Remote desktop connection unable to start, window stalls when opens RDC, any tips

remote desktop connection does not open, when rdc starts it stalls and can not press any button.
any ideas on how to fix?

Since this question is about a Microsoft product, you might have more luck getting suggestions if you ask in Microsoft's own forums. This forum is for Apple Remote Desktop issues and questions and so probably not the place where you'll be most likely to get assistance with this problem.
Good luck.

Similar Messages

Control alt delete from remote desktop connection through virtual pc windows xp on windows 7 professional

Ok this is an odd one but I am connecting to a server through a vpn which only works on windows xp so I ran a virtual pc instance to connect, and then did a remote desktop connection to the server (Windows server 2008). I need to be able to activate the
control-alt-delete combination on the server however, to change a password. ctrl + alt + del obviously goes back to my actual machine, and ctrl + alt + end acts on my virtual pc. Is there any way to push the command through to the remote server?

Hi Cooljoe,
Based on my understanding, local machine control-alt-delete key combination is control-alt-delete.
Virtual PC's control-alt-delete key combination is Right Alt - Delete.
Remote Destop session's control-alt-delete key combination is ctrl + alt +
end.
There should be no conflicts between them.
Regards,
Wilson Jia
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can
be beneficial to other community members reading the thread. ”

Remote Desktop MAC version 8.0.5 crashing when opening format panel in Excel

Remote Desktop MAC version 8.0.5 crashing when opening a format panel in Excel. Attempt to reconnect via RDC do not work until you log into Windows direct and close the formatting window. I'm running Windows 7 Pro, Service Pack 1 and using Microsoft
Remote Desktop version 8.0.5 on a Mac running OS X 10.9.2. Reproduced error 3 times. Has also twice caused Excel to crash, so error does seem specific to the Windows environment and/or interaction with RDC (i.e. - not Mac related).

Hi,
Would you please provide us the log file for check after issue occurs.
Microsoft Remote Desktop -> About Microsoft Remote Desktop -> Send log via email -> Copy and paste the log here.
Thanks.
Jeremy Wu
TechNet Community Support

Remote desktop connection not working in windows 7 Pro x64 bit sp1 3389 port not working

i have still facing same problem in last two week in my system RDC not working . i have installed in my system windows 7 x64 bit Pro sp1 then i check 3389 port working or not in my system use the command netstat -a -o command in
command prompt but this is my bad luck its not woking in my machine after i have decide to change RDC listening port via registry i have change it 3389 to 3391 after restart my system, and
after again testing using same command but no any change again rdc not listening . After i have search this issue on search engine google bing and microsoft , i have found more solutions but i have try one
uninstalled two microsoft updates first is kb KB2621440 second is KB2667402 and after again restart my system and again installed KB 2667402 But not change i have already enabled Remote Desktop connection in windows 7 and select the option
any version computer running , i have try three and four time enable disable remote desktop connection in my machine . but not change i have all windows firewall disable and uninstalled anti virus they intalled in my machine , and using the Mcafee
stinger tools to scan my machine to remove virus but stinger is not found any thread in system. ihave already run this command in my system sfc /scannow Please Can you help me to fix this issue.

Hi,
When you try to start the Remote Destop Connection, what errors it showed out?
Could the other PCs connect this PC with the RDC?
So you have read this blog?
RDP connections might fail due to a problem with KB2621440 - MS12-020
Did you reinstalled the KB2621440?
Besides, did you follow this guide to enable the RDC connection?
Connect to another computer using Remote Desktop Connection
And also this guide?
Why can’t I connect using Remote Desktop Connection?
Please take a check with those settings again.
Best regards
Michael Shao
TechNet Community Support

Remote Desktop Connection for Mac to Windows - logout error

Hello
I'm trying to use Remote Desktop Connection (RDC) to get from my Mac into a MacMini running Windows XP Professional. I can log into the Windows computer, but once I put in my password and click OK, it logs out of the Windows machine. Is there some sort of sharing preference or configuration that I'm missing that's making this happen?
I want to be able to use RDC to access the Windows machine and keep everything up still on the Windows machine.
Thanks

Since RDC is not an Apple product, you'll probably want to use a forum dedicated to Microsoft's Mac products such as <http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups> rather than an Apple forum
Be sure to search the forum first in case someone has already had a similar question answered.

Remote Desktop Connection Mouse Slow with Windows 2012

Hello:
I am connecting to a customer site with Citrix and using Citrix's Remote Desktop. I know this may be a Citrix issue but not sure. Customer isn't helping so thought I would check here.
I have two connections to computers in their network with Remote Desktop. One is to a Windows 2003 Server which works fine. When I connect to Windows 2012 the mouse is slow. I tried adjusting the mouse settings but it doesn't help.
Has anyone else experienced this? Is it an issue specific to Citrix or to Remote Desktop in general?
Thanks,

check out this blog, it's for virtual PC though but also using RDP.
just try it out whether it helps or not
http://mattrefghi.com/blog/solutions/virtual-pc/slow-mouse-when-controlling-a-virtual-pc-through-remote-desktop/
Slow Mouse When Controlling a Virtual PC Through Remote Desktop
Right-click the Desktop, and select Properties.
Move to the Settings tab in the Display
Properties dialog.
Click the Advanced button.
Move to the Troubleshoot tab in the Monitor
Properties dialog.
Move the Hardware acceleration slider all the way to the right, so it is right next to Full.
Click OK in the Monitor Properties dialog.
Click OK in the Display Properties dialog.
Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

Remote Desktop Connection Authentication Error from Windows 8.1 Pro to Windows 7 Pro

I keep trying to connect to my server running Windows 7 Pro from my laptop running Windows 8.1 Pro, but I get the following message after providing
my credentials:
"An authentication error has occurred (Code: 0x8007001f)"
I can't find any reference to this error code being associated with using remote desktop.

Hello,
Are you connecting to a server as part of a domain ? if so confirm you are using adequate credentials for remote desktop for example: username: domain\administrator
if not you can try connecting to the localhost using:
username: .\administrator - for example
also you can try running your remote connection in admin mode:
Win + R - bring up run then type:
mstsc /admin
hope that helps.
Cheers,
Harry

Remote Desktop Connection to Windows 8 PC from other computers crashing

Hi all.
Was hoping someone would be able to help me with an issue I'm having.
I'm trying to get a LAN remote desktop connection established to my Windows 8 laptop. It's an HP ENVY 17t-2100 CTO 3D Edition Notebook PC. Note that I'm running Windows 8 Pro only - not 8.1 as HP haven't released 8.1 graphics drivers for this laptop and probably
never will. The computer has a single user profile that has full administrator rights.
I have followed numerous web tutorials on how to turn on Remote Desktop. I've gone into Advanced System Settings > System Properties > Remote > checked "Allow Remote connections to this computer". All seems ok to me.
The problem comes when I try to establish a connection. When the connection is made, it almost instantaneously crashes the session on the computer or device trying to connect. The RDP client on my Windows 7 laptop, Mac OSX or Mac running Windows 8.1 Pro just
crashes, while the RDP iPhone or iPad app simply flickers for a few seconds then goes back to the main screen. Meanwhile, the HP ENVY loads the lock screen and displays a message saying XXX device is connected remotely and it won't let me log back in to kill
the connection or do anything. I have to restart the computer from then to be able to use it again.
I'm convinced there's not a problem with my local network as the HP ENVY can RDP into the Windows 7 laptop or Mac running Windows 8.1 without any problems. All computers are connected via Ethernet to a Linksys/Cisco wireless ADSL modem router which supports
Gigabit. The iPhone and iPad of course connect to the wifi network from the Cisco/Linksys modem router
I've also had a brief look at the RDP local connection logs. From what I can make out, they confirm that a user has successfully logged in, but they don't provide a crash log or a log of the user ever disconnecting, probably because I have to restart the computer
to continue using it. Dead end there, it seems.
The HP ENVY is connected to 3 external HP LED monitors. I've disconnected them and tried all devices with no luck. I've also played round with the RDP client settings to not mount drives or printers and the HP ENVY has no printers connected anyway, though I've
done all I can to remove any printer drivers as I've read elsewhere that they are what could cause the problem, but I've had no luck.
If anyone can suggest anything more that I can try, I would be unbelievably grateful! I'm more than happy to provide screenshots or videos of what happens when I try connecting. I'm not sure what you experts would find immediately helpful so just ask away if
you think I can provide anything.
Thanks in advance!
rugbyreff

The first thing that I would try is to uncheck all of the boxes for local resources on computer running the RDP client. It is possible that a device, such as a printer or other redirected device, is causing the crash. You can also look under Event Viewer
in the event logs of both systems and see if anything unusual appears when you attempt the remote connection.
Brandon
Windows Outreach Team- IT Pro
The Springboard Series on TechNet
Hi Brandon
Many thanks for your suggestions. There's nothing in the logs that I could find, like I said in the original post. I've also tried connecting with bare minimum settings on all devices (FYI the iPad and iPhone version don't support the use of printers) and
this still hasn't helped.
If you have any other ideas I'd be very glad to hear them!
rrugbyreff
"If it's worth doing, it's worth overdoing" -- MythBusters

I have a time capsule connected directly to fiber connection. I have connected a windows server directly to TC and configured it for remote desktop connection. From my interanet I can access srvr but not from my home. What config I need on TC?

I have a time capsule directly connected to fibre optic point out. All pcs and macs are connected wirelessly to the internet. I have connected a windows server pc to TC. When configured for Remote desktop connection, I can access windows server from within interanet but don't know how to access it from internet. I guess I need to change some settings in TC to get some ip adress for the remote desktop connection from my home. Anyone who can help me out? Appreciate it.
Narmin

I am a little lost now.. I have read again your title and your first post.. and they seem inconsistent.
In the title you state.
From my interanet I can access srvr but not from my home.
Interanet is not a word I know.. I assumed intranet...are you talking about internet or intranet? And just to be clear say WAN or LAN.. !! Is your home part of the interanet??
In the first post you state,
I can access windows server from within interanet but don't know how to access it from internet.
Now this is more normal.. the issue is not in the home at all, it is accessible from there but fails from internet. If this is correct, then you can do a few obvious things to determine where the problem is.
But first I need to know are you actually testing from a different internet connection to your home lan.. you are not just trying the public IP from inside the LAN as that will fail due to the TC not doing NAT Loopback.
I am also assuming the TC is the only router in the network, and has the public IP on the WAN interface.
And I am also assuming you have turned on the ping responder and you can actually ping your public ip from the internet and get a response. This helps no end in figuring out where there are issues. Strange but I have no idea if there is a ping responder in the TC WAN so you might need to forward that as well. Also if you have a dynamic public ip address are you using dyndns or no-ip or some other service to connect.
1. Test bypassing the TC.. plug the internet connection straight into the windows server,, and test if you have access. If yes, the TC is the problem.. if not, your setup on the windows server is wrong.. look at firewall in particular.
2. Assuming from test 1 the TC is the problem, Post the screen shots of the port forwarding setup for us to look at.. that is by far the easiest way to check it out.
There are lots of references to port forwarding in the TC.. eg
http://must-know-mac.blogspot.com/2008/07/how-to-port-forward-time-capsule.html
The things that generally go wrong are firewall on the computer that is accepting the port.
The ISP doesn't allow connections on a particular port. (not likely in your case)
The router is behind another router.. double NAT will kill any port forward.
Upnp has already allocated a port.. not an issue as TC doesn't use upnp although a reboot of everything after you set port forwards is well worth it.. amazing how things don't stick properly without a reboot.
IP on the receiving device is not static and so changes.
Not enough or right type of ports are opened. This is always messier than it looks as one port is often not enough for two way communications.

MS Remote Desktop Connection

Ok, I have tried to look at some past posts to get an answer but am a little confused. I need a laymans explanation because I'm a beginner to this part.
1. I'm in VA - my grandma's in TX.
2. I have cable connected internet (COX) - she has dial-up AOL.
3. I have Mac OSX 10.4. - She has Windows XP home edition.
She is blind and lives alone but kinda computer literate considering (her computer is voice inhanced and she uses keystrokes)...however, every now and then she kinda messes things up and has no one to help her.
I would love to remote into her computer from mine and "fix things" but haven't a clue how to.
I have some working knowledge of remote desktop connection at work (all Windows NT and such) but at home with my MAC, I'm clueless.
Any specifics on where to start with an app on my computer to make this happen? I know it's going to be slow (w/her dial-up) but it's better than nothing.
Any other tips I should know with roadblocks or redtape.
Any info will be greatly appreciated cuz I would really really love to help this amazing woman from a distance (and flying there everytime she accidentally moves a file, is not really an option)
Thank you in advance!!! MJ
P.S. Feel free to talk to me like I'm 5yrs old in this case...lol

http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=remotedesktopc lient
Since RDC is not an Apple product, you'll get better response if you use a forum dedicated to Microsoft's Mac products such as <http://groups.google.com/groups/dir?sel=33607053> rather than an Apple forum.
Be sure to search the forum first in case someone has already had a similar question answered. You'll get your answer faster this way. Post your question in the forum if you don't find anything that helps you.

Remote Desktop Connection not working

I am able to remote desktop connect to my home computer from work; however, I can't remote desktop connect to my work comptuer and server. I believed it has something to do with my Linksys E3000 access point settings but I'm not sure where to look for and verify. I took my home laptop to work and able to do remote desktop connect to the server. I also took a laptop that's working fine with remote desktop connect to the server home and tried to remote desktop connect to the server at work and it's not working. Therefore, I've concluded that it has something to do with the access point and not the settings in the computer because it works fine when I took it out of my home network. I also VPNP in to my work place so that it has the same IP address as at work and still, remote desktop connection from home to work is not working. Any suggestion is much appreciated.

thebluemamba_24 wrote:
Connecting from home to your remote desktop server has nothing to do with your router. Certain ports are needed to be opened from the server’s end in order to host an application. Try to connect your computer to your modem or to another wireless network just to check if your work’s remote desktop will work. In case it will not work, then contact your IT guy.
If you read my previous post it said:
"I took my home laptop to work and able to do remote desktop connect to the server. I also took a laptop that's working fine with remote desktop connect to the server home and tried to remote desktop connect to the server at work and it's not working. Therefore, I've concluded that it has something to do with the access point and not the settings in the computer because it works fine when I took it out of my home network."
I think my above statement answers your question of "Try to connect your computer to your modem or to another wireless network just to check if your work’s remote desktop will work." However, your statement prompts me think of something else. What I have tried is bring my laptop to work and tried connect via RDC to the server and it works but it just not working when trying at home. What I have not done is instead of brining my laptop to work and try RDC there, perhaps I should I try it on a friend's or relative's network and see if I can do RDC to my server at work. If this does not work as well, then, could it be that at work there is something something outside RDC coming? But even if this is so, why can't VPN work?

Unable to start remote desktop connection broker

somehow I could no longer start remote desktop connection broker service. I noticed that Windows image acquisition (WIA) service could be started manually and then it stopped by itself. I am not sure if they are related or not. From event viewer, I see some
errors as follows (may be related):
event 485 ESENT
tssdis (2916) An attempt to delete the file "C:\windows\system32\edbtmp.log" filed with system error 5 (0x00000005):"Access is denied." The delete file operation will fail with error- 1032 (0xfffffbf8).
Any clue or suggestion where I can look into?
Thank you very much!!!!!

Hi,
Thank you for your posting in Windows Server Forum.
register the below files using regsvr32
regsvr32 %systemroot%\system32\wuapi.dll
regsvr32 %systemroot%\system32\wuaueng.dll
regsvr32 %systemroot%\system32\wuaueng1.dll
regsvr32 %systemroot%\system32\wucltui.dll
regsvr32 %systemroot%\system32\wups.dll
regsvr32 %systemroot%\system32\wups2.dll
regsvr32 %systemroot%\system32\wuweb.dll
regsvr32 %systemroot%\system32\softpub.dll
In addition, also Try to disable UAC for your account and reboot, this might help to resolve your issue.
Source:
esent 485 event wuaueng.dll
http://social.technet.microsoft.com/Forums/windowsserver/en-US/27cd64d0-7ec7-4732-a2ac-4c36a0513690/esent-485-event-wuauengdll?forum=winservergen
Hope it helps!
Thanks.
Dharmesh Solanki

Windows server 2012 and windows xp remote desktop connection loss

I am having this problem for a month now, and i am stumped with trying to find an answer . I have talked with several network admins in my area and with no luck i have not found a solution. I have a windows server 2012 placed with 5 pcs that are connected
on a local network , those 5 pc's connect to the server via remote desktop. List of pc's:
1x Windows 7
4x Windows XP SP3
All have the latests network drivers, all have the latest version of remote desktop installed. All have been scanned for viruses. All have antivirus software.
Problem is the 4 XP machines lose connection on when connected via remote desktop. If one starts losing connection the other 3 start to lose the connection aswell. The windows 7 machine is not affected by this it works fine.
What have I tried:
Scanning for viruses.
Disabling Firewall and antivirus software.
Updating all drivers.
Did many changes to group policy like keepalives etc.
Turning off SMBv2 SMBv3.
Turning off network adapter Offload settings.
Changed some registry settings like keepalive, smb etc.
Updating every pc and server with all windows updates.
Changed the router and switch.
Port forwarded needed ports like 3389.
Updating remote desktop to 7.0.
I might be forgetting some stuff i will add as i remember anything.
So the thing is this. I use a Windows XP machine from my office I remotely connect to the server via the Internet and I DO NOT experience any connection loss. BUT the XP machines on the local network constantly experience connection loss via remote desktop.
I pinged every Machine from the server via CMD command PING. So when they lose connection the Packets get time outs . Packets get dropped between 1-10 packets when a connection is lost. This packet drop does not occur when using the internet or anything else.
ONLY when connected to the server via remote desktop. The packets get dropped at random intervals.
Problem is I use an XP machine and I am not experiencing any loss of connection , while the XP machines on the local network experience it , but not the windows 7 machine.
Router is ASUS RT-N53 , and switch is Dlink DES-1008D. Server is a Dell PowerEdge T110 II.
Can someone please tell me what can i do to solve this problem?

So today got some word from their office. They were using RDP from 8AM until 12PM all was working fine. Then got back after lunch about 1PM and got a few connection lost errors when they tried using RDP again. Its weird since they didn't have disconnects
in the morning, and started having them after lunch.
Also noticed, that two pc were not using RDP and were disconnected as shown in task manager. And they still got request timeouts.
Maybe this is not a remote desktop issue?
TASK MANAGER
The 2 disconnected pc's ping screens:

Remote Desktop Connection freezes Windows 7 64-bit

At home, I just upgraded from a Windows 7 Ultimate 32-bit desktop to a new Dell with Windows 7 Ultimate 64-bit OS. Remote Desktop Connection from my old home PC to my work PC worked great for years even after upgrading both to Windows 7 Ultimate. Now everytime I try to use Remote Desktop Connection (RDC) to connect into my work PC (with Windows Ultimate 7 32-bit) the RDC window will freeze after a new seconds of use. If I wait approx 3 minutes the RDC window will unfreeze for a few seconds before freezing again. If I minimize the RDC window on my home PC, I can continue to work because it's only the RDC window that is frozen. Here is everything I've tried already that has not helped:
1. Trying reducing the home PC screen resolution
2. Downloaded the latest 64-bit driver from NVIDIA for the GTX 260 graphics card
3. Taken my home PC to work to test behind the company's firewall--doesn't help
4. Disabled Window Auto Tuning (suggestion from this website)
5. Called Dell support--they tried for about an hour to help but couldn't; thier suggestion was to order Windows 7 32-bit version OS and install it
6. Tried running the 32-bit version of mstsc.exe - no help
7. Using MSCOMFIG, disabled all Startup items - no help
I have another home PC running Windows XP, it works perfectly using RDC to connect to my work PC. Also, I have no problem at all using RDC from my work PC back into my home PC (the other direction).
Here may be a clue: if I start up my new Dell Windows 64-bit OS in Safe Mode, the RDC session does not freeze.
Any suggestions would be appreciated!

Hi,
Since it works in Safe Mode, I suspect this should be related to some conflicts, please try the methods in the following Knowledge Base article to have a check:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
In addition, please also ensure the NIC drivers on all of the computers are up-to-date.
Hope this helps. Thanks.
Nicholas Li - MSFT

Remote desktop connection in windows 7 pro

I have a problem accessing remote desktop connection using windows 7 64 bit.
My remote desktop connection shell version 6.3.9600 shows the Network Level Authentication is not supported.
My other computer also win 7 pro 64 bit has a different shell version 6.2.9200 that supports Network Level Authentication.
How do I go backwards to shell 6.2.9200?
I have been trying use remote desktop using the more robust security and could not figure out why I could not log.
I have screen shots of the two shells and my system screens

Hi,
Configure Network Level Authentication
Click Start, click Run, type regedit, and then press ENTER.
In the navigation pane, locate and then click the following registrysubkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
In the details pane, right-click Security Packages, and then click Modify.
In the Value data box, type tspkg. Leave any data that is specific to other SSPs, and then click OK.
In the navigation pane, locate and then click the following registrysubkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders
In the details pane, right-click SecurityProviders, and then click Modify.
In the Value data box, type credssp.dll. Leave any data that is specific to other SSPs, and then click OK.
Exit Registry Editor.
Restart the computer.
Hope this helps!
Andy Altmann
TechNet Community Support

Remote desktop connection unable to start, window stalls when opens RDC, any tips

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