Remote DVR will not work?

I signed up for FIOS when it first came to my area. Verizon installed a basic Netgear router. I since upgraded to a wireless Netgear router about 4 years ago. We just upgraded our DVR to a Home Media and tried to turn on the remote DVR. But when I go to the web site it says remote DVR will not work without original Verizon router. I don't understand why it won't work. Is there a setting or something in the router to make it work or do I need a different router that Verizon has to provide? I am guessing the original router I had wouldn't work either because it is the same brand as the one I have now.

Called and got a Westell router today. Got it all hooked up and internet and TV are working fine but I still can't activate remote DVR. The DVR has an access code listed, tells me to go to the website and sign in with my verizon.net id. I do and I still get the error remote DVR not possible with third party router. Any more help?

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Short description of my problem:
I can't use the multiroom DVR with the SD receiver I was sent nor another DVR. This leaves me only one option, an HD receiver which costs me more per month but does not give me any other added benefits.
Long description:
I recently ordered FIOS TV. I was drawn in by the multiroom DVR. I was a DirecTV customer for over 7 years and never had a problem with them (never lost signal in a storm either...). I got an ad that said I could get a free multiroom DVR, which is $19 a month, free for life. With my DirecTV setup, I had a DVR connected to both TVs in my house. I thought it might be nice to watch a recorded show at either one instead of having to watch it on the DVR it was recorded on.
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Solved!
Go to Solution.

kiseraut wrote:
Justin,
Thank you for the reply. I am in western PA but can't check my DVR for the version until I get home.
Can you please elaborate what you mean by "and as an aside, if you have QIP6416 DVRs and/or the QIP2500 SD STB, you will not be happy with 1.9 on any of those boxes." I'm not sure what kind of receivers I have off hand.
If I can get two DVRs to work with each other I would be ecstatic!!! Thanks again for the info.
You obviously have internet access, you can't use the internet to view what STBs you have in your account? If you do that, it will show you the model numbers of each of your STBs.
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QIP7232, QIP7100-P2, IMG 1.9A
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Connecting from home to your remote desktop server has nothing to do with your router. Certain ports are needed to be opened from the server’s end in order to host an application. Try to connect your computer to your modem or to another wireless network just to check if your work’s remote desktop will work. In case it will not work, then contact your IT guy.
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