Remote Coding nd Port Forwarding Issue

I have Verizon FIOS Westall 9100 Router.
I am trying to set up remote coding for Port 6801 and my host IP 192.168.1.9 DHCP address.
I set up port forwarding - all TCP and UDP  to  Port 6801 to 192.168.1.9 and it shows as active with no conflicts.
Problem is that when my remote coding was attempted, the technician said the port is blocked. We tried for over an hour and also checked online through a port forwarding tool and it said it is blocked. I checked firewall router and it is on medium security which was recommended.
Can someone help me through this issue and make a recommendation to solve the problem?
Thanks in advance.

Did you define the source and destination ports?
that router is finicky, it only likes it if the destination is defined
IOW it should look like this
192.168.1.9   
           TCP ANY -> 6801
If that ANY is a number, it likely will not work

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