Remote control Tool for non-IT staff

Hi
We currently run ZENworks for Desktops v7 and have a requirement to
offer our financial systems team the ability to remote control users'
workstation without the need to use Console 1. All workstations are
currently Windows XP SP2 or SP3.
1. Are there any 3rd party/Cool tools that can be used to offer remote
control instead of using Console 1?
2. Do these tools require additional roles/rights?
Thank you.

You can use our DSRAZOR for eDirectory/NDS and NetWare product for this.
See the applets called "ZEN Remote Control / Remote View by User" and "ZEN
Remote Control / Remote View by Workstation" in the HelpDesk Examples
section of the DSRAZOR Console. The applets can be customized to your
needs - such as limiting which containers and/or which workstations are
shown, and allowing only remote control or only remote view (instead of
both). After any necessary modifications are made (we can show you how or
make the changes for you), save the applet as an EXE to distribute to the
people who will use it. Having the applet as an EXE means they will not
need ConsoleOne and they will not need the full DSRAZOR product either.
The example applet in the DSRAZOR Console is based on the user's own
privileges. If you do not want to grant these users their own privileges
for remote control / remote view, the applet can be modified to use our
optional Zero Privilege Helpdesk NLM. You would need one NetWare server to
run the Zero Privilege Helpdesk NLM. When you load the NLM you will specify
the name of a group (such as financial systems group). Then only the
members of that group will be able to successfully use the applet, which
they will have as a stand-alone EXE.
An evaluation of DSRAZOR is available from:
http://www.visualclick.com/?source=NVsupZen7r
"Donald Sparko" <[email protected]> wrote in message
news:eaK4m.1481$[email protected]..
> Hi
>
> We currently run ZENworks for Desktops v7 and have a requirement to
> offer our financial systems team the ability to remote control users'
> workstation without the need to use Console 1. All workstations are
> currently Windows XP SP2 or SP3.
>
> 1. Are there any 3rd party/Cool tools that can be used to offer remote
> control instead of using Console 1?
>
> 2. Do these tools require additional roles/rights?
>
> Thank you.
>
> --
>

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