Remedy issue URGENT!! Please help

Question

Hi All,
I am not able to login to remedy client as I'm getting the below error
*‘RPC: Miscellaneous tli error - System error (Connection refused)’*
We tried to restart the remedy process, that dont work, Getting the below SQL errorAction Request System initializing.
Starting Remedy AR System server
Also I have checked the network/firewall as there is no issues with their end.
Please anyone help me to resolve this issue.
Error while restarting the remedy process
Action Request System(R) Server Version 4.05.02 patch 1025
Copyright (c) 1991 - 2001 Remedy Corporation. All Rights reserved.
Copyright (c) 1989 - 2001 Verity, Inc. All rights reserved.
Reproduction or disassembly of embodied programs and databases prohibited.
Verity (r) and TOPIC (r) are registered trademarks of Verity, Inc.
390600 : SQL database is not available -- will retry connection (ARNOTE 590)
Notification System Server Version 4.05.02
Copyright (c) 1994 - 2001 Remedy Corporation. All Rights reserved.
110902110300- 24733: Initializing process 24733
110902110300- 24733: DISPLAY_CONFIGURATION===================================
110902110300- 24733: EXTERNAL START (-X) FALSE
110902110300- 24733: RESTART (-r) FALSE
110902110300- 24733: Check-Users: (-c) FALSE
110902110300- 24733: Debug-Level: (-d) 21
110902110300- 24733: Disable-Shared-Memory: FALSE
110902110300- 24733: Hold-Time: (-h) 2592000 seconds = 30.0 days
110902110300- 24733: Max-Users: (-u) 1000
110902110300- 24733: Notifier-Outbound-Port: 0
110902110300- 24733: Notifier-Specific-Port: 0
110902110300- 24733: Private-RPC-Socket: 0
110902110300- 24733: Private-Specific-Port: 0
110902110300- 24733: Register-With-Portmapper: FALSE
110902110300- 24733: Send-Timeout: (-t) 7
110902110300- 24733: TCD-Specific-Port: 32768
110902110300- 24733: ========================================================
110902110300- 24733: AR System server: remedy01
110902110300- 24733: AR ServerNameWithDomain: remedy01.ndc.lucent.com
110902110300- 24733: HostnameWithDomain: remedy01.ndc.lucent.com
110902110300- 24733: StartServerDaemons
Notification Send Server Version 4.05.02
Copyright (c) 1991 - 2001 Remedy Corporation. All Rights reserved.
110902110300- 24736: Initializing process 24736
110902110300- 24736: ProcessFiles: called with loginFd(0)=9 and notificationFd(1)=10
110902110300- 24736: ProcessFiles: start Notifications at offset 0.
110902110300- 24736: ProcessFiles: reopening nfyfile (new notificationFd=10)
110902110302- 24733: StartServerDaemons daemon 0 started
Action Request System(R) Mail Daemon Version 4.05.02
Copyright (c) 1991 - 2001 Remedy Corporation. All Rights reserved.
MailFileName: /usr/mail/fxbrophy
Action Request System initialization is complete.
390600 : Cannot initialize contact with SQL database (ARERR 551)
Stop server
390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)
Action Request System(R) Server Version 4.05.02 patch 1025
Copyright (c) 1991 - 2001 Remedy Corporation. All Rights reserved.
Copyright (c) 1989 - 2001 Verity, Inc. All rights reserved.
Reproduction or disassembly of embodied programs and databases prohibited.
Verity (r) and TOPIC (r) are registered trademarks of Verity, Inc.
390600 : SQL database is not available -- will retry connection (ARNOTE 590)
Thanks,
Sajith

Answer 1

Why are you posting this on the Oracle forums, shouldn't you be talking to Remedy or BMC or whoever provides support for the product?
Also this (or other public forums) is generally not the place for urgent production issues. There are paid support channels for such issues.
Anyway, a hint:
I would probably dig into the very vague "SQL database is not available" message. Does the system have details in logs? What clues does the actual/underlying error messages provide? Is the database in question actually up and reachable from the client (i.e. app server) host?
Edited by: orafad on Sep 26, 2011 2:20 PM