Remote Control only works with Battery Cover

Hello.
I previously thought that my remote control for the Audigy 2 ZS Platinum did not work at all even after I went through the process of a clean hardware and software install.
I had noticed from the first time that I placed the remote on my desk that the battery compartment rattled but thought little of it until I could not get the remote control to function and began the troubleshooting process.
After replacing the battery with a fresh one, and the remote still not functioning, I decided to simply place the battery in the remote without the cover and voila, the remote began to work. I also tested it with the original battery that it shipped with, to be thorough, and discovered that it also worked. It appears that the cover prevents contact between the battery and the terminal inside the remote.
I hope this process helps another user and would like to know Creative's take on this situation and whether or not I can do a simple replacement via their warranty or if I have to send the remote in at cost to me for two weeks of testing first.

They should be able to just send a replacement, it sounds like that one is faulty alright.
The contact details for Customer Support (in the different regions) are:
Americas Customer Support
European Customer Support
Asia Customer Support
Cat

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