Remote Control/RemoteDesktop/Remote Assistance

Can someone tell me the difference between Remote Control, Remote Desktop and Remote Assistance.
Thank you.

Remote Control is CfgMgr 2012 feature and a computer could be controlled without a user beeing logged on if the feature ist activated within CfgMgr Client.
Remote Assistance is a Windows feature (and has to be activated). Here the user has to accept the request of the administrator and a machine cannot be remote controlled when no one is logged on
Remote Desktop,...well its Remote Desktop ;)

Similar Messages

Remote Assistance without user intervention

We use remote assistance on our windows 7 client. It's working fine. But sometimes i need to control a client without the need for a user to aprove.
I found the following link that might solved this issue:
http://community.spiceworks.com/how_to/show/1567
But the thing is, on the few windows 7 clients i checked, i'm missing the helpctr\...\...\ folder tree.
I searched for the helpeeaccept.htm and TakeControlMsgs.htm file, but could not find thm
So this seems to be for windows XP. Is there a similar solution for Windows 7??
Thanks

Hi,
Based on my understanding, Remote Assistance must need user's approval on Windows 7. This is by design.
If you have any inconveniences or suggestions, please submit your feedback to our Product Feedback Team :
http://mymfe.microsoft.com/Windows%20%207/Feedback.aspx?formID=195
Juke Chou
TechNet Subscriber Support
If you are
TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere.
Juke Chou
TechNet Community Support

Remote assistance SCCM 2012 SP1

Hello,
With my SCCM Console, i have tried to activate the remote assistance in one of my client computer but i got an error :
The functionnality "Remote assistance" is installed in my SCCM server and this option is activated on SCCM agent in the client computer ,i can run just the remote control and Remote Desktop !!!!!????
prince

Hi,
Please check if the user initiate the session is listed in Offer Remote Assistance Helpers group of the client. You could add the user by "Permitted viewers of Remote Control and Remote Assistance" in Remote Tools Policy.
Best Regard,
Joyce
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Windows 8 Remote Assistance

Hi
Ive signed up to the latest trial of Intune to test on Windows 8 PCs and slates.
I have run in to an issue with remote assistnace. Looks like its not supported any more in Windows 8? See screenshots below, is this the case?
I am running Windows 8 Enterprise.
See
http://technet.microsoft.com/en-us/library/jj662694.aspx
Is this the case?

Okay so Windows 8 has its own built in Windows remote assistance. See below,
So why couldnt MS ingrate this in to the Windows Intune Centre on the desktop? It will be a nightmare explaining to users how to get to Windows Remote assistance tool.
It was nice an easy in the Intune Centre. MS have taken a major step backwards here which do not help the user or the servicedesk.
I now need to add the short cut to the desktop for all users. Crazy stuff. I hope in the next realse MS will add it back in to the Intune Centre.
Sorry Im doing my best not to get angry about this!
http://www.advicehow.com/creating-remote-assistance-invitation-file-in-microsoft-windows-8/
How to Create Remote Assistance Invitation File?
In order to create Remote Assistance invitation file that can be sent to the administrators or helpdesk team via LAN, users must follow the steps given below:
Log on to Windows 8 computer.
Assuming that the computer has been configured to display classic start menu, click Start and from the available menu click Control Panel.
On the opened window under System and Security category click to select Find and fix problems sub category.
On Troubleshoot computer problems window from the left pane click to select Get help from a friend.
On the next window click to select Invite someone to help you option.
On the opened Windows Remote Assistance box click Save this invitation as a fileoption.
Save File
On Save As box type in the name of the invitation file in File name field and browse for the location from where this saved file can easily be located by remote helper.
Alternatively, Save button can also be clicked without making any changes to save the file with the default Invitation name and at defaultDocuments location.
This saved Invitation file must be sent to the helper via LAN.
Once done, on the opened box update the helper with the displayed password that he must type in while creating Remote Assistancesession.
Password
After the helper has assisted successfully, Remote Assistance session can be terminated by closing the opened boxes and Windows.

Remote Assistance like Windows?

Do I have the ability to do remote assistance like in Windows? Thanks.

No. Athough OS X has Apple Remote Desktop client built in to OS X, the person controlling would need ARD software for about $300 or freely available VNC software such as Chicken Of The VNC.
Remote Assistance in Windows makes things a bit easier but it has security problems which is why many companies disable it's use through group policy.

Remote Assistance & UAC

Hi All,
I would like to use remote assistance to help my staff - after all that's what it's designed for
The problem I am having is that general users are not machine / domain admins.
When they send a remote assistance request to me, for me to do anything more than open notepad or the like the user is prompted to enter admin account creditials - which they don't have - so I have to go find them and type it in directly, hence making remote assistance nothing more than a convoluted support request email system
Is there a way a user can send a request, and the remote helper (that's me) enter the UAC admin credentials instead of the local user? Group policy or something...???
Thanks guys!
Russell.

I found a solution & want to share with you. Please follow the below steps to configure UAC by using group policy so that it can apply to all machine.
Steps 1:Create
an OU (Organizational Unit) on your AD (active directory) & move the machine which you want to apply the GP (Group Policy) for UAC access on remote assistance.
Steps 2:Open
Group Policy Management Console on your AD machine and create a GP & link it to OU which you have created. Give a name to that GP & select edit.
Steps3:
Now go to this location
Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options
And make the changes as mentioned below
Group Policy setting
Registry key
Default
Changes Required
User Account Control: Admin Approval Mode for the built-in Administrator account
FilterAdministratorToken
Disabled
User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop
EnableUIADesktopToggle
Disabled
Enabled
User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode
ConsentPromptBehaviorAdmin
Prompt for consent for non-Windows binaries
Prompt for credentials
User Account Control: Behavior of the elevation prompt for standard users
ConsentPromptBehaviorUser
Prompt for credentials on the secure desktop
Prompt for credentials
User Account Control: Detect application installations and prompt for elevation
EnableInstallerDetection
Disabled (default for enterprise)
User Account Control: Only elevate executables that are signed and validated
ValidateAdminCodeSignatures
Disabled
User Account Control: Only elevate UIAccess applications that are installed in secure locations
EnableSecureUIAPaths
Enabled
User Account Control: Run all administrators in Admin Approval Mode
EnableLUA
Enabled
User Account Control: Switch to the secure desktop when prompting for elevation
PromptOnSecureDesktop
Enabled
Disabled
User Account Control: Virtualize file and registry write failures to per-user locations
EnableVirtualization
Enabled
Now run ‘’gpupdate’’ on server & client side to verify. Enjoy
J

Remote Assistance Share Desktop Feature Missing

I'm using a W2k8 R2 server and remote assistance. I cannot get RA Easy Connect to work says Not Available. But I wanted to know if there were some steps I could take where I could share another users desktop without RA sending a ticket and asking for permission.
As the Administrator I would like to select the server, the user, and simply have the ability to control their desktop. Right now without the ticket being issued the feature of controlling the other users desktop does not appear to be an RA option bar.
I also installed the peer to peer feature for easy connect and enabled ipv6 but that only made the easy connect option available so its not greyed out anymore.

Hi,
Thanks for your posting.
Is there any error in event log?
Did you check this article for Remote Assistance in windows server 2008r2?
http://technet.microsoft.com/en-us/library/ee126163(v=ws.10).aspx#BKMK_Overview
Meanwhile, hope this helps:Windows Remote Assistance: frequently asked questions
http://windows.microsoft.com/en-us/windows/windows-remote-assistance-faq#1TC=windows-8
Regards.
If you have any feedback on our support, please click
here
Vivian Wang

FIPS support with Microsoft Remote Assistance?

After setting up Remote Assistance in group policy for our domain, I can easily use it when not in FIPS mode by typing: msra /offerra
However, if I have FIPS enabled on the PC I run this command from, the Remote Assistance session doesn’t connect.
reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy /v Enabled /t REG_DWORD /d 1
But it works again if I disable FIPS:
reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy /v Enabled /t REG_DWORD /d 0
It doesn’t matter if the other computer has FIPS enabled or not, just the helper computer that issues the “msra /offerra” command. How do I configure Microsoft Remote Assistance to work with a Windows 7 workstation in FIPS mode?

By default, the connections are encrypted when using Remote Assistance, as it uses RDP. Remote Assistance dosn't support FIPS encryption, but RDP does. Hence, you can configure RDP to use FIPS encryption.
Regarding FIPS encryption with RDP, you can have a look at the following link:
http://technet.microsoft.com/en-us/magazine/ff458357.aspx
Balaji Kundalam

Remote assistance from Mac to PC

Hey, my mother occasionally has issues with her PC and asks for my assistance. Before, I just used the Remote Assistance feature in MSN Messenger and fixed the issue using my Dell laptop. Now that I have made the FANTASTIC move to a MacBook, I am looking for a way to give my mother assistance, and it does not seem possible through Microsoft Messenger on Mac.
Is there a way I can remotely assist my mother, on her pc, from my MacBook.
P.S. She is in Iowa and I am in Minnesota, in case that makes a difference in your suggestions. Also, she is running Windows XP and I am running Snow Leopard.
Thanks!

I did download that earlier tonight, but I had not used it as I was unsure how to connect to my mothers computer in Iowa. I am not the best when it comes to networking, and this option looked like it would only help if my mothers comp was on the same home network as my own.
How do I connect to her since we are on totally different networks? I am utilizing a shared wireless connection, and she is using a wireless network I set up for her at my parents home. Ideas?

How to use a fixed port for remote assistance in windows 8.1 behind a nat router freebox?

Hello,
Before to use remote assistance in windows 8.1, i need to configure my nat router freebox.
But remote assistance ( msra.exe ) use a dynamique port and never the same.
How to use a fixed port for remote assistance ini windows 8.1 ?
And why i can't use easy connect ?
i read that the router must implement the PNRP protocol. I think it's a propriatary microsoft's protocol unknow on my router.
Thanks

Hello,
Very good. It's a big range ( 255 mini from 49152 ) for a single port but if it's the only one possibility...
You are very helpfull ( i don't know if it's a good english but you make me very happy )
Merci beaucoup

Application object for users to request remote assistance

Hi
I want to lock down my users' desktops by changing the Windows shell to Application Explorer but still want my users to be able to request a Remote Assistance session with the list of pre-defined operators.
I have my policy setup and my users' can go to the Remote Management section of the Adaptive Agent and from there, request a remote assistance session.
How can I do this without my users' having to go to the properties of the Adaptive Agent?
Thanks
rdc

rgdacosta,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/

Remote Assistance in Corporate Environment - OfferRA not working

Can anyone help me resolve a long running issue regarding Remote Assistance on Windows 7?
We have recently upgraded many of our PCs from XP to Win7 but our Helpdesk are no longer able to use Remote Assistance on the Win7 PCs so I've been trying to get it fixed. I’ve read dozens of articles
on various forums (including this one) and tried a wide range of suggested solutions - I’ve dug into the registry, tweaked DCOM settings, modified GPOs, messed around with Teredo and PNRP settings, amended firewalls and changed permissions – all to no
avail!
This is my test setup:
Windows 2003 corporate domain
Helper and target PCs both running Windows 7 Professional 32-bit. Both PCs on same subnet (actually on adjacent desks)
Offer Remote Assistance GPO setting enabled and helper is a member of the listed group
Firewalls on both PCs have default Remote Assistance rules enabled
Target PC has Remote Assistance enabled and the Offer Remote Assistance Helpers local group is populated as per the group policy
So far, so good.
Now, Remote Assistance works fine when the target PC user solicits help through an invitation file or email (Easy Connect option not available though). However,
offering remote assistance has never worked.
This is the scenario:
Helper runs MSRA.EXE /OFFERRA and is prompted for the name or IP address of the target PC
On entering the address and clicking OK receives the message “Offering Remote Assistance: Connecting to the remote computer to get the logged in users…”
At this stage Event Viewer on the
target PC shows raserver.exe as running (which I thought a little odd as Windows 7 uses msra.exe for remote assistance). Nothing else appears on the target PC, i.e. no RA prompts
After 15secs or so an error message is displayed on the Helper PC “Your offer to help could not be sent. Check the following: Do you have the correct permissions on the remote computer
[I have]. Is the remote computer turned on and is it connected to the network [Yes and Yes]. Is there a network problem [No]. “
In the event viewer of the Helper PC the following events are logged:
Event id 9 - There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be installed, or the component might not be installed at all.
Event id 13 - Remote Assistance started with: /offerRA as the command line parameters
Event id 41 - Diagnosis Repro Attempt resulted in a failure.
Event id 44 - Remote Assistance troubleshooting has confirmed the problem: Remote Assistance Easy Connect isn't available.
Event id 30 - Remote Assistance has ended.
This has been driving me crazy. Why is a supposedly simple admin tool so difficult to implement?
Anyone found a solution for this yet?

Hi,
Based on my knowledge, To offer remote assistance to a remote computer, you must belong to the Offer Remote Assistance group on the remote computer.
To resolve this issue, please check and add your account to this group.
For Offer Remote Assistance to work, a certain amount of configuration is necessary, and the computers must be within a domain. This means that you (the system administrator) can determine who can offer remote assistance within the domain.
Note If your computer is In a domain and you enable the Windows Firewall exception for Remote Assistance, Please make sure port 135 TCP is opened.
Thanks!
Andy Altmann
TechNet Community Support

Can I sort PC names in most recent order in Windows Remote Assistance?

When I right-click Remote Desktop, I'm shown a list of recent machines to which I've connected. However, when I bring up Remote Assistance, the machines I've connected to are listed in name order. In most cases, I want to connect to the
machine to which I was most recently connected. Is there a way to change the sort order for this?

Hi,
Please understand this sort order is by design. we can not change it.
Karen Hu
TechNet Community Support

WRT54G+Remote Assistance

Hi folks,
I need some help.
I have my laptop with Win XP SP2, one cable modem, and one WRT54G.
All work, the problem is that i can't use the remote assistance with Windows Live Messenger, when the friends ask me to help them the remote try to connect, but it dont work.
Before install the Linksys all was working.
Anyone know what can be the problem?
Thanks alot.

Thanks for the trick, i have forward the port 3389 and the 1024, but still nothing.
If i use the laptop connect with the cable modem and without the WRT54G the remote work.
Maybe the port is wrong?

WRT54G and Remote assistance

I have a WRT54G ver 6 and firmware 1.01.0 with port 3389 opened for my IP address, enabled and with no other firewalls. I can not initiate nor accept a Remote Assistance request from another city with either of my laptops. Any ideas?
It seems to me that getting this device to work properly should not be so difficult.

Do you think a static IP is necessary? As long as the private IP address has not changed and both ends know what the private IP is there should be no need for a static IP address assigned to the remote host.

Remote Control/RemoteDesktop/Remote Assistance

Similar Messages

Maybe you are looking for