Remote FTP to cFP2020

Has anyone been successful at using FTP to a cFP-2020 controller over the internet?
I'm trying to FTP to a remote cFP-2020 unit to retrieve log files that are being generated on a daily basis. This would also allow me to upload .ini files to an application that dictates which parameters are to be recorded and the speed the are being recorded.
I've have turned on port forwarding in the cable modem / router to the ip address of the cFP-2020 controller and have also opened port 21, but have not been able to establish a connection.
The cFP-2020 has been locked with a password.
My FTP software (FTP Voyager from Rhinosoft.com) does work when I'm using a pc that is connected on the local network with this cFP-2020.
Suggestions?
Thanks for any and all help...
Barty

sergesl,
    Thanks for the reply, but I'm beyond what these knowledge base documents offer....
    Let me try again... I able to FTP to the cFP units
when on my local INTRANET. I'm trying to access the cFP units from the
INTERNET.
    I have used "port forwarding" on my router to
forward FTP access requests to the cFP unit's IP address. I have also
opened up port 21 for FTP on the router.
    Is there something else that needs to be done?
    Once I can get this figured out, I'll be glad to post the process for the next user...
Barty

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