Remote Desktop Client 8.1.3 Display Issue

We're running Microsoft Remote Desktop 2012R2 services including a Gateway/Connection Broker/Licensing server and Remote Desktop Session Hosts servers. Our clients include Windows systems, iPads and iPhones.
Since the upgrade to Microsoft Remote Desktop Client for IOS 8.1.3 (which fixed our gateway connection issues using the previous 8.1.x IOS clients), we're still unable to use our iPads with a published application that runs a time clock to check
children in/out of daycare centers.
When launching the published application, the display does not scale to full screen. A portion of the screen contains a black bar around the bottom and to the right of the window. The touch control needed is hidden by
the black bar. This issue did not exist in clients prior to 8.1.x nor does it exist in Windows clients.
Using the Pan Control does not resolve the issue. If you activate the Pan control, the application is so magnified that you only see about 1/4th of the upper left of the screen. Moving the window around or pinch to zoom in/out does not resolve
the issue.
Note that we have also published Microsoft Office 2010, Adobe Reader, Calculator and network share folders. None of these apps experience the issue with a black bar hiding a portion of the application window.
Any suggestions?

Hi Dharmesh - Yes, we did reinstall the RD 8.1.3 IOS client on our iPads a few times. And to answer your question, we are using a childcare software from the following company:
http://www.procaresoftware.com/
Microsoft Office 2010 as a published application appears to be functioning correctly with the iPads, although it hasn't been extensively tested. Most of our remote desktop Office users are on Windows 7 systems.
I've notified the Procare Software technical support team of this iPad issue and they forwarded the information on to their developers. They are releasing an updated version of their software some time in the next week. They have enhanced
the resizing / rotation support for tablets in the next upgrade release, but are unsure whether our iPad display issue will be resolved.
If the issue is not resolved by the upgrade, they suggest we seek a resolution from Microsoft. In the meantime, Procare stated that I could share this information with you. They're also copied on this forum to keep up with your comments.
Note: After we install the future upgrade of Procare Software, I'll report back here with the results.
Regards.

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Message was edited by: tindome
Message was edited by: tindome

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Blog: www.danielclasson.com/blog |
LinkedIn:
Daniel Classon | Twitter: @danielclasson

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