Remedy integration with EM

Hi All,
we have integrated Remedy with EM 10.2.0.5.0, tempaltes are registered based on the requirement, but tickets are not getting raised in remedy, it gives error as "*The creation of ticket failed. Please check the service desk system is running and the service desk connector configuration is correct*."
But remedy connector details is fully correct. Can you please anyone help me out this.
Thanks...
YJR

answered

Similar Messages

Does anyone have any information on remedy integration with AM?

Hi,
I am looking for any docs or hints on remedy integration with AM. I am on 7.1 AM but any docs or hints would be appreciated.
Jeff Courtade

the driver was released on november 30th, thank god http://avid.force.com/pkb/articles/download/Fast-Track-Drivers

BMC Remedy Integration with AD using a Web Service

Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
name entered by the user will get added to a Security Group in AD.
We already have built a web service for BMC Remedy for a completely different purpose. My plan is to utilize the same web service in SCORCH. So, SCORCH will check BMC using the WebService and check the state of the new Service Request - Once the state
is approved it will add the computer to that group - Runbooks Basically.
Will the above approach work?
Regards, Vik Singh "If this thread answered your question, please click on "Mark as Answer"

Duplicate:https://social.technet.microsoft.com/Forums/en-US/796fad9e-9f69-40f0-98aa-2816793fc38c/bmc-remedy-integration-with-scorch-and-ad?forum=sco3pip
We
are trying to better understand customer views on social support experience, so your participation in this
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BMC Remedy Integration with SCORCH and AD

Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
name entered by the user will get added to a Security Group in AD.
We already have built a web service for BMC Remedy for a completely different purpose. My plan is to utilize the same web service in SCORCH. So, SCORCH will check BMC using the WebService and check the state of the new Service Request - Once the state
is approved it will add the computer to that group - Runbooks Basically.
Will the above approach work?
Regards, Vik Singh "If this thread answered your question, please click on "Mark as Answer"

Hi Vik,
Certainly the process you are proposing, off Scorch responding to a BMC Remedy Service Request and doing automated actions is completely do able. I know many people doing this.
But I think you will struggle to get Scorch to interact with your Web Service. Although Scorch has an Invoke Web Service Activity which might allow you to talk to you existing service, the functionality of the Activity is quite rigid and this makes
complex interactions with web APIs (like you will need with Remedy) very challenging.
You may even be forced to right your own code and execute via the .Net Script object to make it work.
There is an easier and much quicker way. We have written a Scorch Integration Pack for BMC Remedy which allows full interaction with BMC Remedy and you can Monitor Remedy for state changes and trigger Runbook execution automatically. You get
all this functionality for $12,000 including first years support.
For more information see
http://www.kelverion.com/integration-packs/bmc-remedy/
Greg

Technical insight for integration with Remedy?!

Does anyone got technical insight of how IDM is integrated with Remedy? Does it use e.g. Remedy EIE?
Any details would be highly appriciated.
//L

you can set a http (exteranl ) break point inside the BAPI and then call the WS (the user executing and the client needs to be the same)

Remedy CMDB Integration with SCCM 2012

We are facing an issue with duplicate entries of Hostname after remedy is integrated with SCCM2012.We have created custom view in SQL database which mapped to remedy database.Below is the query used for the integration.Can I get any help on this?
SELECT DISTINCT
                      dbo.v_GS_COMPUTER_SYSTEM.Name0, CASE WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0 IN ('3', '4', '6', '7', '15')
                      THEN 'Desktop' WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0 IN ('8', '9', '10', '21') THEN 'Laptop' WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0
IN ('1')
                      THEN 'VDI' WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0 IN ('2', '17', '23') THEN 'Server' END AS Chassis, dbo.v_GS_PC_BIOS.SerialNumber0,
                      dbo.v_GS_COMPUTER_SYSTEM.Manufacturer0, dbo.v_GS_COMPUTER_SYSTEM.Model0, dbo.v_GS_OPERATING_SYSTEM.Caption0,
                      dbo.v_GS_OPERATING_SYSTEM.CSDVersion0, dbo.v_GS_SYSTEM_CONSOLE_USAGE_MAXGROUP.TopConsoleUser0,
                      dbo.v_R_System.User_Name0 AS [Last Logged], dbo.v_GS_PC_BIOS.ReleaseDate0, dbo.v_GS_NETWORK_ADAPTER_CONFIGUR.IPAddress0,
                      dbo.v_R_System.AD_Site_Name0, dbo.v_GS_NETWORK_ADAPTER_CONFIGUR.DefaultIPGateway0, dbo.v_GS_X86_PC_MEMORY.TotalPhysicalMemory0,
                      dbo.Processor_DATA.Name00, dbo.Processor_DATA.Manufacturer00 AS Expr2, dbo.Processor_DATA.ProcessorType00, dbo.Processor_DATA.NumberOfCores00,
                      dbo.CH_ClientSummary.LastHW, dbo.CH_ClientSummary.LastSW, dbo.v_R_System.Last_Logon_Timestamp0, dbo.v_GS_COMPUTER_SYSTEM.Domain0
FROM         dbo.v_GS_PC_BIOS INNER JOIN
                      dbo.v_GS_COMPUTER_SYSTEM ON dbo.v_GS_PC_BIOS.ResourceID = dbo.v_GS_COMPUTER_SYSTEM.ResourceID INNER JOIN
                      dbo.v_GS_NETWORK_ADAPTER_CONFIGUR ON dbo.v_GS_COMPUTER_SYSTEM.ResourceID = dbo.v_GS_NETWORK_ADAPTER_CONFIGUR.ResourceID INNER JOIN
                      dbo.v_GS_OPERATING_SYSTEM ON dbo.v_GS_OPERATING_SYSTEM.ResourceID = dbo.v_GS_COMPUTER_SYSTEM.ResourceID INNER JOIN
                      dbo.v_R_System ON dbo.v_GS_COMPUTER_SYSTEM.ResourceID = dbo.v_R_System.ResourceID LEFT OUTER JOIN
                      dbo.v_GS_SYSTEM_CONSOLE_USAGE_MAXGROUP ON
                      dbo.v_GS_COMPUTER_SYSTEM.ResourceID = dbo.v_GS_SYSTEM_CONSOLE_USAGE_MAXGROUP.ResourceID INNER JOIN
                      dbo.v_GS_SYSTEM_ENCLOSURE ON dbo.v_GS_COMPUTER_SYSTEM.ResourceID = dbo.v_GS_SYSTEM_ENCLOSURE.ResourceID INNER JOIN
                      dbo.v_GS_X86_PC_MEMORY on (dbo.v_gs_x86_pc_memory.ResourceID = .v_GS_COMPUTER_SYSTEM.ResourceID) inner JOIN
                      dbo.Processor_DATA ON dbo.Processor_DATA.MachineID = dbo.v_R_System.ResourceID INNER JOIN
                      dbo.CH_ClientSummary ON dbo.CH_ClientSummary.MachineID = dbo.v_R_System.ResourceID
WHERE     (dbo.v_GS_NETWORK_ADAPTER_CONFIGUR.IPEnabled0 = 1) AND (NOT (dbo.v_GS_NETWORK_ADAPTER_CONFIGUR.DefaultIPGateway0 IS NULL)) AND (dbo.v_GS_X86_PC_MEMORY.TotalPhysicalMemory0 >=512)
Thanks,
Shijil

Thank you Nash for your help.
I tried with dbo.v_R_System_Valid as suggested, still the same result.Is there any way to filter duplicate computer name in this query?
Below is the query.
SELECT
DISTINCT
dbo.v_R_System_Valid.Netbios_Name0,
CASE WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0
IN ('3',
'4',
'6', '7',
'15')
THEN 'Desktop'
WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0
IN ('8',
'9',
'10', '21')
THEN 'Laptop'
WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0
IN ('1')
THEN 'VDI'
WHEN v_GS_SYSTEM_ENCLOSURE.ChassisTypes0
IN ('2',
'17',
'23') THEN
'Server' END
AS Chassis, dbo.v_GS_PC_BIOS.SerialNumber0,
dbo.v_GS_OPERATING_SYSTEM.Caption0,
dbo.v_GS_OPERATING_SYSTEM.CSDVersion0, dbo.v_GS_SYSTEM_CONSOLE_USAGE_MAXGROUP.TopConsoleUser0,
dbo.v_R_System.User_Name0
AS [Last Logged], dbo.v_GS_PC_BIOS.ReleaseDate0, dbo.v_GS_NETWORK_ADAPTER_CONFIGURATION.IPAddress0,
dbo.v_R_System.AD_Site_Name0, dbo.v_GS_NETWORK_ADAPTER_CONFIGURATION.DefaultIPGateway0,
dbo.v_GS_X86_PC_MEMORY.TotalPhysicalMemory0,
dbo.Processor_DATA.Name00, dbo.Processor_DATA.Manufacturer00
AS Expr2, dbo.Processor_DATA.ProcessorType00, dbo.Processor_DATA.NumberOfCores00,
dbo.CH_ClientSummary.LastHW, dbo.CH_ClientSummary.LastSW,
dbo.v_R_System.Last_Logon_Timestamp0
from
dbo.v_GS_PC_BIOS
inner JOIN
dbo.v_R_System_Valid
ON dbo.v_GS_PC_BIOS.ResourceID
= dbo.v_R_System_Valid.ResourceID
INNER JOIN
dbo.v_GS_NETWORK_ADAPTER_CONFIGURATION
ON dbo.v_R_System_Valid.ResourceID
= dbo.v_GS_NETWORK_ADAPTER_CONFIGURATION.ResourceID
INNER JOIN
dbo.v_GS_OPERATING_SYSTEM
ON dbo.v_GS_OPERATING_SYSTEM.ResourceID
= dbo.v_R_System_Valid.ResourceID
INNER JOIN
dbo.v_R_System ON dbo.v_R_System_Valid.ResourceID
= dbo.v_R_System.ResourceID
LEFT outer
JOIN
dbo.v_GS_SYSTEM_CONSOLE_USAGE_MAXGROUP
ON
dbo.v_R_System_Valid.ResourceID
= dbo.v_GS_SYSTEM_CONSOLE_USAGE_MAXGROUP.ResourceID
INNER JOIN
dbo.v_GS_SYSTEM_ENCLOSURE
ON dbo.v_R_System_Valid.ResourceID
= dbo.v_GS_SYSTEM_ENCLOSURE.ResourceID
INNER JOIN
dbo.v_GS_X86_PC_MEMORY
on (dbo.v_gs_x86_pc_memory.ResourceID
= .v_R_System_Valid.ResourceID)
inner JOIN
dbo.Processor_DATA
ON dbo.Processor_DATA.MachineID
= dbo.v_R_System.ResourceID
inner JOIN
dbo.CH_ClientSummary
ON dbo.CH_ClientSummary.MachineID
= dbo.v_R_System.ResourceID
WHERE
(dbo.v_GS_NETWORK_ADAPTER_CONFIGURATION.IPEnabled0
= 1)
AND (NOT
(dbo.v_GS_NETWORK_ADAPTER_CONFIGURATION.DefaultIPGateway0
IS NULL))
AND (dbo.v_GS_X86_PC_MEMORY.TotalPhysicalMemory0
>=512)
Thanks,
Shijil

ISE integration with Mobile Device Management ( MDM ) help required

Dear Techies,
     Am here bring to your notice an different issue and no much resources to support even in PEC or Cisco Document.
     We are conduction a Proof Of Concept (PoC) on Secure Bring Your Own Device ( BYOD ) using Cisco ISE and gonna test all the scenarios like Wired, Wireless and VPN user access.
Setup Brief :
=========
      Our Setup has ISE VM acting as Admin, Monitor and Profiling Device, we have NAC 3315 physical Appliance as Inline posture Device, Wireless LAN controller, Access point and the Identity source as Microsof Active Directory
     Having Plans to Integrate Mobile Device Management ( MDM ) and Citrix VDI setup also.
Activity Brief:
=========
     As of now we have tested the Wired Scenario Authentication and authorization for guest users and gonna carry out the profiling and posture.
Clarifications Required
================
Wired Scenario - Require some configuration / steps on how to carryout posture for the guest wired users i.e. LAPTOP.
Wireless Scenario
MDM can be integrated to ISE ?
How the MDM can be integrated to Cisco ISE configuration or Guide to show the same?
What is the demarcation between MDM and ISE ( i.e. What is the role of ISE and MDM on Mobile Devices ) ?
If MDM is available so then when the control of ISE ends, does MDM do management or ISE will do management of the devices ?
Is MDM will do client provisioning or ISE should do ?
Is MDM send or update patches of Mobile Devices ?
As of now these are the scenarios, kindly revert if any good documents to show this or share your expertise on the Integration Part.
Thanks for Reading...
Arun

I would like to avail your valuable inputs to understand on the Client provisioning part for the Mobile Devices/ Laptop. I understand from your reply that MDM integration is not available in the current release ISE 1.1 - That is correct.
Kindly let me know your views or any documents on the following scenarios with the current release in mind
1. User with Mobile devices connecting to Wireless ( both Employee and Guest ) , How the Flow differs for the Employee and Guest. How the client provisioning is done ( i.e. Like Posturing or Compliance Check ).
The posturing and compliance check is done based on the user authentication information (i.e. AD memberOf vs Guest user) combined with the users endpoint (windows, mac osx, or a mobile device), ISE then has a few decisions to make based on the authorization policies. For example, if a Domain User coming from a Windows 7 machine joins the network, then can either use the nac agent, or the web agent. Then you can scan for registry settings, file settings, program requirements, hotfix compliance...and the list goes on. If the user fails a check then you can either assign an acl for the user so they only have guest access, or you can place them into a remediation vlan the options are entirely up to the requirements and however the solution is implemented.
2. User with Laptop connecting to Wireless ( both Employee and Guest ). How the client provisioning is done ( i.e. Like Posturing   or Compliance Check ).
Guests are usually redirected to the guest portal which they authenticate and their user group falls within the Guest container that is on the ISE internal database, that is usually coupled with an authorization profile that grants them internet access. For the client provisioning, that is usually done based on the operating system, via profiling (dhcp, and user agent string., netmap...etc) and can be fine tuned for all laptops or to a specific set of users based on their group membership.
3. What are advantages of having ISE also in place for Mobile devices, since most of the Mobile related tasks ( like Authentication, Authorization, Profiling and Posture ) are carried out by MDM. I am checking for the significant advantage of having ISE for Client network having only Mobile devices. Kindly clarify.
Currently the advantage of Cisco ISE is that it supports profiling within wireless and really fits well within a network that has mostly Cisco products since they are all part of of the Borderless security initiative being driven on the backend. The product teams for wireless, wired, security (vpn..etc) and ISE are pretty close in building their solutions so that you can get connected with any device any where (sorry for the sales pitch). The latests wireless code is improving and is going to have support similar to the ios sensor for wired devices where dhcp, cdp, and other attributes can be sent in the radius packet for better profiling decisions. With integration for an MDM platform coming soon, and also support for TACACS rumored (have to verify with your account rep) you have options that really stand out from a unit that only supports MDM. Cisco ISE also comes with a wireless product ID so that makes the budget work when it comes to deploying ISE if you arent looking for enforcement on your wired devices.
4. Do you recommend 802.1X Authentication to use for the Employee and Contractor? The Guest user authentication as Open ?
For internal users and vendors the best option by far is dot1x, almost all operating systems are capable of performing dot1x and the 1.1.1 MR has a piece now that can provision the supplicant for the users, by using scep to enroll certificates or configure peap settings.
There is a feature within the guest portal that allows you to statically assign guests into endpoint group, that feature is called device registration web authentication. It seems like an open network but uses mac filtering to assign these devices to an endpoint without requiring users to enter any credentials. They are presented with an AUP page, once they accept their mac address is mapped to the endpoint group
5. How can we ensure the Encryption of traffic from the Guest user to the NAD ( Network Access devices ) ?
This may be a wireless question but I am sure the encryption is done using AES and using dot1x as the key management here is a brief background for this - http://www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a00807f42e9.shtml#L2
You can also use the anyconnect client which can provide macsec which is layer 2 encryption for wired - http://www.cisco.com/en/US/prod/collateral/vpndevc/ps6032/ps6094/ps6120/qa_c67-622477_ns1049_Networking_Solutions_Q_and_A.html
6. We are also looking for VDI ( Citrix, VMware ) solution for the client ( both Employee and Guest ) , how ISE can play a role in securing the VDI environment.
For most thin clients you can perform dot1x authentication on the device itself, however that is something the manufacturer will have to support. This is a little gray for me.
7. Is that any integration required with Citrix or VMware. How the VDI can be offered based on the User role ( i.e. Employee, Contractor or Guest ), since Guest database is available only with ISE, how the checks are made from the VDI environment.
IN ISE there is an identity sequence which can authenticate users in AD first, if the user is not found then it can look in the internal database.
Our solution demands MDM in the integrated solution, As on today ISE cant be integrated with MDM. so what kind of solution we can propose to have MDM and Cisco ISE .Do the clients now enter the network should have already installed the MDM agent (or) any other way of pushing the same to the Client.
Today there is no integration between the devices, the last release time I heard was December for this feature. However it would be best to confirm with your Cisco Account rep on this issue.
Thanks,
Tarik Admani
*Please rate helpful posts*

Remedy Integration

We are currently looking at integrating Grid Control with Remedy for ticket generation. I now see listed on the Oracle Grid Control plugin page a Remedy plugin listed as "coming soon". Before we plunge down the path of writing our own integration, does anyone know the status of this Oracle plugin and a probable release date? Thanks.

The Remedy integration is actually a connector, which is quite a bit different from a plug-in. It hooks into the event system in EM and allows you to (automatically and manually) open/close/update tickets in Remedy based on events that are occurring in EM.
It should be available with the 10.2.0.3 release, I believe.

OIM 9.1.0 Integration with Active Directory 2008 R2

Hi,
My customer is running Root/Child AD structure based on windows 2003 w/SP2, OIM 9.1.0 deployed under one of the child domains, and integrated with child domains controllers which runs windows server 2003 as well.
My customer has decided to upgrade his AD to Windows Server 2008 R2 domain controllers across the entire AD Forest and still wants to integrate the current OIM v9.1.0 with AD for all of his Users provisioning and password synchronizations.
Am not sure if current OIM version of OIM 9.1.0 is compatible and supported by OIM v9.1.0 under active directory version 2008 / R2, and not sure if it can be integrated with such AD version.
Any guidance is really appreciated.
Also I was thinking of such scenario but also not sure of its support ability and if OIM will keep working on such scenario, the scenario is to upgrade only the AD root domain to Windows 2008 R2 while keeping the child domain holding the OIM 9.1.0 at Windows 2003 version.
Is this a working and supported scenario by OIM v9.1.0 ?

I believe you question should be if the connector supports this architecture. Check out the versions supported for the connector you are using and you should be good.
-Bikash

Service desk integration with 3rd party tool

Hi all,
I've problems understanding the setup of connecting a 3rd party service desk tool with solman itsm.
So far it's clear that I need to activate and configure the service provider and consumer in soamanager.
The webservice then will be called by the 3rd party tool with corresponding data.
However, according to spro I need to define a value mapping for incoming/outgoing calls.
I do not understand this mapping... the WSDL of webservice ICT_SERVICE_DESK_API contains lots of fields, but in spro -> value mapping I can only define the following fields (which are hard coded in type pool AIICT):
SAPCategory
SAPComponent
SAPDatabase
SAPFrontend
SAPIncidentID
SAPIncidentStatus
SAPInstNo
SAPOperatingSystem
SAPSoftwareComponent
SAPSoftwareComponentPatch
SAPSoftwareComponentRelease
SAPSubject
SAPSystemClient
SAPSystemID
SAPSystemType
SAPUserStatus
What about attachments, priority etc.?
Will the interface parameters mapped to these ones?
For what purpose do I need to maintain the value mapping?
Can you give me a hint?
Regards, Richard Pietsch

can you please check the WIKI Solution manager Service Desk Integration with third party service desk - SAP Solution Manager - Security and Authorizat…

Java Stack mandatory for a SAP BI system integrated with EP?

Hi Guru's,
Currently we are using SAP NetWeaver 2004 s version 7.0 system for our BI.
This is integrated with the EP. But our BI system does not contain the Java Stack installed.
When we work on WAD templates and execute the template, it is automatically directed to EP portal where we can see our reports.
Here my question is do we need Java Stack for this system to use ADOBE DOCUMENT services or can it work with EP only for the web functionalities.
Any info on this is of great help.
Best Regards
Kumar

HI Reddy,
We came to know from our basis team that we do not have the Java Stack installed in our BI 7.x system yet.
As it is integrated with EP which has Java, our web reports are working.
1) But my question is still do we ned to install the Java Stack in our BI system as i do not find any Export to PDF option in EP for the reports (eventhough AS Java supports this).
2) Or can we use the existing configuration without Java STack integrated to EP for the new tools like Report Designer and Integrated Planning?
Regards
Kumar

Session keep Alive when EBS is integrated with OIF acting as SP

We have an E-Business Suite R12(12.1.3) Application which is integrated with Oracle Access Manager 11.1.1.5. For authentication the Oracle Access Manager delegates the authentication request to Oracle Identity Federation acting as a Service Provider (SP). There is a home-grown SSO which acts as the Identity provider by Federating it with OIF using SAML 2.0 protocol.
The integration is successful and EBS is able to authenticate using this third party SSO.
Now there are multiple applications which are integrated with this third party SSO and the user can access any of these applications including EBS.
Considering a scenario where a user is using EBS Application say for more than 30 mins. Now when he tries to login to another application the challenge screen is thrown though he can continue to work on EBS without any issue. The reason being that the session timeout on the IDP side is set to 30 mins.
To overcome this issue the solution that has been thought of using a javascript for each page load on the application which will update the SSO token with the latest UTC time on the IDP server. This has been successfully done for all other applications except EBS.
So my question is how we can call this java script for each page load for EBS?
Thanks & Regards
Sarbashis

It appears that OAM is removing the url parameters for the p_done_url sent to it by OIF.
302 Redirect to -> Location: https://sso.mycompany.com/oam/server/logout?p_done_url=https%3A%2F%2Fsso.mycompany.com%2Ffed%2Fuser%2Fsloosso%3Fid%3Dosso%26type%3D3&invokeOSFSLogout=false
Result: 200. Set-Cookie OAM-ID to expired.
Form Submits: https://sso.mycompany.com/fed/user/sloosso
Result: 500 Error
Notice the p_done_url value in the redirect has extra parameters which when the Form is submitted are lost.
If I manually enter the url: https://sso.mycompany.com/fed/user/sloosso?id=osso&type=3&invokeOSFSLogout=false
Then I am successfully logged out.
This seems almost like a bug in OAM...

RE: Legacy Integration with PI/Open

Greg -
We are currently working on wrappering the APIs for UniVerse (aka Pick on
UNIX).
We received some help from the guys at RTD in Denver.
We tested out a C program that uses the Universe APIs and it works fine.
We will be building the Forte piece and compiling it this week.
Our first application is to inquire the UniVerse data, after that is
successful, we will move to inserting & updating.
Let us know how we can help.
Larry McCartney
[email protected]
(203)459-7959 - Trumbull
From:
[email protected][SMTP:[email protected]
om]
Sent: Monday, October 12, 1998 11:00 AM
To: [email protected]
Subject: forte-users-digest V1 #1111
forte-users-digest Monday, 12 October 1998 Volume 01 : Number
1111
In this issue:
Legacy Integration with PI/Open
is OBB32.dll available
Java Integration
Java Integration
Re: Legacy Integration with PI/Open
RE: Forms That Will Not Close
RE: Forms That Will Not Close
RE: Forms That Will Not Close
Re: AfterValueChange event trigged when it shouldn't be...
math library
From: [email protected]
Date: Mon, 12 Oct 1998 09:49:56 +1000
Subject: Legacy Integration with PI/Open
This is a bit of a long shot, but has anyone experience with integrating
Forte with PI/Open. PI/Open is a variant of PICK. We have a requirement
to read and update a PI/Open database from within our Forte application,
and we would be most interested to hear from anyone who has experience in
doing this.
We are aware of a set of APIs provided with PI/Open that are written in
"C". We could wrapper these from within Forte, however the issue is that
the APIs provided are non-shared, and Forte requires shared libraries.
Thanks in advance for any help.
Greg Barber.
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which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
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this in error, please contact the sender and delete the material from any
computer.
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Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>
From: "sridhar t" <[email protected]>
Date: Sun, 11 Oct 1998 22:01:36 PDT
Subject: is OBB32.dll available
hi,
am working on forte3.0.G.2. when i tried to use objectbroker library i
am unable to find the runtime objectbroker library (OBB32.dll). is this
dll available with this version. if not is there any alternative.
thanks,
sridhar,
Goldstone Softech USA
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From: srinivasa gopi <[email protected]>
Date: Sun, 11 Oct 1998 23:12:22 -0700 (PDT)
Subject: Java Integration
Hello,
I'm trying to integrate Forti with Java in Java mode using IIOP.I
followed the steps as explained in the Forti Web enterprise manual.I
compiled the Java files that are generated by Forti along with the
client Java file.The Java applet is getting downloaded on the client
browser(IE 4.0), but the problem is browser is giving an exception
** Java.lang.RuntimeException can't connect to service object with
the ior file name **.
My question is on every client is it necessary for ORB(Visigenic for
Java 3.2) and also the Forti Java interoperability package that is
provided by the Forti for compatability with Java or it is not
required on the clients ?
Is there any other alternative to achieve the goal as this will give
wide access to the Forti service objects through Web Browser clients.
Please mail me the solution to this problem as early as possible it is
very urgent.
Thanks in advance,
Srinivasa Gopi,
Goldstone Softech USA
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Searchable thread archive <URL:http://pinehurst.sageit.com/listarchive/>
From: srinivasa gopi <[email protected]>
Date: Sun, 11 Oct 1998 23:26:26 -0700 (PDT)
Subject: Java Integration
Hello,
I'm trying to integrate Forti with Java in Java mode using IIOP.I
followed the steps as explained in the Forti Web enterprise manual.I
compiled the Java files that are generated by Forti along with the
client Java file.The Java applet is getting downloaded on the client
browser(IE 4.0), but the problem is browser is giving an exception
** Java.lang.RuntimeException can't connect to service object with
the ior file name **.
My question is on every client is it necessary for ORB(Visigenic for
Java 3.2) and also the Forti Java interoperability package that is
provided by the Forti for compatability with Java or it is not
required on the clients ?
Is there any other alternative to achieve the goal as this will give
wide access to the Forti service objects through Web Browser clients.
Please mail me the solution to this problem as early as possible it is
very urgent.
Thanks in advance,
Srinivasa Gopi,
Goldstone Softech USA
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From: Tim Hagemann <[email protected]>
Date: Mon, 12 Oct 1998 09:21:06 +0200
Subject: Re: Legacy Integration with PI/Open
Greg,
This is a bit of a long shot, but has anyone experience with integrating
Forte with PI/Open. PI/Open is a variant of PICK. We have arequirement
to read and update a PI/Open database from within our Forte application,
and we would be most interested to hear from anyone who has experiencein
doing this.
We are aware of a set of APIs provided with PI/Open that are written in
"C". We could wrapper these from within Forte, however the issue isthat
the APIs provided are non-shared, and Forte requires shared libraries.Would be interersting, which operating system you're using.
You could write a dll (on windows) or shared library (on unix) wrappering
the
original,statically linked "C"-Libs. This lib could be used by Forte.
Tim Hagemann
Tim Hagemann
Ascom GmbH Email: [email protected]
Charlottenburger Allee 61 Phone: +49 241 96806 273
D-52068 Aachen Fax: +49 241 96806 225
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From: "Rottier, Pascal" <[email protected]>
Date: Mon, 12 Oct 1998 09:38:25 +0200
Subject: RE: Forms That Will Not Close
Exiting the event loop will not close the window! Invoking
'Close' method on the window will. Check if this method
is executed. It appears, the AfterFinalize event exits the
event loop and nothing more. Then, your applications
waits for some event from your main window, like 'Mouse-
Enter', before invoking Window.Close().
Pascal
Hi,
We seem to be having some type of deadlock problem when trying to
close
forms and am wondering if anyone else has experienced this problem.
The
phenomenon does not always occur and is not specific to any one client
machine.
I will explain the phenomenon:
1. We have an object that contains our main application startup
method.
This method then instantiates our main application window (Control)
and
invokes the Display() method using start task.
2. All other forms created by the application are created using a form
manager service object which exists on the client partition. The form
manager has a CreateForm() method which instantiates a form class of
the
specified type and invoked the form's Display() method using start
task.
3. Each form has a Close push button which when clicked invokes
Window.RequestFinalize().
Now, the problem we have is this:
The user starts the application and the main application window is
displayed. The user then selects an option from the main window and a
child form is created using the form manager service object and is
displayed. The user can continue to create more child forms by
selecting
options from the main window and all child forms are instantiated and
displayed correctly.
However, when the user attempts to close one of the forms the form
does
not close. The finalize event is triggered and the event loop is
exited,
but the form continues to be displayed and does not close. If the user
then moves the mouse pointer over the main application window, the
child
form immediately closes. Moving the mouse cursor over other child
windows (or even the desktop) does NOT do this - only when the mouse
cursor is moved over the main window does the child form close.
Does anyone have any ideas on this?
Regards,
Jace.
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From: Jason de Cean <[email protected]>
Date: Mon, 12 Oct 1998 17:47:20 +1000
Subject: RE: Forms That Will Not Close
Hi Pascal,
The Display() method is as follows:
self.Open();
event loop
when Window.AfterFinalize do
exit;
when task.Shutdown do
exit;
end event;
self.Close();
<end>
Are you saying we should do a Window.Close() in there somewhere as well
Regards,
Jace.
On Monday, 12 October 1998 17:36, Rottier, Pascal
[SMTP:[email protected]] wrote:
Exiting the event loop will not close the window!
Invoking
'Close' method on the window will. Check if this method
is executed. It appears, the AfterFinalize event exits
the
event loop and nothing more. Then, your applications
waits for some event from your main window, like 'Mouse-
Enter', before invoking Window.Close().
Pascal
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From: "Rottier, Pascal" <[email protected]>
Date: Mon, 12 Oct 1998 11:04:24 +0200
Subject: RE: Forms That Will Not Close
Jason,
No, self.Close() should close the window. This is the
method I referred to. You could place a traceline
behind self.Close() to see if it is executed. It is not
inconcievable some exception may exit the Display()
method before self.Close() is executed.
After that, maybe, some events from your main
window trigger something that causes a call like 'My-
Window.Close()', where 'MyWindow' is a subclass of
'UserWindow', so 'MyWindow' gets closed after all.
Maybe you've overridden 'Close()', so now it doesn't
work properly anymore.
Are you sure you exit the event loop after you press
the close button?? The display method is not regis-
terred for any <PushButton>.Click event, though maybe
you just didn't include the full Display method in your
mail.
Remember that an event loop will only respond to an
event if it is not currently handling an event. So, the
method behind <PushButton>.Click may call a self.
Window.RequestFinalize(), which will cause an After-
Finalize event to be posted, which will be placed in
the event queue. If this method however keeps waiting
for something, the event loop will not respond to the
AfterFinalize event, until this method is done waiting.
Pascal.
Hi Pascal,
The Display() method is as follows:
self.Open();
event loop
when Window.AfterFinalize do
exit;
when task.Shutdown do
exit;
end event;
self.Close();
<end>
Are you saying we should do a Window.Close() in there somewhere as
well
Regards,
Jace.
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From: Thomas Kunst <[email protected]>
Date: Mon, 12 Oct 1998 14:28:55 +0200
Subject: Re: AfterValueChange event trigged when it shouldn't be...
Which version of Fort=E9 are you using? We had some strage problems with
GUI events in Fort=E9 3.0.F.2, which disappeared now that we use 3.0.J.1!=
Fouche, Jaco wrote:
=
Hi there,
=
I'm hoping that someone out there has experienced the following (and
knows why it is happening. ) :-)
=
I have a couple of windows on which the AfterValueChange event is
triggered on a field upon hitting the delete key.
We all know that this should only happen upon leaving the field, ie. th=e
field loosing focus. The problem is that I'm trying to recreate this in=
a simple test class, but now it won't happen. I still have the original=
windows on which it is happening, but I would like to construct
something small and simple to send to Forte.
=
Any ideas as to why this could be happening?
=- -- =
Dr. Thomas Kunst mailto:[email protected]
sd&m GmbH & Co. KG http://www.sdm.de
software design & management
Thomas-Dehler-Str. 27, 81737 Muenchen, Germany
Tel +49 89 63812-221 Fax -444
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From: Greg Gorham <[email protected]>
Date: Mon, 12 Oct 1998 09:51:07 -0400
Subject: math library
I need direction to the source of Forte libs that handle more scientific
math. Also included is the need for more scientific print formating. I
understand, second hand, that such material is available from third
party vendors/sources.
Thanks
Greg Gorham
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Greg,
This is a bit of a long shot, but has anyone experience with integrating
Forte with PI/Open. PI/Open is a variant of PICK. We have a requirement
to read and update a PI/Open database from within our Forte application,
and we would be most interested to hear from anyone who has experience in
doing this.
We are aware of a set of APIs provided with PI/Open that are written in
"C". We could wrapper these from within Forte, however the issue is that
the APIs provided are non-shared, and Forte requires shared libraries.Would be interersting, which operating system you're using.
You could write a dll (on windows) or shared library (on unix) wrappering the
original,statically linked "C"-Libs. This lib could be used by Forte.
Tim Hagemann
Tim Hagemann
Ascom GmbH Email: [email protected]
Charlottenburger Allee 61 Phone: +49 241 96806 273
D-52068 Aachen Fax: +49 241 96806 225
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Excel integration with Entry and Approval for SSM not working

Iu2019m having trouble getting excel integrated with E&A for being able to enter large number of historic data points into a cube-built model u2013 Iu2019ve gone through all the docs several times and there is no good concrete explanation on how to do this. I keep getting the following error message:
Error opening Excel Automation server can't create object. This can be caused by:
1. - The application is not installed on your machine
2. - The browser security does not support ActiveX scripts.
3. - Your were prompted to run ActiveX and you said No, if that is the cause close all browser instances and reopen.
However, I've done the following:
-          Iu2019ve installed the excel add-in on both the server and my local machine, and Iu2019ve enabled the add-in part in Excel on my local machine.
-          The browser security is definitely set to accept all active X scripts
-          I am never prompted to run activeX when I select u201CHistorical Datau201D within entry/approval. I just get the above error message.
-          Iu2019ve flushed cache and restarted listener several times.
What am I missing? I donu2019t see it in any of the docs.
Thanks!

Robb,
Looking at what you've done, there doesn't seem to be an obvious answer. The best suggestion I can make is to fill out a support ticket on this. There must be other factors at work here that will require a deeper look.
Regards,
Bob

Jabber cannot Call - Integration with CUCM/AD

Dear all,
I installed CUCM 9.1.1 and CUPS 9.1.1 with Jabber client 9.0.1.
when I run Jabber on a joined domain PC (login with AD username and password), there are no problem with the calling ability.
But when I try to use a non-join domain PC (I am using VPN to connect to office network and using my personal PC), only the chatting feature that are available. I cannot loggin to phone accounts and cannot make any calls with my Jabber client.
Should I use UDS integration with AD?
Thanks,
Hasan

Hi Hasan,
Can you take a look on this thread:
https://supportforums.cisco.com/message/3914353#3914353
If you still have problem connecting, can you try with newer version of Jabber?
Regards,
Srdjan

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