Remote Assistance in Mountain Lion

iChat had an option to take control of a remote Mac over the internet in order to assist a friend. What can be done in Mountain Lion where iChat is gone?

It's still there in the Messages application.
Messages > Buddies > Ask to Share [buddy]'s Screen...

Similar Messages

Back To My Mac not waking remote mac in Mountain Lion iCloud

Back To My Mac will not connect to a remote mac in Mountain Lion unless that mac is awake. I have the "Wake for network access" button checked. Once I have somebody touch a keyboard to wake up the remote mac I can share screens, and share files, but this is obviously a problem if nobody is around to wake up the remote machine. I have screen sharing and file sharing checked, and I'm allowing access to the hard drive to myself as a user. This was not a problem in Mobile Me, but seems to be a problem in iCloud.
Additionally, if I manually type in the the WAN IP address for the remote mac, it will connect to it's associated Time Capsule, but will not connect to the mac itself. All macs are 10.8.1.
Any ideas what's going on?

Hi Dan97103!
I have an article here for you that can help you troubleshoot this issue with your Back to My Mac functionality:
OS X: Using and troubleshooting Back to My Mac with your iCloud account
http://support.apple.com/kb/ht4907
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Problems to access remote computer since Mountain Lion Update

Hi all,
I'm using Macbooks and Mac OS X since 2007 and I just updated my Macbook end-2011 from Lion to Mountain Lion.
Problem is, since the update, I can see my mac mini which is on the same network using Bonjour but I "rarely" can access to it. I mean, I use it as a Upnp server, or a Plex Server and I used to access it via Screen Sharing (vnc) but it does not work anymore (or it is very very rare).
Using my iPhone on the same network, VNC works well and I can see the Plex server using the iPhone Plex app.
That behavior is obviously related to Moutain Lion: I used these functionnalities with Lion without any problem and the problems appeared with Moutain Lion. Any idea of a setting that could help me??
Thanks in advance, it is very frustrating as I can't access my mac-mini without remote desktop..

Hi,
the mac-mini is running Snow Leopard. I could try to update it with Lion or Moutain Lion but I think it is undersized (4go ram , 2,26Ghz core 2 duo) as I want the maximum ressources to be available for Plex.
Anyway, as you pointed it, it can be due to the OS, but we are talking about very simple services (smb, vnc) it's weird..

Migration Assistant from Mountain Lion to Lion?

Unfortunately, I keep having random crashes on my MBPro running Mountain Lion and I have reinstalled the OS, the software, etc and the problem persists. I have tested RAM multiple times (with rember) and it has passed each test.
At this point, I need to put Lion back on the system. If I have a Time Machine or SuperDuper clone of the internal drive will Migration Assistant move over applications and data to Lion if I do a clean Lion install?
Any help is appreciated. I need to do this tonight.
- Elan

Try using Windows Migration Assistant - read here.
Good luck,
Clinton

How can I re-run setup assistant with mountain lion?

I have run the setup assistant on my MacBook Pro but now realize that I'd rather run the setup assistant again in order to transfer the contents of my old mac to the new one.
There are a few suggestions out on the web but none have worked for me.

To transfer files from an old Mac, open Migration Assistant and follow its steps > http://support.apple.com/kb/HT4889

HT3275 Time Machine Breaks in Mountain Lion after 1st backup

I have been having great problem within both Lion and Mountian Lion and Time Machine. After only a single backup the next backup will ALWAYS FAIL!. When I run Disk Tools to repair the disk for it, I am also always have to do a force eject to remove it from the desk top in order to repair it. It alway finds some errors. I had thought that perhaps the disk may have bad sector but checked this with Drive Genious 3 and fouund this was not the case. I even used a brand new drive and this problem sitll occurs.
This same problem is present on both my Mac Pro and a mac mini that are runnning 10.8.2. I am so frustrated at this point I have been investigatin commercial back up products. I wish and hope that Restropect is still around. It is a day I thought that would never happen to see Apple go down hill so far with the qality of thier software.
I have tried all trouble shooting steps provided by apple at http://support.apple.com/kb/HT3275?viewlocale=en_US&locale=en_US and none of this will fix this problem. If anything is accomplished, the next back up will work only once and then fail on next back up.

lukemac77 wrote:
I would like to perform a clean install of Mountain Lion
Why? That rarely accomplishes anything good.
I do not wish to use setup or migration assistant.
Why not?
If you want to leave apps behind, do the clean install, then use Setup Assistant to transfer your home folders, but omit Applications. You can also omit some broad categories of things in your home folders if you want. See Using Setup Assistant on Mountain Lion or Lion.
1. After the clean install, will I be able to browse AND copy filed from the old backups manually?
If you mean via the TM browser (the "Star Wars" display), perhaps. If the user account(s) you set up have the corresponding UIDs as on the backups, yes. (See the pink box in Problems after using Migration Assistant for an explanation.)
2. If I do copy the files, will I have permission errors?
If you copy them via the Finder, possibly. Especially if the UIDs don't correspond, the new user account may not have permission to change or delete things. You may be able to put default permissions on them via
Resetting Password and/or User Permissions.
Basically, I wish to copy only select files from the Home Folder and re-install everything else anew.
If you skip Applications, and reinstall them, your best bet is to use Setup Assistant, omitting any broad categories you can. Otherwise, let it all transfer, then delete what you don't need.
After that, I want to restart Time Machine in Mountain Lion and start a new backup.
If you don't use Setup Assistant or Migration Assistant, the next backup will be a full one. Plus, the previous backups will be treated as if they were made from a different disk. You can still see them, but via the procedure in #E3 of Time Machine - Troubleshooting.
You may be able to avoid that by manually telling Time Machine to "associate" the erased drive with the old backups, per #B6 in Time Machine - Troubleshooting.

Is Rosetta Stone v4 compatible with Mountain Lion?

I'm looking to upgrade to Mountain Lion however I just dropped $500 on Rosetta Stone a few weeks ago. I'm wondering, has anyone here tried running Rosetta Stone v4 on Mountain Lion?

I think the problem occurs when making a fresh installation of Mountain Lion and then using the Migration Assistant to bring applications, settins, and files from a Time Machine backup onto the newly installed Mountain Lion. That's what I did because I thought upgrading to OS 10.8 (Mountain Lion) was a good time to also upgrade my Macbook with a larger hard drive. Read this thread for the error description are the hoops I had to jump through to make Rosetta Stone 4 work in this upgrade scenario.
Rosetta Stone (v.4.1.15) Error 8111 under Mountain Lion
It appears that the culprit may be the file "tracking.db3" located in /Library/Application Support/Rosetta Stone/TOTALe
I'm not sure how a fresh installatoin of Rosetta Stone 4 would behave under Mountain Lion. Perhaps it would also go smoothly. I do know that restoring Rosetta Stone (application and application settings) with the Migration Assistant onto Mountain Lion from the Time Machine backup made on Lion causes major issues and Rosetta Stone doesn't work without extra steps described in the referenced thread.

Access to old Time Machine backups in Mountain Lion

I would like to perform a clean install of Mountain Lion on my Mac and I have a few questions regarding Time Machine. I currently use Lion and Time Machine is set up on an external drive. I do not wish to use setup or migration assistant.
After the clean install, will I be able to browse AND copy filed from the old backups manually?
If I do copy the files, will I have permission errors?
Basically, I wish to copy only select files from the Home Folder and re-install everything else anew. However, I don't want to have problems access files after they are copied. After that, I want to restart Time Machine in Mountain Lion and start a new backup.
Thank you in advance for your time and advice.

lukemac77 wrote:
I would like to perform a clean install of Mountain Lion
Why? That rarely accomplishes anything good.
I do not wish to use setup or migration assistant.
Why not?
If you want to leave apps behind, do the clean install, then use Setup Assistant to transfer your home folders, but omit Applications. You can also omit some broad categories of things in your home folders if you want. See Using Setup Assistant on Mountain Lion or Lion.
1. After the clean install, will I be able to browse AND copy filed from the old backups manually?
If you mean via the TM browser (the "Star Wars" display), perhaps. If the user account(s) you set up have the corresponding UIDs as on the backups, yes. (See the pink box in Problems after using Migration Assistant for an explanation.)
2. If I do copy the files, will I have permission errors?
If you copy them via the Finder, possibly. Especially if the UIDs don't correspond, the new user account may not have permission to change or delete things. You may be able to put default permissions on them via
Resetting Password and/or User Permissions.
Basically, I wish to copy only select files from the Home Folder and re-install everything else anew.
If you skip Applications, and reinstall them, your best bet is to use Setup Assistant, omitting any broad categories you can. Otherwise, let it all transfer, then delete what you don't need.
After that, I want to restart Time Machine in Mountain Lion and start a new backup.
If you don't use Setup Assistant or Migration Assistant, the next backup will be a full one. Plus, the previous backups will be treated as if they were made from a different disk. You can still see them, but via the procedure in #E3 of Time Machine - Troubleshooting.
You may be able to avoid that by manually telling Time Machine to "associate" the erased drive with the old backups, per #B6 in Time Machine - Troubleshooting.

I bought mountain lion iMac - need to buy mountain lion to download?

Hi,
I just bought a new iMac with 10.8 and have not yet turned it on. I was checking to see if I could create a USB install of Mountain Lion, just incase I needed to re-install if the data recovery folk can salvage a backup from my old Time Capsule - since I am on a proxy network. I find that in though I own an iMac with Mountain Lion I don't seem to own Mountain Lion on the App Store. Do I have to purchase it separately if I am not downloading it to the machine I putchased it on?
Sue H

Quondame wrote:
I thought from what the person who set up my network said that I had the sort of proxy setup that is specifically mentioned as preventing online installation.
Thanks, yes, that is possible. In that event you may wish to create your own external USB Recovery Disk as a convenience. To do that read OS X: About Recovery Disk Assistant
When you set up a new Mac it will ask if you want to transfer information from another Mac or "From a Time Machine or other disk" and ought to be self-explanatory. For a thorough description on that subject I recommend you peruse Apple Support Communities contributor Pondini's comprehensive guide: Using Setup Assistant on Mountain Lion or Lion
If you are impatient (who isn't) and you just want to use your new Mac right away, before you have access to your Time Capsule, that's OK, but just don't create an account on the new Mac with a name you will want to use permanently. In other words if the 2007 iMac's Time Capsule backup contains an account with the name "Sue" and that's the name you want to use, don't initially set up your new Mac with that name. For example, give it the name "Sue temp". Later, when you want to migrate from the Time Machine backup, you will use Migration Assistant - it's in your new Mac's Utilities folder. Select the user "Sue" from the Time Machine backup and it will create a new account on your new Mac with that name. You can then delete the "Sue temp" account.
Sorry if this description is so wordy. babowa would probably have said it more concisely.

Dual boot, Mountain Lion and Mavericks and Migration Assistant

Hi all,
I have a Macbook Pro Retina which cam with Mountain Lion installed, and I want to upgrade to Mavericks. However, I have a need to run some apps in Mountain Lion, as official support for those apps will not go past 10.8.5 (Avid's Pro Tools 10) and I need to be able to open archived projects.
I also wish to clean install both operating systems fresh, and do a stripped ML partition, with bare bones essentials, on the smallest partion possible. Mavericks will be the main system, and ML won't host user data, only the legacy apps. I am fine with erasing my 500GB SSD.
My current process is to install ML from the recovery partition, and use disk utility to partition before I do, then install Mavericks from a bootable USB (already made).
So my questions are these:
For ML:
1. What size partition is the minimum necessary to install ML, plus the apps and run without hitch? The legacy apps will take maybe 4GB.I want this as small as possible.
2. When I do a fresh install of ML, what apps can safely be deleted without affecting the system?
For Mavericks:
When migrating my old user account to Mavericks, I don't wish to migrate the apps, just the user settings and the data. I will make an entire backup of the user directory on a separate drive before I start this process, as well as a Time Machine backup. I then plan to migrate the account settings and data, but manually reinstall the extra apps. The reason for this is I have a lot of third party apps, and some are trials I decided to uninstall, and they all leave junk behind.
3. If I import the user account settings and data only, what cruft or orphaned files should I be aware of?
4. Are there options to cherry pick the settings that are migrated?
5. If I manually copy, for example, the mail folder, iCal or messages folder in my user library, and place it into the appropriate user folder in the new account in a worst case scenario, will there be any drama I should be aware of?
Lastly, a question of Apple ID's/iCloud:
6. Before doing this process, should I deauthorise my iTunes account, or will that be fine when migrated anyway?
7. What will happen with my iPhone when I sync to a fresh install on mavericks, will it attempt to wipe my iPhone, or is that part of the user data that is migrated?
Thank you for your time and patience reading this!

ML
1. I'd go with at least 40 because you need some extra disk space for the computer to work properly. You can install that one partition, load it, and see how much disk space is used and adjust as required. Also boot from it and make sure it runs okay.
2. Everything but the Apple applications, which you probably won't be able to delete.
Mavericks
Almost all applications are stored in the hard drive level Applications folder. Check your user applications folder and if there are no applications, just copy the entire user folder.
3. Hard to answer. In theory, none.
4/5. They may not work due to differences between 10.8 and 10.9. You might want to consider using Setup Assistant and restore from Time Machine. Then delete the stuff you don't want.
6. Shouldn't matter - same computer. I have 2 partitions and both are authorized for iTunes and the App Store.
7. If you restore from Time Machine, you should be okay.

HT1619 How do I disconnect an Apple remote from my MacBook Pro w/ Mountain Lion update?

My friend set up Apple TV while I was using my laptop in the same room and the remote is now connected to my laptop. I've looked at a bunch of different sites and forums trying to figure out how to disconnect it and it seems that with the new Mountain Lion operating system, there is no way to do this. PLEASE HELP it's driving me crazy because everytime he presses a buttom on the remote, it interferes with what I'm doing.

Sorry, but my late 2009 MacBook Pro running Mountain Lion continues to be be controlled by the ATV2 remote after disabling remotes in system preferences. Anyone else having the issue or has a solution?
Cheers!

IMac (Mountain Lion) does not pair with Apple Remote

Hi,
my iMac (2009, Mountain Lion) does pair with my remote. Otherwise the remote (or remotes, I tried two) are working fine with the iMac, it just wont pair.
I need it to pair as I have an iMac and MPB and each having its own remote (each computer should react only to its remote, not the other computer remote)
I googled this extensively, here is what I did so far:
- obviously, trying the normail "pair remote" procedure as the support page says
- checking that infrared remote pairing is enabled and no other remote is currenly paired
- restarting Mac OS
- removing and reinsterting battery in remote
- making sure I am an Admin
- disabling the remote function in Plex and killing all Plex (and EyeTV and similar) processes via Activity Monitor (thought they might somehow limite the OS control over the remote)
- tried the same with another remote (does not pair as well)
This is very annoying.
Can anyone help out?
Much appreciated

Hi den,
Does the remote remember which computer it is paired to? I though only the computer remebers that.
In any case, currently there is not remote paired to any computer (both computers have clean new Mountain Lion installations). And I cannot pair any remote to any of my machines. In between, I tried with the laptop as well, and it is not pairing as well. I also tried an (old, still working) third remote... nothing is happening.
Some apps seem to take control of the remote (e.g. pressing menu start Plex on my systems). Could that be the issue? Is there a Terminal command to give Mac OS back full control over the remote?
Or could it be something else? 'Is there an app for that' a la ForcePair.app?
Thank you
p.s. this is the page that I was refering to ealier, not working for me

I am trying to transfer files from my PowerBook G4 (OSX 10.4.11) to my new iMac (Mountain Lion). Migration assistant tells me I need to upgrade migration assistant on the G4, but I can't find a download that will work for anything older than OSX 10.5.

Yes, my PowerBook G4 is still trucking along. It is running OSX 10.4.11, but I just bought a new iMac that is running Mountain Lion. I just tried to use Migration Assistant. It told me to update Migration Assistant on the G4, but I can't find an update for anything earlier than 10.5. Is there a way to get my files transfered, or am I going to need to update the OS on my computer I was getting ready to retire?
Thanks!

You never know, someone might remember. What happens in detail when you try to use it, and HOW are you trying to use it?

How can I use apple remote with Mountain Lion? Any Front Row alternative?

Hi All,
I recently upgraded from Snow Leopard to Mountain Lion.
All great except for my Apple Remote control.
Before, I could effectively control my iMac media with Apple Remote by using Front Row (music, photos, videos, good integration with iTunes and iPhoto).
Now, as I understand, Front Row is expired.
So, my Apple remote still works but with very limited options (just music, forward, backward and volume), and it's a real pity.
Any of you Guys know how to restore Front Row?
Otherwise maybe suggest an alternative (sth similar, should allow iMac media control by Apple Remote)?
So far I tried to restore all Front Row files by a Time Capsule Snow Leopard backup (as indicatred on some other Communities).
To restore was easy, but then, no way to launch it.
Any advice will help!
Thanks in advance/all the best.
Marco

Thanks Klaus1 for your prompt answer, although I went again through a dated discussion.
I also got the feeling that somehow they want to push Apple TV..
But, respectfully speaking towards our Friends at Apple, is it fair to promise what you don't deliver?
I have choosen apple because I percive it's different.
At currently published link: http://store.apple.com/uk/product/MC377Z/A/apple-remote
they do promote the following:
Apple Remote with Mac
The Apple Remote gives you total command of your music, photos, videos and DVDs from anywhere in the room. It works with Front Row - a menu-based, full-screen interface - to make accessing the digital content on your Mac as simple as navigating your iPod. When you press the Menu button, your desktop fades and the sleek, Front Row interface takes its place, to give you control over your music in iTunes, your photos in iPhoto, the videos in your Videos folder and your DVDs. Turn up the volume. Shuffle. Skip to the next chapter on your DVD. Play a slide show, a home video that you made in iMovie, even a film trailer.
Compatible with Apple products introduced in 2005 or later that have a built-in infrared (IR) receiver. Not compatible with MacBook Pro with Retina display.
Cost for this is 15£ (19€).
Now, I have iMac and Mac Book Pro (no retina display) both with Mountain Lion installed, and I understand both of them are not compatible with Front Row.
Actually I adore apple tv and I got 2 at home nicely working on 2 different TVs.
So I accomplished twice their wish of selling this product to me.
Why shall they deceive me (and many others, as I read) by killing a still promised service?
Should I read all forums before buying a trusted-brand-product like apple, to ensure that id does what declared?
Don't get me wrong, I'm an enthusiast user of the whole apple family, since many years, and still I am.
Just politely complaining for this decision, which creates to Many an easy avoidable disservice.
Cheers
Marco

Apple remote no longer works with mountain lion

The apple remote that was quite happily working with Lion no longer seems to be working with mountain lion.
I've checked with at least 3 other apple remotes I have and none of them seem to want to pair.
I've been able to pair them with another mac running Lion, but when going to the pair option under;
Preferences--> Security& Privacy --> General --> Advanced -> Pair
Pressing the menu and next for more than a minute gives me nothing on any of the remotes.
Anyone else having issues pairing with mountain lion?
*Note, each of the remotes quite happily will

I thought I had a problem pairing my aluminium Apple remote with EyeTV, but all turned out fine.
When I clicked Preferences --> Security & Privacy --> General --> Advanced --> Pair a message told to press the "Menu and Next" buttons until the remote paired with the computer. At first, I assumed this meant that I should press the two black buttons underneath the main, circular control, but nothing happened.
Then it struck me that the "Next" button might mean the right arrow on the main, circular control, so I held down this while holding the Menu button (the smaller button, below and to the left of the main, circular control), and the remote paired within a few seconds!
I don't have one of the older, white Apple remote controls to test this idea with, but something similar may also work with that remote.

Remote Assistance in Mountain Lion

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