Remote Monitoring CCX 8

Hi All,
I tried to configure remote monitoring in CUCCX, but I could not because I have enhanced license. When I Opened the Supervisor desktop I found a button for voice monitoring, but I could not use it.
My question is: can I use voice monitoring with enhanced license or it is remote monitoring?

Yep, for v8.0 it's page 212 of the Administration Guide: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf
From the Supervisor's perspective it's very simple (Just a button), but you can refer to page 42 of the supervisor desktop guide: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/csd80ccxug-cm.pdf

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Supervisor Remote Monitoring

Hello,
I try to set up remote monitoring on the CCX, allowing the supervisor to barge in a conversation between agent and customer. I kept on following instructions, but I have the problem that in the index Remote Monitor no supervisor listed, so I can not make adjustments.
I work with the ccx version 8.5.1.11002-22.
Here the instruction guide
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080b5e901.shtml
Picture with the configured supervisor
Picture of the RmCm -> Remote Monitor Settings
Have anyone an idear ????
Thanks
Ben

Hi Paul,
Its present in the rmon.aef script only.
Hope it helps.
Anand
Pls rate helpful posts !!

Remote monitoring entry in SOLMAN

Hi ,
I am trying to create Remote monitoring entry in SOLMAN but after I create and save , it says entry is saved in secure area but dos not reflect in system topology.
It give me the following message after save :
ECD_RZ20_COLLECT_072949Error when opening an RFC connection
Error during remote call of SAL_MS_GET_LOCAL_MS_INFO function: Error when opening an RFC connection
Error during remote call of SALC function: Error when opening an RFC connection
Error during remote call of RFC1 function: Error when opening an RFC connection
Please advise
thanks
Regards
Aditi

Hi Aditi,
Is your issue solved ?If so please let me know.. i am also facing the same issue .
Thanks in advance..
Srini

RFC error while adding an remote monitoring entry to CEN

Hi,
I am trying to add an remote system to CEN by RZ21 i.e.
in RZ21 -> Technical Infrastructure -> Configure Central system -> Create Remote Monitoring Entry
But while testing RFC connections before saving, it giving following erros :
SC4_RZ20_COLLECT_195119Error when opening an RFC connection
Error during remote call of SAL_MS_GET_LOCAL_MS_INFO function: Error when opening an RFC connection
Error during remote call of SALC function: Error when opening an RFC connection
Error during remote call of RFC1 function: Error when opening an RFC connection
Are these errors of any concern?
or shall i go ahead and save the entries?
Please suggest.

Hi,
ssue has been fixed after following
SAP Note 1453112 - CCMS agent and kernel: patches 2010
1:) Here we first performed kernel upgrade then re register agents as per note.
2:) While for mentioned error during remote monitoring entry we checked in path
Tcode-> sm59-> TCP/IP connectiones -> then in RFC destination SAPCCM4X.<SID>.<instance no> and found destination information was not correct so we corrected as
SAPCCM4X.<monitoring system id>.<instance no> then
then perform remote monitoring entrory steps via RZ21 and issue got resoulved

Remote Monitoring Latest Best Practice Architecture

Hi guys,
I've developed very few remote monitoring systems in the past. One of them was using a PXI RT and the rest are cRIO. The approach and architecture were based from some of the things I've read from ni.com and this forum. In the process, there were much difficulties and some extensive troubleshooting exercises that I need to do. The results, while the system work and meet the user's requirements, it didn't meet my own expectation. I was hoping that the system can be expanded (adding more cRIO or PXI) with much ease and little or no re-programming effort. Anyway, 2-3 years have passed and opportunities with similar requirements has emerged. So, I would like to get started to think about the architecture at an early stage (ie. now).
In my past systems, I've used Shared Variables (SV) a lot - and it gave much much headache too. Some of the troubles I had were:
1. I can't decide whether to lump all SV in one library and host them in one system, or to separate them into various libraries and systems... neither do I know what's the best approach, as I've read too many 'suggestions' and 'advices',
2. Some of the SV are from custom control and the control is type-def. When running the VI in RT with these SV in development platform, everything works smoothly but when I compiled and deploy, the program didn't run. After extensive troubleshooting, I found out that this had something to do with these SV - because when I removed the type-def from the custom controls and recreate my SV, everything worked fine. I suspect this may have something to do with how I deploy but after I tried several approach, the problem still persist.
3. The best and most common of all is unstable connectivity - it work today but that doesn't guarantee it will work tomorrow. When the host PC changes, the same problems resurfaced again. I read somewhere that I need to read or interface with the .alias file but this work some times and other times, the same problem persist.
Attached is the most common architecture that I've used. I would like to move away from SV as much as possible. If the application is 1:1, there's no problem as I can easily use TCP/IP & Network Stream. However, my doubts and headache comes when the RT:Host communication is either 1:N, N:N or N:1. I've read in ni.com and found out that there are various new approach to this, such as AMC (derivated from UDP), Web Services (or was it HTTP).
I really appreciate it if you guys share your thoughts and advices here, please?
Shazlan
Attachments:
Remote Mon Sys - Arch.pdf ‏27 KB

Nick,
I was not talking about the mgmt0 interface. The vlan that you are testing will have a link blocked between the two 3750 port-channel if the root is on the nexus vPC pair.
Logically your topology is like this:
| |
| Nexus Pair |
3750-1-----------------------3750-2
Since you have this triangle setup one of the links will be in blocking state for any vlan configured on these devices.
When you are talking about vPC and L3 are you talking about L3 routing protocols or just intervaln routing.
Intervlan routing is fine. Running L3 routing protocols over the peer-link and forming an adjaceny with an router upstream using L2 links is not recommended. Teh following link should give you an idea about what I am talking here:
http://bradhedlund.com/2010/12/16/routing-over-nexus-7000-vpc-peer-link-yes-and-no/
HSRP is fine.
As mentioned tracking feature purpose is to avoid block hole of traffic. It completely depends on your network setup. Don't think you would be needing to track all the interfaces.
JayaKrishna

Sound on remote monitor

I'm trying to get a basic TV to work as a remote monitor on my HP Pavillion laptop. The picture is fine - but there is no sound. It's connected via the RS232 AV output socket and the OS is Windows 7 64bit. Be very grateful for any ideas?

I have trouble with my remote speakers cutting out
intermittently. Does anyone know why this might
happen? It doesn't seem to be related to the load on
the processor. It's like when listening to internet
radio and you lose the connection for a second or
two. Very annoying.
iMac
USB 2.0 Mac OS X (10.4.9) Nothing
original inside!
I had the same problem even when a Windows laptop streamed music fine. I changed the channel from automatic to channel 11 in the Airport Admin Utility. Presto! Music!
MacBook Mac OS X (10.4.9)

Is iphone JAVA-capable for Cingular Remote Monitoring?

AT&T/Cingular has a service called Remote Monitor that lets you put up cameras, motion sensors etc at a site and monitor them remotely using the internet or a java-based application that you can download to a Cingular phone. Great for monitoring a 2nd home.
Somehow I don't think it's possible to use the java-based application on the iphone. I may be able to use the Safari connection and use the internet for it, although this is slower and non-dedicated. Does anyone have any experience with this? Is Safari on the iphone capable of viewing live video?

no right now you cant but this would make a great thrid party app from Apple for the iPhone... Suggest it
Apple strives to bring the best personal computing experience to students, educators, creative professionals and consumers around the world through its innovative hardware, software and Internet offerings. Apple welcomes your feedback on its products (in accordance with the Unsolicited Idea Submission Policy). To comment on the iPhone, visit http://www.apple.com/feedback/iphone.html.

UCCX 9 IPPA Remote Monitor using rmon.aef

Question, can you utilize the rmon.aef script to remote monitor agents that use IPPA at a remote site? Trying to figure out ways to monitor an agent in this scenario since SPAN and Desktop Monitoring can't be utilized given that they're using IPPA and are remote from UCCX. Thoughts?

There are lots of reasons why monitoring and recording can fail in an environment.
There are also lots of troubleshooting steps to verify a working environment as well.
You can start by searching these forums for terms like "monitoring not working", "silent monitoring", "remote monitoring", etc.
You may even find, within those posts, links to configuration and troubleshooting documents, such as:
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080bbd522.shtml
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/non_release_docs/voip-mon-troubleshooting.pdf
The most common issue is, your regions are G711, and the IP Phones are negotiating G722, which cannot be recorded.
To verify, when an Agent is on a call, double tap the ? button on the phone and read the codec.
If it's G722, in CUCM, go to the Agent's phone, and switch the Advertise G722 from Use System Default to Disabled, save and reset, try again.
Anthony Holloway
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Remotely monitor my CCTV system using my Mac

I am in the process of installing a CCTV system at my house with a VXM4 DVR Hard drive recorder. It is very straight forward to remotely monitor the system using a PC with an internet connection, but I can't seem to do it using my Mac. I desperately don't want to use a PC to do this. Does anyone know how I can do it using my MAC. Thank you.

Casino128 wrote:
I am in the process of installing a CCTV system at my house with a VXM4 DVR Hard drive recorder. It is very straight forward to remotely monitor the system using a PC with an internet connection, but I can't seem to do it using my Mac. I desperately don't want to use a PC to do this. Does anyone know how I can do it using my MAC. Thank you.
Welcome to the Apple boards.
Does your camera/recorder itself connect to the internet? Some do and all you need to do is browse to the IP address it is set for, just like any other website.

Solution Manager Create remote monitoring entry

Hello,
I need some help or clarification please. We just upgraded our Solution Manager to EHP1 spk25 and I'm trying to setup Solman to support central system monitoring. I'm on the last step to enter the moitored ABAP system in CEN through RZ21 Techincal >Configure Central System>Create remote monitoring entry.
I can enter my own System ID but can't enter the RFC destination ? These default to *_RZ20_Collect and *_RZ20_Analyze. I want to use the RFC's already in place through Charm since these are already setup and working correctly. Can someone tell me how to change this or why we have to use the defaults.
Thanks in advance
Stephanie

Please disregard.
Thanks

Remote monitoe supervisor not appearing in remote monitor window

Hi All, So I want to use the remote monitor application to monitor either a CSQ or an agent. Setup the CSQ's, agents and supervisors for normal applications and all works fine. I have setup the remote monitor app and I receive the necessary prompts whe I dial it BUT in the remote monitor window, I dont see any supervisors at all - and ideas would be great as its driving me crazy.
Thanks

Hi Paul,
Unique identifier of the user for which the spoken name is to be uploaded.
Note The User Id must be numerical.
Yes it is required to have the Supervisor ID in numbers to be visible under the Remote Monitoring page. For the Test purpose I created multple user with the Supervisor Capability, and only the Supervisors with the numbers in the User ID are visible in this page as seen below.
Please open the Help for this page on the Remote Monitoring and click on the section "Creating a Remote Monitoring Supervisor" , you will see the above requirement.
Hope this helps, also please rate the helpful posts.
Thanks,
Anand

Effect of RMON (remote monitor ) on switches ?

Hi ,
I am planning to implement RMON remote monitoring in my switch will it any huge effect on CPU utlization .
Whether it is resource specific .
I am planning to monitor bandwidth utilization of all the ports in my lan using RMON .
Is there any alternative o monitor bandwidth utilization ??
I am using LMS 4.2
Need some comments on it .
thanks ,
Selva .

This is a very good tutorial on RMON
http://etutorials.org/Networking/network+management/Part+II+Implementations+on+the+Cisco+Devices/Chapter+5.+RMON/
It includes the way it work and everything. I hope you find it useful.

MDT 2013 Remote Monitoring and LocationServer.xml

I recently set up MDT remote monitoring on our main deployment server and I've noticed some odd behavior. I have two shares on the server (one for deploying Server OSes and one
for deploying Client OSes). Oddly enough remote monitoring appears to pick up any server OS deployment just fine, but when I deploy a client OS it never picks it up. The only real difference between these two is the boot media. On the boot media for deploying
client OSes I'm using LocationServer.xml to allow my helpdesk team to select from a list of several deployment shames. Could this be the reason why it’s not working and (assuming it is) is there any way to fix it?

Check monitoring is enabled in the customsettings.ini of the client os share.

Remote Monitoring IO/sec on Dell Compellent Storage Series 40

How could I remotely monitor IO/sec data on any volume in a dell compellent storage series 40 (through Storage Center or SNMP)?

https://lists.ubuntu.com/archives/kerne … 40498.html
This article outlines the problem, some of the highlights seem to be:
and why the error path should OOPS? I think this should be fixed?
> I think fixing this regression at kthread_create() is the appropriate
> response.
I still can't understand why do you think we should "fix" kthread_create().
> Given that said, which one do we prefer?
>
> (a) Wait for completion forever after receiving SIGKILL, unless chosen
> by the OOM killer.
>
> (b) Wait for completion for only limited duration after receiving SIGKILL.
Personally I dislike both. It should either react to SIGKILL or not, in the
latter case it would be better to revert this patch, imho.
If we need the urgent hack to fix the regression, then I suggest to change
scsi_host_alloc() temporary until mptsas (or whatever) is fixed.
Given this info, seems way out of my realm of expertise, but I'm inclined to think that a slow mptscsi is causing the fault. Would a custom compiled kernel be a workaround, and then what would need to be patched to get around the issue. Anyone out there running a Dell PowerEdge 1950 or 2950 with a Perc 6 not having this issue? Thanks for any suggestions.
J

Remote Monitoring

Hi,
I want to remote monitor my PXI system using a PC (PC will not have LabVIEW/LabVIEW RTE installed) through the web.
I just tried the windows Remote Desktop and the web publishing tool by enabling web server in web server configuration. But for this the PC should have LabVIEW and the LabVIEW RTE installed in it. But i wont to install LabVIEW in the PC through i will monitor. Is there any way?.......
Regards,
Rajashekar

Yes, the use of remote panels requires the installation of the runtime engine on the remote pc so if you want (wont) to install it, go ahead. Its free to download and install.

Remote Monitoring CCX 8

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