Remote app

My Apple TV updated a couple nights ago. Been trying to get the Remote App to work with it. The app opens up, gives me the proper info to input on the Apple TV and then I get a music symbol on my Remote App where I paired it with Apple TV. The Apple TV shows its paired with the Remote App. But I can't seem to do anything with the Remote App. It just shows the symbol and can't do anything with it but stare at it. Can't figure out what the problem is. I'm using the iPhone 6 to access it. Whats the issue?

Hello Unfriend,
If you are using a remote app with just two users you can with the Basic Tier.
Yes, for each App Collection there is minimum requirement of 20 users. If you have less than 20 users, you would still be billed for 20.
So if you are going with Basic Tier, if your bill is $200 then yes it will be $ 10 per users with minimum number of users which is 20.
Also note that Hours included in starting price (month) if $10 is 40, if you exceed this Hourly overage rate (Hour) is $0.175/hr.
You can refer to this link for more information:
http://azure.microsoft.com/en-in/pricing/details/remoteapp/
Thanks,
Syed Irfan Hussain

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HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
I work on behalf of HP
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Hp aio remote app on iPhone won't scan to my hp photosmart 7515

hp aio remote app "there was a problem during scanning. check scanner and try again" when using hp photosmart 7515 however this is a new issue the app scanning worked before. Also I can no longer print or scan unless at home and connected to my network

Hello @mbranch37,
Welcome to the HP forums.
I understand that you are having a problem with the AIO app, as well as what sounds like a web services issue.
I would like to help.
Before working with the app, I would like to make sure the printer is fine.
On the front panel of your printer touch the Web Services icon. (also known as the ePrint button)
If you get a server connection error, I would set a manual DNS.
The following post by happytohelp01, has instructions for setting the manual DNS.
If for some reason the printers email or ePrint address has changed, you will have to set it up again.
If the email is the same and you do not get any error messages, try cycling your network.
Turn off the printer and other network devices.
Unplug the power to your router for at least a minute.
Plug the power cord back into the router.
Turn on all your network devices.
Wait until the blue wireless light on your printer stops blinking.
Aardvark1
I work on behalf of HP
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AIO Remote app cant find HP 7150 aio printer on my wifi network, on Windows Phone 8

HI,
Yesterday I install You App AIO Remote on Windows Phone 8. I have connected to wifi HP 7150 aio printer, but phone cant find this printer... I have Lumia 1520 and Lumia 920 smartphones both is connect to this same wifi network like printer, but You app on both Lumias cant find printer, again but no problem is to connect to printer WEB interface from this both Lumias, so wifi network is correct configured.
I have two tablet more in this same wifi network, both with windows 8.1 x64 systems, on this, You Windows 8 modern App AIO Remote find this same printer without problem...
So what is wrong ? printer config ? eprint is on, ipp is on, bonjur is on, ip is static.
Please help Me becease I wait for this app and now i cant use them
Thanx
Peter

Hi Peter,
Welcome to the HP Support Forums. I understand that you are trying to use the new HP AiO Remote app for Windows phones to print to your Photosmart 7150 printer.
The Photosmart 7150 printer only supports USB connectivity, I have include the Photosmart 7150 Printer Specifications for reference. To be able to use the HP AiO Remote app the printer needs to be connected to a wireless network.
If you accidentally typed the incorrect printer model, please let me know which make/model/product number of HP printer that you have. How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

AIO Remote APP

I downloaded the AIO remote app onto my Iphone but when I open the app it cannot find my printer Photosmart Premium C310. Both items are on the same wifi. I do not have the printer set up as wireless. Can you tell me how to go about getting the app to recognize/find the printer? Thanks

Hi rraetz,
That particular model supports a protocol called AirPrint. Here is a link to another forum post with some helpful information about AirPrint.
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/AirPrint-how-to-use-...
Thanks,
Oscar
Although I am an HP employee, I am speaking for myself and not for HP.

AIO REMOTE app on IOS

I use the AiO Remote app on IOS to scan legal size documents. I think my problem is with the latest update of this app as I never had this issue in the past. I scan the multi-page LEGAL size doc with no issues. I see the doc pages in legal size format in the app. Once I click on SAVE, all of a sudden the app shrinks the legal size to fit letter size. I can't find how to disable this. Thanks in advance for any help.

Hey @iDADx7,
Welcome to the HP Support Forum.
I understand you're encountering a document formatting issue when using the HP All-in-One Printer Remote app with your HP Officejet 6600 e-All-in-One Printer. I would like to help.
What version of iOS are you working with? Try uninstalling the app and then clicking here to reinstall. Does the issue persist?
Please let me know the result of your troubleshooting by responding to this post. Thank you for posting in the HP Support Forum and have a great day!
Regards,
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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AiO Remote app on iPad/iPhone does not find M1217nfw

Hi,
I have a M1217nfw setup on my WiFi network. I can use Airprint from my iPad or iPhone to print on it - works fine. However I want to use the AiO Remote app on my iPad or iPhone to scan documents from this printer to my iPad/iPhone.
The problem is that when I try to use the app it tells me that it cannot find any printer! I upgraded the firmware on the printer - still no go.
I even tried to connect it using the HP Wireless Direct options - still no go.
Treid to connect using the printer's IP address - still no go.
According to the document http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03843137&sp4ts.oid=2... - the M1217nfw is supported by the AiO Remote app.
Any help or clues would be greatly appreciated!
thanks,
vijar

Hi @vijar,
Welcome to the HP Support Forums. I see that you would like to learn more about HP’s All-in-One Printer Remote app.
I have included the HP All-in-One Printer Remote Mobile App FAQs document. It has a section dedicated to the printers that support this app and the Laserjet 1217nfw printer is not supported by the app. I have notified the appropriate department regarding the document.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP LaserJet Pro M177fw and AIO Remote App

Will HP AIO App remote supports HP LaserJet Pro M177fw Multifunction Printer later.
Or is there any other way to control the printer to scan without going back to my computer?

@Ashley8
With regards to the no support of the AiO remote app and the m177, this is only on the iOS and android app.
You will need to use your desktop/computer as your go to scan for the m177.
Sorry
I am an HP employee.
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Please mark the post that solves your problem as Accepted Solution

Looking for a remote app

I am looking for a remote app for my windows computer at work so I can control my music. I have Remote from my mac to use with iTunes at home and thats great. But now I was wondering do they have anything like that for windows I use windows media player. Thanks so much

Correction from my last message-
Are you looking for a way to control the music from your PC to Mac as in remote desktop, or are you looking for a way to access (play, delete, share) your music?
If its the first choice, see my last post.
If its the second choice, you can turn on Home Sharing in iTunes.
Go to Advanced>Turn on Home Sharing
You'll have to login with an Apple ID, and do the same thing on your other computers.
For more information on Home Sharing, visit this link:
http://support.apple.com/kb/HT3819

Remote App and shuffling a single album

I'm using iTunes 11.0.1.12 on my PC and Remote App 3.0 (598) on my Touch 5G running iOS 6.0.1, and I want to play an album with its songs shuffled. For example, I go to Artists, choose Steely Dan, then "A Decade Of Steely Dan". There's no obvious way to begin playing, so I press the first song, which begins playing. This takes me to "Up Next", which has all the songs from the album I was on, PLUS 7 songs from the album, "Everything Must Go", also by Steely Dan. This makes no sense at all, but I ignore it for the moment, as shuffling is what's on my mind. The thing is, there's no shuffle button on "Up Next", so I click on the tiny album artwork in the upper right corner, and it takes me to the traditional "Now Playing" screen, with the transport controls and big album artwork in the middle. There I find my shuffle button, so I press it, and it turns blue, so I'm all good, right? Wrong! When the next song begins, it's from some other Steely Dan album chosen at random, like "Katy Lied". When I go back to "Up Next", songs from all my Steely Dan albums now appear. All I wanted was to shuffle the one album "A Decade Of Steely Dan" and play just its songs, but this simple thing doesn't appear to be possible. Am I missing something?

Eliciting the bug requires entry to the album in the Remote App through Artists or Genres. I can leave the "Up Next" list displayed in iTunes on the PC and watch it populate with all the following albums when I do this. However, if I enter the album through Composers or Albums, only that album's tracks go into "Up Next". Unfortunately, using Composers to select albums is not a solution at all; for one thing, I only maintain Composer metadata for classical composers. Using Albums isn't really a solution either, because I like to browse by artist or composer. Interestingly, the Remote App groups albums by artist, but it's a flat list and hard to scroll through because there are so many more albums that artists, and while there is a scroll bar (column of dots) to the right, it has no letters to easily go to the p's for, say, Pink Floyd. The Artists view OTOH has letters A-Z instead of dots. I don't get the inconsistency here.
Moreover, I've found that when I press a song to begin playing, the Remote App inconsistently takes me to its "Up Next" screen as I described in my first post vs. its traditional "Now Playing" screen. I've yet to figure out what determines this.

ITunes and iPhone 'Remote' app, only plays one song at a time

Using iPhone 'Remote' app to control iTunes on Mac. I click on Albums, select an album, select the first track, it plays and then stops and goes back to the albums list. I've tried every conceivable combination of the little icons for Shuffle and track repeat, nothing changes this, it always plays just the track and select and then it's done, it goes back to the tracks list. I've spent hours researching this and cannot get it to work. Thanks for any help.

Hi, although unchecking tracks is one way to manage what gets put on your device it has other side effects that make it less effective than the use of selected playlists. I generally use unchecking for marking tracks I'd usually want to ignore, such as bonus interview tracks on an album, or podcasts that aren't compatible with my device.
It is much easier to use playlists rather than check boxes to manage the content. There is no need to make a series of ad hoc playlists however. You'll need two, one of which you can throw away later. Create a new smart playlist with the rules *Playlist is Music* and the option *Match only checked items* ticked. Call it Checked. Now create regular playlist and call it, for example, Sync. Select all the tracks in Checked (cmd-A I think) and drag them into Sync.
Now you can go to your main music library and cmd-click on an empty checkbox to check all of your tracks so the unchecked behaviour no longer interferes with playback. Change your sync options so that the device syncs with your new playlist. In future you can manage the content by adding and removing things from this list instead of checking and unchecking them.
tt2

Can no longer use the Remote app on iPhone 5 or iPad 1

Hi,
I've long used the Remote app to control my iTunes library which I stream through two Airport Expresses. It's been a great solution for some time.
However, since the latest updates, I can no longer do this. The iTunes library does not show up in the app, only a message telling me to turn on Home Sharing in iTunes.
I have turned Sharing off and on on the iPhone, iPad and iTunes but have had no luck getting it to work.
Any suggestions welcome!
Thanks
Phil

Thanks Linc,
well that *****... I guess I am going to have to reach out to the developers. It does not look like they are doing this anytime soon cause the website is pretty old in itself.
Thanks for the info on this,
Paul

Cant see my airplay icon, cant use my remote app on either of my devices

Hi
I have the gen 3 apple TV and somehow i can no longer airplay, from my mac book pro, ipad, ipad mini or iphone. It used to work on all of my devices and now I cant see the icon.
When I open my remote app it tells me that I have to turn on Home sharing on my itunes or apple tv. It is turned on, on all of my devices.
I have been trying to trouble shoot this issue (all of my devices have the latest updates) and I still cant use my remote or air play
Any suggestions on how to fix this?

I was able to fix the issue by unpluging the apple tv, router, and modem all for about 2-3 minutes and then replugging them in

Remote app no longer sees AppleTV and shares

I've noticed that the Remote App on my iPhone 4 looks different than it used to, so I guess it's been updated recently. Anyways, now I don't have AirPlay anymore in any video or audio apps. I haven't changed anything in terms of network set up, AppleTV configuration, nor my PC and Mac itunes sharing. Everything is the same.
The ONLY thing I can think of, other than the Remote app being updated is that I had my wireless router turned off for two weeks while on vacation. However, on returning, EVERYTHING JUST WORKS. iphone wifi access is fine, Apple TV access is fine (been watching podcasts and netflix no problem), and PCs and laptops connect same as always.
THe ONLY difference is my iphone cannot "see" AppleTV in Remote App and Airplay feature is GONE. My homesharing is still displayed as selectable libraries in the app, but selecting one NEVER CONNECTS. This also used to work perfectly fine.
I'm quite frustrated at losing such a feature.
For what it's worth, the AppleTV doesn't seem to "see" my shared library either (under "Computers")

Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Restart your mobile device.

IPhone 4 Remote App Not working

Hello,
Sorry for posting another 'not working' thread, but having searched the forum I cannot find my answer.
I am not very technical, but I have iTunes and an iPhone 4.
I have the remote app and the app has worked perfectly up until recently.
I have upgraded iTunes to 10 and also my antivirus.
Now I know alot of these things could be caused by the firewall, but I have allowed iTunes to be let through the firewall and I have switched off the firewall in the past to ensure it was not this.
When I switch on the computer and open iTunes then go to the remote app it works. It is when the iPhone 'sleeps' that the library wont re connect, OR if i have been using iTunes and then try and start the remote that it will not work.
Any ideas at all as it is so frustrating. I am not technically minded, so switching router channels etc and proxy settings/DHCP etc dont really make sense to me.
I have tried rebooting everything including the router, but believe it is something simple as it was working prior to iTunes 10.
I am running a PC on Vista
Thanks
Steve

no I use both ipad2 iphone4 with remote app and have no issues with ios
try removing the setup and start over

TS1741 I have done everything in the Apple help artcle but my iphone 4S remote app doesn't connect to itunes, but my iPad does. Any ideas?

Hi
My Remote app has stopped working on my iphone, I kep getting nthe message to turn on homesharing. However homesharing is on, and it works on my iPad Any ideas, all software versions are up to date, although I haven't yet updated the iPad. Hmmmm

I have the same thing. I couldn't get either the iPhone 4 or the iPad 2 to connect until I did a full restart of my wireless router. After doing this, the iPad connected automatically but the iPhone won't. Can't think what else to try. They are both on the same wireless network. Same apple ids being used. Nothing jailbroken, all software is up to date.

Remote app

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