Remote desktop help windows 7

Hallo
Im work as a help desk . i use remote desktop help windows 7 but some time i have to wait 10 min to the end user because he is not in his place or ...
can i use another software without enduser permission? if yes then wich one
Thanx

Hi,
Based on my research and test, it's impossible. Even shortening time is also unreachable.
Karen Hu
TechNet Community Support

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