notification rule for the same.
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    2007-09-24 18:43:37,375 [DeliveryThread-JAVA1] ERROR common.intg delegateRequest.66 - [SOAPException: faultCode=SOAP-ENV:Client; msg=Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.; targetException=java.lang.IllegalArgumentException: Root element of a SOAP message must be: 'http://schemas.xmlsoap.org/soap/envelope/:Envelope'.]
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  • BMC Remedy connector error

    Hi,
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    I have followed all the steps from connector doc and configured the .so files in Thirdpary directory and copied the required jar files into JavaTasks and updated the path.
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  • Remedy connector not working with OIM 9.1.0.2

    Hi,
    I am using the OIM connector, BMC Remedy User Management 9.0.4.12 with OIM 9.1.0.2 BP18 on Weblogic 10.3.2
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    DEBUG,29 Feb 2012 15:03:28,092,[XELLERATE.SERVER],Class/Method: SchedulerTaskLocater /removeLocalTask left.
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    at com.remedy.arsys.api.Util.ARSetServerPort(Util.java:1461)
    at com.thortech.xl.schedule.hostAccess.ReconcileBMCLookUp.connect(Unknown Source)
    at com.thortech.xl.schedule.hostAccess.ReconcileBMCLookUp.getLookUpData(Unknown Source)
    at com.thortech.xl.schedule.hostAccess.ReconcileBMCLookUp.execute(Unknown Source)
    at com.thortech.xl.scheduler.tasks.SchedulerBaseTask.run(Unknown Source)
    at com.thortech.xl.scheduler.core.quartz.QuartzWrapper$TaskExecutionAction.run(Unknown Source)
    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
    at weblogic.security.Security.runAs(Security.java:41)
    at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
    at com.thortech.xl.scheduler.core.quartz.QuartzWrapper.execute(Unknown Source)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:178)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:477)
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    DEBUG,29 Feb 2012 15:03:56,337,[XELLERATE.ADAPTERS],Class/Method: tcADPClassLoader/getClassLoader entered.
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    As per given bug it is looking for jars which is missing
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  • OIM - BMC Remedy Connector

    Hi,
    OIM Version - 9.1.0.2
    BMC Remedy Version - BMC_Remedy_UM_9.0.4.12.0
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    java.lang.NoClassDefFoundError: com/remedy/arsys/api/ARException
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         at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
         at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
         at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
         at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
         at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
         at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
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         at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
         at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
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         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
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         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
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         at java.lang.reflect.Method.invoke(Method.java:597)
         at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
         at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
         at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
         at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
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         at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
         at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
         at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
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         at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
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         at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
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         at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
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         at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
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         at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
         at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
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         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
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         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(Unknown Source)
         at weblogic.security.Security.runAs(Security.java:41)
         at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
         at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
         at $Proxy70.setProcessFormData(Unknown Source)
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         at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
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         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
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         at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
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    Thanks in Advance,
    Sandeep.

    Hi,
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    ERROR -- R
    FIXED_LICENSE_LIMIT_CROSSED -- R
    EMPTY_EMAILADDRESS -- R
    LOGIN_ALREADY_IN_USE -- R
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    ===================================================================================
    ===================================================================================
    INFO,27 Mar 2012 12:33:45,666,[XELLERATE.PERFORMANCE],Query: DB: 1, LOAD: 0, TOTAL: 1
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         at com.thortech.xl.dataobj.tcDataObj.runEvent(Unknown Source)
         at com.thortech.xl.dataobj.tcScheduleItem.runMilestoneEvent(Unknown Source)
         at com.thortech.xl.dataobj.tcScheduleItem.eventPostInsert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
         at com.thortech.xl.dataobj.tcORC.insertNonConditionalMilestones(Unknown Source)
         at com.thortech.xl.dataobj.tcORC.completeSystemValidationMilestone(Unknown Source)
         at com.thortech.xl.dataobj.tcOrderItemInfo.completeCarrierBaseMilestone(Unknown Source)
         at com.thortech.xl.dataobj.tcOrderItemInfo.eventPostInsert(Unknown Source)
         at com.thortech.xl.dataobj.tcUDProcess.eventPostInsert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.insert(Unknown Source)
         at com.thortech.xl.dataobj.tcDataObj.save(Unknown Source)
         at com.thortech.xl.dataobj.tcTableDataObj.save(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
         at com.thortech.xl.ejb.beansimpl.tcFormInstanceOperationsBean.setProcessFormData(Unknown Source)
         at com.thortech.xl.ejb.beans.tcFormInstanceOperationsSession.setProcessFormData(Unknown Source)
         at com.thortech.xl.ejb.beans.tcFormInstanceOperations_2j82mm_EOImpl.setProcessFormData(tcFormInstanceOperations_2j82mm_EOImpl.java:1332)
         at Thor.API.Operations.tcFormInstanceOperationsClient.setProcessFormData(Unknown Source)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at Thor.API.Base.SecurityInvocationHandler$1.run(Unknown Source)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(Unknown Source)
         at weblogic.security.Security.runAs(Security.java:41)
         at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(Unknown Source)
         at Thor.API.Base.SecurityInvocationHandler.invoke(Unknown Source)
         at $Proxy66.setProcessFormData(Unknown Source)
         at com.thortech.xl.webclient.actions.DirectProvisionUserAction.handleVerifyProcessData(Unknown Source)
         at com.thortech.xl.webclient.actions.DirectProvisionUserAction.goNext(Unknown Source)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:597)
         at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:280)
         at com.thortech.xl.webclient.actions.tcLookupDispatchAction.execute(Unknown Source)
         at com.thortech.xl.webclient.actions.tcActionBase.execute(Unknown Source)
         at com.thortech.xl.webclient.actions.tcAction.execute(Unknown Source)
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         at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
         at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
         at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
         at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
         at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
         at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)
         at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
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         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
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         at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3496)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(Unknown Source)
         at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)
         at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)
         at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)
         at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
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    INFO: oracle.sysman.top.oms:OmsPlugIn:Requested Configuration Step 2 have been completed with status=true
    INFO: oracle.sysman.top.oms:OmsPlugIn:Requested Configuration Step 3 have been completed with status=true
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    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
    C:\OracleHomes\oms10g
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    Extracting META-INF/MANIFEST.MF
    Extracting templates/Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_HighPriority_AutoClose.xsl
    Extracting templates/Remedy_DefaultCategory_HighPriority_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_HighPriority.xsl
    Extracting templates/Remedy_DefaultCategory_LowPriority_AutoClose_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_LowPriority_AutoClose.xsl
    Extracting templates/Remedy_DefaultCategory_LowPriority_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_LowPriority.xsl
    Extracting templates/Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_MediumPriority_AutoClose.xsl
    Extracting templates/Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_MediumPriority.xsl
    Extracting templates/Remedy_DefaultCategory_UrgentPriority_AutoClose_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl
    Extracting templates/Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl
    Extracting templates/Remedy_DefaultCategory_UrgentPriority.xsl
    Extracting createTicketResponse.xsl
    Extracting getTicket_request.xsl
    Extracting getTicket_response.xsl
    Extracting RemedyDeploy.xml
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    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
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    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
    Connector type is Remedy Connector
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    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
    Connector type is Remedy Connector
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    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
    Connector type is Remedy Connector
    The connector type guid is 4C10D5D7F74044008281A7D38F45C845
    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
    Connector type is Remedy Connector
    The connector type guid is 4C10D5D7F74044008281A7D38F45C845
    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
    Connector type is Remedy Connector
    The connector type guid is 4C10D5D7F74044008281A7D38F45C845
    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
    Connector type is Remedy Connector
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    Oracle Enterprise Manager 10g Release 4 Grid Control
    Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
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    Oracle Enterprise Manager 10g Release 4 Grid Control
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    Extracting defaultTargetInstance.xml
    Extracting getNewAlert_request.xsl
    Extracting getNewAlerts_response.xsl
    Extracting getUpdatedAlert_request.xsl
    Extracting getUpdatedAlerts_response.xsl
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    Extracting setup_request.xsl
    Extracting setup_response.xsl
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    Extracting update_alert_request.xsl
    Extracting updateEvent_request.xsl
    Extracting updateEvent_response.xsl
    Extracting cleanup_request.xml
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    Extracting generic_request_acknowledgealerts.xml
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    Extracting GenericSetupRequest.xsd
    Extracting getResponse_request.xml
    Extracting getResponse_request.xsl
    Extracting initialize_request.xml
    Extracting setup_request.xml
    Extracting uninitialize_request.xml
    Extracting update_alert_request.xml
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