Remote assistance cannot connect to my friend's computer

HP Pavillion a320n
I have tried MANY times to make a connecting to my friend's computer using remote assistance.  I have gone through the helps and trouble shooting areas of my computer.  When I would take my computer to her home, I was able to access her computer by remote assistance, but when I get back to my house, it says that it cannot connect with her computer.  Any help and or suggestions would be GREATLY appreciated.  I have used HP computers for years, but have never had the need to use the remote assistance until recently.
Thanks,
Sharon

Its not a  port issue.
XP requires a registry edit to connect to Server 2008 & Windows 7 computers. Windows XP does not by default accept and create NLA connection which is what  Win 7 requires.
By default, Network Level Authentication (NLA) is disabled in Windows XP Service Pack 3. To enable NLA, you have to turn on the Credential Security Service Provider (CredSSP).
The link will give you instructions step by step to set up NLA.
http://support.microsoft.com/kb/951608
I am a HP employee
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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    0x96450000 - 0x96450fff com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
    0x96451000 - 0x964a2fff com.apple.framework.familycontrols 1.0.2 /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
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