Remote dvr problem

I have been unable to program my DVR remotely ever since I received it.  The message keeps telling me I don't have a Verizon router.    I have seen multiple questions about this in several google searches, but I do not see that it has been resolved.  The inability to actually talk to a person who has any knowledge at Verizon is sickening.  Ready to quit the whole thing and go back to DTV + TiVo.

You will lose out of a lot of functionality by not using a Verizon router. If you are using a Verizon router and still receiving this message, please send me a private message so we can look further into it.
Anthony_VZ
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    THE SHORT PROBLEM:
    1) DVR records only a few moments of pre-scheduled events then the recording stops with only 10 to 30 seconds stored content and this is reported in the on screen detail.
    2) DVR records a full 1 hour show however, after 20 or so minuets of playback, use of the fast forward, skip (to get around a commercial) or pause DVR functions will cause the playback to jump to the end and you can't see the rest of the story.  One must start the show over again, view stuff you have seen before to get to where the error happen.  If you fast forward too close to the point of the error, you will get dumped out of the show all over again.  Once you get close you just have to watch commercials and what you have seen before and then not use any DVR functions in order to watch the rest of the show.
    3) DVR records a full 1 hour show, you fast forward to a time that is say 50% into the show, the progress bar will move forward like normal to show you get close to the point of you stopped watching the show before (to help solve problem #2 above) BUT, if you go too far, the progress bar will jump back to the start of the show and you may be dumped out of the program or it may continue to move forward.  However the operation of the progress bar is not right.
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    THE LONG STORY WITH DETAILS:
    All seemed to be well with the unit for a few months and the upgrade to the new 1.9 software looked like it went off without a hitch.
    But.....Starting on around 12/17/11 I noticed that my DVR was recording only about 10 to 30 seconds of programming during scheduled events.  Sometimes it would attempt to record the same event one or two times, each only lasting a few moments.  I called Verizon customer service I think on 12/20/11 and they asked me to pull the 120 volt power and then re-apply power.  This helped the problem but, remote testing seemed to show an issue and the customer rep decided a replacement unit was needed and Order No. MDDQ08V49U was created and another set-top box was shipped to me.
    It is too bad that the technology has been developed to allow the external storage of digital content however, one can't back the 200 plus hours of video one may have stored on a set-top box and restore it on a new unit.  It is also not possible to reproduce the vast extent of scheduling of events.  No, it seems when you change out a set top box, all the programming is gone and you have to spend an afternoon coping down the schedule from the Series Manager and then re-enter all new events by making new recording events; a very time consuming operation.
    So it is frustrating once after this afternoon is wasted reprogramming a new set-top is all done with the new set-top box installed, I find that on 1/5/12 when viewing recorded programming that should be one hour long, I only seem to get 22 minutes of playback.  I try to look at this in detail and see that the first 22 minutes indeed play back in a normal manor.  One is able to use the jump forward mode to skip over a commercial and all is good.  If after 22 minutes you don't do anything, playback will continue to the end of the 1 hour.  BUT, if after the first 22 minutes you try the skip or pause function, the program will jump to the end screen where you are given the option to: Program Options Page were you can select Play, Save until I delete, or Delete.
    On 1/4/12 I called Tech Support and asked what to do about this 2nd box having yet another DVR problem.  Once again I was asked to cycle the 120 volt AC power and disconnect and reconnect the coax "because electricity can build up in the set-top box".  (I thought that was a cute reason).  I asked the Customer Service rep if this was a Tier 2 or Tier 3 Troubleshooting method and she told me she was not authorized to tell me. 
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    1/6/12 Aaron Phelps, Cable Splicing Technician comes to look at the problem. Nice guy!  I show him the two recorded shows that have the problem.  He can't get the on-screen diagnostic up but we use the test via the Main Menu and all readings seem OK.  He also tests signals via an external meter with good results. 
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    I learn on 1/6/12 my friend had like problems:
    xxxxxx address blocked
    Claire had the added problem that a pre set event she set to record change by an hour.  I've not seen this but, I see in the Forum URL below, another person had the same problem as reported by "DC-Videophile" on 01-01-12 at 08:33 PM.  On this same forum "rich3fan" reports problems that I have on 01-04-12 11:54 AM.  The very bad news would seem from "markjrenna" 01-04-12 09:29 PM where it is suggested that 1.9.1 will not be out before 1Q12!!!!  That is a long time to have this problem.
    http://www.avsforum.com/avs-vb/showthread.php?p=21441579#post21441579
    A Review of My Events W/ Problems:
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    NCIS, channel 50, "In the Zone" USA Recorded 1/6/2012 6:00 PM (after Tech visit to home)
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    Leverage, channel 51, TNT, "The Gold Club" Recorded 1/7/2012 2:00 AM (after Tech visit to home)
    The Best Thing I Ever Ate, channel 164 Food Network, "Bang for the Buck" Recorded 1/6/2012 7:30 PM
    My Name Is Earl, channel 52 TBS, "Stole P's HD Cart", Recorded 1/7/2012 8:00 AM (after Tech visited to home)
    NCIS, channel 50 USA,"Internal Affairs" Recorded 1/6/2012 5:00 PM (after Tech visit to home)
    NCIS, channel 50 USA, "UnSEALed" Recorded 1/8/2012 11:00 AM (after Tech visit to home)
    and a lot more......... 

    I am having the same problems. My guess is that a lot of people are having the same problems and just living with it. Those of us who know where to go on the Internet come here to find a fix.
    It seems Verizon has some explaining to do. Maybe they should try Beta testing new software a little better. I would rather have to wait longer for something that works. I am sure that some manager or director said this is close enough, deploy it and we will see what happens. Well, you are seeing the problems. Time to fix your mistake.
    All of us are telling our friends about the problems. The longer this goes on, the more people we will tell about it.
    Wouldn't you rather us be telling our friends that their is an error in the new interface and that you are working hard to fix it?
    If you want to be up front about this, then just tell us. We are adults and can handle it. If you made a mistake, own up to it and give us some credit for doing your Beta testing in the field.
    Customer Service is all about telling the truth and if you made a mistake, admit it and lets move on with a fix. I do not want to be told again that I should be able to unplug it, power cycle it, try the on-board diagnostics, etc., etc.......
    I am going to be repsonding on a daily basis to keep this topic at the top of the list.
    Time to come clean. You will feel better Verizon.
    Let's talk tomorrow.

  • Remote DVR Hates Me - Continues To Reject Valid Username And Password

    Hi all,
    I mistakenly posted this message in the programming forum by mistake, so I'm moving it here now (sorry about that):
    For the past few days, I've been unable to login to the Verizon remote DVR from both my iPhone and the web. It had been working fine for months, then all of a sudden, when I try to login, I get the dreaded 'login failed. please try again."
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    I called tech support. They couldn't help (seemed baffled and ill equipped to solve this type of problem).  The rep told me that Verizon was having some trouble with remote DVR (yet he had NO information about what the problem was or if there was a fix in the works). Is this true, Verizon? Is there an internal issue? He said he was going to connect me to someone who could tell me more. I said great. Then he connects me and I get a recording that says, "you've reached a non-working number in the Verizon system ..." NICE! 
    Is anyone else out here having trouble logging in to their remote DVR?
    One thing I noticed, the login page looks different. There used to be  2 radio buttons: one for ".com" and one for ".net." I don't see those any more. I wonder if that's part of the problem.
    I appreciate any help. Thanks everyone. And again, sorry for the double post.

    Hi Guys,
    Thanks for taking the time to reply.
    TROYH72: Yes, I'm painfully aware that the "http://m.verizon.com/tv" url is for mobile devices. It used to work fine on my iphone, but it no longer does. It constantly rejects my username and password (which are both valid). FYI, that same url used to work from my computer as well. 
    PJL: Thanks for your suggestion. I tried deleting the cookies and clearing the browser cache. No luck. I really think this is a problem on Verizon's end for a couple of reasons:
    1. The login page looks different to me now. As I mentioned, there used to be radio buttons for .com and .net. Those are gone.
    2. I have the same problem logging on from my computer as I do from the iphone. Seems odd.
    3. I can log in to "http://www36.verizon.com/fiostv/web/," and some other Verizon urls, but I can't access my DVR once I'm logged in. The only way I can access my DVR remotely is to log in through "verizon.com"  and do it the roundabout way. But as I mentioned in a previous post, that's really cumbersome from a mobile device.
    4. Maybe most importantly, the remote DVR used to work perfectly! And now it doesn't work at all on my iphone ("Login failed. Please try again.") And it's wonky from the web. And I haven't changed anything on my end.
    Maybe it's a Mac thing. I'm running Macs as well as an iphone. I know that sometimes, Verizon and Macs don't play nicely together. I'm at a loss. And it doesn't look my Ticket is making any headway.

  • Unable to activate remote DVR

    I apologize for starting a new thread about a solved issue, however I have been unable to get anyone in customer support to fix my problem. I am unable to use the remote DVR feature on FIOS TV Central. When I sign in, I can view TV listings, and both of my STBs are listed in the My-STBs link, however I am never given an option to enter my confirmation code from my DVR into the website to activate it for use with the remote DVR feature. Here is the link to the "Solved" Thread.
    Thanks in advance.
    Message Edited by red2001tj on 01-25-2009 05:45 PM

    bump, Spent an hour on the phone with a verizon Tech who wasn't able to solve my problem because they STILL haven't received training on the feature . He transferred me to billing, where I sat on hold for ~30 mins only to end up with Pennsylvania Billing (I am in Texas), so now I'm on hold waiting for Texas billing, who won't solve my problem because I know I have the required Home Media DVR. I know employees on this forum have fixed this problem before. Please Help!
    Ended up with California this time - maybe the third time is the charm...
    Message Edited by red2001tj on 01-26-2009 12:53 PM

  • Remote DVR from Web - add users?

    When I log into the FiOS TV Central site, I can use the Remote DVR function.  Is thehre a way I can add a secondary user so my wife or kids can log in to use the Remote DVR and not be on the main account name?  Also would be great if I can un check a box so they can't make changes to any of the plan (i.e. changing the cell phone plan, adding a mov channel, etc.).
    Thnkas,
    Tom

    AFAIK there can only be 1 login to the MyVerizon or FiOS TVCentral account.
    Message Edited by Keyboards on 12-08-2008 03:40 PM
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • FIOS mobile remote dvr manager doesnt work on my tablet

    Can anyone explain to me why the fios mobile remote DVR  manager won't work on my Nexus 10, claiming that my user ID or password isn't recognized when I know its the correct username and password?  The remote control part works just fine, and I'm on my in home wifi as provided by my verizon supplied router.  My Galaxy Nexus has no problem at all with a mobile remote and DVR manager.  It seems to me, that if the thing more or less works you should at least be able to login regardless of which Android platform I'm running it on. 

    You might want to contact the developers of the application directly for your question. You can also try the Verizon Residential Forum http://forum.verizon.com to ask the other users of the DVR manager.

  • Is Remote DVR real of fictional?

    Hello,
    I'm hoping someone can help me get my remote DVR access to work. I've searched the forums and it seems that every Remote DVR post ends without a real solution. And the Fios website is so unintuitive, that it's practically useless regarding help for the DVR setup. I'm beginning to wonder if this new feature is really usable!
    Here's my situation. I set up my remote DVR online. I received an email confirmation "congratulating" me on the successful activation. I log on to  https://www36.verizon.com/fiostv/web/ and click on "my set-top boxes." It says my box is "remote DVR enabled" and even shows the current drive space recording time. So far, so good.
    But when I click on the "DVR" button, it just brings me back to homepage. Is clicking on the "DVR" button how you are supposed to tape shows remotely. Or, am I missing something? I was assuming there would be a giant "Remotely Program your DVR NOW" button or something obvious. But since I don't see anything like that, I tried clicking on the "DVR" button. No luck. When I click on "Favorites," it also brings me back to the homepage.
    My set-top box is obviously being recognized, but I just can't seem to find out how to actually use the remote DVR function.
    When I was Googling for solutions, I saw that having a second router could cause Remote DVR not to work. I'm on a Mac and I have an Airport. Could that be the cause of all my problems? I was doubting it since on the Verizon website, it clearly says that my set-top box is "DVR enabled." I would think you wouldn't even get that far if you had a router issue. 
    Any help would be greatly appreciated. 
    Thanks again.
    Redfran 
    Solved!
    Go to Solution.

    Hey Redfran, glad it is now working! 
    I have never understood why I needed to click on one of the radio buttons, but I have always used .net because that is where my email address is, guess I will try .com and see if it makes any difference for me.
    FWIW, my guess would be that rebooting the DVR fixed the problem; since you didn't see the remote dvr before and now do see it, that suggests to me that the the activation had not been fully completed. But then what do I know......
    See, FiOS isn't so bad 
    Justin
    Verizon FiOS TV, Internet, and phone
    IMG 1.6.2, Build 08.58
    Keller, TX 76248

  • Remote DVR Activation Failure, but I have a Verizon Router!

    I keep getting the following message when I try to activate remote programming:
    Remote DVR Activation Failure Remote DVR is not supported on non-Verizon routers.   Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
    The problem is that I DO have a Verizon router, and I don't know what I can do to enable remote programming. To my knowledge I have not made changes to the original setup....

    chrisp wrote:
    I keep getting the following message when I try to activate remote programming:
    Remote DVR Activation Failure Remote DVR is not supported on non-Verizon routers.   Remote DVR service works only with the Verizon supplied routers and with no changes to the original setup. Since you are using your own router and/or firewall setup we cannot enable Remote DVR on your account.
    The problem is that I DO have a Verizon router, and I don't know what I can do to enable remote programming. To my knowledge I have not made changes to the original setup....
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  • Remote Control and Remote View Problem

    Hi,
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    Bpilon,
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  • Another Remote DVR "STB Not Responding​" Issue

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