Remote Control Disconnecting on Windows 8.1

We seem to be having a problem with the SCCM remote tool disconnecting, but only with Windows 8.1 clients. Windows 7 clients seem to work fine. It will connect, and then after about 20 seconds or so disconnect and then bring the user to
the lock screen. Has anyone experienced this behavior before? We are fully patched to CU3 on the client and console ends. It would appear to be an authentication issue, but the strange part is that it does make the initial connection without difficulty.
All other aspects of management like advertisements, software pushes, updates, etc. work just fine.
Thanks.

Hi ,
Are you running SCCM 2012 or SCCM 2012 SP1? Windows 8.1 client is not supported by SCCM 2012 without SP1. (https://technet.microsoft.com/en-us/library/gg682077.aspx#BKMK_SupConfigClientOS)
If you are running SCCM 2012 SP1, check the RDP setting on the Windows 8.1 clients. The remote control is likely a shadowed RDP session.
1.Apply the latest hotfix of RDP client components on Windows 8.1 client.
Available updates for Remote Desktop Services in Windows Server 2012
http://support.microsoft.com/kb/2821526
2. Check the RDP related group policies (Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Device and Resource Redirection) and registry key (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal
Services). Compared it to a working one and see if there is any difference.
3. Collect a netmon trace when the issue occurs will help address the network issue.
Thanks.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Similar Messages

Remote Control Optimization under Windows XP

Hello -
I am having problems getting remote control optimizations activated
under
Windows XP. RC works like a dream on our 98 boxen, but XP is slow as
molasses.
Zenworks 3.2 (non-SP1)
Our server is Netware 5.1 sp6 (I think)
Novell Client 4.83 (non-SP1)
Dell Optiplex GX240
Windows XP (non-SP1)
16 mb ATI Rage Pro Ultra Video Card
driver: ati2dvaa.dll
version: 6.59
This is the newest one on Dell's site, albeit dated August 2001.
The thing that gets my goat is that the Zen 3.0 readme says the
Installer
can tell which cards are bad so it doesn't install the .dlls, but then
doesn't list the bad cards. Also, all my machines have drishi.dll in
the
right spot. If anyone has any tips other than 'apply all patches' I
would
greatly appreciate it.
-Dan Wheeler
Holden RIII School District

Rajkumar -
The Optimization Status is reported as "Disabled".
Video card info:
>> 16 mb ATI Rage Pro Ultra Video Card
>> driver: ati2dvaa.dll
>> version: 6.59
>> This is the newest one on Dell's site, albeit dated August 2001.
Thanks.
-Dan Wheeler
Holden RIII School District
On Wed, 19 Feb 2003 03:56:18 GMT, "Rajkumar V" <[email protected]>wrote:
>Find out the Optimization Status if it is "Enabled" from Agent Icon
on the
>task tray->Information->General.
>
>What is the video driver installed on your XP workstaion?
>
>Regards
>Rajkumar
>
><[email protected]> wrote in message
>news:F1d2a.14$[email protected]..
>> Hello -
>>
>> I am having problems getting remote control optimizations activated
under
>> Windows XP. RC works like a dream on our 98 boxen, but XP is slow
as
>> molasses.
>>
>> Zenworks 3.2 (non-SP1)
>> Our server is Netware 5.1 sp6 (I think)
>> Novell Client 4.83 (non-SP1)
>> Dell Optiplex GX240
>> Windows XP (non-SP1)
>> 16 mb ATI Rage Pro Ultra Video Card
>> driver: ati2dvaa.dll
>> version: 6.59
>> This is the newest one on Dell's site, albeit dated August 2001.
>>
>> The thing that gets my goat is that the Zen 3.0 readme says the
Installer
>> can tell which cards are bad so it doesn't install the .dlls, but
then
>> doesn't list the bad cards. Also, all my machines have drishi.dll
in the
>> right spot. If anyone has any tips other than 'apply all patches'
I would
>> greatly appreciate it.
>>
>> -Dan Wheeler
>> Holden RIII School District
>>
>

Audigy Zs Platinum Remote Control Driver For windows Vist

Anybody knows when will this come out', i can't use my remote.

I miss my audigy 2 platinum remote too...... I wonder if it will control windows media center

Satellite A500 - Remote Control Drivers for Windows 7

Hi everyone,
I've bought the Satellite A500, very happy with it, but I've completly change the os (vista) for the windows 7 RC, it works just very fine, the only thing is I can't find any drivers for the remote controller included with the laptop. It just doesn't work, no answer at all... I didn't found any driver for the A500 anyway, even for Vista...
I just know that the remote works fine because I can use it on the media center of my Xbox 360 !! :p
But from the laptop, no answer at all... I've looked for everywhere, tried to install the remote driver for others Toshiba Model, even the beta one for 7, but still the same problem...
Your help is welcome, thank You for any answer.
Coch, France.

Hi
> I didn't found any driver for the A500 anyway, even for Vista...
It looks like the A500 is very new on the market and I believe the drivers (Vista) will be released in the next time
You will have to wait a little bit
I think that the Vista driver would be compatible with the Win 7.
I have installed Win 7 on my notebook and most of the vista drivers are working.

I have 3 questions,Audio/Video Remote Control HID driver windows 8 fails to install code 32, trying to use usb tether connection rather then using WiFi to connect Laptop and iPhone. can only connect using wifi. Last quest. about the hotspot bar.

In device manager it shows an error code 32' using iPhone 5 related to Apple Tv I believe is when this started, I am thinking I can DL the file and install
biut I am not sure how to properly do this.
Also I use my LTE to tether (paid) to my LapTop as well, The issue I am having, I cannot get the USB to work as a network connection. However using the WiFi method works fine but I rather use the sync cable at times such as when I am charging the phone and/or wishing to not trainsmit my ssid for others to see even though I do use a password.
Last question about using the built in WyFi tether connection, Is it posable to remove or ake the annoying blue indicater bar at the top disappear? This blocks from doing certain tasks that forces me to shut off the HotSpot app. to allow me to pull down the info bar at the top, Please Help Thanks

In device manager it shows an error code 32' using iPhone 5 related to Apple Tv I believe is when this started, I am thinking I can DL the file and install
biut I am not sure how to properly do this.
Also I use my LTE to tether (paid) to my LapTop as well, The issue I am having, I cannot get the USB to work as a network connection. However using the WiFi method works fine but I rather use the sync cable at times such as when I am charging the phone and/or wishing to not trainsmit my ssid for others to see even though I do use a password.
Last question about using the built in WyFi tether connection, Is it posable to remove or ake the annoying blue indicater bar at the top disappear? This blocks from doing certain tasks that forces me to shut off the HotSpot app. to allow me to pull down the info bar at the top, Please Help Thanks

Remotely control the ITunes on Windows 7 64 bit PC with the new IPad

With the latest version of ITunes for both Win7 and the new IPad, I'm only able to use the new IPad to remotely control the ITunes on Windows 7 64 bit PC through wired connection ( ethernet cable ) to the wireless router. As soon as I connect my PC through wireless connection, the new IPad can not find my libraries.
Is this a known issue or am I missing some settings?
Thanks,

Are you using the 64 bit installer?
See also Recovering your iTunes library from your iPod or iOS device.
tt2

Firefox Selenium Remote Control window does not close.

Using Selenium 2.17 and/or Selenium 2.26 on Windows 7 we are having a problem with the Firefox Selenium RC (Remote Control) window not closing after the Selenium tests have completed.
We did not have any issues when using Firefox 10.0.1esr, but when we upgraded to 10.0.10esr the problem showed up.
Any ideas how to solve this problem? Our company requires us to be at the latest ESR release so going back to 10.0.1esr is not an option.
Any plans to resolve this problem in another ESR release?
Thanks,
Karl

Please check SAP note 1512960 and SAP note 1384496.
http://service.sap.com/notes
This behaviour is by design.
Regards,
Stratos

Qosmio G30 - Media center remote control doesn't work in windows

Dear All,
I have Qosmio G30-194,
first i had a problem with the VGA , i send it for repair, when it comes back i noticed that the remote control is not working on windows Media Center, while in A/V mode it work perfectly.
I tried to do full system restore from the recovery DVD, but nothing changed, even i installed Windows Vista with all of its drivers.
Nothing changed also, I borrowed a USB IR received for another remote control it worked perfectly with my remote on windows.
Please advise me what to do, do i send it back to the service center , or there is an easier solution.
Mazen Habbal
N.B, : My laptop info are:
Model Number PQG32E-01P018AR
Thank you in advance

don't expect toshiba to fix problems like this.
they replaced motherboard on my laptop and ever since the remote was not working.. it would turn the laptop on but was unresponsive thereafter. thing's we have tried:
- install software and drivers for remote again
- reinstall windows
- replace reciever
- change motherboard
- change remote
- terminate and restart relevant processes
- downgrade bios
- update bios
- combinations of the above
on several occassions Toshiba told me they were able to replicate and solve the problem but after trying it on my laptop they remembered that actually their one was slightly different.
almost a year later, i still have a non-working remote
my theory is the laptop leaves factory with certain software which Toshiba fail to include in recovery partition and\or bios that is available through them... so once you lose the factory components (i.e.the original motherboard) you also lose some necessary files with them.

Qosmio X300 - Remote control and function bar for windows seven

Hi,
I have bought this PC with Vista x64. I have upgraded it to windows 7 (x64)
But I didn??t find driver for remote control and function bar. The drivers for Vista *64 don't work.
Help me plz.
Thanks for reading
(Sry for my bad English)

Hi
The Win 7 drivers are not available for this unit at this time.
But I found some Win 7 drivers on the Toshiba US driver page.
Of course you will not find exactly the same X300 series but you can choose the drives released for Qosmio X305-xxxx
There is no big difference between X300 and X305 so the Win 7 drivers should work too

Remote control and windows XP SP2

I have been creating new images and noticed that when I install windows XP
service pack 2 that the remote control client fails to load up and I cannot
control the workstations. Before placing the service pack on,the remote
control agent on the system tray loads up, but disapears after service pack 2.
I have seen this on a vairety of different workstations and different
clients. We are currently using the Novell client 4.83.3.1 SP1 and a 4.9
client.
Has anyone come across this problem?
Glen

> I have been creating new images and noticed that when I install windows
XP
> service pack 2 that the remote control client fails to load up and I
cannot
> control the workstations. Before placing the service pack on,the remote
> control agent on the system tray loads up, but disapears after service
pack 2.
> I have seen this on a vairety of different workstations and different
> clients. We are currently using the Novell client 4.83.3.1 SP1 and a 4.9
> client.
>
> Has anyone come across this problem?
>
> Glen
>
thanx to Shawn Dakin for this solutions
1) Change the Windows Firewall/ICS service to manual
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\SharedAccess
String Value Start = 3
2) Force Windows Firewall/ICS service to start before Remote Management
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Novell User Agent
Multi String Value DependOnService = SharedAccess
NOTE: DependOnService must also contain WM
3)Set Firewall Exceptions for wuser.exe
netsh firewall add portopening UDP 1761 ZENRC Enable
netsh firewall add portopening UDP 1762 ZENRC Enable
netsh firewall add allowedprogram c:\novell\zenrc\wuser32.exe ZenRC enable
NOTE We placed the netsh commands in the autoexec.bat of every WinXpSp2
machine.
This fixed the problems for us, and allows us to remote control even if
the user is not connected.
THIS WORKS WITH ZenWorks 3.2 ONLY

Remote control and MCE remote on Windows

I am having issues with the remote control app on the Tablet S1 and MCE remotes on Windows 7 (64-bit). After learning the buttons for the MCE remote, pressing the same button more than once from the app does not do anything. For example, if I press the Up button the first time, it works fine. But if I press the Up button again, nothing happens. I have verified that the original MCE remote works as expected, and I have also verified that the tablet and the remote control app works with the MCE receiver connected to Ubuntu 11.10. Is anyone else running into this problem? How will the remote control app get updated (via the market or from system update)? Any help would be greatly appreciated. Thanks in advance.

Hello,
Welcome to the User Discussion Forums
If you have issues with the UP button, you can reprogram just the UP button without starting over
Please follow this guide to re Learn an existing button within your Remote
https://us.en.kb.sony.com/app/answers/detail/a_id/34897/c/65,66/kw/34897
If relearning the UP button does not resolve your issue we suggest calling in for assistance.
http://esupport.sony.com/US/perl/suppor ... ype_id=110

Problem with remote control and Windows 7 - HP Pavilion 6301eu

I installed Windows 7 32-bit and my remote control does not work. I have tried all possible drivers and still nothing ... Photo driver attached. Does anyone have a link to the current drivers for the remote control and Windows 7? thank you

Hi John:
Thanks but, I had already done this. I was having THAT problem with Encore (could not even initialize before tanking) when I first installed it and that's when I updated the Roxio engine. I don't know what else there is to update or correct at this point.
There was one thing that occurred to me: When I was using XP, I had to disable Open GL in order to get Encore to stabilize. I've heard one recommendation for Encore that one must disable graphics acceleration. I would like try that here except I can't figure out how to do that in Windows 7.
I've been Googling "Windows 7 Disable Graphics Accel" and have come up with nothing useful.
Thanks for your help though and if you have any other ideas, I'm all ears.
Mark

Remote Desktop disconnected because of security error from Windows 8.1 Surface to Server 2008

Hello,
I am trying
to connect to a remote app on a 2008 server from a surface pro 3 with 8.1
through Netilla SSL VPN and I getting the following error message.
Remote Desktop Disconnected
Because of a security error, the client could not connect to the remote computer Verify that you are logged on to the network and then try connection again
if I am connected to the network and use the RDP file, it connects fine.
This
was previosluly working, but when I changed the terminal server to per user
license mode from trial mode this happen
This works fine from Windows 7 machines.<o:p></o:p>
Any ideas?
Thanks,
Derek

Hi Derek,
Thank you for posting in Windows Server Forum.
From the error itself it seems that there is some network connection issue with VPN. Kindly see that you get network when you are using VPN connection, also VPN must be running. You can also try to “ping” the remote computer and see whether there is successful
ping result.
Also try to use “Allow connections from computers running any version of Remote Desktop” option on server side and check whether you can remote desktop successfully.
Apart this issue can also be caused due to certificate as VPN can’t resolve the certificate properly and facing this issue because you are facing issue only with usage of VPN (as you have commented). Please check
this link for detail.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Remotely Control Windows 7 Home Premium

Hey,
So this is my problem: I've got two computers at home. One's a Mac and the other is a Wndows 7 Home Premium machine.
I have Lion Server coupled with ARD 3 and need to remotely control the Windows computer. I have installed VNC 4 (on Windows) but don't know what to do next.
I understand there is a bunch of restrictions within Windows 7 Home Premium when it comes to remote connections but it's something I really need to sort out.
Do you know how to set up ARD with Windows VNC (or any other paths to remote control)?
Any help will be greatly appreciated.
Cameron

Hey,
So on the Windows PC the "Allow Remote Assistance connections to this computer" checkbox is marked.
And on the Mac the error message reads:
"The Mac cannot connect to the Windows based computer.
This problem can occur if:
• The Windows-based computer is not set up to accept remote connections.
• The Windows-based computer is not turned on.
• The Mac, or the Windows-based computer is experiencing network problems.
Try connecting to the Windows-based computer again, or contact your administrator."
Thanks for being so helpful!
Cameron

Using remote control distorts aero for windows 7

everytime I remote to a machine using the remote control feature in zcm in alters the desktop display of the computer, sometimes changing the fonts, wallpaper, etc..
Will remote control be compatible with aero?

Originally Posted by fishoil
everytime I remote to a machine using the remote control feature in zcm in alters the desktop display of the computer, sometimes changing the fonts, wallpaper, etc..
Will remote control be compatible with aero?
Try this: Novell Doc: ZENworks 10 Configuration Management Remote Management Reference - Using the Aero Theme on Windows Vista, Windows 7, Windows Server 2008, and Windows Server 2008 R2 devices
Thomas

Remote Control Disconnecting on Windows 8.1

Similar Messages

Maybe you are looking for