Remote app not connecting to itunes

so ever since the new update to itunes and remote a few weeks ago, my remote app will not stay connected to itunes for more then 10 minutes. like everyone else with this problem, if i restart itunes it'll work for 5-10 minutes then stop being able to see it. reinstalled the app, reinstalled bonjour, did just about everything but reinstall itunes.
guess my question is, has there been a answer to his problem yet? there have been 1 minor update for each the remote app and itunes since the major updates that caused the problem, and neither minor update fixed it. *** is going?

The upgrade to either the ATV, Remote, or iTunes has cause all three to stop working as advertised. Please oh great wonderful Apple repair your non-functioning applications so that I can be part of the Sheeple again and be happy with my purchases. I have no idea why my ATV syncs for hours and hours nor why the Remote suddenly stops seeing my Apple TV, or why iTunes just hangs. These are clearly issues related to the most recent upgrades issued by Apple, therefore it would follow reason that they are responsible for fixing the issue as nothing has changed with my home network. If anyone has insight into this problem with a fix, please post it here.
Message was edited by: Don Trammell

Similar Messages

TS1741 Iphone remote app not connecting to itunes

Ive checked the firewall, deleted and reinstalled itunes, deleted and reinstalled the remote app on my phone, and ive reset my router. Why isnt it working? the app stays on the screen which says "Turn on Home sharing in itunes..."

I have exactly the same problem, and I've gone through all of the suggested "fixes". No firewall, on the same network, newest version of Remote app (4.2), with the latest versions of ios (7.2), and all the latest version of Apple TV and iTunes. Home Sharing is on (and my iMac and my MBPro both can control the Apple TV. The Remote app, however, STILL gives me the "can't connect" to the library "check your network settings" message, or "can't find the library, turn home sharing on" message. The Apple Tv and the two computer libraries show up on my iPhone in the Remote App, but that's all.
I'm running a 2008-model iMac, a 2009 Macbook Pro, with a 3rd Generation Apple Tv with an iPhone 5s. My wifi router is a Time Capsule model wire-connected to a Time Warner Cable internet modem (I reset both).
Anyone have any suggestions on what to do next?

Why does my remote app not find my iTunes Library?

I am trying to use my Remote App on my iPhone 5 to connect to my Windows 7 laptop, the iTunes is upgraded to the latest (iTunes 11). My HomeSharing is on in both spot (iTunes and Remote App). My Apple TV shows up in Remote App but my iTunes Library does not, even if I try manually to add iTunes Library, iTunes does not pick up my phone under "Devices". Please help

The following article(s) may help you.
Troubleshooting Home Sharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Troubleshooting Security Software

Iphone remote will not connect to itunes

I have the downloaded iTunes 11 and the latest Remote App last night with hopes my problem would be resolved. For about 6 months I have not been able to connect my iphone 4S (6.0.1) to my imac. I've restarted the router, phone and computer are on the same network. iTunes sees the iphone, when the iphone issues the 4 digit security code, I am prompted on my mac for the code. I enter it. I get the confirmation page on the mac that I can now control iTunes using this remote. However, I can not. When I open the remote on my phone, I receive an error that it could not find the library. Firewall is off, I've re-tried multiple times, I've triple checked the correct home sharing ID. I've restarted the phone, the computer, the router..sigh. This worked flawless for some time. It still works with my iPad, just my iphone is out. Any thoughts out there?

I have the same issue. I'm using a 3GS and a Win7 computer.

Remote app not connecting

Since the last system (security?) update last night (10.10.2 (14C1514)) the remote app on both my iPad and iPhone no longer connects. Restarted al devices (Mac mini , apple TV, Airport, iPad, iPhone) logged out and in for homesharing, but no result. To my confusion the airport apps on my mobile devices indicate there is no airport extreme anymore... (they are very well connected to the internet though...) but the principal airport app on my Mac mini indicates everything is fine. No updates or anything needed and a good connection.
Still the remote app on iPhone and iPad cannot be used. Very annoying...
Anyone ideas?

Thanks. this might be right. The more because the Airplay option is gone too on iPad and iPhone.
But can anyone explain how to solve this? I just use the default Apple settings and have recently nothing changed. Not on my Mac mini (firewall not activated) and not on my Airport extreme that functions as my router.

HT1947 Remote is not connecting to ITunes 10.5.3

My remote on my IPhone 4 is not connecting to my I tunes any ideas why?

Welcome to the Apple Community.
Is the phone on the same network, is homesharing enabled.

Apple remote app loses connection

I am using the remote app to control my Itune on my computer on Vista. I am able to initiate the connection. But when I close the remote and re-open I still see the library but I am not able to open it.
I able to reconnect if disable and re-enable home sharing.
*I have no firewall activated
*WiFi conection working perfectly
*Same problem from my Ipad and my Ipod.
I did all recommend troubleshooting from apple with no success. I read a lot of post on web about that problem but it seems that it should had been fix in the latest version.
Any idea
Thanks.

I have the same / similar problem.
Just after starting iTunes (10.1.2) I can see the library in remote (2.1), can connect and control iTunes.
This works fine for a couple of minutes, then the remote app loses connection to iTunes. The library turns from black to grey in settings, can nor be found nor added.
I have tried this on two different Vista PCs and three different routers with all firewalls turn off.
Looks like a straight forward bug to me. Any ideas please?
Message was edited by: NiklB

Remote app on my iphone 5 will not connect to itunes

The remote app stopped working on my iphone 5 and will not connect to itunes. Home sharing is on on itunes and adding new library on my remote iphone app results in veryfying passcode results in the following message on itunes 'the pascode you have entered is incorrect'. I have the feeling that the library is already added but will not connect. Any suggestions are deeply appreciated!

I had the same problem. Reinstalled everything and still nothing. Came across this article:
5 Simple Tricks to Get iTunes to Recognize an iOS Device
Quit and relaunch iTunes
Connect the iOS device to a different USB port on the computer
Reboot the iPhone, iPad, or iPod
Reboot the computer
Use a different syncing cable (if possible)
I changed my syncing cable and it worked! Try that if all else is failing.

Can I remotely remove Apps from my iphone when not connected to iTunes. I have my apple ID and password. but my iphone is not in same wifi range

Can I remotely remove Apps from my iphone when not connected to iTunes. I have my apple ID and password. but my iphone is not in same wifi range

Sorry, not sure what you mean by remotely?
You can remove apps from your phone without being connected to anything if you have the phone in hand. Were you speaking about something else?
If not, then you just press on an app on the Home screen and hold it down until they all begin to wiggle. Apps that you can remove (non-Apple apps) have a little "x" in the top left-hand corner. Tap on that, and the app will be removed.
Cheers,
GB

Can I remotely remove Apps from my iphone when not connected to iTunes

Can I remotely remove Apps from my iphone when not connected to iTunes. I have my apple ID and password. but my iphone is not in same wifi range

Tap & hold an app icon until they wiggle then tap the X on the app you want to delete.

TS1741 I am having difficulty connecting my Remote App on iPad to iTunes. It used to work fine, but with latest iTunes and latest Remote, I can't get it to work. iTunes should open a 'pop up' window to add 4 digit code, but nothing happens. Any clues plea

Would appreciate in connecting Remote App on iPad to iTunes. It used to work find, before iTunes 11.0 - but now pop up window to input 4 digit code does not appear. Any ideas how to prompt window to open on iMac? Remote App works OK, but says that Home Sharing is not Turned On, although it is. Both devices are logged into my profile account.

You no longer need the 4 digit code in iTunes 11.
iTunes (10.0.1 or later)
Open iTunes on your Mac or PC.
iTunes 11 or newer: Turn on Home Sharing in iTunes by going to File > Home Sharing> Turn on Home Sharing.
iTunes 10.7 or older: Turn on Home Sharing in iTunes by going to Advanced > Turn on Home Sharing.
Connect iPhone, iPad or iPod touch to a Wi-Fi network that is connected to the local network that your Mac or PC is also connected to.
Open the Remote app (software version 2.0 or later) on your mobile device.
Turn on Home Sharing in the Remote Settings screen. Make sure to sign into the same Home Sharing account you used to sign in to from iTunes on your computer.
Once Home sharing is enabled for both your computer and your mobile device, Remote app will be be able to view and control audio and video playback in your iTunes library.
http://support.apple.com/kb/ht1947

Remote.app not being recognized by iTunes

I had Remote.app working with my computer form my iPhone and iPod touches. But the other day my DSL modem went out, and I had to get a new one. Now Remote.app can not connect to iTunes on my computer. The Wi-fi works fine on my iPhone and iPod touches, and can access the internet with no problems for them, but I can't connect to any app on my computer now, from my mobile devices. I followed the directions for setting up the Firewall, and iTunes show's properly in the list of acceptable applications. But still no luck. I also use Cha-Ching and can no longer access that app either. Both iTunes and Cha-Ching on my computer don't see that the device is connected. I have been through my setup for my DSL modem and believer I have everything setup properly, but I guess I need to call Qwest and see if they can help. Just thought I would ask here and see if anyone else has experienced this, and what they did to fix it.
Thanks in advance.
Scott

bitblasters wrote:
But the other day my DSL modem went out, and I had to get a new one.
try a complete *power cycle* of your equipment. shut everything down for @ least 15 minutes.
then, in intervals of 5 minutes, turn the modem back on, followed by your router, and last your computer.
JGG

Just got a new iphone 5s trying to use the app store but it is telling me i am not connected to itunes so i connected to i tunes so when i go back to app store it is still telling me the same thing not connected or signed in help

just got a new iphone 5s and i am trying to get on the app store but it is telling me that not connected to itunes when i connect to itunes it was fine then went back to app store it is telling me sign in to itunes store so i do that with my apple id and password but is still isn't working help

Hi there wendyfromnewross,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
-Griff W.

HT4623 My Ipad will not connect to iTunes or to the App store. I get an error message when I try to find out if there are any updates. What to do?

My iPad will not connect to iTunes, the app store, or the update, although it will go on the internet. What to do?

And what does the error message say?

Ipad mini remote app will connect to my itunes library and apple tv but won't display content from itunes library on the apple tv section of remote app

What I am trying to do is very simple, and I am sure I have done it before.
I have an Apple TV (2nd Gen) connected to Wifi Network (Airport Extreme 802.11n) I want to stream content from the itunes library on my macbook pro over the wifi network to the Apple TV. This works no problem, home sharing is set up and I can see the itunes library under 'Computer' on the Apple TV interface. I can use the Apple Remote to scroll through and play content from my itunes. Works no problem.
Now I want to use the remote app on my ipad mini to control the apple tv. Using up to date app (Version 3.01) Again, everything looks like it should work. I have turned on Home Sharing on the remote app settings. It works fine and both my itunes library and Apple TV show up on the interface. I can touch the itunes icon and control the itunes on my computer and play music and video on my computer screen.
Now when I touch the apple tv icon I can't see my itunes library content to play on the apple tv. I see the below image. If I tap on the icon in the bottom left it takes me back to the screen in the first image. What is the strangest thing is that I can control the apple tv using the gestures interface! This isn't what I want though and I want to be able to see the itunes library on the screen of the ipad and play it on the apple tv. You can see in the video on this link (http://www.youtube.com/watch?v=UvEpgcE9KCs). This is what I am trying to do and I just don't understand why I don't get the screen seen at 1:25 in the video. Instead I get the screen seen in the below image. Any ideas? I know that the remote app is connecting to the apple TV because I can control it using gestures, just strange I can't see the content on the ipad like in the attached video clip, instead I see the screen in the image below. Any ideas would be greatly appreciated!

OK, Problem solved. Software on Apple TV was VERY outdated. It had been sitting in the box for over a year and needed an update. Problem solved!

Remote app not connecting to itunes

Similar Messages

Maybe you are looking for