Remote control agent icon won't go away

Our ZEN 4.01 agent workstations are fine.
These are on the 6.5 SP1b agent pc's.
The workstation remote agent icon shows up
So I made a NEW workstation policy with the 6.5 SP1b snapins and set it
to NOT show the icon.
I associated it to the workstations container (and thus "unassociated"
the 4.0x policy).
I rebooted the pc and let it login and ConsoleOne shows that it IS
associated to the correct policy. And I've viewed effective policies to
make absolutely sure (the policy for remote control, BTW is under the
General section)
I rebooted the pc again (so that the policy would take effect).
Still no go.
I've enabled the debug logs and the workstation IS imported/registered
(although the AWI on the server doesn't show the "updates", but that may
be due to the log level I chose).
The RMPol.Log file however, shows this:
Finished listeing effective workstation remote control policy . . .
workstation DN -CN=name.OU=workstations.OU=context.O=Org, treename -
TREE
Loading : C:\Program Files\Novell\ZENWorks\WMSchApi.dll
workstation NOT yet authenticated . . .
ZENNDSUTIL: initializecontext() failed . . .
Listing effective user remote control policy . . .
blah blah
Display Agent - 1
This was an "upgrade" from the 4.01 IR4 agent.
(I see someone had a similar error in the agent newsgroup, but didn't
get an answer)
--Kevin

Yep, able to duplicate it.
There's "something" in the 4.91 client that causes the ZEN agent to not
"authenticate" to eDir and I'm not sure what, but at this time I'll open
an incident with Novell.
Ironically, it "comes and goes" when the 4.91 client is installed, but
it never happens (so far) with the 4.90 SP1a client.
--Kevin
In article <[email protected]>,
[email protected] says...
> So I'm investigating the possibility that if you install the ZEN 6.5
> SP1b agent first, let it register and THEN install the 4.91 client (4.90
> SP1a was on before), that it "breaks" something in the authentication.
>
> Possibly NMAS issues.
>
> I've only been able to "duplicate" this on one pc, but it worked fine
> until I put the 4.91 client on it and then the remote control icon shows
> up again and the RMlog shows authentication failure: 1062
>
> Trying to duplicate it on a second machine.
>
> --Kevin
>
>
>
> In article <[email protected]>,
> [email protected] says...
> > Our ZEN 4.01 agent workstations are fine.
> >
> > These are on the 6.5 SP1b agent pc's.
> >
> > The workstation remote agent icon shows up
> >
> > So I made a NEW workstation policy with the 6.5 SP1b snapins and set it
> > to NOT show the icon.
> >
> > I associated it to the workstations container (and thus "unassociated"
> > the 4.0x policy).
> >
> > I rebooted the pc and let it login and ConsoleOne shows that it IS
> > associated to the correct policy. And I've viewed effective policies to
> > make absolutely sure (the policy for remote control, BTW is under the
> > General section)
> >
> > I rebooted the pc again (so that the policy would take effect).
> >
> > Still no go.
> >
> > I've enabled the debug logs and the workstation IS imported/registered
> > (although the AWI on the server doesn't show the "updates", but that may
> > be due to the log level I chose).
> >
> > The RMPol.Log file however, shows this:
> >
> > Finished listeing effective workstation remote control policy . . .
> > workstation DN -CN=name.OU=workstations.OU=context.O=Org, treename -
> > TREE
> > Loading : C:\Program Files\Novell\ZENWorks\WMSchApi.dll
> > workstation NOT yet authenticated . . .
> > ZENNDSUTIL: initializecontext() failed . . .
> > Listing effective user remote control policy . . .
> > blah blah
> > Display Agent - 1
> >
> > This was an "upgrade" from the 4.01 IR4 agent.
> >
> > (I see someone had a similar error in the agent newsgroup, but didn't
> > get an answer)
> >
> > --Kevin
> >
> >
> >
>

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