Remote not working for Apple TV

New unit the 29th of May. Was working great then yesterday the music started stopping and starting in the middle of a song> Tried all the things listed in the PDF help file for Apple TV with no luck. Left the power on last night and it was off this AM. Remote would not turn it on so I unpluged it, the light came on but all is get is blinking light when a button is pressed. Then the Apple window opened opened all the movies showed across the top and along with the first row of other items one can select from. But I cannot move across or up and down. The light just blinks twice.
I let it set and the pictures I have selected from I Photo for screen save started working but still no remote control.
I have a apple care case ID number but for the past 4 hours the line just rings busy. Needless to say I'm a little unhappy.
Maybe some head me in the right direction.
I have read and tried some of the suggestions on the forums for the Apple TV but with no luck.

Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

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