Remote Access Problem

Question

HI
Just today, i started to get the following error from my ix2-200 Storcenter (non Cloud edition)
"The device is unable to acquire your external IP address. Confirm that your device is connected to a router which connects to the Internet."
When i try to reconfigure remote access, i get the following error message
"Remote access cannot be configured. Make sure your device is connected to a router which connects to the Internet"
I went through various checks and made sure my router is connected to the internet. Port forwarding for port 443 is open on my router etc and i made no change that would stop Remote Access from working as it was before today
When i try to reconfigure remote access, I also notice the following;
 - My external IP address is stuck on an old IP. I have tried restarting, shutting down and rebooting, changing my internal IP to see if it would force the new external IP to show, but nothing has worked.
 - I used to have 2 messages on the Remote Access page showing number of days left on DNS and SSL certificates. Now i just have one message showing days on "Remaining Certificate Subscription"
 - When i click the Renew Subscription link it is is down (iomegalinkportal.com)
Im thinking the fact that iomegalinkportal.com is down is causing this, but appreciate if someone can look and tell me what the error is causing my problem and if it's not the link being down, how i can get the NAS to pick up the correct external IP address?
Rgds
John
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Go to Solution.

Answer 1

Could well be the 'old' iomegalink-stuff is no longer working or your router does not allow dynamic configuration by your NAS.
If you did not change anything to the router you should be able to https://<external-ip> .
( To determine external IP either check router config or use... http://www.whatismyip.com/ )
If the https-command on your browser brings up NAS startpage you may have alread reached 90%-success-mark.
All you then have to do is configuring your router to a dyndns service ( eg. dyn.com , for free as long as you log in once a month) and make a proper port forwarding to your internal NAS-ip-adress..........
If this is too techy, you should be able to find a friend in the neighbourhoud ;-) to lend you a hand for a try..
Or check some google nuggets like
' dyndns tp-link'   http://www.tp-link.com/gr/article/?faqid=297
' port forwarding netgear' http://www.youtube.com/watch?v=VvzFHHDvU8E
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
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