Remote DVR on non-verizon router

I got mine to work!!! Just wanted to share my success story
We have verizon fios. We wanted to use our cisco router for vpn since this was not available on the verizon-provided fios router.
1. our own router was connected to the ONT (optical network terminal). This provided DHCP service
2. the verizon router (Actiontec) was behind our Cisco router, in bridge mode. We connected the COAX cable to the verizon router. We did a patch cable between the Cisco router and the verizon router in bridge mode (note, no x-over cable necessary)
We were able to access the internet from our TV but unable to use remove DVR.
3. We did port forwarding. UDP 63145 and pointed toward the IP address of the main DVR. We unplugged the power cord (turning off was not enough) and voila!!! We now have remote DVR functioning just fine.

Not clear by your question regarding "walk through" as I am a non-IT guy. I only made two modifications on Verizon Actiontec: put router on bridge mode, and turn off DHCP service. When I first started, I had a hard time navigating through the menus of the verizon router. Then, I just simply reset and did the above two modifications-- can be found on the network connection option. Then it worked, without the remote DVR function. I am not sure if the Verizon service UDP 63145 port forwarding on my Cisco router to the main DVR's IP address is necessary. However, after the port forwarding and the unplugging, it worked.

Similar Messages

Remote DVR - and Non ActionTech Router

I would like to use remote dvr feature, however I do not (and would prefer not) to use the Actiontech Router.
I have the ONT feeding my Netgear Gigbit Router over CAT5e cable. Connected ot a switch port on my router is a MOCA device to connect my COAX network to my DATA network.
Please advise on what ports need to be forwarded to the DVR box, or what needs to take place for the remote dvr features to work with a non - actiontech router.
If there router wasn't such a piece of junk (specifically the tiny NAT table, and slow throughput compared to others) than I wouldn't mind using it. I tried using it (and I play several online games) and it ALWAYS would cause me to lose internet connection after overrunning the NAT table.
I would like remote dvr feature to work if at all possible.
Thanks,
Grant.

grantb wrote:
Message that I am confronted with:
Remote DVR Activation Failure
Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
We apologize for the inconvenience.
This is correct. The Verizon supplied router has special firmware to make the proprietary features work. I tried every port forwarding configuration I could think of. If you find a way then let everyone know. If you get it working with the Verizon router and place your own router in place of the Verizon router, the web site will see it and disable the feature. If you keep attempting to do this, the feature will go away from Verizon central all together. Do not expect tech support assistance if they get it working and you break it with your router. That is my experience. I gave up the feature.

Use Remote DVR With Your own Router And A Nim.

After some experimenting i have hopefully figured out how to get both Caller Id on tv and Remote dvr to work using these TCP port forwards to static ip's for your dvrs and set top boxes using a nim. In your router go to port forwarding and forward ports 35001 - 35009 use as many as needed for the amount of set top boxes you have. I was also informed by a tier 2 tech support person that in order for the set top box to always start listener 2 which is the TCP listener you need to spoof you wan mac address of you unsupported non verizon router to that of a dlink. Because dlink was verizons original setup and when there system sees a dlink router it knows to assign the TCP listener which is listener 2. I tried to get UDP to work using 63145 udp port. It just doesn't work. If you use this method you loose verizon's support. Oh and if your box is stuck on Listener 1 call verizon and ask to speak or request that they switch it to listener 2. I would do this before you switch the router it makes it much easier.

Hi,
I have found a workaround but SHAME on NOKIA BROWSER.
I have loaded OPERA MINI and it works: I have got the page of my NETCAM even if it is not possible to get the video because OPERA does not support ACTIVEX (DCS-2120 requires an acticeX to be loaded the first time)
WHO IS GOING TO TELL NOKIA ABOUT THEIR BROWSER ISSUE?
I hope that my experience will help other N95 users.
Now, I am going to get the video stream with realplayer.
Bye

Remote DVR Activation Failure, but I have a Verizon Router!

I keep getting the following message when I try to activate remote programming:
Remote DVR Activation Failure Remote DVR is not supported on non-Verizon routers. Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
The problem is that I DO have a Verizon router, and I don't know what I can do to enable remote programming. To my knowledge I have not made changes to the original setup....

chrisp wrote:
I keep getting the following message when I try to activate remote programming:
Remote DVR Activation Failure Remote DVR is not supported on non-Verizon routers. Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
The problem is that I DO have a Verizon router, and I don't know what I can do to enable remote programming. To my knowledge I have not made changes to the original setup....
One of my BIGGEST complaints about ALL the remote features and CID. The router MUST have the correct port forwarding rules in the router, so the web site can find the DVR, or STBs for CID. They never get set right, always get messed up with even the simplest changes to the Verizon router. I gave up on all of it and started using my router that I like better. Even with all the correct port forwarding rules in the router, the features are hit or miss in my opinion. These rules are read only and can only be fixed by Verizon.
Contact tech support and insist that it be fixed while you are on the phone. It can be fixed, and do not take the it will need to be escalated, as an answer. Once I was told it would need to be escalated and could take a couple days. Look at your router, and if it is a REV A. Have it replaced because they are nothing but trouble. If you log into the router you should see forwarding rules for each STB or DVR.

Remote DVR Activation Failure but using VZ Router

I tried to activate remote DVR but received the error:
"Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account."
I am using Verizon supplied D-Link DI-624 router, have all original settings, but do MAC filtering (as suggested by VZ!)
How can I activate the feature?

hoon wrote:
I tried to activate remote DVR but received the error:
"Remote DVR is not supported on non-Verizon routers.
Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account."
I am using Verizon supplied D-Link DI-624 router, have all original settings, but do MAC filtering (as suggested by VZ!)
How can I activate the feature?
Well I just went through the same trouble, but was using the first revision of Actiontec router. If you have TV service and use the old D-Link you must have a Motorola NIM-100 for your set top boxes to get all the IP features. When my TV was installed they swaped out the DI-624 for the Actiontec to supply the COAX on router. The D-Link will not work because the firmware does not support the remote access features. Contact tech support and they should send you a new router at no cost. They may want you to send back the old DI-624, or get charged $99. I just sent my old router back with their supplied UPS shipping label. When my Actiontec was installed with the TV the tech said forget that old router and left it with me. "Verizon does not use them anymore".
If you have a NIM-100 and install the Actiontec or Westell router, you will need to remove the NIM-100. Once you get the new router installed, you more then likely will need to have them remove and re add your DVR to get the features enabled. Once my DVR configuration was rejected because of router issue, they had to do that to get the process of activation started again.
Message Edited by prisaz on 05-02-2009 07:28 AM

Is router reset really required for Remote DVR use?

I am a new FiOS TV customer, but have been on FiOS internet for a couple of years.
I signed up for the Remote DVR service -- it seems to have some nice features with web access. I then received an email from Verizon advising me that before the Remote service could be activated, I had to RESET my ActionTec router to factory defaults.
I have made several changes to the defaults to accomodate my home network requirements -- settings which I would prefer not to change!
Does anyone know which specific parameters/settings Verizon is looking for which, if set to the default values, would allow the Renote DVR service to work (or at least pass the remote test Verizon does before allowing service to be activated)?
Thanks,
Solved!
Go to Solution.

I don't know what settings Verizon may care about, but I can tell you that I activated the Remote DVR service and I did not do a thing to my router beforehand. It all just worked, although occasionally I do get an error message saying it can't contact the DVR, but if I wait a while it almost always works the next time. I do have some customization, but maybe not in the area the Remote DVR service might depend on, such as changing the IP range, using fixed IP addresses instead of DHCP, port usage, etc (I don't know that it depends on any or all of these, or lthers, just speculating).
Remote test that Verizon does before activating? If they did that to mine I wasn't aware of it.
Have you tried to just use it and it not work? Or maybe they have changed the procedure since I got it.
Hope you get it working. I have found it very useful at times.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

No Remote DVR After Router Reset

Remote DVR was working fine, then after router reset it no longer works.
This is very poor system design.
Rebooted DVR - No joy.
Can ping DVR so know it is on the network
DVR Self Diag passes all test and listener 1 is started
FiOS TV Central Error Message: "There was an error while processing your request. Please try again later."
Router has TCP port 35000 forwarded to DVR port 8082 (192.168.1.100:8082)
before reset it was UDP port 63145 forwarded to DVR (192.168.1.100)
Did I already mention this is very poor system design.
Motorola QIP-7216
Actiontec MI424-WR Rev. C

One other thing you can try.
Unplug the dvr from power
Power cycle the router
Once the router comes back up, then plug the DVR back in
When the DVR boots back up, supposedly the rules for the remote dvr will be reloaded into the router. Sounds strange but I've been told it works.
====================================================================================
Error exists between keyboard and chair.

Another Remote DVR "STB Not Responding" Issue

I've had my FIOS install for a couple weeks now and 3-4 days ago tried to activate the Remote DVR feature. In all other respects my system is working fine. I can login to the FIOS TV Central page, see my STB in the listing, it shows that Remote DVR is enabled.
My STB works fine, records, has the guide, widgets, etc.
My computer network is also working fine. STB shows in my router control software, has a static IP (which does match the IP in the STB settings).
But no matter what I do, the TV Central site will always error with a "Set Top Box is not responding"
I've turned on and off the feature on the STB but that did not make any difference. I see in my router that there are 8 non-editable Port Forwarding rules set up, all identical.
192.168.1.101 Verizon FIOS Service Any HDM_CR_001404_QIP-6416_000-03081-42316-021 - TCP Any -> 35001 Active
Any thoughts here? Reading through the forums it would appear this is a somewhat common and finicky issue. Lots of folks see it and it "magically" gets better, or worse, or flip flops between.

The connection between your DVR and one of Verizon's Servers sometimes 'breaks', and in my experience, cycling the router and/or the DVR won't help. The connection needs to be reset from the Verizon end. If you call or use chat to the service people, they can usually fix it while you are online with them.
It doesn't involves wiping out anything on your DVR.
I went through this a couple weeks ago. Everything except worked, except for online, it always says the unit was not responding. I think I waited about a week before I finally ask Verizon to fix it.

Remote DVR Hates Me - Continues To Reject Valid Username And Password

Hi all,
I mistakenly posted this message in the programming forum by mistake, so I'm moving it here now (sorry about that):
For the past few days, I've been unable to login to the Verizon remote DVR from both my iPhone and the web. It had been working fine for months, then all of a sudden, when I try to login, I get the dreaded 'login failed. please try again."
My Username and Password still work fine for Verizon Central, but for some reason the remote DVR login page won't recognize them. I tried re-registering my username and password, but that didn't work. I don't have any periods (or other weird characters) in my username. And as I mentioned, it had been working fine for months and months. Very frustrating.
I called tech support. They couldn't help (seemed baffled and ill equipped to solve this type of problem). The rep told me that Verizon was having some trouble with remote DVR (yet he had NO information about what the problem was or if there was a fix in the works). Is this true, Verizon? Is there an internal issue? He said he was going to connect me to someone who could tell me more. I said great. Then he connects me and I get a recording that says, "you've reached a non-working number in the Verizon system ..." NICE!
Is anyone else out here having trouble logging in to their remote DVR?
One thing I noticed, the login page looks different. There used to be 2 radio buttons: one for ".com" and one for ".net." I don't see those any more. I wonder if that's part of the problem.
I appreciate any help. Thanks everyone. And again, sorry for the double post.

Hi Guys,
Thanks for taking the time to reply.
TROYH72: Yes, I'm painfully aware that the "http://m.verizon.com/tv" url is for mobile devices. It used to work fine on my iphone, but it no longer does. It constantly rejects my username and password (which are both valid). FYI, that same url used to work from my computer as well.
PJL: Thanks for your suggestion. I tried deleting the cookies and clearing the browser cache. No luck. I really think this is a problem on Verizon's end for a couple of reasons:
1. The login page looks different to me now. As I mentioned, there used to be radio buttons for .com and .net. Those are gone.
2. I have the same problem logging on from my computer as I do from the iphone. Seems odd.
3. I can log in to "http://www36.verizon.com/fiostv/web/," and some other Verizon urls, but I can't access my DVR once I'm logged in. The only way I can access my DVR remotely is to log in through "verizon.com" and do it the roundabout way. But as I mentioned in a previous post, that's really cumbersome from a mobile device.
4. Maybe most importantly, the remote DVR used to work perfectly! And now it doesn't work at all on my iphone ("Login failed. Please try again.") And it's wonky from the web. And I haven't changed anything on my end.
Maybe it's a Mac thing. I'm running Macs as well as an iphone. I know that sometimes, Verizon and Macs don't play nicely together. I'm at a loss. And it doesn't look my Ticket is making any headway.

Remote dvr problem

I have been unable to program my DVR remotely ever since I received it. The message keeps telling me I don't have a Verizon router. I have seen multiple questions about this in several google searches, but I do not see that it has been resolved. The inability to actually talk to a person who has any knowledge at Verizon is sickening. Ready to quit the whole thing and go back to DTV + TiVo.

You will lose out of a lot of functionality by not using a Verizon router. If you are using a Verizon router and still receiving this message, please send me a private message so we can look further into it.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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FIOS mobile remote dvr manager doesnt work on my tablet

Can anyone explain to me why the fios mobile remote DVR manager won't work on my Nexus 10, claiming that my user ID or password isn't recognized when I know its the correct username and password? The remote control part works just fine, and I'm on my in home wifi as provided by my verizon supplied router. My Galaxy Nexus has no problem at all with a mobile remote and DVR manager. It seems to me, that if the thing more or less works you should at least be able to login regardless of which Android platform I'm running it on.

You might want to contact the developers of the application directly for your question. You can also try the Verizon Residential Forum http://forum.verizon.com to ask the other users of the DVR manager.

Remote DVR will not work?

I signed up for FIOS when it first came to my area. Verizon installed a basic Netgear router. I since upgraded to a wireless Netgear router about 4 years ago. We just upgraded our DVR to a Home Media and tried to turn on the remote DVR. But when I go to the web site it says remote DVR will not work without original Verizon router. I don't understand why it won't work. Is there a setting or something in the router to make it work or do I need a different router that Verizon has to provide? I am guessing the original router I had wouldn't work either because it is the same brand as the one I have now.

Called and got a Westell router today. Got it all hooked up and internet and TV are working fine but I still can't activate remote DVR. The DVR has an access code listed, tells me to go to the website and sign in with my verizon.net id. I do and I still get the error remote DVR not possible with third party router. Any more help?

Is Remote DVR real of fictional?

Hello,
I'm hoping someone can help me get my remote DVR access to work. I've searched the forums and it seems that every Remote DVR post ends without a real solution. And the Fios website is so unintuitive, that it's practically useless regarding help for the DVR setup. I'm beginning to wonder if this new feature is really usable!
Here's my situation. I set up my remote DVR online. I received an email confirmation "congratulating" me on the successful activation. I log on to https://www36.verizon.com/fiostv/web/ and click on "my set-top boxes." It says my box is "remote DVR enabled" and even shows the current drive space recording time. So far, so good.
But when I click on the "DVR" button, it just brings me back to homepage. Is clicking on the "DVR" button how you are supposed to tape shows remotely. Or, am I missing something? I was assuming there would be a giant "Remotely Program your DVR NOW" button or something obvious. But since I don't see anything like that, I tried clicking on the "DVR" button. No luck. When I click on "Favorites," it also brings me back to the homepage.
My set-top box is obviously being recognized, but I just can't seem to find out how to actually use the remote DVR function.
When I was Googling for solutions, I saw that having a second router could cause Remote DVR not to work. I'm on a Mac and I have an Airport. Could that be the cause of all my problems? I was doubting it since on the Verizon website, it clearly says that my set-top box is "DVR enabled." I would think you wouldn't even get that far if you had a router issue.
Any help would be greatly appreciated.
Thanks again.
Redfran
Solved!
Go to Solution.

Hey Redfran, glad it is now working!
I have never understood why I needed to click on one of the radio buttons, but I have always used .net because that is where my email address is, guess I will try .com and see if it makes any difference for me.
FWIW, my guess would be that rebooting the DVR fixed the problem; since you didn't see the remote dvr before and now do see it, that suggests to me that the the activation had not been fully completed. But then what do I know......
See, FiOS isn't so bad
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

Remote DVR is nNot Showing on FIOS TV Central

Remote DVR is not Showing on FIOS TV Central, but in the DVR it is showing it as enabled. The DVR is showing on FIOS TV Central, but the Remote DVR is not showing on the side bar menu. I have the default settings on the Verizon supplied Actiontec router. I have reset the router and the DVR. When this feature was first enabled, my account was messed up and HM-DVR was added. HM-DVR has since been disabled, and removed from my account, but should not be required for this feature. Any ideas?
Oops. Posted in the wrong place. Please move this to FIOS TV Technical. Thanks
Message Edited by prisaz on 05-29-2009 11:21 AM

Remote DVR is not Showing on FIOS TV Central, but in the DVR it is showing it as enabled. The DVR is showing on FIOS TV Central, but the Remote DVR is not showing on the side bar menu. I have the default settings on the Verizon supplied Actiontec router. I have reset the router and the DVR. When this feature was first enabled, my account was messed up and HM-DVR was added. HM-DVR has since been disabled, and removed from my account, but should not be required for this feature. Any ideas?
Oops. Posted in the wrong place. Please move this to FIOS TV Technical. Thanks
Message Edited by prisaz on 05-29-2009 11:21 AM

Can I have my Time Capsule wifi and my Verizon router wifi on at the same time?

I want to have my verizon wifi on at the same time as my time capsules wifi but I don't know if it interfere. There's an app that you can use as a remote for your cable box but you need to be on your routers wifi.
Thanks,
Zach

Suggest that you run a few speed checks on both wireless networks with a computer in same room as the wireless router using a site like www.speedtest.net on your browser.
If you are getting close to your plan speeds, then you likely do not have interference issues.
Most routers will scan to find the best available channel to use, so assuming that your equipment is working OK, things should be OK. Try to keep the Verizon router and Time Capsule at least 6-8 feet, or a few meters from each other.
This assumes that you are not living in a crowded situation like an apartment complex, where intereference is pretty much a fact of life due to the very limited number of wireless channels that are available.

Remote DVR on non-verizon router

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