Remote DVR - and Non ActionTech Router

I would like to use remote dvr feature, however I do not (and would prefer not) to use the Actiontech Router.
I have the ONT feeding my Netgear Gigbit Router over CAT5e cable. Connected ot a switch port on my router is a MOCA device to connect my COAX network to my DATA network.
Please advise on what ports need to be forwarded to the DVR box, or what needs to take place for the remote dvr features to work with a non - actiontech router.
If there router wasn't such a piece of junk (specifically the tiny NAT table, and slow throughput compared to others) than I wouldn't mind using it. I tried using it (and I play several online games) and it ALWAYS would cause me to lose internet connection after overrunning the NAT table.
I would like remote dvr feature to work if at all possible.
Thanks,
Grant.

grantb wrote:
Message that I am confronted with:
Remote DVR Activation Failure
Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
We apologize for the inconvenience.
This is correct. The Verizon supplied router has special firmware to make the proprietary features work. I tried every port forwarding configuration I could think of. If you find a way then let everyone know. If you get it working with the Verizon router and place your own router in place of the Verizon router, the web site will see it and disable the feature. If you keep attempting to do this, the feature will go away from Verizon central all together. Do not expect tech support assistance if they get it working and you break it with your router. That is my experience. I gave up the feature.

Similar Messages

Remote DVR on non-verizon router

I got mine to work!!! Just wanted to share my success story
We have verizon fios. We wanted to use our cisco router for vpn since this was not available on the verizon-provided fios router.
1. our own router was connected to the ONT (optical network terminal). This provided DHCP service
2. the verizon router (Actiontec) was behind our Cisco router, in bridge mode. We connected the COAX cable to the verizon router. We did a patch cable between the Cisco router and the verizon router in bridge mode (note, no x-over cable necessary)
We were able to access the internet from our TV but unable to use remove DVR.
3. We did port forwarding. UDP 63145 and pointed toward the IP address of the main DVR. We unplugged the power cord (turning off was not enough) and voila!!! We now have remote DVR functioning just fine.

Not clear by your question regarding "walk through" as I am a non-IT guy. I only made two modifications on Verizon Actiontec: put router on bridge mode, and turn off DHCP service. When I first started, I had a hard time navigating through the menus of the verizon router. Then, I just simply reset and did the above two modifications-- can be found on the network connection option. Then it worked, without the remote DVR function. I am not sure if the Verizon service UDP 63145 port forwarding on my Cisco router to the main DVR's IP address is necessary. However, after the port forwarding and the unplugging, it worked.

Use Remote DVR With Your own Router And A Nim.

After some experimenting i have hopefully figured out how to get both Caller Id on tv and Remote dvr to work using these TCP port forwards to static ip's for your dvrs and set top boxes using a nim. In your router go to port forwarding and forward ports 35001 - 35009 use as many as needed for the amount of set top boxes you have. I was also informed by a tier 2 tech support person that in order for the set top box to always start listener 2 which is the TCP listener you need to spoof you wan mac address of you unsupported non verizon router to that of a dlink. Because dlink was verizons original setup and when there system sees a dlink router it knows to assign the TCP listener which is listener 2. I tried to get UDP to work using 63145 udp port. It just doesn't work. If you use this method you loose verizon's support. Oh and if your box is stuck on Listener 1 call verizon and ask to speak or request that they switch it to listener 2. I would do this before you switch the router it makes it much easier.

Hi,
I have found a workaround but SHAME on NOKIA BROWSER.
I have loaded OPERA MINI and it works: I have got the page of my NETCAM even if it is not possible to get the video because OPERA does not support ACTIVEX (DCS-2120 requires an acticeX to be loaded the first time)
WHO IS GOING TO TELL NOKIA ABOUT THEIR BROWSER ISSUE?
I hope that my experience will help other N95 users.
Now, I am going to get the video stream with realplayer.
Bye

Openzone and non BT router

Having noted that a Homehub3 can be swapped for a non-BT router I am wondering what effect (if any) this may have in terms of Openzone / BTFon availability on the non-BT router (i.e. is it still available to other Openzone subscribers?). If not, then would this in turn mean that the non-BT router owner would be inhibited from using Openzone?
Solved!
Go to Solution.

you can use whatever router you want only the home hubs radiate the FON /OPENZONE signal but providing you have signed up to FON you can continue to use openzone /fon
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DLNA with WiFi and the Actiontech router - No Go

I'm trying to create a DLNA for home so I can stream my videos from my computer over the WiFi to my PS3, Xbox360, and WiFI Vizio TV, and mobile devices. The problem is I can't get the server (using Universal Media Server) to find any devices. I've spent the past couple days browsing the forums and trying to find a solution, but so far nothing has worked. A lot of people have said disabling IGMP will fix the issue, but so far that alone hasn't resolved the problem. I did find another forum where someone mentioned disabling DHCP in the router, and when I did that I instantly saw my PS3 pop up as a renderer. It appears the problem is because my PC is connected directly to the router (MI424WR Actiontech), while my PS3 is connected over the wireless (downstairs). The connection from the ONT is MoCa and not ethernet. Since it appears the issue is with the wireless and DHCP from the Actiontech, I was considering purchasing another router and setting up a transparent bridge between the Actiontech and a Cisco/Linksys EA4500, but it appears Verizon nor Actiontech don't support it. Does anybody have any solutions to get this to work? If it's possible without using the Cisco, I'd prefer that, but anything at this point would be great. If you need more details I'll gladly provide them.
Thank you,
Lee

This sure sounds like the IGMP proxy problem. If you have a 802.11n router (rev I), the IGMP proxy settings are hidden. If you didn't find the magic URL to un-hide the settings, you may not have actually turned IGMP off. Here's the magic:
http://192.168.1.1/index.cgi?active_page=6059&req_mode=0&mimic_button_field=goto%3a+6059..&strip_pag...
You need to be logged into your router for this to work.
If you have indeed turned off IGMP proxy, I'm at a loss.
Good Luck
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

AX and non-Apple router

i need to connect an airport express to an non-Apple wi-fi router at my sisters place so she can surf the web and listen to music via airtunes.
how can i set this up ?
tia !

Klara in Hamburg wrote:
What a great forum this is.
isn't it ?
well, glad i could point you in the right direction but the credit really goes to Tesserax.
enjoy ...
JGG

BT Infinity 2 and Non BT Router

I have yet to have my service activiated. I'll get an engineer on 20th June, and to be perfectly frank I don't think I'll be sleeping for a few nights before that date......
My question is simple: is it possible to use a third party router with the Infinity 2 service?
I have been told that you HAVE to use BTs router to connect you to the exchange, however is it possible to use BTs router in pass through mode, in order that I can attach my Draytek, which manages a number of VPN connections to various places?
If this is not possible then there is no real problem, I will work around it - but I was interested to know the answer.
Many thanks.

The HH3 sets up a pppoe connection to BT. If you want to replace that then the draytek has to set up a pppoe connection instead. If you want to use the HH3 you can put the draytek in the DMZ.

Remote DVR from Web - add users?

When I log into the FiOS TV Central site, I can use the Remote DVR function. Is thehre a way I can add a secondary user so my wife or kids can log in to use the Remote DVR and not be on the main account name? Also would be great if I can un check a box so they can't make changes to any of the plan (i.e. changing the cell phone plan, adding a mov channel, etc.).
Thnkas,
Tom

AFAIK there can only be 1 login to the MyVerizon or FiOS TVCentral account.
Message Edited by Keyboards on 12-08-2008 03:40 PM
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Remote DVR Activation Failure, but I have a Verizon Router!

I keep getting the following message when I try to activate remote programming:
Remote DVR Activation Failure Remote DVR is not supported on non-Verizon routers. Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
The problem is that I DO have a Verizon router, and I don't know what I can do to enable remote programming. To my knowledge I have not made changes to the original setup....

chrisp wrote:
I keep getting the following message when I try to activate remote programming:
Remote DVR Activation Failure Remote DVR is not supported on non-Verizon routers. Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
The problem is that I DO have a Verizon router, and I don't know what I can do to enable remote programming. To my knowledge I have not made changes to the original setup....
One of my BIGGEST complaints about ALL the remote features and CID. The router MUST have the correct port forwarding rules in the router, so the web site can find the DVR, or STBs for CID. They never get set right, always get messed up with even the simplest changes to the Verizon router. I gave up on all of it and started using my router that I like better. Even with all the correct port forwarding rules in the router, the features are hit or miss in my opinion. These rules are read only and can only be fixed by Verizon.
Contact tech support and insist that it be fixed while you are on the phone. It can be fixed, and do not take the it will need to be escalated, as an answer. Once I was told it would need to be escalated and could take a couple days. Look at your router, and if it is a REV A. Have it replaced because they are nothing but trouble. If you log into the router you should see forwarding rules for each STB or DVR.

Remote DVR Activation Failure but using VZ Router

I tried to activate remote DVR but received the error:
"Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account."
I am using Verizon supplied D-Link DI-624 router, have all original settings, but do MAC filtering (as suggested by VZ!)
How can I activate the feature?

hoon wrote:
I tried to activate remote DVR but received the error:
"Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account."
I am using Verizon supplied D-Link DI-624 router, have all original settings, but do MAC filtering (as suggested by VZ!)
How can I activate the feature?
Well I just went through the same trouble, but was using the first revision of Actiontec router. If you have TV service and use the old D-Link you must have a Motorola NIM-100 for your set top boxes to get all the IP features. When my TV was installed they swaped out the DI-624 for the Actiontec to supply the COAX on router. The D-Link will not work because the firmware does not support the remote access features. Contact tech support and they should send you a new router at no cost. They may want you to send back the old DI-624, or get charged $99. I just sent my old router back with their supplied UPS shipping label. When my Actiontec was installed with the TV the tech said forget that old router and left it with me. "Verizon does not use them anymore".
If you have a NIM-100 and install the Actiontec or Westell router, you will need to remove the NIM-100. Once you get the new router installed, you more then likely will need to have them remove and re add your DVR to get the features enabled. Once my DVR configuration was rejected because of router issue, they had to do that to get the process of activation started again.
Message Edited by prisaz on 05-02-2009 07:28 AM

Actiontech router and Windows Media Center on Win8

While waiting for Verizon to solve their network problems and actually get light to the ONT, they left the actiontech router in my house, so I took sometime to get to know it.
It's definitelly something I don't want or need in my network. It's not a bad router if you didn't have a business class product from before (actually it is pretty much the best you can get short of going to hardware firewall routers in the class of Zyxel, Watchguard and some high end, business class, Dells, Ciscos and Netgears).
Well... needless to say, I am running such a router (a Watchguard XTM-26W) and have security subscriptions with them to protect my network. In addition, it offers functionality and discrete access controls otherwise impossible with consumer grade products.
Now, back to the basic subject: I noticed something ominous and wonder if anyone else has noticed it too. I run my TV service through a machine that uses a Ceton 4-HD PCI-E tuner card with a multistream cablecard. It is installed on top of Windows 8 Pro, 64 bit and I use Windows Media Center as my core TV interface (guide and all). The machine is set to go to sleep by itself if no activity (and TV it's the only thing designed and intended to do and the only thong it does) is detected on the tuner for 5 minutes. This works flawlesly and always did while on Comcast service.
Now, the problem: you put the Actiontech router in the network (regardless of whether it's before or after the firewall gateway) and the machine fails to go to sleep. The router introduces some dort of chatter in the networkk that keeps the HDD active and the computer alive in perpetuity. Did anyone notice anything similar? What is your experience with this?
Obviously, I have no intent to keep the Actiontech router in the network under such conditions. For what I know, it is illegal in fact to put out products that send unsolicited traffic through one's network. Not to mention that it is a security risk. Might Verizon re-consider their insistence on deciding what routers to support and what don't or simply drop all support for all the routers since none is ever really needed? They only have the job to deliver a public IP to my equipment and I should be left alone otherwise (according to FCC). Which they otherwise fail to do by putting a piece of equipment that is theirs in the way and mandating that I use it, since 192.168.x.x is NOT a public IP, according to Internet Council.

LeoZ wrote:
Actiontec responded to my inquiry. See below.
It turns out it's another Verizon problem...
"Honestly no idea what would cause the chatter on the network to prevent sleep\stand-by to function.
Verizon would have to review the issue and see what in the code programming would cause this."
Stop the chatter. Put your Media Center hardware behind another firewall. Like I said mine is Linux IP-COP, which constanty drops these trash packets from the single STB I have on the MOCA COAX.
All from the Verizon network router. Almost like a broadcast storm!
This is a Motorola STB, My Cisco had two real IP addresses asigned by DHCP, and they did not do this. I turned in all my STB hardware and ordered a single STB, and was sent Motorola when I had been using Cisco.
wan-1 in into my Linux box and lan-1 is out of it. Then all my harware which includes Media Center PCs are gigabit switches, not exposed to this. I guess you could use another router and not a Linux PC. This STB is going back soon.
Time
Chain
Iface
Proto
Source
Src Port
MAC Address
Destination
Dst Port
22:53:42
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:53:31
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:53:22
RED DROP
wan-1
IGMP
192.168.1.1
00:7f:28:5c:07:1b
224.0.0.1
22:53:21
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:53:11
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:53:01
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:52:51
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:52:41
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:52:31
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:52:21
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:52:11
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:52:01
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:51:51
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:51:41
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:51:31
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:51:21
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302
22:51:17
RED DROP
wan-1
IGMP
192.168.1.1
00:7f:28:5c:07:1b
224.0.0.1
22:51:11
RED DROP
wan-1
UDP
169.254.1.135
21302
00:25:f1:3d:d9:37
255.255.255.255
21302

Remote DVR Hates Me - Continues To Reject Valid Username And Password

Hi all,
I mistakenly posted this message in the programming forum by mistake, so I'm moving it here now (sorry about that):
For the past few days, I've been unable to login to the Verizon remote DVR from both my iPhone and the web. It had been working fine for months, then all of a sudden, when I try to login, I get the dreaded 'login failed. please try again."
My Username and Password still work fine for Verizon Central, but for some reason the remote DVR login page won't recognize them. I tried re-registering my username and password, but that didn't work. I don't have any periods (or other weird characters) in my username. And as I mentioned, it had been working fine for months and months. Very frustrating.
I called tech support. They couldn't help (seemed baffled and ill equipped to solve this type of problem). The rep told me that Verizon was having some trouble with remote DVR (yet he had NO information about what the problem was or if there was a fix in the works). Is this true, Verizon? Is there an internal issue? He said he was going to connect me to someone who could tell me more. I said great. Then he connects me and I get a recording that says, "you've reached a non-working number in the Verizon system ..." NICE!
Is anyone else out here having trouble logging in to their remote DVR?
One thing I noticed, the login page looks different. There used to be 2 radio buttons: one for ".com" and one for ".net." I don't see those any more. I wonder if that's part of the problem.
I appreciate any help. Thanks everyone. And again, sorry for the double post.

Hi Guys,
Thanks for taking the time to reply.
TROYH72: Yes, I'm painfully aware that the "http://m.verizon.com/tv" url is for mobile devices. It used to work fine on my iphone, but it no longer does. It constantly rejects my username and password (which are both valid). FYI, that same url used to work from my computer as well.
PJL: Thanks for your suggestion. I tried deleting the cookies and clearing the browser cache. No luck. I really think this is a problem on Verizon's end for a couple of reasons:
1. The login page looks different to me now. As I mentioned, there used to be radio buttons for .com and .net. Those are gone.
2. I have the same problem logging on from my computer as I do from the iphone. Seems odd.
3. I can log in to "http://www36.verizon.com/fiostv/web/," and some other Verizon urls, but I can't access my DVR once I'm logged in. The only way I can access my DVR remotely is to log in through "verizon.com" and do it the roundabout way. But as I mentioned in a previous post, that's really cumbersome from a mobile device.
4. Maybe most importantly, the remote DVR used to work perfectly! And now it doesn't work at all on my iphone ("Login failed. Please try again.") And it's wonky from the web. And I haven't changed anything on my end.
Maybe it's a Mac thing. I'm running Macs as well as an iphone. I know that sometimes, Verizon and Macs don't play nicely together. I'm at a loss. And it doesn't look my Ticket is making any headway.

No Remote DVR After Router Reset

Remote DVR was working fine, then after router reset it no longer works.
This is very poor system design.
Rebooted DVR - No joy.
Can ping DVR so know it is on the network
DVR Self Diag passes all test and listener 1 is started
FiOS TV Central Error Message: "There was an error while processing your request. Please try again later."
Router has TCP port 35000 forwarded to DVR port 8082 (192.168.1.100:8082)
before reset it was UDP port 63145 forwarded to DVR (192.168.1.100)
Did I already mention this is very poor system design.
Motorola QIP-7216
Actiontec MI424-WR Rev. C

One other thing you can try.
Unplug the dvr from power
Power cycle the router
Once the router comes back up, then plug the DVR back in
When the DVR boots back up, supposedly the rules for the remote dvr will be reloaded into the router. Sounds strange but I've been told it works.
====================================================================================
Error exists between keyboard and chair.

Is router reset really required for Remote DVR use?

I am a new FiOS TV customer, but have been on FiOS internet for a couple of years.
I signed up for the Remote DVR service -- it seems to have some nice features with web access. I then received an email from Verizon advising me that before the Remote service could be activated, I had to RESET my ActionTec router to factory defaults.
I have made several changes to the defaults to accomodate my home network requirements -- settings which I would prefer not to change!
Does anyone know which specific parameters/settings Verizon is looking for which, if set to the default values, would allow the Renote DVR service to work (or at least pass the remote test Verizon does before allowing service to be activated)?
Thanks,
Solved!
Go to Solution.

I don't know what settings Verizon may care about, but I can tell you that I activated the Remote DVR service and I did not do a thing to my router beforehand. It all just worked, although occasionally I do get an error message saying it can't contact the DVR, but if I wait a while it almost always works the next time. I do have some customization, but maybe not in the area the Remote DVR service might depend on, such as changing the IP range, using fixed IP addresses instead of DHCP, port usage, etc (I don't know that it depends on any or all of these, or lthers, just speculating).
Remote test that Verizon does before activating? If they did that to mine I wasn't aware of it.
Have you tried to just use it and it not work? Or maybe they have changed the procedure since I got it.
Hope you get it working. I have found it very useful at times.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

New DVR and FiOS remote tablet access

I had to get a replacement DVR recently (bad hard drive). All works well except I can't access the DVR details or program the box through the fios remote app on my tablet. It worked fine for the old box. Also, on the app, the old box still shows up.
I can log onto my account at Verizon. Com and I can program, see what's recorded on the new DVR etc.., but again the old box shows up as the default DVR and I need to always choose the new one on a drop down box for things to work. Again, this is on the Verizon. Com website through the DVR manager.
How do I get rid of the old box on the app. I tried uninstalling and reinstalling the app bit to no avail. Again, the problem is the app, which I would like to get to work with the new DVR.

Ok, I found the problem on the FiOS app. There is a button that can switch which box doors the recording. So I now can see what I'd on the new DVR. But still, not sure how to delete the old box from the list

Remote DVR - and Non ActionTech Router

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