Remember when the "MAN" was microsoft?

What an amazing day this has been! We are watching the undoing of a brand and the loyal following it cultivated for 20 years.
what a shame

actually, microsoft had an unwritten refund policy when the 360's had a price drop and the red ring of death, microsoft gave refunds and an extended warranty program... I am apple loyalist, and am shocked to see mircosoft has better customer service. *** HOW has this happened?
http://www.xbox.com/en-US/support/petermooreletter.htm

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    0xffffff80e954cf80 : 0xffffff80002c2790
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             com.apple.driver.AppleUSBEHCI(4.5.5)[CAA2352E-D136-3656-ADF9-6BB3A42C2188]@0xff ffff7f80a8a000->0xffffff7f80aa0fff
                dependency: com.apple.iokit.IOUSBFamily(4.5.5)[4E51AA1E-079B-38B5-A56D-6F9D251FD7FF]@0xffff ff7f80959000
                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80822000
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             com.apple.driver.AppleUSBEHCI(4.5.5)[CAA2352E-D136-3656-ADF9-6BB3A42C2188]@0xff ffff7f80a8a000->0xffffff7f80aa0fff
                dependency: com.apple.iokit.IOUSBFamily(4.5.5)[4E51AA1E-079B-38B5-A56D-6F9D251FD7FF]@0xffff ff7f80959000
                dependency: com.apple.iokit.IOPCIFamily(2.6.7)[6D54F06A-46B7-37FC-AF22-DE68DC18A1A3]@0xffff ff7f80822000
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    Panics Since Last Report:          2
    Anonymous UUID:                    46F31096-2586-42B8-8279-BA3732FA54EA
    Fri Jan 20 19:07:12 2012
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    0xffffff80f0c6b7f0 : 0xffffff8000220702
    0xffffff80f0c6b870 : 0xffffff80002a794e
    0xffffff80f0c6b8e0 : 0xffffff80002aa4e6
    0xffffff80f0c6b970 : 0xffffff800027f76d
    0xffffff80f0c6b9d0 : 0xffffff8000273b0d
    0xffffff80f0c6bac0 : 0xffffff80002748aa
    0xffffff80f0c6baf0 : 0xffffff800026e7f2
    0xffffff80f0c6bb20 : 0xffffff80002261f2
    0xffffff80f0c6bb40 : 0xffffff800022644d
    0xffffff80f0c6bb60 : 0xffffff7f80858eae
    0xffffff80f0c6bbb0 : 0xffffff7f808595f6
    0xffffff80f0c6bbd0 : 0xffffff8000651a25
    0xffffff80f0c6bbf0 : 0xffffff8000652cb8
    0xffffff80f0c6bc50 : 0xffffff800065343b
    0xffffff80f0c6bd90 : 0xffffff800065350a
    0xffffff80f0c6bdf0 : 0xffffff800029e96f
    0xffffff80f0c6be20 : 0xffffff8000223006
    0xffffff80f0c6be50 : 0xffffff8000214829
    0xffffff80f0c6beb0 : 0xffffff800021bb58
    0xffffff80f0c6bf10 : 0xffffff80002aead0
    0xffffff80f0c6bfb0 : 0xffffff80002d801e
          Kernel Extensions in backtrace:
             at.obdev.nke.LittleSnitch(2.4.2)[D3C526A1-3C07-568A-C79D-8626C3370E9E]@0xffffff 7f8084d000->0xffffff7f80892fff
    BSD process name corresponding to current thread: Little Snitch Ne
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    11C74
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    com.parallels.kext.prl_netbridge    7.0 14920.689535
    com.parallels.kext.prl_hid_hook    7.0 14920.689535
    com.parallels.kext.prl_hypervisor    7.0 14920.689535
    com.parallels.kext.prl_usb_connect    7.0 14920.689535
    at.obdev.nke.LittleSnitch    2.4.2
    com.apple.filesystems.smbfs    1.7.0
    com.apple.driver.AppleHWSensor    1.9.4d0
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AudioAUUC    1.59
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.driver.AppleUpstreamUserClient    3.5.9
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AppleMCCSControl    1.0.26
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AGPM    100.12.42
    com.apple.driver.AppleMikeyDriver    2.1.3f7
    com.apple.kext.ATIFramebuffer    7.1.4
    com.apple.driver.AppleIntelHD3000Graphics    7.1.4
    com.apple.driver.AppleHDA    2.1.3f7
    com.apple.driver.AudioIPCDriver    1.2.1
    com.apple.ATIRadeonX3000    7.1.4
    com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.driver.AirPort.Atheros40    501.58.1
    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4
    com.apple.driver.AppleLPC    1.5.3
    com.apple.driver.AppleBacklight    170.1.9
    com.apple.driver.AppleBluetoothMultitouch    66.3
    com.apple.driver.AppleIRController    312
    com.apple.driver.AppleUSBCardReader    3.0.1
    com.apple.driver.Oxford_Semi    3.0.1
    com.apple.iokit.SCSITaskUserClient    3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.iokit.IOAHCIBlockStorage    2.0.1
    com.apple.driver.AppleUSBHub    4.5.0
    com.apple.driver.AppleFWOHCI    4.8.9
    com.apple.driver.AppleAHCIPort    2.2.0
    com.apple.driver.AppleUSBEHCI    4.5.5
    com.apple.driver.AppleEFINVRAM    1.5.0
    com.apple.driver.AppleACPIButtons    1.4
    com.apple.driver.AppleRTC    1.4
    com.apple.driver.AppleHPET    1.6
    com.apple.driver.AppleSMBIOS    1.7
    com.apple.driver.AppleACPIEC    1.4
    com.apple.driver.AppleAPIC    1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient    167.1.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1
    com.apple.driver.AppleIntelCPUPowerManagement    167.1.0
    com.apple.kext.triggers    1.0
    com.apple.driver.AppleAVBAudio    1.0.0d11
    com.apple.iokit.IOSurface    80.0
    com.apple.iokit.IOBluetoothSerialManager    4.0.1f4
    com.apple.iokit.IOSerialFamily    10.0.5
    com.apple.iokit.IOAVBFamily    1.0.0d22
    com.apple.driver.DspFuncLib    2.1.3f7
    com.apple.iokit.IOAudioFamily    1.8.3fc11
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.iokit.IOEthernetAVBController    1.0.0d5
    com.apple.iokit.IOFireWireIP    2.2.4
    com.apple.driver.AppleBluetoothHIDKeyboard    152.3
    com.apple.driver.AppleHIDKeyboard    152.3
    com.apple.driver.AppleHDAController    2.1.3f7
    com.apple.iokit.IOHDAFamily    2.1.3f7
    com.apple.driver.ApplePolicyControl    3.0.16
    com.apple.driver.AppleGraphicsControl    3.0.16
    com.apple.iokit.IO80211Family    411.1
    com.apple.iokit.IONetworkingFamily    2.0
    com.apple.driver.AppleSMC    3.1.1d8
    com.apple.driver.IOPlatformPluginFamily    4.7.5d4
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.driver.AppleBacklightExpert    1.0.3
    com.apple.iokit.IONDRVSupport    2.3.2
    com.apple.driver.AppleThunderboltEDMSink    1.1.3
    com.apple.driver.AppleThunderboltEDMSource    1.1.3
    com.apple.kext.ATI6000Controller    7.1.4
    com.apple.kext.ATISupport    7.1.4
    com.apple.driver.AppleIntelSNBGraphicsFB    7.1.4
    com.apple.iokit.IOGraphicsFamily    2.3.2
    com.apple.driver.AppleMultitouchDriver    220.62.1
    com.apple.driver.IOBluetoothHIDDriver    4.0.1f4
    com.apple.driver.AppleThunderboltDPOutAdapter    1.5.8
    com.apple.driver.AppleThunderboltDPInAdapter    1.5.8
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.8
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.1f4
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.1f4
    com.apple.iokit.IOBluetoothFamily    4.0.1f4
    com.apple.iokit.IOUSBHIDDriver    4.4.5
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.1
    com.apple.iokit.IOUSBMassStorageClass    3.0.0
    com.apple.iokit.IOFireWireSerialBusProtocolTransport    2.1.0
    com.apple.iokit.IOFireWireSBP2    4.2.0
    com.apple.driver.AppleUSBMergeNub    4.5.3
    com.apple.driver.AppleUSBComposite    3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.1
    com.apple.iokit.IOBDStorageFamily    1.6
    com.apple.iokit.IODVDStorageFamily    1.7
    com.apple.iokit.IOCDStorageFamily    1.7
    com.apple.driver.XsanFilter    403
    com.apple.iokit.IOAHCISerialATAPI    2.0.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.1
    com.apple.driver.AppleThunderboltNHI    1.3.2
    com.apple.iokit.IOThunderboltFamily    1.7.4
    com.apple.iokit.IOFireWireFamily    4.4.5
    com.apple.iokit.IOUSBUserClient    4.5.3
    com.apple.iokit.IOAHCIFamily    2.0.7
    com.apple.iokit.IOUSBFamily    4.5.5
    com.apple.driver.AppleEFIRuntime    1.5.0
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    165.3
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.security.TMSafetyNet    7
    com.apple.driver.DiskImages    331
    com.apple.iokit.IOStorageFamily    1.7
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.4
    com.apple.iokit.IOPCIFamily    2.6.7
    com.apple.iokit.IOACPIFamily    1.4
    Model: iMac12,2, BootROM IM121.0047.B1D, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 1.72f2
    Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.58.4-P2P
    Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
    Serial ATA Device: APPLE SSD TS256C, 251 GB
    Serial ATA Device: OPTIARC DVD RW AD-5690H
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