Remote Desktop Client software does not match

hello,
I run ARD 3 as administrator and just swapped machines by using Migration Tool. Now my ARD on the new machine tells me that "The Remote Desktop Client software on this computer does not match the Administrator software version. the Remote Desktop Administrator software requires a newer version of the client software"
how do i accomplish this?
thanks in advance

Sounds like the new machine might still have version 2.2 client? So download and install the newest client, if that fails follow the instructions Apple has for removing ARD (kb #108021) and wipe out everything, then it shouldn't balk. Although there is a setup bug, where if you update a client machine to 3.1 but then try and install the ARD 3.0 CD it will complain and quit! Following kb #108021 wil allow you to install (or go into the actual mpkg and install the individual .pkg file) but doing this made me wonder if I was missing out on some postflight script that does something useful... so I didn't try and make force it. Just make it happy with an ARD lobotomy, then reinstall :/

Similar Messages

Remote Desktop - The Remote Desktop administrator software does not match the installed client software version.

Hi,
I just upgraded to Mavricks and get this when I try to launch Remote Desktop:
The Remote Desktop administrator software does not match the installed client software version.
I tried removing the application and reinstalling it to no avail. Any suggestions?
Thanks.
-David J. Eisen

Hi coold88!
I have an article for you that addresses your issue:
Remote Desktop 3: How to install Remote Desktop Administrator software after the client software has been updated
http://support.apple.com/kb/HT3596
You will want to make sure you have the latest version of the software as well:
About Apple Remote Desktop 3.7
http://support.apple.com/kb/HT5896
Thanks for using the Apple Support Communities. Have a good one!
-Braden

The Remote Desktop Administrator software does not match......

The Remote Desktop Administrator software does not match the installed Client software version.
The Remote Desktop Administrator software must be upgraded on this computer.
This is the message I have when I installed ARD 3.0 on a new Imac running leopard with no ARD installed previously when I opened up ARD for first time - doesn't let me go any further.
Have I missed something here and made a stupid install mistake??
Many thanks
Message was edited by: art_ik

Please search the discussions before posting as this question has been asked and answered more than once.
If this is ARD 3.x, try this:
• Insert your ARD CD
• Open in Finder
• Right click on the Remote Desktop.mpkg and show contents
• Navigate to contents/installers
• Drag the RemoteDesktopAdmin.pkg file onto the workstation and install
• Run Software Update
• Upgrade to 3.1 admin
Otherwise, you'll have to completely uninstall ARD and then reinstall it. Follow these instructions for the uninstall:
http://docs.info.apple.com/article.html?artnum=108021

The Remote Desktop Client software is not active

Hello
I just downloaded ARD from the App store. I installed ARD Client 3.4 on the Client machines. Activated the machines in Sharing. All Users with everything checked except for "Show when being observed"
I am able to Observe, Control, Curtain and Lock.
I just tried to start a chat with a client and got the following error:
Unable to Chat with “WebVantage’s iMac”. The Remote Desktop Client software is not active.
I try to send a Message and get the following error:
This task will fail. This task is not supported on “WebVantage’s iMac”.
...with the choices Continue or Go Back
Try to run reports and it just seems to go on forever and says "Waiting for report data."
Many of the other choices won't work either, like Sleep, Wake, etc.
Am I missing something?
Thank you, in advance, for your time.
Cooch

WOW! It's been over a month and not one reply? First time this ever happened.
I am finding that I cannot lock the other Macs now. I get:
"This task will fail. This task is not supported on “XXXXX’s iMac”."
Anyone?
Message was edited by: J Cooch Lucchese

Remote desktop client software not active

I'm sorry if this has been asked before but I'm a bit bewildered by this errormessage (and I couldn't get a hit when I searched for it) when I try to drag a file from the xserv to the macbook pro desktop, remote desktop client software not active.
The macbook has the ard server and connects to the xserv ppc. It connects over the internet.
The xserv is behind a iptables fw and I have forwarded 3283 tcp/udp plus 5900 udp/tcp to the server. Have I forgotten a port ?
I've read through http://www.starkpr.com/ard.htm as well as http://www.macosxhints.com/article.php?story=20070302234400232&query=vnc%2Bsimpl e%2Bset%2Bup
and tried to find out more from the discsussions here.
The macbook pro sits behind an airport which is hooked into the dsl modem. Do I need to configure port forward in the airport as well.
Connecting to the xserv and working on it works great but the copy file transfer fails.

Hi there I took new try at this and this is what finally solved it for me.
The earlier answer I got was very good advise but I had already done that bit, actually I might have overdone it a bit I had checked all the boxes under the useraccount on sharing.
Back to business.
Firewalling. I realised I need to open and portforward at both locations and remeber it's booth tcp and udp.
So at the xserve location I needed to forward 3283 and 5900 both tcp and udp from outside to the IPnumber of the xserve.
At home with my macbook I needed to do the same.
However this did not solve it, I had forgotten one software on the macbook. On the xserve I had installed ARD upgraded it to 3.1 AND installed the upgrade for ARD 3.1 client. The client part I had forgotten at home. So once my ARD and ARD client software matched I could connect to the xserve and drag and drop files booth ways.
ARD wasn't running on the xserve I just had it installed along with the client software.
So portforwarding in firewalls and the same software and versions in all locations seems to have solved it for me.
A small note enabling/disabling the firewall in macbookpro did nothing for me since when enabled ARD rules were in place and active so it still worked.
I hope I made some sense.
Message was edited by: tindome
Message was edited by: tindome

WRVS4400N Remote desktop on Vista does not work

I have a WRVS4400N and all firmware, software is up to date and current. I can connect using remote desktop on a laptop with Windows XP Pro but cannot connect with a laptop using Vista Ultimate. I have used the new Quick VPN connect software, but when I try and use the remote desktop connection, it does not connect.
Is there a setting that is different in vista than windows XP that I need to change on the laptop or is it someting in the firewall in the WRVS4400N?

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The Dreamweaver client version does not match this version of the BrowserLab client

Cannot use BrowserLab
I have followed the upgrade instructions on this page
http://labs.adobe.com/downloads/browserlab.html
Deleted the MeerMeerDW folder, downloaded and installed the latest MXP files.
But when I try to use BrowserLab from Dreamweaver after program loads error message says
"The Dreamweaver client version does not match this version of the BrowserLab client.
Please download and install the latest version of the Dreamweaver MXPs"
I have tried several times, even tried removing the extensions from Extension Manager, quiting the program,
deleting the MeerMeerDW folder, restarting Extension Manager and reinstalling the MXPs, then starting Dreamweaver
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Macintosh OS 10.5.8
Dreamweaver CS4
Extension Manager CS4 (2.1.115)

Hello toni7,
I'm sorry to hear you're having problems. Are you prompted to replace the existing extensions when performing the installation? The error message you are receiving when using the service is expected if the new versions of the extensions are not installed.
What is the version number of the extensions displayed in Extension Manager?
Are you deleting the MeerMeerDW folder in the user library prior to installing the new version of the extensions? And just to be sure, are you logged in as the same user? [(user)\Library\Application Support\Adobe\CS4ServiceManager\extensions\MeerMeerDW]
Do you have more than one MeerMeerDW folder at the path above?
Also, be sure that all adobe applications are closed before trying to install the new extensions. I would also make sure that CS4ServiceManager, Extension Manager and Dreamweaver are not running when you delete the MeerMeerDW folder and prior to installing the updated extensions. Go to Applications\Utilities\Activity Monitor and Quit Process on any of those three running prior to installing.
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Best regards,
Corey

Remote Desktop Virtualization Host does not have a license server

I'm receiving an error when attempting to connect to a virtual desktop that is part of a virtual desktop collection. The server that hosts the virtual desktop collection also hosts a session host collection and the RD licensing server. The event log of the
server issues event 1156 "The Remote Desktop Virtualization Host server does not have a Remote Desktop license server specified. To specify a license server for the Remote Desktop Virtualization Host server, use the RDS module for Windows PowerShell."
The RD Licensing Manager indicates that volume licenses have been installed and are available as seen below. The RD Licensing Diagnoser indicates no issues.
I found a MS blog entry for Windows 2008 R2 that indicates the following: "Because there is no GUI interface for specifying licensing configuration on an RD Virtualization Host server, support has been provided in Windows PowerShell to enable this scenario.
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Thanks.
Dale
Dale Smith

Hi Dale,
Based on my research, please try to use this PowerShell command to set the RD licensing server.
Set-RDLicenseConfiguration -LicenseServer
Server FQDN -Mode PerUser
Set-RDLicenseConfiguration
http://technet.microsoft.com/en-us/library/jj215465.aspx
Also, please note that the RDVH server must be a member of a VDI collection.
Hope this helps.
Jeremy Wu
TechNet Community Support

Paper Size Error: The paper size selected in the printer driver software does not match the paper

HPofficejet 7500 E910
This question was solved.
View Solution.

I see this question several times, and one response asking the person to have patience.. however that was in February - it is now April, and i am not able to locate an actual answer to this question. My printer is also giving me this error (Officejet Pro 8000 -A809w), even though is it very obviously not true. I have unplugged and replugged and restarted, etc. I am trying to print on a regular landscape oriented 8.5x11 sheet of paper. The last thing i printed was a single envelope (also appropriately chosen in page setup), with the paper guides narrowed.. the envelope printed and i moved the guides back to the normal position and replaced the letter sized paper. Now the printer tells me that's not what i've done.
Running Mac OSX Lion 10.7.3 - it worked fine all day til now. It's done this a time or two previously, but unplugging the printer has solved it - not this time.
Help!

Specifying port in Remote Desktop Client Version 2.0

Hi,
I have a windows PC behind a router that I am trying to remote desktop to from my iMac. I am using the remote desktop client v2.o which I have downloaded from http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_RDC&fid=803F9438-8DF3-4 90F-92C6-0E0F92787DB8#viewer
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Thanks in advance.

Hello BH,
Thank you for replying and posting the link you did. I would not like to change the listening port on the server side. From the remote desktop client, I would like to change the port that it makes a connection to. By default, if you type in a hostname, the client connects to port 3389. I would like it to establish a connection with port 4000 of the server.
Please let me know if you have any recommendations on how to do this. Thanks.

ARD Stuck in a loop - Client does not match administrator

I have looked through these new forums and have not found an answer.
For a few years I have had ARD 3.4 running on OSX.5.8 It started as v3.2 and has been upgraded a few times with no real trouble. Over the weekend I updated the MacBook to OSX.6.7 and now I get the error "The Remote Desktop Client software on this computer does not match the Administrator software version." and it then directed me to run software update (or quit). Running software update finds no new software and directs me to quit.
This is not very helpful.
I did find direction from 2007 in the forums to run RDAdm320.pkg (copied from the ARD CD to my computer) which is all well and good, but the installer gives me the error SU_TITLE can't be installed on this disk. ISDOWNGRADE" and so is a useless bit of advice.
I have also tried reinstalling the client, to no avail.
Am I to uninstall ARD and reinstall from the CD? If so, should I proceed to try and update it through Software Update or just leave well enough alone in the eventuality that this happens again? (As I recall, there were some bugs in v3.2 that made updating useful.)
Will my 'old' version of ARD even install in OSX.6.7?
Thanks for the help.

Discovered that Screen Sharing was also broken (it hung after finding the (mounted) shared drive).
I got it all to work again by re-installing OSX6 from the DVD, then re-installing ARD 3.3 from the DVD THEN running software Upgrade.
Slow and boring and should not have been that much work - But I suppose that is just my opinion.

Client installation fails with error: The client version 4.00.6487.2000 does not match the MP version 2.50.4253.3000. The client wil not be installed.

Hello World,
I have this remote server that used to be a sms 2003 secondary site server. We uninstalled the SMS role. And used the server as an SCCM remote distribution point. We also want to install an client agent on that server machine. But no mather how i try
to install the client i always see the same error in ccmsetup.log:
File download 100% complete (17847296 of 17847296 bytes). ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Download complete. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Successfully downloaded client files. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Searching for available transform ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Failed to find resource file 'client.mst' ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
No transform available for this locale. Installation will proceed with no transformation. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Updated security on object C:\WINDOWS\system32\ccmsetup\. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
An MP exists on this machine. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
The client version 4.00.6487.2000 does not match the MP version 2.50.4253.3000. The client will not be installed. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
A Fallback Status Point has not been specified. Message with STATEID='318' will not be sent. ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
Deleted file C:\WINDOWS\system32\ccmsetup\WindowsServer2003-KB923845-x86-ENU.exe.download ccmsetup 8/18/2010 9:17:18 AM 9916 (0x26BC)
I think the installer finds some remenance of the old SMS_MP. When looking i found some remains in IIS . I tried to remove the remains but still have the same error when installing the client. I uninstalled IIS completly. Can someone tell me where the client
installer looks for the MP version? Would it help if i installed an SCCM MP on that server and the uninstalled it (Upgrade the MP)?

Hello Kent, i ran the ccmclean.exe from the SMS2003 Toolkit. It informed me that my system was cleaned. I ran the sccm client setup manualy and found this in the ccmsetup.log
MSI PROPERTIES are SMSSITECODE=AUTO CCMHTTPPORT="80" CCMHTTPSPORT="443" INSTALL=ALL ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
IsFileMicrosoftTrusted Verified file 'C:\WINDOWS\system32\ccmsetup\{4CD82FBB-0AFC-4864-A089-15364DF5F14B}\client.msi' is MS signed. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
Running installation package
Package: C:\WINDOWS\system32\ccmsetup\{4CD82FBB-0AFC-4864-A089-15364DF5F14B}\client.msi
Log: C:\WINDOWS\system32\ccmsetup\client.msi.log
Properties: SMSSITECODE=AUTO CCMHTTPPORT="80" CCMHTTPSPORT="443" INSTALL=ALL ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: INSTALL. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.12C909B6_5F69_4C4D_8EC3_C225C1607933. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.A6940213_CD40_4753_8BA2_E803376DECC3. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.F65FD590_5BEA_48BE_8408_26F7244E8B61. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: WindowsFolder.8AE6A59B_5597_4D75_9BFD_7F566BF56500. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.98C5B086_7EB0_422A_B0A8_674010F525CD. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SystemFolder.4C5E03E8_F8E5_47CB_8FF4_E46FE34D35A6. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: System64Folder.597B26B2_B5D6_40FF_90DA_B8E672626B1D. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: System64Folder.541D9CA5_CE53_4DCE_903A_9B9E5A6EF2C6. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:21: SmsCheckConfig. ccmsetup 8/18/2010 10:48:21 AM 3140 (0x0C44)
MSI: Action 10:48:22: SMSValidateClientInstallStamp. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: LaunchConditions. Evaluating launch conditions ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsDetectWindowsEmbeddedFBWF. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsCheckNewRemoteTools. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: AppSearch. Searching for installed applications ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CCPSearch. Searching for qualifying products ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: RMCCPSearch. Searching for qualifying products ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: ValidateProductID. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetInstallDir. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: BCDSetX64Dir. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetInstallDirFromCmdLine. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: CcmSetPrimaryFolder. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: FindRelatedProducts. Searching for related applications ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: Action 10:48:22: SmsDetectInvalidOrderColocUpgrade. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
MSI: An older version of the SMS Management Point is installed. Please upgrade the Management Point before attempting to upgrade the client. ccmsetup 8/18/2010 10:48:22 AM 3140 (0x0C44)
Installation failed with error code 1603 ccmsetup 8/18/2010 10:48:23 AM 3140 (0x0C44)
Next retry in 120 minute(s)... ccmsetup 8/18/2010 10:48:23 AM 3140 (0x0C44)
Their must be something remaining that ccmclean can't find or can' access so i ran ccmclean /mp. This did some stuff and told me the system was clean again. I reran the client setup.
Guess what
It worked !
Thanxs Kent

Installing ST-A/PI Addon : "OCS package SAPKITAB9L does not match the current software component vector"

Dear Gurus,
When i try to install ST-A/PI Addon from SPAM and select queue : OCS package SAPKITAB9L does not match the current software component vector
My downloads ;
1 - SAPKITAB9J ==> CSN0120061532_0073055.PAT (ST-A/PI , 01Q_731 , Package Level=0000) downloaded from
ST-A/PI 01Q_731 (INSTALLATIONS AND UPGRADES)
2 - SAPKITAB9K==> CSR0120031469_0081131.PAT (ST-A/PI , 01Q_731 , Package Level=0001) downloaded from
ST-A/PI 01Q_731 (SUPPORT PACKAGES AND PATCHES)
3 - SAPKITAB9L==> CSR0120031469_0076956.PAT   (ST-A/PI , 01Q_731 , Package Level=0002)
ST-A/PI 01Q_731 (SUPPORT PACKAGES AND PATCHES)
I placed them under EPS and uploaded succesfully when i "Load Packages" from " "from Application Server"
What could be problem ?
Here is system components ;
SAP_BASIS
740
0005
SAPKB74005
SAP Basis Component
SAP_ABA
740
0005
SAPKA74005
Cross-Application Component
SAP_GWFND
740
0005
SAPK-74005INSAPGWFND
SAP Gateway Foundation 7.40
SAP_UI
740
0006
SAPK-74006INSAPUI
User Interface Technology 7.40
PI_BASIS
740
0005
SAPK-74005INPIBASIS
Basis Plug-In
ST-PI
2008_1_710
0007
SAPKITLRE7
SAP Solution Tools Plug-In
BI_CONT
757
0001
SAPK-75701INBICONT
Business Intelligence Content
BI_CONT_XT
757
0001
SAPK-75701INBICONTXT
Business Intelligence Content for Bobj I
SAP_BW
740
0005
SAPKW74005
SAP Business Warehouse
CPMBPC
801
0005
SAPK-80105INCPMBPC
CPM Business Planning and Consolidation
POASBC
100_731
0005
SAPK-10205INPOASBC
POA Shared Business Components

in 000 client but now i am getting DUMP ;
Category               ABAP Programming Error
Runtime Errors         CALLBACK_REJECTED_BY_WHITELIST
ABAP Program           SAPLSTPA
Application Component BC-CTS
What happened?
    An RFC callback has been prevented due to no corresponding whitelist
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     function
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Error analysis
    Function module "RFC_TP" was called. This execute an RFC callback via ABAP
    statement CALL FUNCTION 'TRINT_PROGRESS_INDICATOR' DESTINATION 'BACK'
    . This action resulted in this ABAP short dump.
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[MacOSX 10.10] [RDP 8.0.12] Remote screen does not match containing window size or monitor

Hello. I am facing a very strange issue that I have never seen before. When I connect to a remote host, the host's screen does not match my client screen, and instead spills over into two monitors. This happens in full screen mode. When switching to windowed
mode, only a portion of the remote host shows, the rest is a black screen.
I would love to post example pics but this site wont let me until I verify my account, but I have no email asking me to do so...

A few notes:
- I have tried a restart.
- I am running two displays, one is the built in 1440x900, one is an external 1920x1200
- I am on OSX10.10.1
- RDP is 8.0.12
- I have tested this against Windows 7 Pro machines
- This was working fine a week ago, just started this week.
Graphics Properties Dump:
Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3682
gMux Version: 1.9.23
Displays:
Color LCD:
Display Type: LCD
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
HP LA2405x:
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display:
Yes
Mirror: Off
Online: Yes
Rotation: Supported

Since the Remote desktop client update 3.8.2 V1.1 my Indesign CS4 crashes when I try to print. Does anyone else have this problem?

Problem with remote desktop client update

I find it interesting that since Screen Sharing is available, and works "just fine" that a Remote Desktop Client would be needed to be installed.
I installed it, but I'm not sure why.
I found the updated application in /System/Library/Core Services/RemoteManagement/ARDAgent
Which is also where the screen sharing and vnc bundles live. I clicked on it to see what would happen -- nothing.
I found these ports in another discussion
TCP and UDP port 3283
TCP and UDP port 5900. (Also used for Screen Sharing in OSX 10.5 and later)
port 22
This page confirms their use along with the use of other ports:
TCP and UDP ports used by Apple software products - Apple Support
Additionally TCP port 5432 is used by ARD
Having recently noticed (through "network utility" that my computers have had a "ton" of open connections.
This severely hurt system performance.
I note that neither my Airport Express nor my Mac can set up a firewall on these ports.
While I haven't noticed the ARD ports being used, I cannot help but wonder if this is set up for a CIA/NSA backdoor into my computers.
On a less paranoid level, perhaps Apple is planning on adding on-line help to debug our problems in "real-time". ;-)

Remote Desktop Client software does not match

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