Remote desktop client software not active

I'm sorry if this has been asked before but I'm a bit bewildered by this errormessage (and I couldn't get a hit when I searched for it) when I try to drag a file from the xserv to the macbook pro desktop, remote desktop client software not active.
The macbook has the ard server and connects to the xserv ppc. It connects over the internet.
The xserv is behind a iptables fw and I have forwarded 3283 tcp/udp plus 5900 udp/tcp to the server. Have I forgotten a port ?
I've read through http://www.starkpr.com/ard.htm as well as http://www.macosxhints.com/article.php?story=20070302234400232&query=vnc%2Bsimpl e%2Bset%2Bup
and tried to find out more from the discsussions here.
The macbook pro sits behind an airport which is hooked into the dsl modem. Do I need to configure port forward in the airport as well.
Connecting to the xserv and working on it works great but the copy file transfer fails.

Hi there I took new try at this and this is what finally solved it for me.
The earlier answer I got was very good advise but I had already done that bit, actually I might have overdone it a bit I had checked all the boxes under the useraccount on sharing.
Back to business.
Firewalling. I realised I need to open and portforward at both locations and remeber it's booth tcp and udp.
So at the xserve location I needed to forward 3283 and 5900 both tcp and udp from outside to the IPnumber of the xserve.
At home with my macbook I needed to do the same.
However this did not solve it, I had forgotten one software on the macbook. On the xserve I had installed ARD upgraded it to 3.1 AND installed the upgrade for ARD 3.1 client. The client part I had forgotten at home. So once my ARD and ARD client software matched I could connect to the xserve and drag and drop files booth ways.
ARD wasn't running on the xserve I just had it installed along with the client software.
So portforwarding in firewalls and the same software and versions in all locations seems to have solved it for me.
A small note enabling/disabling the firewall in macbookpro did nothing for me since when enabled ARD rules were in place and active so it still worked.
I hope I made some sense.
Message was edited by: tindome
Message was edited by: tindome

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The Remote Desktop Client software is not active

Hello
I just downloaded ARD from the App store. I installed ARD Client 3.4 on the Client machines. Activated the machines in Sharing. All Users with everything checked except for "Show when being observed"
I am able to Observe, Control, Curtain and Lock.
I just tried to start a chat with a client and got the following error:
Unable to Chat with “WebVantage’s iMac”. The Remote Desktop Client software is not active.
I try to send a Message and get the following error:
This task will fail. This task is not supported on “WebVantage’s iMac”.
...with the choices Continue or Go Back
Try to run reports and it just seems to go on forever and says "Waiting for report data."
Many of the other choices won't work either, like Sleep, Wake, etc.
Am I missing something?
Thank you, in advance, for your time.
Cooch

WOW! It's been over a month and not one reply? First time this ever happened.
I am finding that I cannot lock the other Macs now. I get:
"This task will fail. This task is not supported on “XXXXX’s iMac”."
Anyone?
Message was edited by: J Cooch Lucchese

Remote Desktop Client software does not match

hello,
I run ARD 3 as administrator and just swapped machines by using Migration Tool. Now my ARD on the new machine tells me that "The Remote Desktop Client software on this computer does not match the Administrator software version. the Remote Desktop Administrator software requires a newer version of the client software"
how do i accomplish this?
thanks in advance

Sounds like the new machine might still have version 2.2 client? So download and install the newest client, if that fails follow the instructions Apple has for removing ARD (kb #108021) and wipe out everything, then it shouldn't balk. Although there is a setup bug, where if you update a client machine to 3.1 but then try and install the ARD 3.0 CD it will complain and quit! Following kb #108021 wil allow you to install (or go into the actual mpkg and install the individual .pkg file) but doing this made me wonder if I was missing out on some postflight script that does something useful... so I didn't try and make force it. Just make it happy with an ARD lobotomy, then reinstall :/

HT201358 I am getting the unexpected error occurred of: The update "Remote Desktop Client Update" can't be installed. What to do? thanks!

Remote Desktop Client Update not able to install? Any workarounds to get it to install?
Thanks

do you know the exact verion of the remote desktop client update? Have you tried downloading the update manually from the apple website?
Have you tried a safeboot and then installing the update?

I am having trouble installing and using remote desktop client and admin on the same imac. I need help?

Can you give me a step by step on getting the client and the admin part of remote desktop to work? I am new to this and I need for remote desktop to work to install the Faronics Deepfreeze enterprise console on the new imac in office. The OSx version is 10.8.3 Any help will be greatly appreciated. Also, when I go to install the admin, it says that the remote desktop client is not updated and I cant get mac app store to show any updates. May be doing something wrong.

This is what I usualy do to setup ARDclient on a client computer.
on the client computer
go to menu bar (white bar at top of the screen)
click on the apple menu
chose system preferences
click show all button
click Users & Groups
click the lock to unlock
click + to create a new account
chose new account: type "administrator"
name the user some thing applicable like "ARDuser"
set a secure password
click create account
click show all button
click sharing
set the computer name to some thing descritpive that identifies the computer
check remote login
click on remote login
set allow access for: "only these users"
click the +
chose the ARDuser from the list
click select
check remote management
click on remote management
set allow access to "only these users"
click the +
select the ARDuser from the list
click select
check: observe, control, genereate reports, open & quite applications, delete and replace items, start text chat or send messages, restart & shutdown, copy items
click ok
click the lock to lock system preferences
click show all
quite system preferences
At this point you should be able to connect to the client using Apple Remote Desktop using the ARDuser setup above. Make sure the client and the ARD computer are on the same network the same way. IE both on ethernet or both on wifi. On the same internet conenction, if your were trying to conenct to a client over the internet there is more involved.
on the ard computer:
open apple remote desktop
from the left column select discover
make sure the list is set to bonjour
the client computer should show up on the list, with the name set above
select the client from the list
click control
you will be prompted for the user/pass to log into the computer. that's the ARDuser setup in the steps above.

Remote Desktop - The Remote Desktop administrator software does not match the installed client software version.

Hi,
I just upgraded to Mavricks and get this when I try to launch Remote Desktop:
The Remote Desktop administrator software does not match the installed client software version.
I tried removing the application and reinstalling it to no avail. Any suggestions?
Thanks.
-David J. Eisen

Hi coold88!
I have an article for you that addresses your issue:
Remote Desktop 3: How to install Remote Desktop Administrator software after the client software has been updated
http://support.apple.com/kb/HT3596
You will want to make sure you have the latest version of the software as well:
About Apple Remote Desktop 3.7
http://support.apple.com/kb/HT5896
Thanks for using the Apple Support Communities. Have a good one!
-Braden

The Remote Desktop Administrator software does not match......

The Remote Desktop Administrator software does not match the installed Client software version.
The Remote Desktop Administrator software must be upgraded on this computer.
This is the message I have when I installed ARD 3.0 on a new Imac running leopard with no ARD installed previously when I opened up ARD for first time - doesn't let me go any further.
Have I missed something here and made a stupid install mistake??
Many thanks
Message was edited by: art_ik

Please search the discussions before posting as this question has been asked and answered more than once.
If this is ARD 3.x, try this:
• Insert your ARD CD
• Open in Finder
• Right click on the Remote Desktop.mpkg and show contents
• Navigate to contents/installers
• Drag the RemoteDesktopAdmin.pkg file onto the workstation and install
• Run Software Update
• Upgrade to 3.1 admin
Otherwise, you'll have to completely uninstall ARD and then reinstall it. Follow these instructions for the uninstall:
http://docs.info.apple.com/article.html?artnum=108021

Remote Desktop Client Update 3.8.2 v.11 remains in Software Update queue but, is listed (several times) under "Updates Installed in Last 30 Days.

Remote Desktop Client Update 3.8.2 v.11 remains in Software Update queue but, is listed (several times) under "Updates Installed in Last 30 Days". This is also the case with HP Printer Software update 3.0 and Digital Camera RAW Compatibility Update 6.03. Clicking the "update" button for these doesn't appear to install the software, but lists it in the "Updates Installed in Last 30 Days" without removing it from the Software Update queue.

Thank you. I tried that and even gave it a few days to do its thing, but I still get the same results. Remote Desktop, HP Printer, Digital Camera all still appear in "Available Updates", but the same versions appear under "Updates Installed in the Last 30 Days". BTW, I had to manually install the Safari 8.0.4 update because it also wasn't updating.

Ihr Computer kann jetzt nicht ausgeschaltet werden, da gerade Software installiert wird. Remote Desktop Client-Update, Safari und iTunes werden gerade installiert. Das Unterbrechen der Installation kann Ihren Computer beschädigen. Sie können ausschalten,

MacBook Pro (2009)
Mein Updatevorgang läuft seit 3 Tagen und lässt sich nicht abbrechen, obwohl es nicht weiter geht!
Aktueller Update-Stand:
"Ihr Computer kann jetzt nicht ausgeschaltet werden, da gerade Software installiert wird.
Remote Desktop Client-Update, Safari und iTunes werden gerade installiert. Das Unterbrechen der Installation kann Ihren Computer beschädigen. Sie können ausschalten, sobald die Installation beendet ist."

Ich habe das gleiche problem....ich hoffe auf eine schnelle loesung...

IOS Remote Desktop Client Logon Issue Prompts to Logon 3 Times with RDGW

I have an issue when connecting from the Remote Desktop client iOS on multiple iPads/users.
First a little background: We have an RDS Web Access / RDS Gateway (2012 R2) setup and properly configured. We can logon using it just fine from the Mac OS version of the app, Android version of the app, or from a Windows PC. When we try to
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OS version, Android version or from a Windows PC.
The password isn't being entered incorrectly and the servers are not registering any Audit Failures for the logon attempts. Can you assist?
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Thanks,
Nate L

I am not comfortable posting the entire log file but let me give you the high level summary. The settings section for the active connection:
[2014-Jun-17 12:45:23] RDP (0): Final rdp configuration used: {
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    configurationVersion = 8;
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    label = "";
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    kCFProxyTypeKey = kCFProxyTypeNone;
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[2014-Jun-19 09:40:01] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
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gwAutodetectState = kConnectionGwAutodectedForceGW;
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[2014-Jun-19 09:40:10] RDP (0): Resolved 'ExternalRDSGatewayHostName' to 'ExternalRDSGatewayIP' using NameResolveMethod_Unknown(0)
[2014-Jun-19 09:40:11] RDP (0): Exception caught: Exception in file '/Users/build/jenkins/workspace/rc-ios-develop/protocols/RDP/librdp/librdp/private/httpendpoint.cpp' at line 217
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[2014-Jun-19 09:40:11] RDP (0): Error message: The gateway failed to connect with the message: 403 Forbidden ( The server denied the specified Uniform Resource Locator (URL). Contact the server administrator.
)(phase: 0, type: 0, reason: 0, systemCode: -1, systemMessage: )
[2014-Jun-19 09:40:11] RDP (0): Protocol state changed to: ProtocolDisconnecting(7)
[2014-Jun-19 09:40:11] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Jun-19 09:40:11] RDP (0): Showing credentials dialog
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config or am I missing something? It should be going to Rpc or RDWeb right? or do I need to allow that path through too?
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Nate

Remote desktop administrator software failed to start

I just upgraded to the new ARD client and now I cannot start Remote Desktop Administrator. It says "The Remote Desktop Administrator software failed to start due to an unexpected error. The remote desktop software may not be installed correctly or the computer may require a restart."
Again, this happened after I install the ARD client update just released by Apple on my MBP 10.5.8.
I need to get ARD Administrator back up and running. How?

This is the most feedback I've ever gotten to any post.
After much trial and error here is the solution I came up with:
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http://support.apple.com/kb/HT2577?viewlocale=en_US
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The Remote Desktop administrator software failed to start due to an unexpected error...

Hi all...
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bcvanbelle wrote:
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Error message:
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Hmphf.
You may have to reinstall the Remote Desktop SW. See if that helps.
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the issue.
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the resizing / rotation support for tablets in the next upgrade release, but are unsure whether our iPad display issue will be resolved.
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RD Gateway issue from Mac Remote Desktop client - 503 RPC Error: c0021012

I have an employee who is able to use the Mac Remote Desktop client to connect to her office PC via RD Gateway, but after a short time she consistently has her connection dropped with a
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[2014-Jun-22 23:58:44] RDP (0): correlation id: 79b9ed3a-2198-784a-8805-0f1d292a0000
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[2014-Jun-22 23:59:53] RDP (0): Exception caught: Exception in file '../../librdp/private/tlsendpoint_openssl.cpp' at line 116
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[2014-Jun-22 23:59:54] RDP (0): Protocol state changed to: ProtocolInactive(4)
[2014-Jun-22 23:59:55] RDP (0): Server supports RAIL
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[2014-Jun-23 00:10:54] RDP (0): Exception caught: Exception in file '../../librdp/private/httpendpoint.cpp' at line 217
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503 RPC Error: c0021012
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[2014-Jun-23 00:10:54] RDP (0): Protocol state changed to: ProtocolDisconnected(8)
[2014-Jun-23 00:10:54] RDP (0): ------ END ACTIVE CONNECTION ------

Hi,
Is there any error occur on the RD Gateway server? Please make sure that RPC, RPC Locator and RPC Endpoint Mapper service are running on the server. Also, please make sure that the RD gateway
server does not reach the maximum number of connections.
Thanks.
Jeremy Wu
TechNet Community Support

Remote desktop client software not active

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